The best way for me to describe the issue's symptoms are with one or two examples. I am a chat room moderator in Talk City (or was at the present time). In order to join the chat, my procedure is as following.
First I open my browser then go through the following procedure.
Everything works until I click on join chat at which point the applet won't load and I am bounced back to desktop, my internet connection still intact but it simply will not let me join the chat. Should I choose to visit the rooms homepage option instead of join chat it allows me to go there and post to the discussion page.
Before you suggest it is a Talk City issue... (I have reloaded Java, scanned it for issues, found none)... I have been told others in the room are experiencing the same problem.) (coincidence?)
The problem persists in other areas too. I recently tried to find a specific picture of a job someone wanted me to duplicate. The process was...
Builder's website>home examples>specific home>individual pictures
Again, everything worked up to the last click where I was immediately bounced back to desktop...internet connection still intact.
I have contacted Spyware Doctor's support and they have given me log requests of my scans, of which I have sent them 2. It's been weeks since they stopped responding to my emails. I'm afraid I got a bit testy with them claiming that all of their suggestions did not work (reinstalling, etc.), and maybe they were afraid to admit someone else's program would work better in this case. They stopped answering my emails.
The obvious solution is to remove all of my protection, use the Adware-Away program, find the problem, fix it, and then reload (10 hours plus) all of my protections. Have any suggestions? Finding 10 hours in the middle of the night is difficult, (only time the 4 servers for the updates are available without freezing up my computer just short of the 5,000,000 bytes of download time at 115 kbs). The thought of leaving my computer unprotected all night frankly scares me considering how I got to this point now. I don't visit any threatening sites...basically only TalkCity.com, read my email, and occassionally Yahoo.com or MSN messenger.
All of my updates are complete and installed, I automatically do scans nightly with all of my protection programs and still cannot find this problem. I was even told to do a scan in safe mode which I did last night and only found one low risk cookie, deleted it and yet the problem still exists. Any suggestions?
Mod Edit: Topic moved to a more appropriate forum - QM7
Edited by quietman7, 02 June 2006 - 10:00 AM.