Please download and install Speccy
to provide us with information about your computer. When FileHippo opens, click on Download latest version
in the upper right pane.
When Speccy opens you will see a screen similar to the one below.
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
The following screen will appear, click on Yes.
The following screen will appear, click on Copy to Clipboard.
In your next post right click inside the Reply to Topic box, then click on Paste. This will load a link to the Speccy log.
Please download MiniToolBox
, save it to your desktop and run it.
Checkmark the following checkboxes:
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
Click on Go to start the scan. Once it is finished highlight the text, copy it and paste it in your next post.
An image like the one below will open, click on Scan.
Once the search is complete a list of the pending items will be displayed. If you see any which you do not want removed, remove the check mark next to it.
Click on Clean to remove the selected items. If you have any questions about any items in the list please copy and paste the list in your topic so we can review it.
You will receive a message telling you that all programs will be close so that the infections can be removed. Click on Ok.
When the cleaning process is complete a log of what was removed will be presented. Please copy and the paste this log in your next post.