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Avira will not Operate after Latest W7 Update


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14 replies to this topic

#1 n2coffee

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Posted 31 July 2014 - 09:26 AM

While on vacation last week W7 updated and since then Avira has not updated.
I have uninstalled/reinstalled Avira from control panel and the new version did not work. Scanned system with MWB and it found no infections. Used the Avira registry cleaner, tried to install new version and got the same results. Finally, I did a system restore to the previous point before the W7 critical update on 7/25
 
Need virus protection and the ability to update...can you help?

Edited by Queen-Evie, 02 August 2014 - 10:32 AM.
moved from Windows 7 to AII


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#2 hamluis

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Posted 31 July 2014 - 09:51 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 dc3

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Posted 31 July 2014 - 09:54 AM

I would look in Programs and Features in the Control Panel to see what this update is and make note of it.

 

You can find the updates by clicking on View Installed Updates in the upper left portion of the page.

 

Once you have made note of what the update is do a System Restore.  Choose a restore point prior to this update.

 

You can change the update settings so that you will be able to review what updates are available and choose the ones you want installed.

 

When you find this update please post it here so we can check it out.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#4 n2coffee

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Posted 31 July 2014 - 10:39 AM

MiniToolBox by Farbar  Version: 21-07-2014
Ran by Lenny (administrator) on 31-07-2014 at 11:25:47
Running from "C:\Users\Lenny\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

 

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/31/2014 07:55:16 AM) (Source: .NET Runtime) (User: )
Description: Application: Avira.OE.ServiceHost.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.ComponentModel.Composition.CompositionException
Stack:
   at System.ComponentModel.Composition.Hosting.CompositionServices.GetExportedValueFromComposedPart(System.ComponentModel.Composition.Hosting.ImportEngine, System.ComponentModel.Composition.Primitives.ComposablePart, System.ComponentModel.Composition.Primitives.ExportDefinition)
   at System.ComponentModel.Composition.Hosting.CatalogExportProvider.GetExportedValue(CatalogPart, System.ComponentModel.Composition.Primitives.ExportDefinition, Boolean)
   at System.ComponentModel.Composition.Hosting.CatalogExportProvider+CatalogExport.GetExportedValueCore()
   at System.ComponentModel.Composition.Primitives.Export.get_Value()
   at System.ComponentModel.Composition.ExportServices.GetCastedExportedValue[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](System.ComponentModel.Composition.Primitives.Export)
   at System.ComponentModel.Composition.Hosting.ExportProvider.GetExportedValuesCore[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](System.String)
   at Avira.OE.ServiceHost.ServiceHost.Initialize(System.Object)
   at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
   at System.Threading.ThreadPoolWorkQueue.Dispatch()
   at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()

 

Error: (07/31/2014 07:55:03 AM) (Source: .NET Runtime) (User: )
Description: Application: Avira.OE.ServiceHost.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.ComponentModel.Composition.CompositionException
Stack:
   at System.ComponentModel.Composition.Hosting.CompositionServices.GetExportedValueFromComposedPart(System.ComponentModel.Composition.Hosting.ImportEngine, System.ComponentModel.Composition.Primitives.ComposablePart, System.ComponentModel.Composition.Primitives.ExportDefinition)
   at System.ComponentModel.Composition.Hosting.CatalogExportProvider.GetExportedValue(CatalogPart, System.ComponentModel.Composition.Primitives.ExportDefinition, Boolean)
   at System.ComponentModel.Composition.Hosting.CatalogExportProvider+CatalogExport.GetExportedValueCore()
   at System.ComponentModel.Composition.Primitives.Export.get_Value()
   at System.ComponentModel.Composition.ExportServices.GetCastedExportedValue[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](System.ComponentModel.Composition.Primitives.Export)
   at System.ComponentModel.Composition.Hosting.ExportProvider.GetExportedValuesCore[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](System.String)
   at Avira.OE.ServiceHost.ServiceHost.Initialize(System.Object)
   at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
   at System.Threading.ThreadPoolWorkQueue.Dispatch()
   at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()

 

Error: (07/31/2014 07:54:50 AM) (Source: .NET Runtime) (User: )
Description: Application: Avira.OE.ServiceHost.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.ComponentModel.Composition.CompositionException
Stack:
   at System.ComponentModel.Composition.Hosting.CompositionServices.GetExportedValueFromComposedPart(System.ComponentModel.Composition.Hosting.ImportEngine, System.ComponentModel.Composition.Primitives.ComposablePart, System.ComponentModel.Composition.Primitives.ExportDefinition)
   at System.ComponentModel.Composition.Hosting.CatalogExportProvider.GetExportedValue(CatalogPart, System.ComponentModel.Composition.Primitives.ExportDefinition, Boolean)
   at System.ComponentModel.Composition.Hosting.CatalogExportProvider+CatalogExport.GetExportedValueCore()
   at System.ComponentModel.Composition.Primitives.Export.get_Value()
   at System.ComponentModel.Composition.ExportServices.GetCastedExportedValue[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](System.ComponentModel.Composition.Primitives.Export)
   at System.ComponentModel.Composition.Hosting.ExportProvider.GetExportedValuesCore[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](System.String)
   at Avira.OE.ServiceHost.ServiceHost.Initialize(System.Object)
   at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
   at System.Threading.ThreadPoolWorkQueue.Dispatch()
   at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()

 

Error: (07/31/2014 07:29:30 AM) (Source: Application Error) (User: )
Description: Faulting application name: Avira.OE.Systray.exe, version: 1.1.18.30000, time stamp: 0x53d0d694
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x53159a86
Exception code: 0xe0434352
Fault offset: 0x0000c42d
Faulting process id: 0x79c
Faulting application start time: 0xAvira.OE.Systray.exe0
Faulting application path: Avira.OE.Systray.exe1
Faulting module path: Avira.OE.Systray.exe2
Report Id: Avira.OE.Systray.exe3

 

Error: (07/31/2014 07:29:15 AM) (Source: .NET Runtime) (User: )
Description: Application: Avira.OE.Systray.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Net.Sockets.SocketException
Stack:
   at System.Net.SafeCloseSocketAndEvent.CreateWSASocketWithEvent(System.Net.Sockets.AddressFamily, System.Net.Sockets.SocketType, System.Net.Sockets.ProtocolType, Boolean, Boolean)
   at System.Net.NetworkInformation.NetworkChange+AddressChangeListener.StartHelper(System.Net.NetworkInformation.NetworkAddressChangedEventHandler, Boolean, System.Net.NetworkInformation.StartIPOptions)
   at Avira.OE.WinCore.NetworkStatusListener..ctor()
   at Avira.OE.WinCore.InternetConnectionMonitor..ctor()
   at Avira.OE.Systray.SystrayIcon..ctor(Avira.OE.WinCore.Interface.IServiceStatusMonitor, Avira.OE.Communicator.Interface.ICommunicatorClientProxy, Avira.OE.MiniGui.IMiniGuiWindow)
   at Avira.OE.Systray.SystrayIcon..ctor()
   at Avira.OE.Systray.Program.Main(System.String[])

 

Error: (07/31/2014 07:29:02 AM) (Source: Application Error) (User: )
Description: Faulting application name: Avira.OE.Systray.exe, version: 1.1.18.30000, time stamp: 0x53d0d694
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x53159a86
Exception code: 0xe0434352
Fault offset: 0x0000c42d
Faulting process id: 0x5a4
Faulting application start time: 0xAvira.OE.Systray.exe0
Faulting application path: Avira.OE.Systray.exe1
Faulting module path: Avira.OE.Systray.exe2
Report Id: Avira.OE.Systray.exe3

 

Error: (07/31/2014 07:28:47 AM) (Source: .NET Runtime) (User: )
Description: Application: Avira.OE.Systray.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Net.Sockets.SocketException
Stack:
   at System.Net.SafeCloseSocketAndEvent.CreateWSASocketWithEvent(System.Net.Sockets.AddressFamily, System.Net.Sockets.SocketType, System.Net.Sockets.ProtocolType, Boolean, Boolean)
   at System.Net.NetworkInformation.NetworkChange+AddressChangeListener.StartHelper(System.Net.NetworkInformation.NetworkAddressChangedEventHandler, Boolean, System.Net.NetworkInformation.StartIPOptions)
   at Avira.OE.WinCore.NetworkStatusListener..ctor()
   at Avira.OE.WinCore.InternetConnectionMonitor..ctor()
   at Avira.OE.Systray.SystrayIcon..ctor(Avira.OE.WinCore.Interface.IServiceStatusMonitor, Avira.OE.Communicator.Interface.ICommunicatorClientProxy, Avira.OE.MiniGui.IMiniGuiWindow)
   at Avira.OE.Systray.SystrayIcon..ctor()
   at Avira.OE.Systray.Program.Main(System.String[])

 

Error: (07/31/2014 07:16:05 AM) (Source: Application Error) (User: )
Description: Faulting application name: Avira.OE.ServiceHost.exe, version: 1.1.18.30000, time stamp: 0x53d0d678
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x53159a86
Exception code: 0xe0434352
Fault offset: 0x0000c42d
Faulting process id: 0x300
Faulting application start time: 0xAvira.OE.ServiceHost.exe0
Faulting application path: Avira.OE.ServiceHost.exe1
Faulting module path: Avira.OE.ServiceHost.exe2
Report Id: Avira.OE.ServiceHost.exe3

 

Error: (07/31/2014 07:16:04 AM) (Source: .NET Runtime) (User: )
Description: Application: Avira.OE.ServiceHost.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.ComponentModel.Composition.CompositionException
Stack:
   at System.ComponentModel.Composition.Hosting.CompositionServices.GetExportedValueFromComposedPart(System.ComponentModel.Composition.Hosting.ImportEngine, System.ComponentModel.Composition.Primitives.ComposablePart, System.ComponentModel.Composition.Primitives.ExportDefinition)
   at System.ComponentModel.Composition.Hosting.CatalogExportProvider.GetExportedValue(CatalogPart, System.ComponentModel.Composition.Primitives.ExportDefinition, Boolean)
   at System.ComponentModel.Composition.Hosting.CatalogExportProvider+CatalogExport.GetExportedValueCore()
   at System.ComponentModel.Composition.Primitives.Export.get_Value()
   at System.ComponentModel.Composition.ExportServices.GetCastedExportedValue[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](System.ComponentModel.Composition.Primitives.Export)
   at System.ComponentModel.Composition.Hosting.ExportProvider.GetExportedValuesCore[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](System.String)
   at Avira.OE.ServiceHost.ServiceHost.Initialize(System.Object)
   at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
   at System.Threading.ThreadPoolWorkQueue.Dispatch()
   at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()

 

Error: (07/31/2014 07:15:46 AM) (Source: Application Error) (User: )
Description: Faulting application name: Avira.OE.ServiceHost.exe, version: 1.1.18.30000, time stamp: 0x53d0d678
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x53159a86
Exception code: 0xe0434352
Fault offset: 0x0000c42d
Faulting process id: 0x16ec
Faulting application start time: 0xAvira.OE.ServiceHost.exe0
Faulting application path: Avira.OE.ServiceHost.exe1
Faulting module path: Avira.OE.ServiceHost.exe2
Report Id: Avira.OE.ServiceHost.exe3

 

System errors:
=============
Error: (07/31/2014 07:55:16 AM) (Source: Service Control Manager) (User: )
Description: The Avira Service Host service terminated unexpectedly.  It has done this 3 time(s).

 

Error: (07/31/2014 07:55:04 AM) (Source: Service Control Manager) (User: )
Description: The Avira Service Host service terminated unexpectedly.  It has done this 2 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.

 

Error: (07/31/2014 07:54:52 AM) (Source: Service Control Manager) (User: )
Description: The Avira Service Host service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.

 

Error: (07/31/2014 07:43:53 AM) (Source: Service Control Manager) (User: )
Description: The Avira Real-Time Protection service failed to start due to the following error:
%%1053

 

Error: (07/31/2014 07:43:53 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Avira Real-Time Protection service to connect.

 

Error: (07/31/2014 07:43:38 AM) (Source: Service Control Manager) (User: )
Description: The Avira Scheduler service failed to start due to the following error:
%%1053

 

Error: (07/31/2014 07:43:38 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Avira Scheduler service to connect.

 

Error: (07/31/2014 07:26:19 AM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

 

Error: (07/31/2014 07:26:01 AM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

 

Error: (07/31/2014 07:25:48 AM) (Source: DCOM) (User: )
Description: 1084MSIServer{000C101C-0000-0000-C000-000000000046}

 

Microsoft Office Sessions:
=========================
Error: (07/31/2014 07:55:16 AM) (Source: .NET Runtime)(User: )
Description: Application: Avira.OE.ServiceHost.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.ComponentModel.Composition.CompositionException
Stack:
   at System.ComponentModel.Composition.Hosting.CompositionServices.GetExportedValueFromComposedPart(System.ComponentModel.Composition.Hosting.ImportEngine, System.ComponentModel.Composition.Primitives.ComposablePart, System.ComponentModel.Composition.Primitives.ExportDefinition)
   at System.ComponentModel.Composition.Hosting.CatalogExportProvider.GetExportedValue(CatalogPart, System.ComponentModel.Composition.Primitives.ExportDefinition, Boolean)
   at System.ComponentModel.Composition.Hosting.CatalogExportProvider+CatalogExport.GetExportedValueCore()
   at System.ComponentModel.Composition.Primitives.Export.get_Value()
   at System.ComponentModel.Composition.ExportServices.GetCastedExportedValue[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](System.ComponentModel.Composition.Primitives.Export)
   at System.ComponentModel.Composition.Hosting.ExportProvider.GetExportedValuesCore[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](System.String)
   at Avira.OE.ServiceHost.ServiceHost.Initialize(System.Object)
   at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
   at System.Threading.ThreadPoolWorkQueue.Dispatch()
   at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()

 

Error: (07/31/2014 07:55:03 AM) (Source: .NET Runtime)(User: )
Description: Application: Avira.OE.ServiceHost.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.ComponentModel.Composition.CompositionException
Stack:
   at System.ComponentModel.Composition.Hosting.CompositionServices.GetExportedValueFromComposedPart(System.ComponentModel.Composition.Hosting.ImportEngine, System.ComponentModel.Composition.Primitives.ComposablePart, System.ComponentModel.Composition.Primitives.ExportDefinition)
   at System.ComponentModel.Composition.Hosting.CatalogExportProvider.GetExportedValue(CatalogPart, System.ComponentModel.Composition.Primitives.ExportDefinition, Boolean)
   at System.ComponentModel.Composition.Hosting.CatalogExportProvider+CatalogExport.GetExportedValueCore()
   at System.ComponentModel.Composition.Primitives.Export.get_Value()
   at System.ComponentModel.Composition.ExportServices.GetCastedExportedValue[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](System.ComponentModel.Composition.Primitives.Export)
   at System.ComponentModel.Composition.Hosting.ExportProvider.GetExportedValuesCore[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](System.String)
   at Avira.OE.ServiceHost.ServiceHost.Initialize(System.Object)
   at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
   at System.Threading.ThreadPoolWorkQueue.Dispatch()
   at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()

 

Error: (07/31/2014 07:54:50 AM) (Source: .NET Runtime)(User: )
Description: Application: Avira.OE.ServiceHost.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.ComponentModel.Composition.CompositionException
Stack:
   at System.ComponentModel.Composition.Hosting.CompositionServices.GetExportedValueFromComposedPart(System.ComponentModel.Composition.Hosting.ImportEngine, System.ComponentModel.Composition.Primitives.ComposablePart, System.ComponentModel.Composition.Primitives.ExportDefinition)
   at System.ComponentModel.Composition.Hosting.CatalogExportProvider.GetExportedValue(CatalogPart, System.ComponentModel.Composition.Primitives.ExportDefinition, Boolean)
   at System.ComponentModel.Composition.Hosting.CatalogExportProvider+CatalogExport.GetExportedValueCore()
   at System.ComponentModel.Composition.Primitives.Export.get_Value()
   at System.ComponentModel.Composition.ExportServices.GetCastedExportedValue[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](System.ComponentModel.Composition.Primitives.Export)
   at System.ComponentModel.Composition.Hosting.ExportProvider.GetExportedValuesCore[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](System.String)
   at Avira.OE.ServiceHost.ServiceHost.Initialize(System.Object)
   at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
   at System.Threading.ThreadPoolWorkQueue.Dispatch()
   at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()

 

Error: (07/31/2014 07:29:30 AM) (Source: Application Error)(User: )
Description: Avira.OE.Systray.exe1.1.18.3000053d0d694KERNELBASE.dll6.1.7601.1840953159a86e04343520000c42d79c01cfacb2a87a9201C:\Program Files (x86)\Avira\My Avira\Avira.OE.Systray.exeC:\Windows\syswow64\KERNELBASE.dllef6071f1-18a5-11e4-af73-a35e2a66cad5

Error: (07/31/2014 07:29:15 AM) (Source: .NET Runtime)(User: )
Description: Application: Avira.OE.Systray.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Net.Sockets.SocketException
Stack:
   at System.Net.SafeCloseSocketAndEvent.CreateWSASocketWithEvent(System.Net.Sockets.AddressFamily, System.Net.Sockets.SocketType, System.Net.Sockets.ProtocolType, Boolean, Boolean)
   at System.Net.NetworkInformation.NetworkChange+AddressChangeListener.StartHelper(System.Net.NetworkInformation.NetworkAddressChangedEventHandler, Boolean, System.Net.NetworkInformation.StartIPOptions)
   at Avira.OE.WinCore.NetworkStatusListener..ctor()
   at Avira.OE.WinCore.InternetConnectionMonitor..ctor()
   at Avira.OE.Systray.SystrayIcon..ctor(Avira.OE.WinCore.Interface.IServiceStatusMonitor, Avira.OE.Communicator.Interface.ICommunicatorClientProxy, Avira.OE.MiniGui.IMiniGuiWindow)
   at Avira.OE.Systray.SystrayIcon..ctor()
   at Avira.OE.Systray.Program.Main(System.String[])

 

Error: (07/31/2014 07:29:02 AM) (Source: Application Error)(User: )
Description: Avira.OE.Systray.exe1.1.18.3000053d0d694KERNELBASE.dll6.1.7601.1840953159a86e04343520000c42d5a401cfacb2910c064fC:\Program Files (x86)\Avira\My Avira\Avira.OE.Systray.exeC:\Windows\syswow64\KERNELBASE.dlldedce60b-18a5-11e4-af73-a35e2a66cad5

 

Error: (07/31/2014 07:28:47 AM) (Source: .NET Runtime)(User: )
Description: Application: Avira.OE.Systray.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Net.Sockets.SocketException
Stack:
   at System.Net.SafeCloseSocketAndEvent.CreateWSASocketWithEvent(System.Net.Sockets.AddressFamily, System.Net.Sockets.SocketType, System.Net.Sockets.ProtocolType, Boolean, Boolean)
   at System.Net.NetworkInformation.NetworkChange+AddressChangeListener.StartHelper(System.Net.NetworkInformation.NetworkAddressChangedEventHandler, Boolean, System.Net.NetworkInformation.StartIPOptions)
   at Avira.OE.WinCore.NetworkStatusListener..ctor()
   at Avira.OE.WinCore.InternetConnectionMonitor..ctor()
   at Avira.OE.Systray.SystrayIcon..ctor(Avira.OE.WinCore.Interface.IServiceStatusMonitor, Avira.OE.Communicator.Interface.ICommunicatorClientProxy, Avira.OE.MiniGui.IMiniGuiWindow)
   at Avira.OE.Systray.SystrayIcon..ctor()
   at Avira.OE.Systray.Program.Main(System.String[])

 

Error: (07/31/2014 07:16:05 AM) (Source: Application Error)(User: )
Description: Avira.OE.ServiceHost.exe1.1.18.3000053d0d678KERNELBASE.dll6.1.7601.1840953159a86e04343520000c42d30001cfacb0d05241cdC:\Program Files (x86)\Avira\My Avira\Avira.OE.ServiceHost.exeC:\Windows\syswow64\KERNELBASE.dll0f680e90-18a4-11e4-91ff-001f16ed153b

 

Error: (07/31/2014 07:16:04 AM) (Source: .NET Runtime)(User: )
Description: Application: Avira.OE.ServiceHost.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.ComponentModel.Composition.CompositionException
Stack:
   at System.ComponentModel.Composition.Hosting.CompositionServices.GetExportedValueFromComposedPart(System.ComponentModel.Composition.Hosting.ImportEngine, System.ComponentModel.Composition.Primitives.ComposablePart, System.ComponentModel.Composition.Primitives.ExportDefinition)
   at System.ComponentModel.Composition.Hosting.CatalogExportProvider.GetExportedValue(CatalogPart, System.ComponentModel.Composition.Primitives.ExportDefinition, Boolean)
   at System.ComponentModel.Composition.Hosting.CatalogExportProvider+CatalogExport.GetExportedValueCore()
   at System.ComponentModel.Composition.Primitives.Export.get_Value()
   at System.ComponentModel.Composition.ExportServices.GetCastedExportedValue[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](System.ComponentModel.Composition.Primitives.Export)
   at System.ComponentModel.Composition.Hosting.ExportProvider.GetExportedValuesCore[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](System.String)
   at Avira.OE.ServiceHost.ServiceHost.Initialize(System.Object)
   at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
   at System.Threading.ThreadPoolWorkQueue.Dispatch()
   at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()

 

Error: (07/31/2014 07:15:46 AM) (Source: Application Error)(User: )
Description: Avira.OE.ServiceHost.exe1.1.18.3000053d0d678KERNELBASE.dll6.1.7601.1840953159a86e04343520000c42d16ec01cfacb0c559fe2aC:\Program Files (x86)\Avira\My Avira\Avira.OE.ServiceHost.exeC:\Windows\syswow64\KERNELBASE.dll042db3ac-18a4-11e4-91ff-001f16ed153b

 

CodeIntegrity Errors:
===================================
 Date: 2013-05-18 11:30:30.796
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\igdkmd64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

 

Date: 2013-05-18 11:30:30.328
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\igdkmd64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

 

Date: 2013-05-18 11:30:29.845
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\igdkmd64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

 

Date: 2013-05-18 11:30:29.377
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\igdkmd64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

 

Date: 2013-05-18 11:00:33.155
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\igdkmd64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

 

Date: 2013-05-18 11:00:32.578
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\igdkmd64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

 

Date: 2013-05-18 11:00:31.954
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\igdkmd64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

 

Date: 2013-05-18 11:00:31.267
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\igdkmd64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

 

Date: 2013-05-18 10:28:08.827
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\igdkmd64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

 

Date: 2013-05-18 10:28:08.390
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\igdkmd64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

 

=========================== Installed Programs ============================
64 Bit HP CIO Components Installer (Version: 7.2.8 - Hewlett-Packard) Hidden
7-Zip 9.20 (x64 edition) (HKLM\...\{23170F69-40C1-2702-0920-000001000000}) (Version: 9.20.00.0 - Igor Pavlov)
Acrobat.com (HKLM-x32\...\com.adobe.mauby.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 2.0.0.0 - Adobe Systems Incorporated)
Acrobat.com (x32 Version: 2.0.0 - Adobe Systems Incorporated) Hidden
Activate Norton Online Backup (HKLM-x32\...\{C57BCDE1-7CB9-467D-B3BA-7E119916CDC1}) (Version: 1.1.20.0 - Symantec)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 3.6.0.6090 - Adobe Systems Incorporated)
Adobe AIR (x32 Version: 3.6.0.6090 - Adobe Systems Incorporated) Hidden
Adobe Flash Player 14 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 14.0.0.145 - Adobe Systems Incorporated)
Adobe Flash Player 14 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 14.0.0.145 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.07) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.07 - Adobe Systems Incorporated)
Adobe Shockwave Player 11.6 (HKLM-x32\...\Adobe Shockwave Player) (Version: 11.6.5.635 - Adobe Systems, Inc.)
Apple Application Support (HKLM-x32\...\{D9DAD0FF-495A-472B-9F10-BAE430A26682}) (Version: 3.0.3 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{787136D2-F0F8-4625-AA3F-72D7795AC842}) (Version: 7.1.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Avira (HKLM-x32\...\{9590977b-7b6f-467e-a11a-efa1fae804da}) (Version: 1.1.18.30000 - Avira Operations GmbH & Co. KG)
Avira (x32 Version: 1.1.18.30000 - Avira Operations GmbH & Co. KG) Hidden
Avira Free Antivirus (HKLM-x32\...\Avira AntiVir Desktop) (Version: 14.0.5.464 - Avira)
Bing Bar (HKLM-x32\...\{16D0F2D2-242C-4885-BEF1-4B1655C141AE}) (Version: 7.0.822.0 - Microsoft Corporation)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Cisco WebEx Meetings (HKLM-x32\...\ActiveTouchMeetingClient) (Version:  - Cisco WebEx LLC)
Compatibility Pack for the 2007 Office system (HKLM-x32\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Conexant HD Audio (HKLM\...\CNXT_AUDIO_HDA) (Version: 4.98.60.50 - Conexant)
CyberLink DVD Suite (HKLM-x32\...\InstallShield_{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}) (Version: 6.0.3101 - CyberLink Corp.)
CyberLink DVD Suite (x32 Version: 6.0.3101 - CyberLink Corp.) Hidden
CyberLink YouCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 2.0.3115 - CyberLink Corp.)
CyberLink YouCam (x32 Version: 2.0.3115 - CyberLink Corp.) Hidden
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{5C78021E-3C8E-4EDF-97EA-E9B8D808FD6D}) (Version:  - Microsoft)
DirectX for Managed Code Update (December 2004) (x32 Version: 9.03.91 - Microsoft) Hidden
Do Not Track Me Add-on 2.2.9.217 (HKLM-x32\...\Do Not Track Me Add-on_is1) (Version: 2.2.9.217 - Abine)
Google Talk Plugin (HKLM-x32\...\{C1E3DFE7-4EAD-3E9E-A826-E06055BA5921}) (Version: 5.4.2.18903 - Google)
GoToMeeting 4.5.0.457 (HKCU\...\GoToMeeting) (Version:  - )
HDAUDIO Soft Data Fax Modem with SmartCP (HKLM\...\CNXT_MODEM_HDA_HSF) (Version: 7.80.4.50 - Conexant Systems)
Hewlett-Packard ACLM.NET v1.2.1.1 (x32 Version: 1.00.0000 - Hewlett-Packard Company) Hidden
Homepage Protection (HKLM-x32\...\Homepage Protection) (Version:  - AOL Products)
HP Advisor (HKLM-x32\...\{B53E61D7-7C80-40DF-82D2-CF5390D6D20A}) (Version: 3.2.9652.3188 - Hewlett-Packard)
HP Customer Experience Enhancements (x32 Version: 6.0.1.7 - Hewlett-Packard) Hidden
HP DVD Play 3.7 (HKLM-x32\...\{45D707E9-F3C4-11D9-A373-0050BAE317E1}) (Version: 3.7.0.6623 - Hewlett-Packard)
HP Games (HKLM-x32\...\WildTangent hp Master Uninstall) (Version: 1.0.0.71 - WildTangent)
HP Photosmart C4700 All-In-One Driver 13.0 Rel .6 (HKLM\...\{2012D762-5DCA-455A-B5FE-EDF79BC93E18}) (Version: 13.0 - HP)
HP Product Detection (HKLM-x32\...\{CAE7D1D9-3794-4169-B4DD-964ADBC534EE}) (Version: 9.7.3 - Hewlett-Packard Company)
HP Quick Launch Buttons (HKLM-x32\...\{34D2AB40-150D-475D-AE32-BD23FB5EE355}) (Version: 6.50.16.1 - Hewlett-Packard Company)
HP Setup (HKLM-x32\...\{F3B912F5-EB57-45AA-B3D1-EB532BCF6EF8}) (Version: 1.2.3220.3079 - Hewlett-Packard)
HP Smart Web Printing 4.60 (HKLM\...\HP Smart Web Printing) (Version: 4.60 - HP)
HP Support Assistant (HKLM-x32\...\{EE202411-2C26-49E8-9784-1BC1DBF7DE96}) (Version: 7.0.39.15 - Hewlett-Packard Company)
HP Update (HKLM-x32\...\{97486FBE-A3FC-4783-8D55-EA37E9D171CC}) (Version: 5.005.000.002 - Hewlett-Packard)
HP User Guides 0156 (HKLM-x32\...\{64A7418C-6BD4-48BE-A2E3-CAEC3BCD9E81}) (Version: 1.02.0001 - Hewlett-Packard)
HP Wireless Assistant (HKLM-x32\...\{4E432692-A736-4F77-AF77-F9078CF88D31}) (Version: 3.50.11.2 - Hewlett-Packard)
HPDiagnosticAlert (x32 Version: 1.00.0000 - Microsoft) Hidden
iCloud (HKLM\...\{81E20D41-C277-4526-934D-F2380AF91B78}) (Version: 3.1.0.40 - Apple Inc.)
Intel® Graphics Media Accelerator Driver (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2869 - Intel Corporation)
iTunes (HKLM\...\{5A68A656-979F-4168-8795-E2E368AA4DC2}) (Version: 11.2.2.3 - Apple Inc.)
Java 7 Update 51 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86417051FF}) (Version: 7.0.510 - Oracle)
Junk Mail filter update (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.1913 - CyberLink Corp.)
LabelPrint (x32 Version: 2.5.1913 - CyberLink Corp.) Hidden
LastPass (uninstall only) (HKLM-x32\...\LastPass) (Version:  - LastPass)
LightScribe System Software (HKLM-x32\...\{FA8BFB25-BF48-4F8B-8859-B30810745190}) (Version: 1.18.11.1 - LightScribe)
LockStep - Work Instructions Made Easier (HKLM-x32\...\LockStep - Work Instructions Made Easier) (Version: 1.3 - Sequence Software)
LockStep - Work Instructions Made Easier (Version: 1.3 - Sequence Software) Hidden
Malwarebytes Anti-Malware version 2.0.2.1012 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.2.1012 - Malwarebytes Corporation)
Mesh Runtime (x32 Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Messenger Companion (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Combat Flight Simulator (HKLM-x32\...\Combat Flight Simulator 1.00) (Version:  - )
Microsoft IntelliPoint 8.2 (HKLM\...\Microsoft IntelliPoint 8.2) (Version: 8.20.468.0 - Microsoft Corporation)
Microsoft IntelliPoint 8.2 (Version: 8.20.468.0 - Microsoft Corporation) Hidden
Microsoft Live Search Toolbar (HKLM-x32\...\{DF802C05-4660-418c-970C-B988ADB1D316}) (Version: 3.0.560.0 - Microsoft Live Search Toolbar)
Microsoft Office Access MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Groove MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Home and Student 60 day trial (HKLM\...\OfficeTrial) (Version:  - )
Microsoft Office InfoPath MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Live Add-in 1.5 (HKLM-x32\...\{F40BBEC7-C2A4-4A00-9B24-7A055A2C5262}) (Version: 2.0.4024.1 - Microsoft Corporation)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook Connector (HKLM-x32\...\{95140000-007A-0409-0000-0000000FF1CE}) (Version: 14.0.5118.5000 - Microsoft Corporation)
Microsoft Office Outlook MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint Viewer 2007 (English) (HKLM-x32\...\{95120000-00AF-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (HKLM-x32\...\Office14.PROPLUSR) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Publisher MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Outlook Social Connector Provider for Windows Live Messenger 32-bit (HKLM-x32\...\{95140000-007D-0409-0000-0000000FF1CE}) (Version: 14.0.5120.5000 - Microsoft Corporation)
Microsoft Primary Interoperability Assemblies 2005 (HKLM-x32\...\{D24DB8B9-BB6C-4334-9619-BA1C650E13D3}) (Version: 8.0.50727.42 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30214.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (HKLM\...\{B6E3757B-5E77-3915-866A-CCFC4B8D194C}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM-x32\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 (HKLM\...\{aac9fcc4-dd9e-4add-901c-b5496a07ab2e}) (Version: 8.0.51011 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (HKLM-x32\...\{002D9D5E-29BA-3E6D-9BC4-3D7D6DBC735C}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (HKLM-x32\...\{86CE85E6-DBAC-3FFD-B977-E4B79F83C909}) (Version: 9.0.30729.5570 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Works (HKLM-x32\...\{15BC8CD0-A65B-47D0-A2DD-90A824590FA8}) (Version: 9.7.0621 - Microsoft Corporation)
Mobile Mouse Server (HKLM-x32\...\{F87F2E18-4720-4F97-B3E5-E930D649D92B}) (Version: 2.0.2 - RPA Tech, Inc)
Mozilla Firefox 26.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 26.0 (x86 en-US)) (Version: 26.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 26.0 - Mozilla)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Network64 (Version: 130.0.572.000 - Hewlett-Packard) Hidden
Network64 (Version: 140.0.221.000 - Hewlett-Packard) Hidden
Passwords Plus (HKLM-x32\...\{EBCBA952-DA46-4687-9784-D8B4E25A6B14}) (Version: 1.00.3 - DataViz, Inc.)
Power2Go (HKLM-x32\...\InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.0.3101 - CyberLink Corp.)
Power2Go (x32 Version: 6.0.3101 - CyberLink Corp.) Hidden
PowerDirector (HKLM-x32\...\InstallShield_{CB099890-1D5F-11D5-9EA9-0050BAE317E1}) (Version: 7.0.3101 - CyberLink Corp.)
PowerDirector (x32 Version: 7.0.3101 - CyberLink Corp.) Hidden
PowerRecover (x32 Version: 5.5.1923 - CyberLink Corp.) Hidden
PS_AIO_06_C4700_SW_Min (x32 Version: 130.0.373.000 - Hewlett-Packard) Hidden
QLBCASL (x32 Version: 6.40.17.2 - Hewlett-Packard) Hidden
QuickTime 7 (HKLM-x32\...\{111EE7DF-FC45-40C7-98A7-753AC46B12FB}) (Version: 7.75.80.95 - Apple Inc.)
Realtek 8136 8168 8169 Ethernet Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 1.00.0007 - Realtek)
Realtek USB 2.0 Card Reader (HKLM-x32\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.7100.30093 - Realtek Semiconductor Corp.)
Safari (HKLM-x32\...\{FA4C2D53-205F-4245-9717-F3761154824D}) (Version: 5.34.57.2 - Apple Inc.)
Scan (x32 Version: 13.0.0.0 - Hewlett-Packard) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (x32 Version:  - Microsoft) Hidden
Skype Click to Call (HKLM-x32\...\{B6CF2967-C81E-40C0-9815-C05774FEF120}) (Version: 6.1.10441 - Skype Technologies S.A.)
Skype™ 6.11 (HKLM-x32\...\{4E76FF7E-AEBA-4C87-B788-CD47E5425B9D}) (Version: 6.11.102 - Skype Technologies S.A.)
SmartWebPrinting (x32 Version: 140.0.186.000 - Hewlett-Packard) Hidden
Speccy (HKLM\...\Speccy) (Version: 1.26 - Piriform)
Striker II USB Missile Defense (Remove only) (HKLM-x32\...\Striker II_is1) (Version: 1.00 - Swamiware LLC)
swMSM (x32 Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 13.2.2.0 - Synaptics Incorporated)
System Requirements Lab for Intel (HKLM-x32\...\{C7CA731B-BF9A-46D9-92CF-8A8737AE9240}) (Version: 4.5.13.0 - Husdawg, LLC)
Toolbox (x32 Version: 130.0.648.000 - Hewlett-Packard) Hidden
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{B4A38370-2ADB-46B0-A1B0-0C4A2F7DCA31}) (Version:  - Microsoft)
Update for Microsoft Excel 2010 (KB2837600) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{4ACD847E-547D-493F-9A86-F73EAE1B5174}) (Version:  - Microsoft)
Update for Microsoft Filter Pack 2.0 (KB2878281) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PROPLUSR_{302A8FE3-EBF5-486C-A431-16A1CD914443}) (Version:  - Microsoft)
Update for Microsoft Filter Pack 2.0 (KB2878281) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{302A8FE3-EBF5-486C-A431-16A1CD914443}) (Version:  - Microsoft)
Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{4EEA3D3E-989C-4DF4-AB0A-3042C0C12AA3}) (Version:  - Microsoft)
Update for Microsoft InfoPath 2010 (KB2817396) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{39767ECA-1731-45DB-AB5B-6BF40E151D66}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2494150) (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{3FCFD88F-4D13-4F38-8625-ABABEA7F61EA}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{DADF7E25-FFA4-4D02-BE84-1DAE62C18516}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PROPLUSR_{F4284D93-7AE8-4309-8CF3-9AD394F35F3A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{F4284D93-7AE8-4309-8CF3-9AD394F35F3A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{287A1E92-9E41-4BC1-8920-B3D0E9220800}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{9D69691D-823D-4C3E-9B12-563A3F520366}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PROPLUSR_{ECFE33A3-B8B7-439A-ADE4-59FBD29EF9B8}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{ECFE33A3-B8B7-439A-ADE4-59FBD29EF9B8}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{35698CB7-AAA2-4577-B505-DBFF504AEF23}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{5AA578BB-759C-40FD-9661-A737C0884541}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2825635) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{F1A20C69-9FE5-40FD-9CD5-84EABC2EF64A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{BA610006-2C39-4419-9834-CF61AB24810A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837581) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{334FB202-28D7-4BA4-8BC9-4FE4AB233EA0}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837606) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{B0D672F7-883E-4279-8E75-D97A5445AB46}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2878252) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{B0DB9F71-E0F7-4FE6-8925-35B860CAC0C4}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2881028) 32-Bit Edition (HKLM-x32\...\{90140000-001F-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{C0BDC1DE-C35E-422B-8CBD-C1D555468720}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2881028) 32-Bit Edition (HKLM-x32\...\{90140000-001F-040C-0000-0000000FF1CE}_Office14.PROPLUSR_{089DBFD7-8211-43B2-AAAE-5BDD8C23E3A8}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2881028) 32-Bit Edition (HKLM-x32\...\{90140000-001F-0C0A-0000-0000000FF1CE}_Office14.PROPLUSR_{794A0574-4E2F-4D58-B2A0-D7460ACDC85C}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PROPLUSR_{51CCA922-A0CC-47C4-8910-6936D97CAC2E}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{51CCA922-A0CC-47C4-8910-6936D97CAC2E}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition (HKLM-x32\...\{90140000-001A-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{DCE104A1-1875-4469-A83D-A5BFA6C4640F}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{2AB483F1-C86E-427A-83B4-23889B03512D}) (Version:  - Microsoft)
Update for Microsoft PowerPoint 2010 (KB2837579) 32-Bit Edition (HKLM-x32\...\{90140000-0018-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{334AA0A1-2BB1-4D74-B66A-2B2C4D9C2C87}) (Version:  - Microsoft)
Update for Microsoft PowerPoint 2010 (KB2837579) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{2BA40F82-F3A4-441C-BF1A-ED4C42FF4872}) (Version:  - Microsoft)
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PROPLUSR_{F9F5A080-AF38-4966-9A6B-C43DCA465035}) (Version:  - Microsoft)
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{F9F5A080-AF38-4966-9A6B-C43DCA465035}) (Version:  - Microsoft)
Update for Microsoft Visio 2010 (KB2880526) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{7B29D8B8-6A87-496C-A65E-B935E740448A}) (Version:  - Microsoft)
Update for Microsoft Visio Viewer 2010 (KB2837587) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{38CF30E4-3348-4BD1-A859-B630C355A56F}) (Version:  - Microsoft)
Update for Microsoft Word 2010 (KB2880529) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{B9B89E01-5B6B-4F73-BC34-B2C0D8ACB4CD}) (Version:  - Microsoft)
Visual C++ 9.0 CRT (x86) WinSXS MSM (x32 Version: 9.0 - Microsoft Corporation) Hidden
VitalSource Bookshelf (HKLM-x32\...\{FF88D506-0CB0-4609-8022-C0C974D5D7E1}) (Version: 5.06.0011 - Ingram Digital)
Windows Live Communications Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3555.0308 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Family Safety (Version: 15.4.3555.0308 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Language Selector (Version: 15.4.3555.0308 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
Windows Live Messenger (x32 Version: 15.4.3538.0513 - Microsoft Corporation) Hidden
Windows Live Messenger Companion Core (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Movie Maker (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live OneCare safety scanner (HKLM-x32\...\Windows Live OneCare safety scanner) (Version:  - Microsoft Corporation)
Windows Live Photo Common (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Remote Client (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Client Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Sync (HKLM-x32\...\{84EBDF39-4B33-49D7-A0BD-EB6E2C4E81C1}) (Version: 14.0.8089.726 - Microsoft Corporation)
Windows Live UX Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Writer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer Resources (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
XMind (HKLM-x32\...\XMind) (Version: 3.2.1 - XMind Ltd.)

 

========================= Memory info: ===================================

Percentage of memory in use: 67%
Total physical RAM: 3003.19 MB
Available physical RAM: 970.11 MB
Total Pagefile: 6004.56 MB
Available Pagefile: 3521.88 MB
Total Virtual: 4095.88 MB
Available Virtual: 3979.58 MB

 

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:286.03 GB) (Free:210.62 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:11.87 GB) (Free:1.69 GB) NTFS
4 Drive h: (READYBOOST) (Removable) (Total:3.69 GB) (Free:0.01 GB) NTFS

========================= Users: ========================================

User accounts for \\LCLAPTOP-PC

Administrator            Donna                    Guest                   
Lenny                   

**** End of log ****

 

 

http://speccy.piriform.com/results/hPXuFDlv8SrfpkxbZD7auiA


Edited by hamluis, 31 July 2014 - 05:03 PM.


#5 dc3

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Posted 31 July 2014 - 11:25 AM

Were you able to do the System Restore?

 

Your Avira is disabled.  Try to enable it.

 

Click on the Avira icon to open it.

 

Click on Extras.  Under PC Protection click on Real-time Protection.

 

Then click on on Report.

 

Under Logging click on Extended.

 

Click on Apply, then OK.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#6 n2coffee

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Posted 31 July 2014 - 02:52 PM

Thanks for your response to my post...I successfully performed a system restore this morning and the results were the same. I did find one other person having a problem with Avira after the W7 update. I used password protection for AV and am now wondering if that had anything to do with this problem.

By the way...I wouldn't spend a lot of money on therapy for your condition...a little strawberry jam will calm your fears...☺

#7 n2coffee

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Posted 31 July 2014 - 04:41 PM

Following advice from Avira...tried to install in Safe Mode. Avira installer reported that it could not find the Windows installer (MSIEXEC.exe).

#8 hamluis

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Posted 31 July 2014 - 05:05 PM

Try to install a different AV, please...for purposes of comparison.

 

Louis



#9 n2coffee

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Posted 31 July 2014 - 05:06 PM

Windows installer had stopped; turned it back on, rebooted, and still the same thing.

lc

#10 n2coffee

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Posted 01 August 2014 - 09:36 AM

Installed ESET NOD32 Antivrus successfully. No threats found

See attached

Attached Files



#11 dc3

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Posted 01 August 2014 - 10:41 AM

Please post the log in your topic.  I will not download anything to my computer without knowing exactly what I'm downloading.

 

I agree with Louis's suggestion to use a different antivirus for testing purposes.  Avast free would be a good choice.

 

You need to be aware that you should only have one antivirus installed, for this reason you will need to uninstall Avira.  You need to download Avast first, then take the computer off line and then uninstall Avira and then install Avast.

 

Network Location Awareness service failed to start, the Network List Service service is dependent on this, consequentially it was unable to start.  

 

Press the Windows key and the X key at the same time.  

 

In the menu that opens click on Command Prompt (Admin).  This will open the Elevated Command Prompt.

 

Type the following in the Command Prompt and then press Enter.

 

netsh winsock reset


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#12 n2coffee

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Posted 01 August 2014 - 12:27 PM

Have installed and scanned with Avast and no bugs have been found with the exception of a browser helper add-on for Skype, which has been disabled.

Here are the contents of the report file for the ESET scan I performed earlier

<?xml version="1.0" encoding="UTF-8"?>

-<ESET>


-<LOG>


-<RECORD>


-<COLUMN NAME="Time">

<DATE>8/1/2014</DATE>

<TIME>11:49:35 AM</TIME>

</COLUMN>

<COLUMN NAME="Scanned folders">C:\</COLUMN>

<COLUMN NAME="Scanned">365589</COLUMN>

<COLUMN NAME="Infected">0</COLUMN>

<COLUMN NAME="Cleaned">0</COLUMN>

<COLUMN NAME="Status">Completed</COLUMN>

</RECORD>


-<RECORD>


-<COLUMN NAME="Time">

<DATE>8/1/2014</DATE>

<TIME>11:39:25 AM</TIME>

</COLUMN>

<COLUMN NAME="Scanned folders">Operating memory;C:\Boot sector;D:\Boot sector;C:\;D:\</COLUMN>

<COLUMN NAME="Scanned">652545</COLUMN>

<COLUMN NAME="Infected">0</COLUMN>

<COLUMN NAME="Cleaned">0</COLUMN>

<COLUMN NAME="Status">Completed</COLUMN>

</RECORD>

</LOG>

</ESET>

#13 n2coffee

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Posted 01 August 2014 - 06:55 PM

OK, it looks like Avast has found the problem.

Win32:Dropper-gen [Drp]

 

I had not selected the generate report option in the software and cannot paste a screenshot into the post editor.

 

I thank you for your help. Should I start a new topic in the "Am I Infected" forum?

 

 



#14 dc3

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Posted 02 August 2014 - 10:15 AM

I have already reported that this topic should be moved to the Am I Infected forum where scans of this type are supposed to be run.

 

Please download AdwCleaner and run it.
 
An image like the one below will open, click on Scan.
 
adwcleaner11_zps48314883.png
 
Once the search is complete a list of the pending items will be displayed.  If you see any which you do not want removed, remove the check mark next to it.  
 
Click on Clean to remove the selected items.  If you have any questions about any items in the list please copy and paste the list in your topic so we can review it.  
 
You will receive a message telling you that all programs will be close so that the infections can be removed.  Click on Ok.
 
When the cleaning process is complete a log of what was removed will be presented.  Please copy and the paste this log in your next post.

 

 

Please download Malwarebytes Anti-Malware.  After clicking on the link the download will start automatically.
 
1)  Double-click on mbam-setup.exe, then click on Run to install the application, follow the prompts through the installation.
 
2)  Malwarebytes will automatically open.  If this is the first time you have run this version of Malwarbytes you will see an image like the one below.
 
mbam1_zps95cc812c.png
 
Click on Update Now, after Malwarebytes is updated click on Scan.
 
If this isn't the first time you have run this version, then you will see an image like the one below.  Click on Scan
 
mbam1_zps98e7fba9.png
 
You will be prompted to update Malwarebytes, to do so click on Update Now.
 
 mbam2_zps85f38f0c.png
 
3)  The scan will automatically run now.
 
mbamreplace_zps3ead4824.png
 
 
4)  When the scan is complete the results will be displayed.  Click on Quarantine All, then click on Apply Actions
 
mbam4_zps23e52ad4.png
 
 
5)  To complete any actions taken you will be asked if you want to restart your computer, click on Yes
 
 mbam4_zps490948cc.png
 
6)  Please post the Malwarebytes log.
 
To find your Malwarebytes log,download mbam-check.exe from here and save it to your desktop.
 
To open the log double click on mbam-check.exe on your desktop.  When the log opens, scroll down toward the bottom of the log to Quarantined Items.  Copy and paste this in your next post.

Edited by dc3, 02 August 2014 - 10:16 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#15 hamluis

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Posted 02 August 2014 - 10:34 AM

Moved to Am I Infected forum.

 

Louis






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