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W7 Pro won't boot on it's own but will through Hiren's disc


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#1 joelrwood74

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Posted 30 July 2014 - 10:35 AM

Have a Windows 7 Professional 64-bit Dell Vostro laptop - user claims he opened an email then his computer crashed. If you try to boot machine it gets to the dell screen with F2 and F12 options but when it goes to boot to Windows screen it restarts. I can boot to a Hiren's disc and select "boot from hard drive" and it will boot into Windows 7 that way. I need to fix this but don't know what to do. THanks in advance.



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#2 dicke

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Posted 30 July 2014 - 02:25 PM

Have you tried a startup repair booting from the installation disk?

Keep us posted


Stay well and surf safe [stay protected]

Dick E


#3 joelrwood74

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Posted 30 July 2014 - 03:02 PM

I did. That didn't work. But I did find a fix. I got to the command prompt through startup repair and entered these commands:

 

bootsect.exe /nt60 all

bootrec.exe/fixmbr

bootrec.exe/fixboot

 

And that seemed to fix what was wrong. I have rebooted into Windows successfully a few times already just to be sure it's still working. I believe there was some malware that messed up some boot records or files but it's working now.



#4 hamluis

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Posted 30 July 2014 - 04:15 PM

:thumbup2: , nice job :).

 

Louis



#5 dicke

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Posted 30 July 2014 - 06:03 PM

Excellent. If you think you have a malware / infection problem I'd recommend a visit to the I think I'm infected forum.

Read the rules / instructions, follow them and one of the trained volunteers will help you through the process of making sure you have a clean machine

Keep us posted


Stay well and surf safe [stay protected]

Dick E





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