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Adapter refuses to connect to wireless network


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#1 MrNinjaSquirrel

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Posted 29 July 2014 - 08:09 PM

Hi,
 
I'm going crazy trying to fix this and all my googling has gotten me nowhere, so I'm asking here in the hopes someone can give me some help or tell me if it's hopeless so I'll stop trying. Basically, as of a month or so ago the internal wireless network adapter in my laptop is now refusing to connect to my network if I'm more than 10ft away (or there abouts). Nothing has changed with the computer or the network, nor anything moved in the house; it simply stopped working one day and I can't figure out what caused it.
 
I've tried everything I've found suggested to fix it (removing the network, uninstalling/updating the driver, rebooting, resetting my router and its settings, etc) and none of it has helped. It's not even that it can no longer see the network at all, it just won't connect to it (giving me a generic "there was a problem connecting to this network" message). The weirdest thing is that if I open device manager while I try to connect I can see the adapter resetting itself at the point it should be connecting. I have no idea what could be causing this or if it's the problem, but it doesn't seem to happen when I sit close to the router and connect so I feel it has something to do with my issues.
 
Hopefully someone can make sense of this because I'm completely lost.
 
Info:
Windows 8
Qualcomm Atheros AR5BWB222 Wireless Network Adapter
 
MiniToolBox log:

Spoiler

 
Hopefully this is how I'm supposed to do it; I'm new so apologies if I'm doing it wrong.


Edited by MrNinjaSquirrel, 29 July 2014 - 08:10 PM.


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#2 jhayz

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Posted 29 July 2014 - 08:54 PM

Hi, please post the laptop model next time. Since the problem occurs as you mentioned from 10 feet away and above only (?), does it happen on both the internal wifi card, on USB adapter or both? I presume that you have used a USB adapter due to this dilemna but of same results? Posting the router model would also help next time.


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#3 JohnC_21

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Posted 29 July 2014 - 08:54 PM

The Atheros AR5BWB222 seems to have issues with 8.1. As you can see it a 50/50 chance the chipset will work with 8.1. There have been a lot of issues with driver compatibility and 8.1

 

I did notice that you have 2 wireless adapters shown, the Atheros and a Realtek. Is there any reason for that? What is the driver version of the Atheros AR5BWB222?



#4 MrNinjaSquirrel

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Posted 29 July 2014 - 09:17 PM

Hi, please post the laptop model next time. Since the problem occurs as you mentioned from 10 feet away and above only (?), does it happen on both the internal wifi card, on USB adapter or both? I presume that you have used a USB adapter due to this dilemna but of same results? Posting the router model would also help next time.

The Atheros AR5BWB222 seems to have issues with 8.1. As you can see it a 50/50 chance the chipset will work with 8.1. There have been a lot of issues with driver compatibility and 8.1

 

I did notice that you have 2 wireless adapters shown, the Atheros and a Realtek. Is there any reason for that? What is the driver version of the Atheros AR5BWB222?

My laptop is the Acer Aspire V5-552G-8632. The second adapter is a TP Link TL-WN725N USB adapter, which I do not have the issue with (but speeds and connection reliability is far below what my internal card offered, hence why I wish to get it working again). The weird thing is I'd been using it fine with 8.1 up until the last month or so, so I don't really know why it would suddenly start to have issues now. Right now the Atheros card is running driver 10.0.0.263, though I had previously downloaded a newer one direct from Acer's site and it didn't fix the issue.



#5 JohnC_21

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Posted 29 July 2014 - 09:37 PM

I would follow jhayz's advice on this. He is an experienced BC Advisor. I was going to suggest using a different channel on the router or maybe reset the TCP/IP stack but because your USB adapter can pick up the router and connect those solutions would not work.

#6 jhayz

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Posted 30 July 2014 - 03:24 AM

It would be better if you isolate the problem first by removing the USB adapter and using the internal wifi card and follow John's suggestion on changing the router's channel from auto to a specific number. The driver 10.0.0.263 is already the latest version according to the Acer Support site. You may need to clear your network profiles then manually connect again on your home wifi network. There are also some errors found on Minitoolbox though not sure if its related to your issues.

 

Error: (07/29/2014 01:22:17 PM) (Source: BTHUSB) (User: )
Description: The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.

Error: (07/28/2014 11:39:16 PM) (Source: Tcpip) (User: )
Description: The system detected an address conflict for IP address 192.168.1.7 with the system
having network hardware address F8
-A9-D0-93-1D-8C. Network operations on this system may
be disrupted
as a result.

Error: (07/28/2014 04:09:40 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has failed to start.

Module Path: C:\WINDOWS\system32\Rtlihvs.dll
Error Code: 126

 


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#7 MrNinjaSquirrel

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Posted 30 July 2014 - 10:00 AM

It would be better if you isolate the problem first by removing the USB adapter and using the internal wifi card and follow John's suggestion on changing the router's channel from auto to a specific number. The driver 10.0.0.263 is already the latest version according to the Acer Support site. You may need to clear your network profiles then manually connect again on your home wifi network. There are also some errors found on Minitoolbox though not sure if its related to your issues.
 

Error: (07/29/2014 01:22:17 PM) (Source: BTHUSB) (User: )
Description: The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.

Error: (07/28/2014 11:39:16 PM) (Source: Tcpip) (User: )
Description: The system detected an address conflict for IP address 192.168.1.7 with the system
having network hardware address F8-A9-D0-93-1D-8C. Network operations on this system may
be disrupted as a result.

Error: (07/28/2014 04:09:40 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has failed to start.

Module Path: C:\WINDOWS\system32\Rtlihvs.dll
Error Code: 126

 

I forgot to mention in my first post that I had tried changing the router channel number already. Here's my MTB without the USB adapter plugged in:

Spoiler


#8 jhayz

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Posted 30 July 2014 - 09:46 PM

Right now the Atheros card is running driver 10.0.0.263, though I had previously downloaded a newer one direct from Acer's site and it didn't fix the issue.

 

Just want to confirm if the correct driver from Acer site is currently installed. Looking on to the Installed programs for Qualcomm Atheros does not show any WLAN adapter driver version.
 

 

Qualcomm Atheros Bluetooth Suite (64) (HKLM\...\{A84A4FB1-D703-48DB-89E0-68B6499D2801}) (Version: 8.0.1.305 - Qualcomm Atheros Communications)
Qualcomm Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (HKLM-x32\...\{3108C217-BE83-42E4-AE9E-A56A2A92E549}) (Version: 2.1.0.15 - Qualcomm Atheros Communications Inc.)
Qualcomm Atheros WLAN and Bluetooth Client Installation Program (HKLM-x32\...\{28006915-2739-4EBE-B5E8-49B25D32EB33}) (Version: 12.07 - Qualcomm Atheros)

 


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#9 MrNinjaSquirrel

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Posted 30 July 2014 - 09:59 PM

 

Right now the Atheros card is running driver 10.0.0.263, though I had previously downloaded a newer one direct from Acer's site and it didn't fix the issue.

 

Just want to confirm if the correct driver from Acer site is currently installed. Looking on to the Installed programs for Qualcomm Atheros does not show any WLAN adapter driver version.
 

 

Qualcomm Atheros Bluetooth Suite (64) (HKLM\...\{A84A4FB1-D703-48DB-89E0-68B6499D2801}) (Version: 8.0.1.305 - Qualcomm Atheros Communications)
Qualcomm Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (HKLM-x32\...\{3108C217-BE83-42E4-AE9E-A56A2A92E549}) (Version: 2.1.0.15 - Qualcomm Atheros Communications Inc.)
Qualcomm Atheros WLAN and Bluetooth Client Installation Program (HKLM-x32\...\{28006915-2739-4EBE-B5E8-49B25D32EB33}) (Version: 12.07 - Qualcomm Atheros)

 

 

The reason for that is likely because I wound up uninstalling the device again as a last ditch effort to get it working, so the previous driver from Acer is no longer installed, instead using whichever one Windows auto installed for me upon reboot. I have already tried uninstalling the device and then reinstalling it with Acer's driver though, and that did't fix the issue, so I don't believe doing it a second (possible third at this point) time will have a different effect.



#10 jhayz

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Posted 30 July 2014 - 10:40 PM

Please revert back to the correct driver this time. Remove the currently installed WLAN driver from Add or Remove or device manager. Do not Reboot... then look for your downloaded Acer WLAN driver for Windows 8.1 from your hard drive then run the setup. Af ter successfully installing, reboot the computer and manually connect from your wireless network by going to system tray icon. See also correcting your WLAN error startup failure from here. Let us know of the results next time and post a new MinitoolBox report.


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#11 MrNinjaSquirrel

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Posted 31 July 2014 - 12:14 AM

Followed your instructions exactly; no good.

 

Here's the new MTB log:

Spoiler

 

I tried all the steps to fix the WLAN issue too, but none of them seemed to have done anything. It seems to be running fine too, and lets me connect with the USB adapter, so I'm not sure why MTB is saying it isn't starting.



#12 cat1092

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Posted 31 July 2014 - 01:24 AM

Have you tried the solution posted here? 

 

http://www.microsoft.com/en-us/windows/compatibility/CompatCenter/ProductDetailsViewer?Name=Qualcomm%20Atheros%20AR5BWB222%20Wireless%20Network%20Adapter&vendor=Qualcomm%20Atheros&Type=Hardware&tempOsid=Windows+8.1%5B

 

Which in the end leads to here. 

 

http://www.atheros.cz/atheros-wireless-download.php?chipset=81&system=6%20%20http://

 

The driver says Windows 7, but many here is saying it's working for Windows 8. As far back as 2012. 

 

http://answers.microsoft.com/en-us/windows/forum/windows_8-networking/qualcomm-atheros-ar5bwb222-wireless-network/d883d8cc-2854-4568-a551-983b51259a8e?auth=1

 

It's worth a shot, being nothing else has. I've grabbed Atheros drivers from the same site with no troubles in the past. The drivers (both 32 & 64 bit is in the pack) are dated 02/2014. 

 

Good Luck.  :)

 

Cat


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#13 jhayz

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Posted 31 July 2014 - 07:04 AM

I have a feeling also that a different driver aside from the OEM support site would help to further troubleshoot the problem. The Windows generic driver is also another option. Were you able to install the correct driver from Acer support site? Seems its not reflected on the report though. I'm not sure of Hamachi VPN is needed in network connection priority to confirm if the problem is consistent since previously you were able to connect successfully by USB adapter then as of the last Mintoolbox report shows you're currently by Logmein Hamachi. What I would do first is to remove Virtual Networks and then use the local wireless adapter (with the Acer driver installed) to connect and see if any changes or improvements from there. If nothing happens, proceed with the alternative drivers as explained by my colleague cat1092. :thumbup2:


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#14 MrNinjaSquirrel

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Posted 31 July 2014 - 10:17 AM

Tried both options to no avail.

 

Here's the new MTB:

Spoiler


#15 cat1092

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Posted 31 July 2014 - 11:16 AM

 

 

Malwarebytes Anti-Malware version 1.75.0.1300 (HKLM-x32\...\Malwarebytes' Anti-Malware_is1) (Version: 1.75.0.1300 - Malwarebytes Corporation)

 

This needs up be updated to current version & Threat scan ran. You'll be prompted to do this after upgrade, a large "Fix Now" notification will be displayed. We need to rule out infections as the cause, DNS infections aren't uncommon. 

 

We seem to be getting nowhere with drivers, of which the same one I linked above repaired a related wireless chipset in another Topic within minutes of posting it for you. 

 

http://www.bleepingcomputer.com/forums/t/542826/wireless-network-adapter-keeps-shutting-off/

 

Windows Defender is a capable security solution if careful browsing habits are used, however it's best to at a minimum, to supplement WD with Full malware scans with anti-malware software such as MBAM weekly. On my Windows installs, I have the Premium version, so am actively protected & scheduled scans are enabled. 

 

It may be that you'll need another choice of security, there are Free options, such as Avast, that has better detection rates. You have a lot of software installed & I suggest a better anti-virus software over WD. However, that's your choice. 

 

So for now, that's my suggestion, update MBAM to the latest & run a Threat scan. A Free trial to the Premium version will be offered, it would be good to accept this to cleanup your computer, at the end of the trial, it will revert back to Free version. 

 

There are other tools that checks for infections, however I'm not a qualified Malware specialist, but if MBAM finds anything, cleans it (reboot will normally be required) & the issue is still ongoing, further diagnosis may be needed by a member of the Malware Response Team. 

 

I also suggest that if you haven't already done so, to create your Recovery Media, which will consist of 3 to 5 DVD's or a Recovery Drive, which normally requires a 16GB Flash drive. This copies your Recovery partition over to the Flash drive to quickly restore your OS. These may be needed, if not now, in the future. Better to have these than not. 

 

Cat


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