Just joined. My hell started about 2 weeks ago. Everything was going well, I had just updated malwarebytes [mbam]when I got a message from them asking if I would try their new version I had bought my old version some years ago. They made the new version sound like the best thing since gold, and I finally did download it tho my motto is 'if it ain't broke don't fix it ; not in this day and age."
Their customer service isn't bad; it's like this: I thanked 'god' they aren't where I can reach them.
To summarize, they have no phone support; it is all by email. It took almost a week for them to get back to me. They only half read my emails and considered none of my needs, just started demanding non-applicable things. I had to repeat everything to them over and over innumerable times. I lost time, money, health, work, and told them so and it was so what.
Their great new version closed itself everytime I went online. I made scans with 5 top programs, the machine was clean, but that didn't satisfy them. I got a pro out and he left with a good bit of my money after pronouncing my machine amazingly clean and good running tho an antique. [I do everything for it- i have a new one I never use.] Malwarebytes didn't care. By now I was screaming to get the program I paid for back. The only reason I was messing with them still was because that was a good program that kept us safe. I paid for it and should have it back. You can't download from the old versions places as it just updates to the new. But my version didn't do that, and still got updated.
At this time I am still waiting to get back what I paid for from the get go, they still won't give it back and have tried to trick me into getting the new by saying they would give it back but then trying to get me to download a slightly older version of the new. This though they know my computer specs.
A cautionary tale.
Edited by hamluis, 02 August 2014 - 05:42 PM.
Moved from XP to AV/AM Software - Hamluis.