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ie keeps stopping and 0xc0000142


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#1 fishnshaq

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Posted 30 July 2014 - 09:01 PM

i have tried every scan you guys have i think malware hitman sfc scan in windows repair disc.i can get the home page but cant go further. cant run scan with cmd exe... where else can i go?  where do i start now? thanks


Edited by hamluis, 31 July 2014 - 09:55 AM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 dc3

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Posted 31 July 2014 - 10:23 AM

Please download and install Speccy to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download MiniToolBox, save it to your desktop and run it.
 
Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.
 

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 fishnshaq

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Posted 31 July 2014 - 11:23 AM

http://speccy.piriform.com/results/c6KVdAR2NPknSln5lbdBhWs

 

i am not sure how to clip or attach these results.



#4 fishnshaq

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Posted 31 July 2014 - 11:24 AM

p://speccy.piriform.com/results/c6KVdAR2NPknSln5lbdBhWsMiniToolBox by Farbar  Version: 13-07-2013
Ran by susie (administrator) on 31-07-2014 at 12:15:41
Running from "C:\Users\susie\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (07/31/2014 00:04:44 PM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17207, time stamp: 0x53a20c50
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
Exception code: 0xc0000374
Fault offset: 0x000ce753
Faulting process id: 0x350
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3
 
Error: (07/31/2014 00:04:36 PM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17207, time stamp: 0x53a20c50
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
Exception code: 0xc0000374
Fault offset: 0x000ce753
Faulting process id: 0xf88
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3
 
Error: (07/31/2014 11:42:25 AM) (Source: MatSvc) (User: )
Description: The MATS service encountered a web service failure. hr=0x80072EFD
 
Error: (07/31/2014 11:37:09 AM) (Source: MatSvc) (User: )
Description: The MATS service encountered a web service failure. hr=0x80072EFD
 
Error: (07/31/2014 11:13:38 AM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17207, time stamp: 0x53a20c50
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
Exception code: 0xc0000374
Fault offset: 0x000ce753
Faulting process id: 0xdec
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3
 
Error: (07/31/2014 11:13:33 AM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17207, time stamp: 0x53a20c50
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
Exception code: 0xc0000374
Fault offset: 0x000ce753
Faulting process id: 0xce0
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3
 
Error: (07/31/2014 10:36:25 AM) (Source: Application Error) (User: )
Description: Faulting application name: a2start.exe, version: 9.0.0.4183, time stamp: 0x53b6c1ce
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x65c
Faulting application start time: 0xa2start.exe0
Faulting application path: a2start.exe1
Faulting module path: a2start.exe2
Report Id: a2start.exe3
 
Error: (07/31/2014 09:53:16 AM) (Source: MatSvc) (User: )
Description: The MATS service encountered a web service failure. hr=0x80072EFD
 
Error: (07/31/2014 09:47:53 AM) (Source: MatSvc) (User: )
Description: The MATS service encountered a web service failure. hr=0x80072EFD
 
Error: (07/31/2014 00:43:17 AM) (Source: Application Error) (User: )
Description: Faulting application name: a2start.exe, version: 9.0.0.4183, time stamp: 0x53b6c1ce
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x1248
Faulting application start time: 0xa2start.exe0
Faulting application path: a2start.exe1
Faulting module path: a2start.exe2
Report Id: a2start.exe3
 
 
System errors:
=============
Error: (07/31/2014 11:29:14 AM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Listener service terminated with service-specific error %%-2147023828.
 
Error: (07/31/2014 11:29:14 AM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error: 
%%1058
 
Error: (07/31/2014 11:29:14 AM) (Source: Service Control Manager) (User: )
Description: The HP Network Devices Support service terminated with the following error: 
%%2
 
Error: (07/31/2014 11:29:14 AM) (Source: DCOM) (User: )
Description: 1068HomeGroupProvider{6F7C8E8F-DC69-4E3F-BC05-439962A05FD5}
 
Error: (07/31/2014 11:27:18 AM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error: 
%%1058
 
Error: (07/31/2014 11:27:17 AM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error: 
%%1058
 
Error: (07/31/2014 11:26:56 AM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has failed to start.
 
Module Path: C:\Windows\system32\RAIHV.dll
Error Code: 21
 
Error: (07/31/2014 11:26:39 AM) (Source: Service Control Manager) (User: )
Description: The Application Virtualization Client service depends on the Sftfs service which failed to start because of the following error: 
%%31
 
Error: (07/31/2014 11:26:39 AM) (Source: Service Control Manager) (User: )
Description: The Sftfs service failed to start due to the following error: 
%%31
 
Error: (07/31/2014 11:26:37 AM) (Source: Service Control Manager) (User: )
Description: The SeaPort service failed to start due to the following error: 
%%3
 
 
Microsoft Office Sessions:
=========================
Error: (07/31/2014 00:04:44 PM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.1720753a20c50ntdll.dll6.1.7601.18247521ea8e7c0000374000ce75335001cfacd92460ee42C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEC:\Windows\SysWOW64\ntdll.dll625455c9-18cc-11e4-b832-e069954ca7c3
 
Error: (07/31/2014 00:04:36 PM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.1720753a20c50ntdll.dll6.1.7601.18247521ea8e7c0000374000ce753f8801cfacd91bcfd762C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEC:\Windows\SysWOW64\ntdll.dll5e17cd13-18cc-11e4-b832-e069954ca7c3
 
Error: (07/31/2014 11:42:25 AM) (Source: MatSvc)(User: )
Description: hr=0x80072EFDIDataUploadService::UploadResult
 
Error: (07/31/2014 11:37:09 AM) (Source: MatSvc)(User: )
Description: hr=0x80072EFDIDataUploadService::UploadResult
 
Error: (07/31/2014 11:13:38 AM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.1720753a20c50ntdll.dll6.1.7601.18247521ea8e7c0000374000ce753dec01cfacd200b7a144C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEC:\Windows\SysWOW64\ntdll.dll3f15d895-18c5-11e4-b16d-e069954ca7c3
 
Error: (07/31/2014 11:13:33 AM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.1720753a20c50ntdll.dll6.1.7601.18247521ea8e7c0000374000ce753ce001cfacd1fa35bc2bC:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEC:\Windows\SysWOW64\ntdll.dll3c334fd4-18c5-11e4-b16d-e069954ca7c3
 
Error: (07/31/2014 10:36:25 AM) (Source: Application Error)(User: )
Description: a2start.exe9.0.0.418353b6c1ceunknown0.0.0.000000000c00000050000000065c01cfacccba7460ceC:\Program Files (x86)\Emsisoft Anti-Malware\a2start.exeunknown0c5ae809-18c0-11e4-a94c-e069954ca7c3
 
Error: (07/31/2014 09:53:16 AM) (Source: MatSvc)(User: )
Description: hr=0x80072EFDIDataUploadService::UploadResult
 
Error: (07/31/2014 09:47:53 AM) (Source: MatSvc)(User: )
Description: hr=0x80072EFDIDataUploadService::UploadResult
 
Error: (07/31/2014 00:43:17 AM) (Source: Application Error)(User: )
Description: a2start.exe9.0.0.418353b6c1ceunknown0.0.0.000000000c000000500000000124801cfac79e019bbdeC:\Program Files (x86)\Emsisoft Anti-Malware\a2start.exeunknown2ffb8cd2-186d-11e4-9d4f-e069954ca7c3
 
 
=========================== Installed Programs ============================
 
7-Zip 9.20 (x64 edition) (Version: 9.20.00.0)
ABBYY FineReader 6.0 Sprint (Version: 6.00.2146.41621)
Adobe AIR (Version: 1.5.3.9130)
Adobe Flash Player 14 ActiveX (Version: 14.0.0.145)
Adobe Flash Player 14 Plugin (Version: 14.0.0.145)
Adobe Reader 9.5.1 (Version: 9.5.1)
Advanced SystemCare 7 (Version: 7.3.0)
AMD Accelerated Video Transcoding (Version: 13.30.100.40417)
AMD Catalyst Control Center (Version: 2014.0417.2226.38446)
AMD Catalyst Install Manager (Version: 8.0.916.0)
AMD Drag and Drop Transcoding (Version: 2.00.0000)
AMD Media Foundation Decoders (Version: 1.0.81008.0920)
AMD Wireless Display v3.0 (Version: 1.0.0.15)
Apple Application Support (Version: 3.0.3)
Apple Mobile Device Support (Version: 7.1.2.6)
Apple Software Update (Version: 2.1.3.127)
AVG 2012 (Version: 12.0.2085)
AviSynth 2.5
Bing Bar Platform (Version: 6.0.2282.0)
Bing Rewards Client Installer (Version: 16.0.345.0)
Blio (Version: 2.0.5350)
Bonjour (Version: 3.0.0.10)
Browser Extensions (Version: 2.0)
CameraHelperMsi (Version: 13.31.1038.0)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center (Version: 2011.0531.2216.38124)
Catalyst Control Center Graphics Previews Common (Version: 2011.0531.2216.38124)
Catalyst Control Center Graphics Previews Common (Version: 2014.0417.2226.38446)
Catalyst Control Center InstallProxy (Version: 2011.0531.2216.38124)
Catalyst Control Center InstallProxy (Version: 2013.0830.1944.33589)
Catalyst Control Center InstallProxy (Version: 2014.0417.2226.38446)
Catalyst Control Center Localization All (Version: 2011.0531.2216.38124)
Catalyst Control Center Localization All (Version: 2014.0417.2226.38446)
Catalyst Control Center Profiles Desktop (Version: 2011.0531.2216.38124)
CCC Help Chinese Standard (Version: 2011.0531.2215.38124)
CCC Help Chinese Standard (Version: 2014.0417.2225.38446)
CCC Help Chinese Traditional (Version: 2011.0531.2215.38124)
CCC Help Chinese Traditional (Version: 2014.0417.2225.38446)
CCC Help Czech (Version: 2011.0531.2215.38124)
CCC Help Czech (Version: 2014.0417.2225.38446)
CCC Help Danish (Version: 2011.0531.2215.38124)
CCC Help Danish (Version: 2014.0417.2225.38446)
CCC Help Dutch (Version: 2011.0531.2215.38124)
CCC Help Dutch (Version: 2014.0417.2225.38446)
CCC Help English (Version: 2011.0531.2215.38124)
CCC Help English (Version: 2014.0417.2225.38446)
CCC Help Finnish (Version: 2011.0531.2215.38124)
CCC Help Finnish (Version: 2014.0417.2225.38446)
CCC Help French (Version: 2011.0531.2215.38124)
CCC Help French (Version: 2014.0417.2225.38446)
CCC Help German (Version: 2011.0531.2215.38124)
CCC Help German (Version: 2014.0417.2225.38446)
CCC Help Greek (Version: 2011.0531.2215.38124)
CCC Help Greek (Version: 2014.0417.2225.38446)
CCC Help Hungarian (Version: 2011.0531.2215.38124)
CCC Help Hungarian (Version: 2014.0417.2225.38446)
CCC Help Italian (Version: 2011.0531.2215.38124)
CCC Help Italian (Version: 2014.0417.2225.38446)
CCC Help Japanese (Version: 2011.0531.2215.38124)
CCC Help Japanese (Version: 2014.0417.2225.38446)
CCC Help Korean (Version: 2011.0531.2215.38124)
CCC Help Korean (Version: 2014.0417.2225.38446)
CCC Help Norwegian (Version: 2011.0531.2215.38124)
CCC Help Norwegian (Version: 2014.0417.2225.38446)
CCC Help Polish (Version: 2011.0531.2215.38124)
CCC Help Polish (Version: 2014.0417.2225.38446)
CCC Help Portuguese (Version: 2011.0531.2215.38124)
CCC Help Portuguese (Version: 2014.0417.2225.38446)
CCC Help Russian (Version: 2011.0531.2215.38124)
CCC Help Russian (Version: 2014.0417.2225.38446)
CCC Help Spanish (Version: 2011.0531.2215.38124)
CCC Help Spanish (Version: 2014.0417.2225.38446)
CCC Help Swedish (Version: 2011.0531.2215.38124)
CCC Help Swedish (Version: 2014.0417.2225.38446)
CCC Help Thai (Version: 2011.0531.2215.38124)
CCC Help Thai (Version: 2014.0417.2225.38446)
CCC Help Turkish (Version: 2011.0531.2215.38124)
CCC Help Turkish (Version: 2014.0417.2225.38446)
ccc-utility64 (Version: 2011.0531.2216.38124)
ccc-utility64 (Version: 2014.0417.2226.38446)
D3DX10 (Version: 15.4.2368.0902)
Dell V715w
Digital Cable Advisor (Version: 1.0.0.0)
Driver Booster (Version: 1.4)
Driver Fusion (Version: 1.2.0)
Driver Fusion Premium (Version: 1.9)
DVD Flick 1.3.0.7 (Version: 1.3.0.7)
DVD Menu Pack for HP MediaSmart Video (Version: 4.2.4412)
Emsisoft Anti-Malware (Version: 8.1)
erLT (Version: 1.20.138.34)
ffdshow [rev 2527] [2008-12-19] (Version: 1.0)
Galerie de photos Windows Live (Version: 15.4.3502.0922)
Google Chrome (Version: 36.0.1985.125)
Google Update Helper (Version: 1.3.24.15)
Hewlett-Packard ACLM.NET v1.2.1.1 (Version: 1.00.0000)
HitmanPro 3.7 (Version: 3.7.9.221)
HP Auto (Version: 1.0.12494.3472)
HP Client Services (Version: 1.0.12656.3472)
HP Customer Experience Enhancements (Version: 6.0.1.7)
HP MediaSmart DVD (Version: 4.2.4725)
HP MediaSmart Music (Version: 4.2.4517)
HP MediaSmart Photo (Version: 4.2.4513)
HP MediaSmart SmartMenu (Version: 3.1.2.4)
HP MediaSmart Video (Version: 4.2.4522)
HP Remote Solution (Version: 1.1.14.0)
HP Setup (Version: 8.4.4400.3525)
HP Setup Manager (Version: 1.0.12844.3519)
HP Support Assistant (Version: 6.1.12.1)
HP Support Assistant (Version: 7.0.39.15)
HP Update (Version: 5.002.003.003)
HP Update (Version: 5.005.000.002)
HP Vision Hardware Diagnostics (Version: 2.1.6.0)
HTC Driver Installer (Version: 4.11.0.001)
HTC Sync Manager (Version: 3.1.13.0)
HydraVision (Version: 4.2.200.0)
ImgBurn (Version: 2.5.8.0)
InstallIQ Updater (Version: 1.4.3.0)
Intel® Management Engine Components (Version: 7.0.0.1144)
Internet Explorer (Enable DEP)
Internet TV for Windows Media Center (Version: 4.2.2.0)
IObit Apps Toolbar v8.1 (Version: 8.1)
IObit Malware Fighter (Version: 2.4)
IObit Uninstaller (Version: 3.2.10.2466)
IPTInstaller (Version: 4.0.9)
Java 7 Update 45 (Version: 7.0.450)
Java Auto Updater (Version: 2.1.9.8)
Java™ 6 Update 24 (Version: 6.0.240)
Java™ 7 Update 5 (64-bit) (Version: 7.0.50)
Junk Mail filter update (Version: 15.4.3502.0922)
K-Lite Codec Pack 10.1.5 Basic (Version: 10.1.5)
LWS Facebook (Version: 13.31.1038.0)
LWS Gallery (Version: 13.31.1038.0)
LWS Help_main (Version: 13.31.1044.0)
LWS Launcher (Version: 13.31.1038.0)
LWS Motion Detection (Version: 13.30.1395.0)
LWS Pictures And Video (Version: 13.31.1038.0)
LWS Twitter (Version: 13.30.1346.0)
LWS Video Mask Maker (Version: 13.30.1379.0)
LWS VideoEffects (Version: 13.30.1379.0)
LWS Webcam Software (Version: 13.31.1038.0)
LWS WLM Plugin (Version: 1.30.1201.0)
LWS YouTube Plugin (Version: 13.31.1038.0)
McAfee Security Scan Plus (Version: 3.0.285.6)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Default Manager (Version: 2.2.114.0)
Microsoft Fix it Center (Version: 1.0.0100)
Microsoft Mouse and Keyboard Center (Version: 2.1.177.0)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000)
Microsoft PowerPoint Viewer (Version: 14.0.6029.1000)
Microsoft Search Enhancement Pack (Version: 3.0.131.0)
Microsoft Security Client (Version: 4.5.0216.0)
Microsoft Security Essentials (Version: 4.5.216.0)
Microsoft Silverlight (Version: 5.1.30514.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.50727.42)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.59192)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (Version: 11.0.50727.1)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (Version: 11.0.50727.1)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727 (Version: 11.0.50727)
Movie Theme Pack for HP MediaSmart Video (Version: 4.2.4412)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP3 Parser (KB2721691) (Version: 4.30.2114.0)
MSXML 4.0 SP3 Parser (KB2758694) (Version: 4.30.2117.0)
MSXML 4.0 SP3 Parser (Version: 4.30.2100.0)
muvee Reveal Seagate Edition (Version: 7.0.41.11017)
Nero BurnExpress (Version: 12.5.00700)
Nero ControlCenter (Version: 11.0.16700)
Nero ControlCenter Help (CHM) (Version: 15.0.00015)
Nero Core Components (Version: 11.0.24900)
Nero Express (Version: 12.5.7000)
Nero Express Help (CHM) (Version: 12.0.13000)
Nero Prerequisite Installer 2.0 (Version: 12.0.01300)
Nero SharedVideoCodecs (Version: 1.0.15005)
Nero Update (Version: 11.0.13600.45.0)
NexDef Plug-in
Norton Online Backup (Version: 2.1.17869)
Norton PC Checkup (Version: 2.0.17.20)
Norton PC Checkup (Version: 3.0.2.122.0)
PDF Complete Special Edition (Version: 4.0.9)
PlayLater (Version: 1.2.26)
PlayOn (Version: 3.9.22)
PlayReady PC Runtime amd64 (Version: 1.3.0)
PlayReady PC Runtime x86 (Version: 1.3.0)
Plex Media Server (Version: 0.9.810)
PowerDirector (Version: 8.0.3129)
Prerequisite installer (Version: 12.0.0004)
PressReader (Version: 5.10.1102.0)
QuickTime 7 (Version: 7.75.80.95)
Ralink 802.11n Wireless LAN Card (Version: 5.0.25.0)
Recovery Manager (Version: 5.5.3219)
Rio Internet Update (Version: 2.90)
Seagate Dashboard 2.0 (Version: 2.0.3401.0)
Seagate Manager Installer (Version: 2.01.0600)
Search Protection (Version: 9.6.0.4)
Smart Defrag 3 (Version: 3.1)
Speccy (Version: 1.26)
Surfing Protection (Version: 1.0)
Tweaking.com - Windows Repair (All in One) (Version: 2.8.3)
VC80CRTRedist - 8.0.50727.6195 (Version: 1.2.0)
Visual Studio 2008 x64 Redistributables (Version: 10.0.0.2)
Windows 7 Upgrade Advisor (Version: 2.0.5000.0)
Windows Live (Version: 15.4.3502.0922)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3502.0922)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3502.0922)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Windows Media Center Add-in for Flash (Version: 4.1.2.0)
WinPcap 4.1.3 (Version: 4.1.0.2980)
WModem Driver Installer (Version: 2.0.6.9)
XBMC
YTD Video Downloader 4.8.1 (Version: 4.8.1)
Zinio Reader 4 (Version: 4.0.3184)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 27%
Total physical RAM: 8174.54 MB
Available physical RAM: 5887.27 MB
Total Pagefile: 20172.72 MB
Available Pagefile: 17657.05 MB
Total Virtual: 4095.88 MB
Available Virtual: 3972 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OS) (Fixed) (Total:1383.69 GB) (Free:1120.37 GB) NTFS
2 Drive d: (HP_RECOVERY) (Fixed) (Total:13.48 GB) (Free:13.39 GB) NTFS
3 Drive e: (Repair disc Windows 7 64-bit) (CDROM) (Total:0.16 GB) (Free:0 GB) UDF
 
========================= Users: ========================================
========================= Minidump Files ==================================
 
No minidump file found
 
 
**** End of log ****


#5 dc3

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Posted 31 July 2014 - 11:50 AM

Please run System File Checker (sfc).

 

The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.
 
Click on the Start orb and then type cmd in the Search programs and files box.
 
In the pane above the search box Programs will appear with cmd below it, right click on cmd and choose Run as administrator.
 
If you are prompted for an administrator password or for a confirmation, enter the password, or click Allow.
 
A page similar to the one below will open.
 
elevatedcommandpromptw7_zpseba8c499.png
 
Type in sfc /scannow and then press Enter to start the scan.  Please notice the space between sfc and the /scannow.
 
If the scan finds no integrity  problems in the first portion of the scan it should stop, to be sure that the scan has stopped wait five minutes, then type in exit and press Enter to stop the scan.
 
When the scan is finished please post the log of this scan.
 
To find sfc /scannow log, type cmd in the Search programs and files box. 
 
cmd will appear above the search box under Apps., right click on it and choose Run as administrator, this will open the Elevated Command Prompt.  This will look simlare to the image above.
 
Copy and paste the following in the Search programs and files box, then press Enter.  
 
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt
 
This will place a new icon on the desktop titled sfcdetails.  Click on this to open the log, copy it and paste it in your topic. 

Edited by dc3, 31 July 2014 - 11:53 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#6 fishnshaq

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Posted 31 July 2014 - 01:33 PM

Cant run scan with cmd....keep getting 0xc0000142 error...did a scan with a repair boot disk. cant open the results because of error 0xc0000142.....the scan said repairs pending restart but when i restart still have the same problem and re do scan and still says repair pending restart.. so...where to now please.....tried to send sfc details to thumb drive and that didnt work either...????



#7 dc3

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Posted 31 July 2014 - 02:13 PM

Let's try this...

 

Instructions for a Windows 7 Repair installation.
 
A Windows 7 Repair Installation will require a installation disc.
 
If you do not have a Windows 7 installation disc you can download a free legal ISO image of Windows 7 SP1 at  Windows 7 Forums.  You will need to download the same version of Windows 7 that you have installed,  This image is hosted by the Digital River store which is an official distribution partner of Microsoft.  This is a genuine untouched image which is safe to download. 
 
Attention:  If you do have a Windows installation disc, skip Part A and go to Part B, Step 1b.
 
Part A, Steps 1a - 6a
 
How to burn ISO image using Windows Burn Disk Image.
 
Notice:  This applies only to Windows 7 and Windows 8, earlier versions do not have this.
 
1.  Place a blank CD or DVD in the tray of your optical drive and close the tray.
 
2.  After you have downloaded the ISO image you want to burn right click on the Start orb, then choose Windows Explorer.
 
3.  When Explorer opens click on Downloads in the left pane.  Scroll down till you find the ISO file you want and double click on it.  Click on Burn Disk Image.
 
4.  In the image below you will see Dick] burner:, this should be set to the optical drive you want to use.  Click on Verify disc after burning if you want to Windows to verity the disc image after burn.  Click on burn.
 
burndiskimage1_zpsb502b181.png
 
5.  In the image below you can see that the green progress bar, when the image is finished burning the bar will be filled.
 
burndiskimage2_zps17a9d6ff.png
 
6.  After the image has completed being burned click on Close
 
Please note:  In order to boot from this DVD you may need to change the boot order in the BIOS so that the CD/DVD-ROM is the first device in the boot order, and the hdd is the second device.
 
 
Part B, Steps 1b - 10b
 
1b)  Place the installation disc in the tray of the CD/DVD drive, close the tray and restart the computer.
 
2b)  You will be prompted to press any key to start the installation, I find the space bar handy.
 
At this point the setup process will load files, this will take several minutes.
 
3b)  You will now need to choose the  Language, Time, currency format, and Keyboard or input method that you'd like to use.
 
After this is done click on Next.
 
w71_zps6dbda47e.png
 
4b)  Click on the Repair your computer link at the bottom-left of the Install Windows window.
 
This link will begin the Windows 7 System Recovery Options.
 
w72_zps2a656a0c.png
 
5b)  System Recovery Options will now search your hard drive(s) for any Windows 7 installations.  This will take several minutes.
 
No participation is required on your part at this time, wait till it has finished and the next window opens.
 
w73_zpsd5483f05.png
 
6b)  Choose the Windows 7 installation that you'd like to perform the Startup Repair on, then click on Next
 
w74_zps490f9a17.png
 
7b)  Click on the Startup Repair link from list of recovery tools in System Recovery Options.
 
w75_zps9941e858.png
 
For a future reference, there are several other diagnostic and recovery tools available in the Windows 7 System Recovery Options including System Restore, System Image Recovery, Windows Memory Diagnostic, and Command Prompt.
 
8b)  The Startup Repair tool will now search for problems in the system files.
 
If Startup Repair finds a problem with any system files the tool may suggest a solution which you will need to confirm, or may solve the problem automatically.
 
w76_zps3dd75d83.png
 
9b)  Startup Repair will now attempt to repair whatever problems it found with system files.  
 
Note:  If Startup Repair did not find any problems with system files you won't see this step.
 
w77_zpsd8be95eb.png
 
Important: Your computer may or may not restart several times during this repair process.  This is normal, you should allow it to continue until you see the Restart your computer to complete the repairs window. 
 
10b)  Click on Finish, this will restart your computer.
 
w78_zpsd49257fb.png
 
It is possible that the Startup Repair will not be able to fix the problem.  If the Startup Repair tool determines this, it may automatically run the the repair after your computer restarts.  If it does not automatically run the repair but you are still having problems with Windows 7 repeat these steps to run Startup Repair again manually.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#8 fishnshaq

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Posted 31 July 2014 - 02:45 PM

that is the repair boot disc i have been using to do my scannow on. i have tried the start up repair several times and no luck:(((  am i sc-ewed? is there any other hope left? 



#9 dc3

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Posted 31 July 2014 - 04:26 PM

The disc that will be created is not a repair disc, it is an installation disc.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#10 fishnshaq

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Posted 31 July 2014 - 06:29 PM

oh ok will a regular cd be big enough? or dvd? 

thanks so much for your help



#11 dc3

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Posted 01 August 2014 - 09:37 AM

You will need to use a DVD.  The file size is over 3GB, the capacity of a CD is only 700MB.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#12 fishnshaq

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Posted 02 August 2014 - 03:32 PM

ok got it downloaded but i was unable to change the bios to get it to start. did a couple of scans on the repair cd i have with out clicking on  the restore and it helped on the 0xc0000142 error. now i still have I E stopping still. 



#13 dc3

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Posted 03 August 2014 - 09:12 AM

Please do the following.

 

Windows Repair (All in one)
 
Please download and install Windows Repair (All in one)
 
To open the program click on the Start orb.
 
Click on All Programs.
 
Click on Windows Repair (All in one), this may be listed as Tweaking.com.
 
If you are running Windows Vista, 7, or 8 right click on Windows Repair (All in one)  and then click on Run as administrator.
 
Notice:  You will need to disable your antivirus in order to run this program, for this reason you should run this while off line.
 
Go to Step 2 and click on the Do it button to allow CheckDisk to run. 
 
windowsrepairstep2-1_zps08aed02b.png
 
Go to Step 3 and click on the Do it button to run System File Check.
 
windowsrepairstep3-1_zps935b7603.png
 
Go to Step 4 and click on the Create button under System Restore.
 
windowsrepairstept4-1_zpseb336401.png
 
Go to Start Repairs and click on the Start button.
 
Important: Do not make any changes to the check marks.
 
For those running Windows 8 please note that  Reset Registry Permissions is not checked by design.
 
When the page below opens click on the Start button.
 
windowsrepairstartrepairs-1_zpsa179850d.
 
Please copy and paste the Windows Repair Log in your next post.  This log (_windows_repair_log.txt) is located in the following folder:
 
*  64-bit systems file path - C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\Logs
 
*  32-bit systems file path - C:\Program Files\Tweaking.com\Windows Repair (All in One)\Logs
 
Copy the file path for your version of Windows (32-bit or 64-bit), click on the Start orb and paste it in the Search all programs and files box.
 
Click on Logs.
 
Click on _Windows_Repair_Logs.
 
Copy and paste this log in your next post. 

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#14 fishnshaq

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Posted 04 August 2014 - 09:08 AM

C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\Logs

System Variables
--------------------------------------------------------------------------------
OS: Windows 7 Home Premium
OS Architecture: 64-bit
OS Version: 6.1.7601
OS Service Pack: Service Pack 1
Computer Name: SUSIE-HP
Windows Drive: C:\
Windows Path: C:\Windows
Program Files: C:\Program Files
Program Files (x86): C:\Program Files (x86)
Current Profile: C:\Users\susie
Current Profile SID: S-1-5-21-693842139-2527297271-447589589-1001
Current Profile Classes: S-1-5-21-693842139-2527297271-447589589-1001_Classes
Profiles Location: C:\Users
Profiles Location 2: C:\Windows\ServiceProfiles
Local Settings AppData: C:\Users\susie\AppData\Local
--------------------------------------------------------------------------------
 
System Information
--------------------------------------------------------------------------------
System Up Time: 0 Days 00:19:44
 
Process Count: 68
Commit Total: 2.24 GB
Commit Limit: 19.70 GB
Commit Peak: 2.32 GB
Handle Count: 20448
Kernel Total: 828.24 MB
Kernel Paged: 639.96 MB
Kernel Non Paged: 188.28 MB
System Cache: 5.86 GB
Thread Count: 922
--------------------------------------------------------------------------------
 
Memory Before Cleaning with CleanMem
--------------------------------------------------------------------------------
Memory Total: 7.98 GB
Memory Used: 2.20 GB(27.4996%)
Memory Avail.: 5.79 GB
--------------------------------------------------------------------------------
 
Cleaning Memory Before Starting Repairs...
 
Memory After Cleaning with CleanMem
--------------------------------------------------------------------------------
Memory Total: 7.98 GB
Memory Used: 1.85 GB(23.2129%)
Memory Avail.: 6.13 GB
--------------------------------------------------------------------------------
 
Starting Repairs...
   Started at (8/4/2014 9:34:09 AM)
 
01 - Reset Registry Permissions 01/03
   HKEY_CURRENT_USER & Sub Keys
   Start (8/4/2014 9:34:21 AM)
   Running Repair Under Current User Account
   Done (8/4/2014 9:34:31 AM)
 
01 - Reset Registry Permissions 02/03
   HKEY_LOCAL_MACHINE & Sub Keys
   Start (8/4/2014 9:34:31 AM)
   Running Repair Under System Account
   Done (8/4/2014 9:37:22 AM)
 
01 - Reset Registry Permissions 03/03
   HKEY_CLASSES_ROOT & Sub Keys
   Start (8/4/2014 9:37:22 AM)
   Running Repair Under System Account
   Done (8/4/2014 9:38:06 AM)
 
03 - Reset Service Permissions
   Start (8/4/2014 9:38:06 AM)
   Running Repair Under System Account
   Done (8/4/2014 9:38:19 AM)
 
04 - Register System Files
   Start (8/4/2014 9:38:19 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (8/4/2014 9:38:50 AM)
 
05 - Repair WMI
   Start (8/4/2014 9:38:50 AM)
 
   Starting Security Center So We Can Export The Security Info.
 
   Exporting Antivirus Info...
   Microsoft Security Essentials Exported.
   Emsisoft Anti-Malware Exported.
 
   Exporting AntiSpyware Info...
   Windows Defender Exported.
   Emsisoft Anti-Malware Exported.
   Microsoft Security Essentials Exported.
 
   Exporting 3rd Party Firewall Info...
   No Firewall Products Reported.
 
   Running Repair Under Current User Account
   Done (8/4/2014 9:41:53 AM)
 
06 - Repair Windows Firewall
   Start (8/4/2014 9:41:53 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (8/4/2014 9:42:34 AM)
 
07 - Repair Internet Explorer
   Start (8/4/2014 9:42:34 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (8/4/2014 9:43:11 AM)
 
08 - Repair MDAC/MS Jet
   Start (8/4/2014 9:43:11 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (8/4/2014 9:43:23 AM)
 
09 - Repair Hosts File
   Start (8/4/2014 9:43:23 AM)
   Running Repair Under System Account
   Done (8/4/2014 9:43:26 AM)
 
10 - Remove Policies Set By Infections
   Start (8/4/2014 9:43:26 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (8/4/2014 9:43:33 AM)
 
11 - Repair Start Menu Icons Removed By Infections
   Start (8/4/2014 9:43:33 AM)
   Running Repair Under System Account
   Done (8/4/2014 9:43:36 AM)
 
12 - Repair Icons
   Start (8/4/2014 9:43:36 AM)
   Running Repair Under Current User Account
   Done (8/4/2014 9:43:39 AM)
 
13 - Repair Winsock & DNS Cache
   Start (8/4/2014 9:43:39 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (8/4/2014 9:44:03 AM)
 
15 - Repair Proxy Settings
   Start (8/4/2014 9:44:03 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (8/4/2014 9:44:09 AM)
 
17 - Repair Windows Updates
   Start (8/4/2014 9:44:09 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (8/4/2014 9:44:28 AM)
 
18 - Repair CD/DVD Missing/Not Working
   Start (8/4/2014 9:44:28 AM)
   iTunes not found, not applying UpperFilters iTunes Reg Key
   Done (8/4/2014 9:44:28 AM)
 
19 - Repair Volume Shadow Copy Service
   Start (8/4/2014 9:44:28 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (8/4/2014 9:44:58 AM)
 
21 - Repair MSI (Windows Installer)
   Start (8/4/2014 9:44:58 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (8/4/2014 9:45:09 AM)
 
23.01 - Repair bat Association
   Start (8/4/2014 9:45:09 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (8/4/2014 9:45:15 AM)
 
23.02 - Repair cmd Association
   Start (8/4/2014 9:45:15 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (8/4/2014 9:45:27 AM)
 
23.03 - Repair com Association
   Start (8/4/2014 9:45:27 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (8/4/2014 9:45:33 AM)
 
23.04 - Repair Directory Association
   Start (8/4/2014 9:45:33 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (8/4/2014 9:45:39 AM)
 
23.05 - Repair Drive Association
   Start (8/4/2014 9:45:39 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (8/4/2014 9:45:45 AM)
 
23.06 - Repair exe Association
   Start (8/4/2014 9:45:45 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (8/4/2014 9:45:51 AM)
 
23.07 - Repair Folder Association
   Start (8/4/2014 9:45:51 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (8/4/2014 9:45:58 AM)
 
23.08 - Repair inf Association
   Start (8/4/2014 9:45:58 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (8/4/2014 9:46:04 AM)
 
23.09 - Repair lnk (Shortcuts) Association
   Start (8/4/2014 9:46:04 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (8/4/2014 9:46:16 AM)
 
23.10 - Repair msc Association
   Start (8/4/2014 9:46:16 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (8/4/2014 9:46:22 AM)
 
23.11 - Repair reg Association
   Start (8/4/2014 9:46:22 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (8/4/2014 9:46:28 AM)
 
23.12 - Repair scr Association
   Start (8/4/2014 9:46:28 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (8/4/2014 9:46:34 AM)
 
24 - Repair Windows Safe Mode
   Start (8/4/2014 9:46:34 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (8/4/2014 9:46:40 AM)
 
25 - Repair Print Spooler
   Start (8/4/2014 9:46:40 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (8/4/2014 9:47:01 AM)
 
26 - Restore Important Windows Services
   Start (8/4/2014 9:47:01 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (8/4/2014 9:47:09 AM)
 
27 - Set Windows Services To Default Startup
   Start (8/4/2014 9:47:09 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (8/4/2014 9:47:17 AM)
 
   Skipping Repair.
   Repair is for Windows v6.2 (Windows 8 & Newer) or higher.
   Current version: 6.1
 
   Skipping Repair.
   Repair is for Windows v6.2 (Windows 8 & Newer) or higher.
   Current version: 6.1
 
   Skipping Repair.
   Repair is for Windows v6.2 (Windows 8 & Newer) or higher.
   Current version: 6.1
 
31 - Repair Windows 'New' Submenu
   Start (8/4/2014 9:47:17 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (8/4/2014 9:47:24 AM)
 
Cleaning up empty logs...
 
All Selected Repairs Done.
   Done at (8/4/2014 9:47:24 AM)
   Total Repair Time: 00:13:17
 
 
...YOU MUST RESTART YOUR SYSTEM...
   Running Repair Under Current User Account


#15 fishnshaq

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Posted 04 August 2014 - 09:09 AM

is that what you need?






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