I have not had much luck with the network diagnostics in Windows 7 myself, a few points for you, however: what do you have for a NIC driver in the Device Manager, Network Adapters? What does your connection status look like in Control Panel, Network and Sharing Center? Try to run "IPCONFIG /ALL from a command prompt, if you are getting a 169.254.x.x address (Automatic IP Addressing), then you will not connect. Suggest resetting TCP/IP from an elevated command prompt, since you cannot connect to the Internet, I have provided the process for you:
For Windows 7 and Windows Vista
- To open a command prompt, click Start and then type cmd in the Search programs and files box.
- Under Programs, right-click the CMD.exe icon, and then click Run as administrator.
- When the User Account Control box appears, click Yes.
- At the command prompt, enter the following command, and then press Enter:
Note If you don't want to specify a directory path for the log file, run the following command instead:
netsh int ip reset c:\resetlog.txt
netsh int ip reset resetlog.txt
Also, try turning off the Windows Firewall as a troubleshooting step. Hope this helps.
Edited by Will5200, 30 July 2014 - 03:34 PM.