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BSOD-really need help(useless with comps)


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#1 hsin_x

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Posted 04 August 2014 - 05:04 PM

I am actually useless with things like this so i kinda need simplistic answers lol

 

I keep getting BSODs, first it was just a few times, now it's more regular, like once or  twice a day. Everytime it is when i'm on the internet, i click on a page and then next thing the comp crashes, the screen comes up but the comp doesn't shut down at all, i still hear it running. I have to manually switch it off everytime.

 

I have checked the drivers, there was an issue with the keyboard driver and i replaced the keyboard(needed a new one anyway) and ive checked that the drivers are all updated, scanned the computer with hitman pro, malwarebytes, advanced system care etc.Nothing is coming up.

 

Ive checked on windows update and everything is up to date.I did a system file check and it couldn't find any problems.

 

Anyway i had configured my comp to do a minidump, for some reason, i can't access the actual files but there was a pop up that came up after i restarted my comp with this:

 

Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7601.2.1.0.768.3
  Locale ID:    2057

Additional information about the problem:
  BCCode:    d1
  BCP1:    0000000000000050
  BCP2:    0000000000000002
  BCP3:    0000000000000000
  BCP4:    FFFFF8800142F250
  OS Version:    6_1_7601
  Service Pack:    1_0
  Product:    768_1

Files that help describe the problem:
  C:\Windows\Minidump\080414-23197-01.dmp
  C:\Users\HEATHER\AppData\Local\Temp\WER-85285-0.sysdata.xml

 

Can anyone help with this? It's actually doing my head in. Any suggestions on what could be causing this?

 

Thank you!



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#2 Allan

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Posted 04 August 2014 - 05:21 PM

Download BlueScreenView:

http://www.nirsoft.net/utils/blue_screen_view.html

unzip downloaded file and double click on BlueScreenView.exe to run the program.

when scanning is done, go to EDIT - Select All

Go to FILE - SAVE Selected Items, and save the report as BSOD.txt

Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply



#3 hsin_x

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Posted 04 August 2014 - 05:27 PM

Hope this is correct:

 

==================================================
Dump File         : 080414-23197-01.dmp
Crash Time        : 04/08/2014 22:28:29
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 00000000`00000050
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`0142f250
Caused By Driver  : NETIO.SYS
Caused By Address : NETIO.SYS+2f250
File Description  :
Product Name      :
Company           :
File Version      :
Processor         : x64
Crash Address     : ntoskrnl.exe+75bc0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\080414-23197-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 383,662
Dump File Time    : 04/08/2014 22:29:43
==================================================

==================================================
Dump File         : 080414-20420-01.dmp
Crash Time        : 04/08/2014 12:16:22
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 00000000`00000050
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`01577250
Caused By Driver  : NETIO.SYS
Caused By Address : NETIO.SYS+2f250
File Description  :
Product Name      :
Company           :
File Version      :
Processor         : x64
Crash Address     : ntoskrnl.exe+75bc0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\080414-20420-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 383,662
Dump File Time    : 04/08/2014 12:21:20
==================================================
 



#4 hsin_x

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Posted 04 August 2014 - 05:58 PM

I updated my wireless driver with the newest driver from the site which didnt work, i then went onto driver booster and it stated there was an outdated driver, updated the wireless through that and it was successful.



#5 Allan

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Posted 05 August 2014 - 06:41 AM

NEVER use 3rd party driver utilities. There is no such thing as an "outdated driver"

 

Now I'm confused. Did the problem start after you updated the driver or are you saying everything is okay now.?



#6 hsin_x

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Posted 05 August 2014 - 12:55 PM

No, it started a few months ago i think, i just assumed it was a one off. I havent had a BSOD today. It was after installing the driver that didnt work that my antivirus found an apparant outdated driver and then installed the new version so now its apparantly up to date.(it was using a 2009 version before) I went onto the official site for the driver updater, i wouldnt have used some random download. I mean, do you have any idea what else it could be? just in case i get a BSOD again?



#7 Allan

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Posted 05 August 2014 - 02:10 PM

Post back if you do.






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