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Is this virus or legit error: Windows detected a hard disk problem


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#1 dipsygypsy

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Posted 30 July 2014 - 09:26 PM

I have researched the Virus Removal area of this site to determine if the following error is a legitmate Windows message or a symptom of a virus.  But I haven't found this exact error.

 

There is also a BIOS message at boot but it is in japanese so I can't be sure what it says...but I think it is also suggesting a disk error. So perhaps it is legitimate.  The thing is, this message has been coming up on the computer for months according to my niece (her computer).  The disk never actually fails. I ran disk check.  No sign of any errors.  Nothing in the event log either.

 

Show details simply tells you to do a backup of the disk and displays the disk name.

 

I read a description on another forum which I cannot find now that suggests this is not a legitimate  Windows message (the red circle being a clue) but there is no other malware dialog coercing the purchase of a program.

 

I've run every anti-virus, anti-malware program that is recommended else where in this forum (MalwareBytes, Kapersky, Malicious Tool Remover, adwcleaner, MS Essentials).   Not combofix or anything like that.

 

Before I try a restore or go searching for a new hard drive, I just want to confirm that this is a legitimate Win 7 Home Premium error message.

 

 

harddiskerrormsg.jpg

 

Thank you

 



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#2 Broni

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Posted 31 July 2014 - 07:47 PM

  • Download GSmartControl for Windows and save it to your desktop
  • Unzip the folder to your desktop
  • Double click gsmartcontrol.exe
  • Allow the program to search for and list your hard drive(s)
  • Double click your drive
  • Go to the PERFORM TESTS tab
  • Make sure that the TEST TYPE is set to SHORT SELF-TEST
  • Click the EXECUTE button
  • After the test completes, click the VIEW OUTPUT button and copy and paste the contents in your reply

 


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#3 dipsygypsy

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Posted 01 August 2014 - 08:47 PM

Thank you for your help.  Here's the log.  Looks like there is some problem

with the disk.   Next step?  Should I replace the disk or will a reformat fix this problem?

 

 

smartctl 5.43 2012-06-30 r3573 [i686-w64-mingw32-win7-sp1] (sf-5.43-1)
Copyright © 2002-12 by Bruce Allen, http://smartmontools.sourceforge.net

=== START OF INFORMATION SECTION ===
Model Family:     Toshiba 2.5" HDD MK..65GSX
Device Model:     TOSHIBA MK3265GSX
Serial Number:    Z0NBF1A3S
LU WWN Device Id: 5 000039 2f6c84006
Firmware Version: GJ003N
User Capacity:    320,072,933,376 bytes [320 GB]
Sector Size:      512 bytes logical/physical
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   8
ATA Standard is:  Exact ATA specification draft version not indicated
Local Time is:    Sat Aug 02 10:40:21 2014 TST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: FAILED!
Drive failure expected in less than 24 hours. SAVE ALL DATA.
See vendor-specific Attribute list for failed Attributes.

General SMART Values:
Offline data collection status:  (0x00)    Offline data collection activity
                    was never started.
                    Auto Offline Data Collection: Disabled.
Self-test execution status:      (  73)    The previous self-test completed having
                    a test element that failed and the test
                    element that failed is not known.
Total time to complete Offline
data collection:         (  120) seconds.
Offline data collection
capabilities:              (0x5b) SMART execute Offline immediate.
                    Auto Offline data collection on/off support.
                    Suspend Offline collection upon new
                    command.
                    Offline surface scan supported.
                    Self-test supported.
                    No Conveyance Self-test supported.
                    Selective Self-test supported.
SMART capabilities:            (0x0003)    Saves SMART data before entering
                    power-saving mode.
                    Supports SMART auto save timer.
Error logging capability:        (0x01)    Error logging supported.
                    General Purpose Logging supported.
Short self-test routine
recommended polling time:      (   2) minutes.
Extended self-test routine
recommended polling time:      ( 103) minutes.
SCT capabilities:            (0x003d)    SCT Status supported.
                    SCT Error Recovery Control supported.
                    SCT Feature Control supported.
                    SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x000b   100   100   050    Pre-fail  Always       -       0
  2 Throughput_Performance  0x0005   100   100   050    Pre-fail  Offline      -       0
  3 Spin_Up_Time            0x0027   100   100   001    Pre-fail  Always       -       1241
  4 Start_Stop_Count        0x0032   100   100   000    Old_age   Always       -       3790
  5 Reallocated_Sector_Ct   0x0033   026   026   050    Pre-fail  Always   FAILING_NOW 1996
  7 Seek_Error_Rate         0x000b   100   100   050    Pre-fail  Always       -       0
  8 Seek_Time_Performance   0x0005   100   100   050    Pre-fail  Offline      -       0
  9 Power_On_Hours          0x0032   084   084   000    Old_age   Always       -       6763
 10 Spin_Retry_Count        0x0033   175   100   030    Pre-fail  Always       -       0
 12 Power_Cycle_Count       0x0032   100   100   000    Old_age   Always       -       3656
191 G-Sense_Error_Rate      0x0032   100   100   000    Old_age   Always       -       74
192 Power-Off_Retract_Count 0x0032   100   100   000    Old_age   Always       -       23
193 Load_Cycle_Count        0x0032   097   097   000    Old_age   Always       -       36747
194 Temperature_Celsius     0x0022   100   100   000    Old_age   Always       -       35 (Min/Max 16/56)
196 Reallocated_Event_Count 0x0032   100   100   000    Old_age   Always       -       303
197 Current_Pending_Sector  0x0032   100   100   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0030   100   100   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x0032   200   200   000    Old_age   Always       -       0
220 Disk_Shift              0x0002   100   100   000    Old_age   Always       -       20
222 Loaded_Hours            0x0032   086   086   000    Old_age   Always       -       5724
223 Load_Retry_Count        0x0032   100   100   000    Old_age   Always       -       0
224 Load_Friction           0x0022   100   100   000    Old_age   Always       -       0
226 Load-in_Time            0x0026   100   100   000    Old_age   Always       -       300
240 Head_Flying_Hours       0x0001   100   100   001    Pre-fail  Offline      -       0

Read SMART Log Directory failed.

SMART Error Log Version: 1
ATA Error Count: 3068 (device log contains only the most recent five errors)
    CR = Command Register [HEX]
    FR = Features Register [HEX]
    SC = Sector Count Register [HEX]
    SN = Sector Number Register [HEX]
    CL = Cylinder Low Register [HEX]
    CH = Cylinder High Register [HEX]
    DH = Device/Head Register [HEX]
    DC = Device Command Register [HEX]
    ER = Error register [HEX]
    ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.

Error 3068 occurred at disk power-on lifetime: 6708 hours (279 days + 12 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 58 5d 4b c1 e1  Error: UNC at LBA = 0x01c14b5d = 29444957

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  29 ff 78 30 4b c1 e0 00      00:01:02.261  READ MULTIPLE EXT
  25 ff 78 30 4b c1 e0 00      00:00:58.249  READ DMA EXT
  29 ff 78 30 4b c1 e0 00      00:00:54.238  READ MULTIPLE EXT
  25 ff 78 30 4b c1 e0 00      00:00:50.227  READ DMA EXT
  29 ff 78 30 4b c1 e0 00      00:00:46.016  READ MULTIPLE EXT

Error 3067 occurred at disk power-on lifetime: 6708 hours (279 days + 12 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 4b 5d 4b c1 e1  Error: UNC 75 sectors at LBA = 0x01c14b5d = 29444957

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  25 ff 78 30 4b c1 e0 00      00:00:58.249  READ DMA EXT
  29 ff 78 30 4b c1 e0 00      00:00:54.238  READ MULTIPLE EXT
  25 ff 78 30 4b c1 e0 00      00:00:50.227  READ DMA EXT
  29 ff 78 30 4b c1 e0 00      00:00:46.016  READ MULTIPLE EXT
  25 ff 78 30 4b c1 e0 00      00:00:41.881  READ DMA EXT

Error 3066 occurred at disk power-on lifetime: 6708 hours (279 days + 12 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 58 5d 4b c1 e1  Error: UNC at LBA = 0x01c14b5d = 29444957

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  29 ff 78 30 4b c1 e0 00      00:00:54.238  READ MULTIPLE EXT
  25 ff 78 30 4b c1 e0 00      00:00:50.227  READ DMA EXT
  29 ff 78 30 4b c1 e0 00      00:00:46.016  READ MULTIPLE EXT
  25 ff 78 30 4b c1 e0 00      00:00:41.881  READ DMA EXT
  25 ff 78 b8 4a c1 e0 00      00:00:41.878  READ DMA EXT

Error 3065 occurred at disk power-on lifetime: 6708 hours (279 days + 12 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 4b 5d 4b c1 e1  Error: UNC 75 sectors at LBA = 0x01c14b5d = 29444957

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  25 ff 78 30 4b c1 e0 00      00:00:50.227  READ DMA EXT
  29 ff 78 30 4b c1 e0 00      00:00:46.016  READ MULTIPLE EXT
  25 ff 78 30 4b c1 e0 00      00:00:41.881  READ DMA EXT
  25 ff 78 b8 4a c1 e0 00      00:00:41.878  READ DMA EXT
  25 ff 78 40 4a c1 e0 00      00:00:41.875  READ DMA EXT

Error 3064 occurred at disk power-on lifetime: 6708 hours (279 days + 12 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 58 5d 4b c1 e1  Error: UNC at LBA = 0x01c14b5d = 29444957

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  29 ff 78 30 4b c1 e0 00      00:00:46.016  READ MULTIPLE EXT
  25 ff 78 30 4b c1 e0 00      00:00:41.881  READ DMA EXT
  25 ff 78 b8 4a c1 e0 00      00:00:41.878  READ DMA EXT
  25 ff 78 40 4a c1 e0 00      00:00:41.875  READ DMA EXT
  25 ff 78 c8 49 c1 e0 00      00:00:41.870  READ DMA EXT

Error SMART Error Self-Test Log Read failed: CSMI(25) failed with Error=31
Smartctl: SMART Self Test Log Read Failed
Error SMART Read Selective Self-Test Log failed: CSMI(25) failed with Error=31
Smartctl: SMART Selective Self Test Log Read Failed



#4 Broni

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Posted 01 August 2014 - 09:09 PM

You may have hard drive problem.

 

Run hard drive diagnostics: http://www.bleepingcomputer.com/forums/topic28744.html/page__view__findpost__p__160520
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.
For Toshiba hard drives, see here: http://storage.toshiba.com/storage-services-support/warranty-support/software-utilities#diagnostic

Note : If you do not know how to set your computer to boot from CD follow the steps here


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