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possible residual adware virus/wifi connection affected


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#1 matthewmcm

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Posted 03 August 2014 - 06:58 AM

Hi guys. I've read through the starter topics and understand I should just give a background now to the problem. It all started with normal internet use, including visiting dodgy websites (Lol), I started to have ads all over my browser (chrome) by 'costminn' which I just could not seem to uninstall. It would keep reappearing in 'extensions' part of chrome settings, and was not in my control panel programs to uninstall. I just kept browsing. Then I came across a website where it immed told me the police had blocked my computer and I would need to pay a fine or it would stay locked. So I major panicked but then saw on a google search (with my phone) that it is a virus. So I installed malwarebytes and ran a full system scan and had to go out. When I got back the computer had restarted and my desktop appeared with all files gone. I searched, but they could not be found. I then came across a post by Grinler saying the files could just be hidden. I spent two days trying all sorts of programme in safe mode and trying to revert to a previous system restore point. I ran the following, in safe mode, (I know I prob should have waited for advice here first) - rkill (found nothing) emsisoft emergency kit (found 30 items, chose to clean/delete) adzware (sorry the exact name escapes me just now, it found lots more then I chose to delete the problem files) combofix (didn't understand its output text). Then I ran unhide.exe which brought back all of my files! I thought to myself this is great, but the laptop is still struggling. The network WiFi icon in the taskbar has a permanent red x in all windows modes. I have tried repeating all of the above programs a few times but it just won't fix. BTW I am using my old slow laptop and a USB key to transfer the programs. Is there any advice you guys can give at this stage.

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#2 Broni

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Posted 03 August 2014 - 01:22 PM

Since you ran Combofix which is not allowed in this forum....

 

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.


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#3 matthewmcm

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Posted 03 August 2014 - 03:51 PM

Hi Broni thank you very much for your response I have now done all of that and posted in that section. Fingers crossed.



#4 Broni

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Posted 03 August 2014 - 04:03 PM

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