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Identifying..... no internet access


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5 replies to this topic

#1 Chris5555

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Posted 01 August 2014 - 04:56 PM

Hi

 

I'm trying to fix my mother in laws laptop for her which has no internet access (wifi or Ethernet cable). The laptop network information just says indentifying.....

I have ran farbar service scanner, this is the log

 

Farbar Service Scanner Version: 21-07-2014
Ran by Pauline (administrator) on 01-08-2014 at 22:40:11
Running from "D:\"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============
Dhcp Service is not running. Checking service configuration:
The start type of Dhcp service is OK.
The ImagePath of Dhcp service is OK.
The ServiceDll of Dhcp service is OK.

afd Service is not running. Checking service configuration:
The start type of afd service is OK.
The ImagePath of afd service is OK.

Connection Status:
==============
Localhost is accessible.
LAN connected.
Attempt to access Google IP returned error. Google IP is unreachable
Attempt to access Google.com returned error: Other errors
Attempt to access Yahoo.com returned error: Other errors

Windows Firewall:
=============

Firewall Disabled Policy:
==================

System Restore:
============

System Restore Disabled Policy:
========================

Action Center:
============

Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is OK.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.

BITS Service is not running. Checking service configuration:
The start type of BITS service is set to Demand. The default start type is Auto.
The ImagePath of BITS service is OK.
The ServiceDll of BITS service is OK.

Windows Autoupdate Disabled Policy:
============================

Windows Defender:
==============

Other Services:
==============

File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys
[2014-07-16 11:24] - [2014-05-30 07:45] - 0497152 ____A (Microsoft Corporation) FA886682CFC5D36718D3E436AACF10B9

C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed

**** End of log ****

 

 

If I look device manager showing the hidden files, on the non-plug and play drivers I have got an exclamation mark on

 

Ancillary Function driver for winsock

 

HTTP

 

Hope someone can help me out

 

Thanks

 

 

 

 



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#2 sflatechguy

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Posted 02 August 2014 - 06:51 PM

Was the computer infected with a virus at some point? Much of this behavior is caused by viruses. I recommend running a full scan with whatever antivirus software is installed on the computer, making sure the signature files are up to date. If there isn't any installed, install it now, update the signature files and run a full scan. If it turns up anything, ask the forum moderator to move this to the Am I infected? forum. If the PC is clean, proceed with the steps below.

 

I notice your DHCP service isn't running. Unfortunately, DHCP relies on the ancilliary function driver (afd) service, which also isn't running, because there is something wrong with the driver, hence the yellow warning icon in Device Manager.

 

You'll need to update the drivers for the Ethernet and wireless: http://answers.microsoft.com/en-us/windows/forum/windows_7-networking/ancillary-function-driver-for-winsock-and-http/d730aa62-750c-45f4-86b7-29110942ace2

 

Your Windows Update service and BITS Service also aren't running. You need both for Windows Updates to work.

In the Services control panel, reached by typing services .msc in the Search bar, scroll down and start the Windows Update if it is stopped. Also, make sure Windows Update is set to Automatic (Delayed Start).

You will also need to ensure BITS is running. In the Services control panel, look for Background Intelligent Transfer Service. Make sure it is started.

 

At this point, I would also run sfc /scannow from the command prompt to make sure we've covered all the bases.



#3 Chris5555

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Posted 03 August 2014 - 04:23 PM

Hi

 

Thanks for replying .

 

I updated the virus signature files and ran a full scan with Avast. No viruses were found, the laptop has had Malware on it in the past but removed with the Malwarebytes program.

 

I installed new wireless & Lan drivers but the problem remained. I then ran the sfc /scannow command which found corrupted files which windows fixed on a reboot, the internet connection is now fixed. In device manager the exclamation marks have now gone.

 

I have also started windows update again.

 

Thanks for helping me get the internet connection fixed.



#4 sflatechguy

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Posted 03 August 2014 - 04:38 PM

Glad that worked out. You're welcome.

#5 Wand3r3r

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Posted 07 August 2014 - 04:10 PM

might want to run chkdsk /f to check the drive for bad clusters.  Failing clusters can result in corrupted files.



#6 Chris5555

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Posted 09 August 2014 - 04:07 PM

Thanks for the advice, will run the chkdsk /f command




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