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Brand New PC Starting/Running Slow


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#1 Angel White

Angel White

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Posted 04 August 2014 - 02:01 PM

Hi. I recently purchased a new PC 3 days ago. It ran smooth the first day. Since, it has started slow, taking 3-5 minutes to get to the log in window and then a few to start up windows. Also, when opening the browser is lagging,hanging. the spinning circle at the top goes on for about 2-3 minutes before responding and opening the page. This happens with any page, especially after i first start up the pc. After a while it starts to run better, but then some pages it just takes forever to load. 

Some of the games (apps) that came with the computer froze completely, i had to 'end the process' and the screen never came back, i ended up restarting windows. Maybe you have to have a certain software added on to run these apps.

When i uninstalled a program i didn't want, it had me restart the computer but wouldn't come back after i logged back on to windows. Almost like it froze. I had to hit the Task Manager, and then it finally brought up my desktop. (hope this all makes sense).

 

Also i notice there is hum every once in a while, you can barely here it.  only for a few seconds, it comes and goes. Also getting a smell, and electronic smell.. not sure if it's burnt wiring.

 

 

So, think its a lemon or just need to tweak it or take it back?  Someone else in another site told me to return it.

 

Sorry if this is in the wrong place. :o

 

Thank You so much in advance! 

 

 

HP 19 All-in-one Desk top / Windows 8.1 
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#2 BH1DALGO

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Posted 04 August 2014 - 02:35 PM

Hi Angel,

 

I would not hesitate to bring it back to the place of purchase. That smell might be new components being used but since it has slowed down to a crawl it might mean something is bad inside.

 

B1L

 

~.,,~



#3 Angel White

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Posted 04 August 2014 - 02:48 PM

Thank you for such a fast reply! I just called them and its no problem.  I think i had better luck with al the referbs i've gotten in the past, think i'll look for one. 

 

Thanks again. Have a great day!! :-)



#4 BH1DALGO

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Posted 04 August 2014 - 02:52 PM

:thumbup2:






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