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RogueKiller says I'm malwared...


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#1 MadJohnFinn

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Posted 04 August 2014 - 09:05 AM

...& it stops something dead which it refers to as ZeroAccess.

 

Now. I know how I got this (a combination of being too drunk/stupid to get off my arse & move to the TV, & using a streaming site with Internet Explorer), & I know when I got this, 'cos I immediately lost all Internet & my PC kept trying to redirect my browsers.

In my slightly-less-than-sober-than-I-shoulda-been three-a.m. state, however, as my installed anti-virus failed to detect anything, I sort of shrugged & just did a system restore.

I'm thinking this might have been a somewhat rash course of action.

Now, my Internet works okay--apart from the occasional, one out of ten times, easily thwarted attempt at redirection--but my PC is a little... It's not slow. But it's definitely thinking about something, put it that way.

Like I said, disabling my A/V & running RogueKIller brings up the (obviously hidden) process which it then kills, but going through all the other steps it doesn't find anything else. I've d/loaded & run MB-AntiMalware & Anti-Rootkit, after letting RogueKiller do its thing, but MBAM finds nothing.

 

I tried the ESET online scanner, which apparently found eleven (!??!?!?!?) instances of some gods-awful Ask toolbar bot thing, which it said it cleared. Running RogueKiller again revealed the same process, however.

Things have gone beyond my limited ken. Like someone in the motor trade once told me, "It's only those who know a little bit that truly f*** things up. Those who know nothing rarely do so, 'cos they leave well alone."

Though my computer appears functional, it's got personal stuff on it that, though it's backed up to an external drive (which thinking about it is probably infected too, as I last thought to do this after the infection. Sigh) I'd really rather not lose (quite a lot of work. QUITE. A. LOT).

So. I am throwing myself on your largesse, humanity, kindness & the promise of an enormous cookie. I'd quite like to rest assured my personal data isn't about to expire in a huge virtual conflagration & also having my bank account gently caressed by some little get on the other side of the world doesn't really appeal, either.

Although like I said I currently have a functional computer, I'd quite like to sleep sound that my stuff isn't about to atomise itself to a random cloud of electrons.

Apologies for the length of this missive, & thank you in advance for your help.

I'm running Windows 7 64-bit, btw.


Edited by MadJohnFinn, 04 August 2014 - 09:06 AM.


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#2 boopme

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Posted 04 August 2014 - 02:13 PM

Ok having run RogueKiller ( really shouldn't have on your own)... We need to see that log and a DDS log in a New topic...

Please follow this Preparation Guide, do steps 6,7 and 8 and post in a new topic.
Let me know if all went well.
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#3 MadJohnFinn

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Posted 05 August 2014 - 03:50 AM

Thank you. Topic created, logs attached, with a clear step-by-step breakdown of exactly what's going on & what I've done: http://www.bleepingcomputer.com/forums/t/543367/possible-zeroaccess-infection-complicated-by-my-own-stupidity/

 

Apologies once again for having got myself into this.


Edited by MadJohnFinn, 05 August 2014 - 03:50 AM.


#4 hamluis

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Posted 05 August 2014 - 06:14 AM

Now that you have properly posted a malware log topic, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on, the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic.

Louis






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