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No audio on Youtube and League of Legends + New users that I didnt add

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#1 DarkMuse


  • Members
  • 2 posts
  • Gender:Female
  • Location:Portugal
  • Local time:01:11 PM

Posted 04 August 2014 - 09:59 AM

Hello all.


I think it is here I should post my problem.


1st problem:

Honestly, I dont remember when this started to happen. Could have been 2 weeks ago, or 3, or a month...: audio on Youtube doesnt work as well as in League of Legends. I have my speakers on, on youtube the sound is enable as well, as well as on League of Legends, but the audio isnt working... I cant hear anything.... And my Touchpad is enable and doesnt work as well.


2nd problem:

I noticed today, that I have, instead of 2 or 3 users, 6 users on my computer:

Administrador (Administrator)

Convidado (Guest)


Marta (it is my name)

Publico (Public)



Last night I ran Avast and I rebooted my computer with a scan.


Can someone help me please? 


Thank you



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#2 SleepyDude


  • Malware Response Team
  • 3,183 posts
  • Gender:Male
  • Location:Portugal
  • Local time:12:11 PM

Posted 06 August 2014 - 12:53 PM

Olá Marta,


You can't hear sound everywhere or only in those two programs?


I suppose the laptop isn't under warranty? The Touchpad problem could be simply the ribbon disconnected inside the machine but to fix that you have to dismount the machine, in some models this can be difficult...


Where did you find the user wangzhisong? If you open the folder c:\Users\ (Utilizadores) there is a folder inside named wangzhisong?


Please execute the following:


» Minitoolbox log
Download MiniToolBox and save the file to the Desktop.
Close the browser and run the tool, check the following options:

  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (select Only Problems)
  • List Users, Partitions and Memory size
  • List Minidump Files
  • List Restore Points

Click on Go.

Post the resulting log in your next reply.

• Please do not PM me asking for support. Post on the forums instead it will increases the chances of getting help for your problem by one of us.
• Posts in the Malware section that are not replied to within 4 days will be closed. PM me or a moderator to reactivate.
• Please post your final results, good or bad. We like to know! Thank you!

Proud graduate of GeekU and member of UNITE


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