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USB 3.0 problem


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#1 LordofCactus

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Posted 31 July 2014 - 11:18 PM

My motherboard is a pretty new model with multiple USB 3.0 ports. I recently decided to get a better flash drive so I went for one with USB 3.0 to get the fast transfer speeds. The problem is that whenever I plug the flash drive in, Windows tells me, "this drive could be working faster if you plugged it into a USB 3.0 port". I know that I'm plugging my 3.0 drive into a 3.0 port. I've tried every 3.0 port on my computer and it always says this. How can my computer not know that it has USB 3.0 ports? Just to further prove my computer is treating the 3.0 ports like 2.0 ports, the transfer speeds are 2.0 slow (10 mb/s),

 

OS: Windows 7 Home Premium

 

Motherboard: Gigabyte GA-Z77X-UD3H

 

Flash drive: Silicon Power 32GB USB 3.0

 

Thanks for your help.  



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#2 cat1092

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Posted 01 August 2014 - 12:10 AM

LordofCatcus, Welcome to BC Forums! :)

 

What you may need to do, is open the Device Manager. Find the USB 3.0 ports & right click, select Properties. Check to see if any power setting is enabled, such as "Turn off this device to save power", or similar wording. If this box is checked, uncheck it, click Apply & OK. Look for all of your USB 3.0 ports & do the same. And while you're there, jot down the device provider (of the USB 3.0 drivers) for future needs. Examples are Intel, NCE, AMD. 

 

Reboot computer & see what happens. 

 

Note that this can be a stubborn issue to solve, so am beginning with the simple. 

 

Good Luck! :thumbup2:

 

Cat


Performing full disc images weekly and keeping important data off of the 'C' drive as generated can be the best defence against Malware/Ransomware attacks, as well as a wide range of other issues. 


#3 LordofCactus

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Posted 01 August 2014 - 12:23 AM

I couldn't see anything related to a power setting. They all just said "this device is working properly"

 

Thanks



#4 x64

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Posted 01 August 2014 - 12:32 AM

Also ensure that you actually have USB3 drivers loaded fot the pusb3 ports... The ports may be detected as USB2 without the more specialised drivers.

 

I have the the "-UD5H" variant of the same product line - I've found the USB3 drivers on the Gigabyte download page to be out of date and less than reliable. I opted to download newer generic drivers direct from Intel and the glitches that I had been having went away...

 

The Intel generic drivers are at https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=21129&lang=eng&ProdId=3467

 

x64



#5 cat1092

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Posted 01 August 2014 - 12:34 AM

You may need to upgrade your USB 3.0 drivers. 

 

Many times, the ones that ships with the board are a version behind. 

 

Please tell us more about your computer. Follow the instructions below. 

 

Go to Piriform's website, and click the big download.png button.

  • Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version.
  • You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.

====================

Once inside Speccy, it will look similar to this (with your computer's specifications, of course):

speccyq.png

  • Now, at the top, click File Publish Snapshot

You will see the following prompt:
publish.png

  • Click Yes > then Copy to Clipboard

copydi.png

====================

Now, once you are back in the forum topic you are posting in, click the reply.png button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.


Congrats! You have just posted your specs!  :)

 

Lets see what is going on.

 

Cat
 


Performing full disc images weekly and keeping important data off of the 'C' drive as generated can be the best defence against Malware/Ransomware attacks, as well as a wide range of other issues. 


#6 LordofCactus

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Posted 01 August 2014 - 12:40 AM

http://speccy.piriform.com/results/MLBQP1fTeyt70tqs5NBM07O

 

 

Thanks again for your help. 



#7 cat1092

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Posted 01 August 2014 - 12:49 AM

Here's the one you need. You have the Intel 7 Series/216 Chipset, as reported by Speccy. 

 

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=21129

 

A reboot will likely be needed after install, you'll be prompted. 

 

You're quite welcome! :)

 

Cat


Edited by cat1092, 01 August 2014 - 12:51 AM.

Performing full disc images weekly and keeping important data off of the 'C' drive as generated can be the best defence against Malware/Ransomware attacks, as well as a wide range of other issues. 


#8 LordofCactus

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Posted 01 August 2014 - 12:58 AM

Ok I installed the new drivers and restarted the computer. When I plugged in my flash drive I didn't get the prompt saying that my drive could "work faster". That means it should be going at full USB 3.0 speed, right? Any way I can test the read and write speeds?



#9 cat1092

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Posted 01 August 2014 - 01:02 AM

Yes, go for it!  :thumbup2:

 

Hopefully it'll now be faster. 

 

One thing I forgot to tell you earlier, check your Intel® USB 3.0 Root Hub from the Device Manager to make sure that was updated to the same drivers. If not, update that too, pointing it to the same folder where the others were extracted. 

 

Cat


Edited by cat1092, 01 August 2014 - 01:09 AM.

Performing full disc images weekly and keeping important data off of the 'C' drive as generated can be the best defence against Malware/Ransomware attacks, as well as a wide range of other issues. 


#10 LordofCactus

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Posted 01 August 2014 - 01:09 AM

Ok this is a little weird. I took it out and plugged it in again and I received the prompt saying that "my drive could be faster if I plugged it into a USB 3.0 port". Nonetheless, I tried transferring a 1 GB file to an old USB 2.0 flash drive and my new 3.0. The 2.0 required two minutes and ten seconds to transfer the file while the 3.0 required thirty one seconds to transfer it. Is this normal for a 32 GB USB 3.0 drive? Thirty seconds for a gigabyte? 

 

Yes I checked that in device manager and they are all on the same new drivers.

 

Thanks


Edited by LordofCactus, 01 August 2014 - 01:12 AM.


#11 cat1092

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Posted 01 August 2014 - 01:16 AM

That sounds about right. Note that some USB 3.0 drives are faster than others, some are barely faster than the USB 2.0 ones. 

 

In theory, USB 3.0 is supposed to be 5Gbps. In real world performance, it doesn't happen. I've never see a USB 3.0 drive run close to that speed. 

 

Much like SATA 3 speeds doesn't reach the 600MB/sec, many SSD's can barely reach 300MB/sec (the SATA 2 mark). 

 

Here's my Team SR1 32GB USB 3.0 Flash drive speeds 

 

Screenshot-8.png

 

Cat


Edited by cat1092, 01 August 2014 - 01:37 AM.

Performing full disc images weekly and keeping important data off of the 'C' drive as generated can be the best defence against Malware/Ransomware attacks, as well as a wide range of other issues. 


#12 LordofCactus

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Posted 01 August 2014 - 01:23 AM

Darn. That's a bit of a letdown. I just used my 3.0 drive on my dad's computer (which only has 2.0) and the same file took 40 seconds to transfer onto the drive. Only about 20% faster with the 3.0. Still, my computer is telling me that it could perform faster in a 3.0 port. What the heck. 



#13 cat1092

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Posted 01 August 2014 - 01:58 AM

A lot of this has to do with the chipsets & all. Plus if everything is of the same brand, that helps. 

 

I have two computers with USB 3.0, others with USB 2.0 & one eSata. The eSata is as fast with backups as the USB 3.0, though by the specs, it's supposed to be slower.

 

Cat


Performing full disc images weekly and keeping important data off of the 'C' drive as generated can be the best defence against Malware/Ransomware attacks, as well as a wide range of other issues. 


#14 JohnC_21

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Posted 01 August 2014 - 07:42 AM

According to your motherboard support page you have two USB 3.0 chipsets, one from intel and the other from VIA.

 

Chipset:

  1. Up to 4 USB 3.0/2.0 ports (2 ports on the back panel, 2 ports available through the internal USB header)
    * In Windows XP, the Intel USB 3.0 ports can support up to USB 2.0 transfer speed.
  2. Up to 6 USB 2.0/1.1 ports (available through the internal USB headers)

VIA VL800 chip:

  1. Up to 4 USB 3.0/2.0 ports on the back panel
    * Due to a Windows 7 limitation, please connect your USB device(s) to the Intel controlled USB port(s) (located below the RJ-45 LAN port) before the VIA USB 3.0 controller driver is installed.  See this thread at Gigabyte. you need to attach your USB flash drive(s) to the Intel USB ports before installing the VIA chipsed driver.

From the poster Wentworth on the Gigabyte thread:
 

 

Good morning

This is what Gigabyte advise you to do under their USB specs.  "Due to a Windows 7 limitation, please connect your USB device(s) to the Intel controlled USB port(s) (located below the RJ-45 LAN port) before the VIA USB 3.0 controller driver is installed"  Please refer to your manual as well to know which port is an Intel or Via.  It seems for some reason that specially USB 2.0 peripherals need to be also connected to the port before you install the driver if you want them to be recognized and work.  This is a Windows problem not a Gigabyte one as the problem does not exist under Linux.

Furthermore, Windows has hdw mapping problem since XP and have gone haywire since USB 3.0 is available working with to set of drivers (Intel which needs to be installed first then Via after the first boot because you need to plug the peripherals in).  It is the very same problems with MTB that have two ethernet ports when you need to have them work together.

Cheers

 

Downoad the VIA chipset USB 3.0 driver here. Use the dropdown box to select your OS. USB driver is second from the bottom for your OS.






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