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Windows 7 Black Screen - no safe mode available


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#1 ahoffman565

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Posted 29 July 2014 - 02:24 PM

Greetings,

 

I have a Dell Latitude running Windows 7 x64 Enterprise that is suffering from the Black Screen of Death.  I cannot boot into SAFE MODE (or any other mode) whatsoever.  I have the drive hooked up via a SATA to USB converter and have noticed the following 3 files at the root of the C: drive:

 

bootsqm.dat

KBSERVICE.SHUTDOWN

ntuser.dat

 

I have run Combofix and Malwarebytes on the machine that the bad drive is attached to, but neither program found anything.  The KBSERVICE.SHUTDOWN file has a modified date very similar to the time that the computer first had the problem.

 

Any advice would be greatly appreciated!

 

Thanks,

Andrew



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#2 ahoffman565

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Posted 30 July 2014 - 08:31 AM

DISREGARD.  User has opted to salvage data and reload Windows.



#3 xXToffeeXx

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Posted 31 July 2014 - 05:27 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened. 


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