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HP Deskjet 6940 - white/transparency printing as light blue


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#1 Bramish

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Posted 02 August 2014 - 06:58 AM

This began as a problem with Windows Photo Viewer in which images were being displayed with an orange tint. I fixed this by changing the color profile in Color Management but now if I print from an email for example, what should be a white background prints as light blue. I tried switching back the color profile but the problem persists. Printing from Photoshop doesn't have this problem.

Any ideas?

http://speccy.piriform.com/results/eGAicktNAQeoWTU6pJuPrJn



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#2 Chris Cosgrove

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Posted 02 August 2014 - 04:37 PM

A good first step when any problem with a printer crops up is to uninstall the printer and all associated software, re-boot and re-install it. When doing the re-install check the quick start guide to make sure you have the install sequence right. This is something printers are notoriously fussy about.

 

 

a problem with Windows Photo Viewer in which images were being displayed with an orange tint

 

Do you mean the images were being displayed with an orange cast or, while looking normal, were printing with an orange cast ?

 

If it is the former, have you ever tried a different viewer ?  I can thoroughly recommend the free Irfanview viewer - www.irfanview.com - I use it intensively. If it is the latter, does your printer allow you to set more than one colour profile ?

 

Chris Cosgrove



#3 Bramish

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Posted 03 August 2014 - 08:57 AM

Thanks, but re-installing the printer didn't help. 

With regards to the viewer, I've fixed that problem now - just have the blue printing to resolve.



#4 Bramish

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Posted 13 August 2014 - 12:58 PM

It's not a problem with the printer - just tried it with a different comp and it worked fine. So I'm guessing there's an issue with the color profile/printer relationship.






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