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System boots only in safe mode


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#1 sendipin

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Posted 30 July 2014 - 04:48 AM

Hi all,

 

Firstly, i am new to this site.

 

I am having the following problem:

 

My system boots only in safe mode and not in normal mode. A blank screen appears, when i try to boot in normal mode.

I went to authorized service center and found that there's a problem with my hard disk.

 

I got a new one. System worked good for around 10 days and the problem reappeared again.

 

I donno what to do. Kindly suggest me a way to get rid of this problem.

 

My system configurations:

 

Lenovo Idea Pad Y560

i7 processor, 8 GB Ram, 500 GB Hard disk, 1 GB ATI Graphic card.

 

I can provide any further details.



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#2 Allan

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Posted 30 July 2014 - 06:42 AM

1) What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)? Problems such as you are describing rarely occur spontaneously.

 

2) Open msconfig and on the General tab choose "selective startup" (uncheck all three items) and reboot. Does the problem still occur? If not, start adding items back to msconfig one or two at a time, rebooting after each change, until the problem reappears and you'll have identified the offending process. This is clearly a time consuming procedure, but it is the best way to determine if some process loading with the system is the cause of your problem.

 

After you've isolated the cause, do not use msconfig to permanently disable the process. Instead, if it is a service go to START - RUN and type: services.msc (then press enter) and disable the service OR, if it a program, you can download & run a simple app such as Mike Lin's Startup Control Panel (http://www.majorgeeks.com/files/details/startup_cpl.html) to enable, disable, or otherwise manage startup programs.


Edited by Allan, 30 July 2014 - 06:43 AM.


#3 sendipin

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Posted 30 July 2014 - 06:49 AM

Thanks a lot Allan..

 

There was no change in sw or hw or anything. Initially, I was able to boot by safe mode, eventually i found i could not boot through safemode either. I just used to get a blank screen..thats it.

And thats the time i contacted a service center and got my HD replaced.

 

and yeah I will do that msconfig thing and reply u asap.

 

Once again thanks a lot for assistance :)



#4 Allan

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Posted 30 July 2014 - 10:25 AM

So this is essentially a repeat of the problem you had before? Truthfully, it doesn't sound like anything related to a hard drive problem, but okay. Let's see what happens with a selective startup.



#5 sendipin

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Posted 30 July 2014 - 10:51 AM

Hi Allan,

 

I did the thing u asked me to.

 

My third option i.e "Use Original Boot Configuration" is selected by default.

 

I tried with all other combinations and even after disbaling the other two check boxes, its still not booting.

 

I disabled the Graphic Driver and found that system is booting normally now.

 

So, what do you say..

 

What might be the problem?

 

I think there may be a problem with graphic card. My graphic card is inbuilt in mother board.

 

So, do i need to change mother board now !!

 

Plz Help..:(



#6 Allan

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Posted 30 July 2014 - 11:50 AM

First thing you want to do is check for an updated driver for your display adapter (get it from the website of the chip manufacturer or your computer manufacturer). Also, check to see if there is an updated bios flash.

 

And I'm sorry to tell you that while it's nice to have a brand new hard drive, I don't think you needed it.



#7 dolphin365

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Posted 30 July 2014 - 12:00 PM

Hai,

 

I faced a same problem with my sisters laptop, i first thought of diagnosing the issues on my own, but i'm pretty much stuck with it.

 

i had a mild doubt in graphic card's graphic accelerator. Then i went to dell service station and made my laptop ready.

 

And i asked them what makes the system to boot only in safe mode then they told me that my lap faced an issue with the graphic accelerating functions on the system.......... Thank god i had a warranty claim so they replaced the whole unit of graphic functionality and they loaded and given to me a new one...

 

:guitar: SO BETTER CHECK OUT YOUR GRAPHIC ISSUES FIRST... :guitar:    



#8 sendipin

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Posted 30 July 2014 - 12:09 PM

Hi dolphin, 

 

Thanks for the reply.

 

What do you mean by "whole unit of graphic functionality"? 

Did they replace motherboard?

 

Could you plz guide me as to how to check for that graphic issues?

 

Thanks



#9 sendipin

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Posted 30 July 2014 - 12:32 PM

Hi Allan,

 

I installed the new updated Graphic driver, but still facing the same problem.

I even updated my bios..but no use..

 

What so you suggest me now?

 

Thanking you.



#10 dolphin365

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Posted 30 July 2014 - 12:35 PM

Yeah thats ok...... :lmao:

 

I said they replaced the whole motherboard as, it is under warranty claim period....

 

SYMPTOMS:

 

1.Picture clarity will not be good, il give a fainted look.

 

2.Fonts will not be properly aligned... :guitar:



#11 Allan

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Posted 30 July 2014 - 01:32 PM

Yeah thats ok...... :lmao:

 

I said they replaced the whole motherboard as, it is under warranty claim period....

 

SYMPTOMS:

 

1.Picture clarity will not be good, il give a fainted look.

 

2.Fonts will not be properly aligned... :guitar:

I don't understand what you're trying to say



#12 sendipin

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Posted 30 July 2014 - 01:40 PM

any suggestions allan?



#13 Allan

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Posted 30 July 2014 - 03:01 PM

Well, than you may indeed have a problem with the video chip. You can try a different motherboard.


Edited by Allan, 30 July 2014 - 03:04 PM.


#14 sendipin

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Posted 31 July 2014 - 06:19 AM

I think its better to get a new laptop..instead of replacing a mother board !!






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