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Help-New HDD & issue with internet access


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#1 teamdisney

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Posted 31 July 2014 - 06:52 PM

Help please!
I'm not knowledgeable on how the pc works behind the scenes but I can follow directions pretty well :)  perhaps someone can guide me on this problem? my old HD died on my dell xps 1530 laptop.  Installed new HD reloaded windows xp & drivers. but now i can't seem to be able to get on to the internet.  i get  a message that states broadcom 802.11n network adapter is experiencing issues.   also seem to get a " this device cannot start code 10" message.   I have tried some tests like opening device manager/network adapters/update drivers  and it states that I have the most updated veriosn. can anyone help?
I sure would apprieciate some direction or insight,  Thanks!

Edited by teamdisney, 31 July 2014 - 08:04 PM.


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#2 ElfBane

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Posted 01 August 2014 - 04:20 AM

Go here ... http://en.community.dell.com/support-forums/network-internet-wireless/f/3324/t/19322107.aspx .



#3 teamdisney

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Posted 01 August 2014 - 07:02 PM

Thanks for the link Elfbane- there is so much info there though that I can't seem to find the right instructions for me, (lots of people using that link to ask questions pertaining to their computer.)  I couldn't decipher what the solution was for the Dell xps 1500 I'm so confused :(



#4 JohnC_21

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Posted 01 August 2014 - 07:15 PM

Hello, On the bottom of the computer there should be a service tag number. Please supply this in your next post.

#5 teamdisney

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Posted 01 August 2014 - 07:18 PM

Hello, On the bottom of the computer there should be a service tag number. Please supply this in your next post.

Gladly JohnC_21

Here it is

Service Tag: 3ZP0VH1

I hope that is helpful!


Edited by teamdisney, 01 August 2014 - 07:18 PM.


#6 JohnC_21

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Posted 01 August 2014 - 07:27 PM

Please go to Device Manager, Right Click your Wireless adapter, Select Properties and in the details tab select Hardware ID's in the dropdown box. Please copy and paste the first line in your next post. The service tag which I though would narrow down the driver did not help.

Edited by JohnC_21, 01 August 2014 - 07:28 PM.


#7 teamdisney

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Posted 01 August 2014 - 08:01 PM

I'm not seeing wireless adapter listed there. I see network adapter.. Then the Broadcom 802.11n is listed here with a small yellow triangle and ! . when I get the hardware Ids for the Broadcom I see :
PCI\VEN_14E4&DEV_4328&SUBSYS_000A1028&REV_03
PCI\VEN_14E4&DEV_4328&SUBSYS_000A1028
PCI\VEN_14E4&DEV_4328&CC_028000
PCI\VEN_14E4&DEV_4328&CC_0280
Is this helpful?

#8 JohnC_21

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Posted 01 August 2014 - 08:03 PM

Yes, that is helpful. I am going to have to do some research on this. It may be a bit.

 

Edit: I believe this is the driver you need to install. Hopefully it works for you.


Edited by JohnC_21, 01 August 2014 - 08:19 PM.


#9 teamdisney

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Posted 01 August 2014 - 08:06 PM

Thank you! I understand! I've been trying to figure it out for a couple days! Lol

#10 JohnC_21

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Posted 01 August 2014 - 08:20 PM

I posted the link in my edited post.



#11 teamdisney

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Posted 01 August 2014 - 08:54 PM

Great! I will give it a go.. can I download on another counter saving it to a flash drive?

#12 JohnC_21

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Posted 01 August 2014 - 09:03 PM

Yes, you can download it to a flash drive. Copy it to the desktop of the XP computer. Double clicking on the exe file which is a self extracting zip file will install a folder with the extracted contents on your computer. Just make a note of where the extracted folder is located. Then go there and double click the setup file.



#13 teamdisney

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Posted 02 August 2014 - 12:01 AM

JohnC_21 - thank you!!! It worked perfectly!
Have a great weekend! So happy to have the help :)

#14 JohnC_21

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Posted 02 August 2014 - 07:46 AM

Your Welcome

I am glad it worked for you and have a great weekend yourself.






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