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Work offline in Outlook 2007

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#1 glonner


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Posted 04 August 2014 - 03:12 PM

Client's Exchange server took a dive this weekend. We're going to user's PCs to backup whatever they have cached on their local profiles. I'm on a user's XP machine, open outlook, and select to Work Offline. Then it goes through part of the load process and gives me, "cannot open the Outlook window. The set of folders cannot be opened. The information store could not be opened."


I've been able to open Outlook fine on Windows 7 and 8 machines here, and export their Outlook files that way. All I'm trying to do is get into Outlook in order to export to a .pst. Does anyone know a work around for this? Or is there none in XP?

Edited by hamluis, 04 August 2014 - 04:12 PM.
Moved from XP to Business Applications - Hamluis.

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#2 sflatechguy


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Posted 08 August 2014 - 09:55 PM

You could try opening Outlook in safe mode. Either hold down the Ctrl key while clicking the Outlook icon, or type in Outlook.exe /safe from a command prompt.


This error message sometimes occurs when the Navigation Pane file becomes corrupt. You can run the Fix It tool, or enter Outlook.exe /resetnavpane from a command prompt.


This can also occur when the .pst file becomes corrupt. http://office.microsoft.com/en-us/outlook-help/repair-outlook-data-files-pst-and-ost-HA010075831.aspx

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