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Windows 7 laptop hard shutdowns - fltmgr.sys and ntoskrnl.exe


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10 replies to this topic

#1 Funkdmonkey

Funkdmonkey

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  • Local time:04:06 PM

Posted 02 August 2014 - 11:35 AM

Hello,

 

My laptop (ACER ASPIRE 6920G) has started to randomly shutdown without warning. There would be no BSOD and the computer would shutdown and then bootup again.The computer could be running for 1 minute or 30 minutes, I could not discern what event was causing it to shutdown, I would typically just be using Google Chrome or Microsoft Office. The computer would typically not run longer than an hour. After trying to troubleshoot it for a while, I decided I would simply format my computer. The problem still persisted which made me believe it was a hardware related issue. Curiously enough, in safe mode the computer will run indefinitely without shutting down which made me suspect it might be driver issues after all. However I would still experience shutdowns when running windows normally under Diagnostic startup. 

 

The computer was freshly formatted and would still shutdown. The problem remained after I updated drivers and ran Windows update. I have cleaned out the laptop internal hardware, re-seated the RAM, and ran MemTest86 successfully for over 9 passes. I have run chkdsk with no issue. I ran Driver Verifier (as recommended in other posts) and in this situation I did get BSODs whose info I will post below. Checking event viewer following every shutdown, it seems like fltmgr.sys would be called upon.

 

I would greatly appreciate any help!

 

Thanks

 

Speccy Link

http://speccy.piriform.com/results/dupoM6jgthUnykQeb8GLNaQ

 

Here are the BSOD events via BlueScreenViewer after running Driver Verifier

 

==================================================
Dump File         : 072714-36129-01.dmp
Crash Time        : 7/27/2014 3:40:57 AM
Bug Check String  : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x0000000a
Parameter 1       : 00000000`00000000
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff800`02c90bd4
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18409 (win7sp1_gdr.140303-2144)
Processor         : x64
Crash Address     : ntoskrnl.exe+75bc0
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\072714-36129-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 282,000
Dump File Time    : 7/27/2014 7:41:48 AM
==================================================
 
==================================================
Dump File         : 072614-35630-01.dmp
Crash Time        : 7/26/2014 10:25:19 PM
Bug Check String  : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x0000000a
Parameter 1       : 00000000`00000000
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff800`02c8bbd4
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18409 (win7sp1_gdr.140303-2144)
Processor         : x64
Crash Address     : ntoskrnl.exe+75bc0
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\072614-35630-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 282,000
Dump File Time    : 7/26/2014 10:27:03 PM
==================================================
 
==================================================
Dump File         : 071914-20514-01.dmp
Crash Time        : 7/19/2014 5:01:24 PM
Bug Check String  : SYSTEM_SERVICE_EXCEPTION
Bug Check Code    : 0x0000003b
Parameter 1       : 00000000`c0000005
Parameter 2       : fffff880`01002cc3
Parameter 3       : fffff880`06bf6ac0
Parameter 4       : 00000000`00000000
Caused By Driver  : fltmgr.sys
Caused By Address : fltmgr.sys+2cc3
File Description  : Microsoft Filesystem Filter Manager
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor         : x64
Crash Address     : ntoskrnl.exe+80640
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\071914-20514-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 262,144
Dump File Time    : 7/19/2014 5:08:19 PM
==================================================
 
==================================================
Dump File         : 071914-25599-01.dmp
Crash Time        : 7/19/2014 3:44:30 PM
Bug Check String  : SYSTEM_SERVICE_EXCEPTION
Bug Check Code    : 0x0000003b
Parameter 1       : 00000000`c0000005
Parameter 2       : fffff880`013aacc3
Parameter 3       : fffff880`06bd7ac0
Parameter 4       : 00000000`00000000
Caused By Driver  : fltmgr.sys
Caused By Address : fltmgr.sys+2cc3
File Description  : Microsoft Filesystem Filter Manager
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor         : x64
Crash Address     : ntoskrnl.exe+80640
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\071914-25599-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 262,144
Dump File Time    : 7/19/2014 4:50:44 PM
==================================================
 
==================================================
Dump File         : 071914-26223-01.dmp
Crash Time        : 7/19/2014 3:38:49 PM
Bug Check String  : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x0000000a
Parameter 1       : 00000000`00000040
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000001
Parameter 4       : fffff800`02c97898
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+80640
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18409 (win7sp1_gdr.140303-2144)
Processor         : x64
Crash Address     : ntoskrnl.exe+80640
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\071914-26223-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 262,144
Dump File Time    : 7/19/2014 3:41:45 PM
==================================================
 
==================================================
Dump File         : 071914-30123-01.dmp
Crash Time        : 7/19/2014 1:48:50 PM
Bug Check String  : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x0000000a
Parameter 1       : 00000000`00000001
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff800`02c9c194
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+80640
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18409 (win7sp1_gdr.140303-2144)
Processor         : x64
Crash Address     : ntoskrnl.exe+80640
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\071914-30123-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 262,144
Dump File Time    : 7/19/2014 1:50:40 PM
==================================================
 

 

 

I have pasted my MiniToolBox results below:

 

MiniToolBox by Farbar  Version: 21-07-2014
Ran by Adam (administrator) on 02-08-2014 at 12:19:36
Running from "C:\Users\Adam\Downloads"
Microsoft Windows 7 Ultimate  Service Pack 1 (X64)
Boot Mode: Network
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (08/02/2014 00:01:44 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/02/2014 11:49:27 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/02/2014 11:45:55 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/02/2014 11:38:53 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (07/27/2014 03:45:38 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (07/26/2014 04:14:01 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (07/25/2014 10:55:39 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (07/25/2014 10:52:17 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (07/20/2014 04:00:35 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (07/20/2014 03:24:51 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
System errors:
=============
Error: (08/02/2014 00:00:39 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error: 
%%1068
 
Error: (08/02/2014 00:00:38 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (08/02/2014 00:00:38 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (08/02/2014 00:00:38 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (08/02/2014 00:00:38 PM) (Source: DCOM) (User: )
Description: 1084WSearch{9E175B6D-F52A-11D8-B9A5-505054503030}
 
Error: (08/02/2014 00:00:38 PM) (Source: DCOM) (User: )
Description: 1084WSearch{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
 
Error: (08/02/2014 00:00:37 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (08/02/2014 00:00:37 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (08/02/2014 00:00:37 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (08/02/2014 00:00:37 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
 
Microsoft Office Sessions:
=========================
Error: (08/02/2014 00:01:44 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/02/2014 11:49:27 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/02/2014 11:45:55 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/02/2014 11:38:53 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (07/27/2014 03:45:38 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (07/26/2014 04:14:01 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (07/25/2014 10:55:39 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (07/25/2014 10:52:17 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (07/20/2014 04:00:35 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (07/20/2014 03:24:51 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
 
=========================== Installed Programs ============================
µTorrent (HKLM-x32\...\uTorrent) (Version: 2.2.1 - )
7-Zip 9.30 (x64 edition) (HKLM\...\{23170F69-40C1-2702-0930-000001000000}) (Version: 9.30.00.0 - Igor Pavlov)
Adobe Flash Player 14 ActiveX & Plugin 64-bit (HKLM\...\Adobe Flash Player ActiveX) (Version: 14.0.0.125 - Adobe Systems Incorporated)
Adobe Shockwave Player + Authorware Web Player (HKLM-x32\...\Adobe Shockwave Player + Authorware Web Player) (Version: v12.1.0.150 - Adobe Systems, Inc.)
ALPS Touch Pad Driver (HKLM\...\{9F72EF8B-AEC9-4CA5-B483-143980AFD6FD}) (Version: 8.100.2020.110 - Alps Electric)
ESET Smart Security (HKLM\...\{C0D93E4E-0866-43C8-A104-BF41A803EA84}) (Version: 4.2.71.2 - ESET, spol. s r.o.)
Foxit Reader  6.2.0.0429 (HKLM\...\Foxit Reader) (Version: v 6.2.0.0429 - oszone.net)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 36.0.1985.125 - Google Inc.)
Google Update Helper (x32 Version: 1.3.24.15 - Google Inc.) Hidden
Java 8 Update 5 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218005FF}) (Version: 8.0.50 - Oracle Corporation)
Lagarith Lossless Codec (1.3.27) (HKLM-x32\...\{F59AC46C-10C3-4023-882C-4212A92283B3}_is1) (Version:  - )
Microsoft .NET Framework 1.1 (HKLM-x32\...\Microsoft .NET Framework 1.1  (1033)) (Version:  - )
Microsoft .NET Framework 1.1 (x32 Version: 1.1.4322 - Microsoft) Hidden
Microsoft .NET Framework 1.1 Security Update (KB2698023) (HKLM-x32\...\M2698023) (Version:  - )
Microsoft .NET Framework 1.1 Security Update (KB2833941) (HKLM-x32\...\M2833941) (Version:  - )
Microsoft .NET Framework 1.1 Security Update (KB979906) (HKLM-x32\...\M979906) (Version:  - )
Microsoft .NET Framework 1.1 SP1 (HKLM\...\{CB2F7EDD-9D1F-43C1-90FC-4F52EAE172A1}) (Version:  - )
Microsoft .NET Framework 1.1 SP1 (HKLM\...\Microsoft .NET Framework 1.1  (1033)) (Version:  - )
Microsoft .NET Framework 4.5.2 (HKLM\...\{26784146-6E05-3FF9-9335-786C7C0FB5BE}) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Office Access MUI (English) 2010 (x32 Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2010 (x32 Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2010 (x32 Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Groove MUI (English) 2010 (x32 Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office InfoPath MUI (English) 2010 (x32 Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2010 (x32 Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2010 (x32 Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2010 (x32 Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Professional Plus 2010 (HKLM-x32\...\Office14.PROPLUS) (Version: 14.0.4734.1000 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (x32 Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2010 (x32 Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2010 (x32 Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2010 (x32 Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2010 (x32 Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Publisher MUI (English) 2010 (x32 Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2010 (x32 Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2010 (x32 Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2010 (x32 Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2005 Redistributable - x86 8.0.50727.42 False (x32 Version: 8.0.50727.42 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2005 Redistributable - x86 8.0.51011 False (x32 Version: 8.0.51011 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2005 Redistributable - x86 8.0.56336 False (x32 Version: 8.0.56336 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2005 Redistributable - x86 8.0.58299 False (x32 Version: 8.0.58299 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2005 Redistributable - x86 8.0.59193 False (x32 Version: 8.0.59193 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2005 Redistributable - x86 8.0.61001 (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 False (x32 Version: 9.0.30729 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 False (x32 Version: 9.0.30729 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4048 False (x32 Version: 9.0.30729.4048 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 False (x32 Version: 9.0.30729.4148 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.5570 False (x32 Version: 9.0.30729.5570 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (HKLM\...\{DA5E371C-6333-3D8A-93A4-6FD5B20BCC6E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Visual C++ 2010 Redistributable - x86 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 False (x32 Version: 11.0.50727.1 - ?????????? ??????????) Hidden
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.51106 False (x32 Version: 11.0.51106.1 - ?????????? ??????????) Hidden
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610 False (x32 Version: 11.0.60610.1 - ?????????? ??????????) Hidden
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727 False (x32 Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.51106 False (x32 Version: 11.0.51106 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.60610 False (x32 Version: 11.0.60610 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727 False (x32 Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.51106 False (x32 Version: 11.0.51106 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.60610 False (x32 Version: 11.0.60610 - Microsoft Corporation) Hidden
NVIDIA Control Panel 337.88 (Version: 337.88 - NVIDIA Corporation) Hidden
NVIDIA Graphics Driver 337.88 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 337.88 - NVIDIA Corporation)
NVIDIA Install Application (Version: 2.1002.154.1168 - NVIDIA Corporation) Hidden
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7260 - Realtek Semiconductor Corp.)
SAM CoDeC Pack (HKLM\...\SAM CoDeC Pack) (Version: 5.60 - www.SamLab.ws)
Speccy (HKLM\...\Speccy) (Version: 1.26 - Piriform)
SpeedFan (remove only) (HKLM-x32\...\SpeedFan) (Version:  - )
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 17.0.6.21 - Synaptics Incorporated)
Ut Video Codec Suite (HKLM\...\utvideo_is1) (Version: 14.2.0 - UMEZAWA Takeshi)
VLC media player 2.1.3 (HKLM-x32\...\VLC media player) (Version: 2.1.3 - VideoLAN)
WinRAR 4.20 (32-bit) (HKLM-x32\...\WinRAR archiver) (Version: 4.20.0 - win.rar GmbH)
x264vfw - H.264/MPEG-4 AVC codec (remove only) (HKLM-x32\...\x264vfw) (Version:  - )
x264vfw - H.264/MPEG-4 AVC codec for x64 (remove only) (HKLM-x32\...\x264vfw64) (Version:  - )
Xvid MPEG-4 Video Codec (HKLM\...\Xvid_is1) (Version:  - )
Xvid MPEG-4 Video Codec (HKLM-x32\...\Xvid_is1) (Version:  - )
 
========================= Memory info: ===================================
 
Percentage of memory in use: 32%
Total physical RAM: 4094.43 MB
Available physical RAM: 2774.53 MB
Total Pagefile: 8187.04 MB
Available Pagefile: 6683.26 MB
Total Virtual: 4095.88 MB
Available Virtual: 3988.6 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:144.04 GB) (Free:81.35 GB) NTFS
2 Drive d: (DATA) (Fixed) (Total:135.5 GB) (Free:7.09 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\ADAM-PC
 
Adam                     Administrator            Guest                    
 
 
**** End of log ****

Edited by Funkdmonkey, 02 August 2014 - 11:50 AM.


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#2 Funkdmonkey

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Posted 03 August 2014 - 04:42 PM

Bump



#3 hamluis

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Posted 03 August 2014 - 06:18 PM

STOP Error 3B

 

Uninstall current graphics drivers via Device Manager, reboot, then install following driver:  Acer Aspire 6920G VGA Driver (9PGS 9PGE2 9EGE)
Filename: VGA_NVIDIA_8.15.11.8664_W7x64_A.zip   Size: 92.8 MB
from Here .

 

Louis


Edited by hamluis, 03 August 2014 - 06:28 PM.


#4 Funkdmonkey

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Posted 03 August 2014 - 07:13 PM

I have uninstalled my old driver and have installed the one you have recommended. I will provide an update soon.



#5 Funkdmonkey

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Posted 04 August 2014 - 09:08 AM

I don't want to jinx it but it appears like the driver you recommended as solved the problem! 

 

I was hoping you could explain your logic in picking that particular one? I always thought it was best to get the latest driver from the source (NVIDIA in this case).



#6 Funkdmonkey

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Posted 04 August 2014 - 10:09 AM

I don't want to jinx it but it appears like the driver you recommended as solved the problem! 

 

I was hoping you could explain your logic in picking that particular one? I always thought it was best to get the latest driver from the source (NVIDIA in this case).

 

I totally jinx'ed it! The random shutdown problem remains.



#7 hamluis

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Posted 04 August 2014 - 01:17 PM

To answer your question...nVidia is NOT the proper source of drivers for OEM (Dell, Acer, Lenovo, etc.) systems...the website of the system manufacturer is. 

 

STOP 3B errors often have hardware origins, although not 100%...graphics drivers seem to be the most routinely troublesome, IMO.

 

Well...I would start at the beginning and run a hard drive diagnostic...then clean install if the diagnostic indicates that it's worth the effort.

 

Of course...it's possible that your Acer components are going downlhill...this quest seems headed in that direction, IMO.  IMO, you need a hands-on exam to prove or disprove that line of thought.  There is also the possibility of malware, I suppose.

 

Is this a legal install of Win 7 Ultimate?

 

Louis



#8 dc3

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Posted 04 August 2014 - 01:23 PM

Use the instructions at the Microsoft Community to resolve the problem with the Function Discovery Resource Publication service.

 

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 Funkdmonkey

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Posted 04 August 2014 - 01:43 PM

I do have a nagging feeling the hardware might slowly be dying, however, the fact that the computer runs perfectly fine in safe mode makes me question that. I also have a nagging feeling there might be issues relating to powersaving options but I have no idea where to start.

 

I am currently running a harddrive diagnostic tool via the Western Digital Website.

 

My copy of Windows is not genuine.



#10 dc3

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Posted 04 August 2014 - 02:33 PM

Please do the following in Safe Mode.

 

In Step 3, number 3 you will restart the computer, this will boot into Windows normally.  If the problem no longer persists this means that there is a Service which is causing this.  From here you can follow the instructions for adding checks back in half of the Services boxes and rebooting to see if the problem reoccurs.  If it does, remove half of the checks and reboot the computer.  You will use this process of elimination to find the Service causing the problem.

 

 
 
***This is a diagnotic tool for Windows Vista, Windows 7, and Windows 8.  This will not repair your computer, but it may point to where the problem lies so that a repair can be made.***
 
Warning:  Disabling items in Services or Startup may leave your anitivius disabled until the process is ended.  For this reason I would suggest that you perform this process off line.
 
Step 1
 
(1)  Click on the Start orb, then type msconfig.exe in the Search programs and files box.  
 
(2)  When msconfig is seen in the pane above the search box and under Programs, right click on it, then click on Run as administrator.
 
afterstart_zps02764513.jpg
 
If you are prompted for an administrator password or for confirmation, you should enter the password or provide confirmation. 
 
Step 2
 
(1)  Click on the General tab.   
 
(2)  Click the Selective startup option. 
 
(3)  Remove the check mark in the Load startup items  check box. 
 
msconfig_zps77b1ef82.png
 
Step 3
 
(1)  Click on the Services tab. 
 
(2)  Place a check mark in the Hide all Microsoft services check box, this will remove the Microsoft Services from the list but will still be running. 
 
(3)  Click Disable all, this will remove all of the check marks in the Services list, then click on Apply, then OK.  Click on Restart in the window that opens.
 
Caution:  I repeat, by disabling the Services your antivirus will not be active, for this reason I suggest that this process not be run while online.
 
msconfig2_zpsef3c4759.png
 
If the problem does not reoccur after the reboot this means that there is a Service which is causing this proble, continue with the process of elemination to find the Service which is causing this in Option A.  If the problem does reoccur after the reboot go to Option B.
 
Option A
 
**The following is a process of elimination to find the Service or Startup item that is causing your problem**.  
 
*  If the problem does not reoccur after the restart go back to Services and place check marks in half of the boxes and restart the computer.  
 
*  If the problem still does not continue return to Services and remove the check marks that were added, then place check marks in the remaining half of the boxes and restart the computer.
 
If the problem resumes after a restart in one of these halves, you will procede with this process in the half where the problem occurs.  If this does not continue in either half you should repeat this process in Sartup
 
*  In the half of the Services that the problem is found, remove one check mark at a time and restart the computer to see if that  is the Service causing the problem.  Continue to do this with the Services untill the service causing this problem is  found.
 
Option B
 
Search Startup itmesIf the problem is not found in Services, remove all of the check marks, click on the Startup tab and repeat the search process there.
 
Caution:  If this is a laptop, make sure, you do NOT disable any keyboard, or touchpad entries.
 
If this problem is found post the Service or Startup item that is causing it. 
 
 
When you are finished using the Clean Boot go back to System Configuration and click on the General, then click on Normal Startup, click on OK, then restart your computer.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#11 hamluis

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Posted 04 August 2014 - 02:46 PM

 

My copy of Windows is not genuine.

 

I'm sorry but forum rules prevent us from assisting you with an illegal install of Windows.  A link to the forum rules appears in the upper right of this webpage and also in my signature.

 

"No subject matter will be allowed whose purpose is to defeat existing copyright or security measures. If a user persists and/or the activity is obviously illegal the staff reserves the right to remove such content and/or ban the user. This would also mean encouraging the use or continued use of pirated software is not permitted, and subject to the same consequences."
 

This topic is now closed.  If you have any questions about my actions, please present such via PM to me.

 

Louis






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