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Blue Screen


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3 replies to this topic

#1 NancySn

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Posted 02 August 2014 - 08:34 AM

Hi there! I turned my computer on this morning and got the always lovely blue screen of death. All I had running at the time was Google Chrome. I'm currently running Avira and then malwarebytes to make sure it's not something there but I was wondering if you could help me look at it closer! My computer is my main source of income (I'm a photographer) so I need it as healthy as possible!

 

Thank you!

Nancy 



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#2 Datcoolguy

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Posted 02 August 2014 - 08:55 AM

Alright, did you happen to write down what the blue screen said? If not we are gonna need you to hand over the minidump files, or what's inside of them.


"If you don't understand how your computer works, you shouldn't be messing with it!"


#3 NancySn

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Posted 02 August 2014 - 06:38 PM

I did not, it did say something about a physical memory dump. If I go to C:\Windows\Minidump\Minidump.dmp nothing is showing? 



#4 hamluis

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Posted 03 August 2014 - 10:38 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis






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