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Windows Explorer no icons, no drives, intermittent.


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22 replies to this topic

#1 Fishgun

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Posted 29 July 2014 - 08:04 AM

Thanks in advance for any help you can provide.

 

Windows Explorer appears fine when I first boot the computer.  It displays Favorites, Libraries, Computer, etc.  However, while I can navigate fine there are no icons or thumbnails visible.

 

If I exit Explorer and return only Favorites, Libraries and Homegroup are listed,  Each has a constant magnifying glass circling in its icon.  This is how it will stay until I restart the computer.

 

Also, some of the icons on the desktop intermittently fail to appear.

 

I have ran Avast normally (full scan) and a boot time scan.  I've ran Malware Bytes and Spybot.  All were clean.  I've also gone back to a restore point well before the problem started.

 

Here is what I see.

 

ScreenShot294.jpg



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#2 dicke

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Posted 29 July 2014 - 08:52 AM

Welcome,

We'll assume that you have addressed the possibility of an infection as the cause. Now it's time to check the hardware to see if that's the cause.

Your HDD manufacturer may have a utility on their site to check the drive for problems. Memtest86 is available as a download on this site to check the RAM. Let that test run overnight to be sure.

Keep us posted


Stay well and surf safe [stay protected]

Dick E


#3 Fishgun

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Posted 29 July 2014 - 09:09 AM

Paraclete

 

I have not found the manufacturer's utility but I did forget to mention that I have ran chkdsk which found no errors.

 

I will test the ram tonight as well.

 

Thank you



#4 Fishgun

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Posted 29 July 2014 - 09:46 AM

Found Hitachi's HDD utility but it does not detect my drive.  I will keep looking for another utility.  In the meantime I will run chkdsk again and will look for another utility.



#5 hamluis

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Posted 29 July 2014 - 10:17 AM

You can try running the long test, using the SeaTools for DOS diagnostic.  It is supposed to detect hard drives, regardless of manufacturer.  Be sure to read the Guide before doing anything.

 

Guide, SeaTools For DOS - http://www.seagate.com/support/seatools/SeaToolsDOSguide.pdf

 

SeaTools for DOS Download - http://www.seagate.com/support/internal-hard-drives/consumer-electronics/ld25-series/seatools-dos-master/

 

Louis



#6 dicke

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Posted 29 July 2014 - 02:54 PM

Thanks Louis,

I knew there was wisdom in those gray hairs :)


Edited by dicke, 29 July 2014 - 02:55 PM.

Stay well and surf safe [stay protected]

Dick E


#7 Fishgun

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Posted 30 July 2014 - 09:54 AM

I have fully tested the hard drive.  Everything checked OK.

 

I have also found that when Windows Explorer fails Control Panel is blank.

 

Here is what happens when I use Windows explorer:  At first all is fine.  If I navigate to a folder I will see all or most of the icons.  If I havigate to a few more folders suddenly all icons are blank or default icons.  If I navigate back to folders that were OK in the beginning they will now be blank or show default icons.  After a few tries at opening folders they will no longer open at all and I will get a continuous hourglass.

 

If I exit Explorer and return I will see only Favorites, Libraries and Homegroup.  These will have constantly rotating magnifying glasses in the icons.  My HDD will no longer be listed and Control panel will be empty.

 

I have also tried a clean boot.  No help.  I also disabled everything in start-up that I possibly can.  Also no help.

 

Thank you very much for your time and help.



#8 hamluis

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Posted 30 July 2014 - 10:22 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#9 Fishgun

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Posted 30 July 2014 - 11:16 AM

I have attempted to download MiniToolBox.  Avast claims that it is an infected file.  Win32:Evo-gen [Susp] is the reported infection.  Is it safe to disable Avast to complete the download or could there be a problem with the site?  Or could it be a false positive?


Edited by Fishgun, 30 July 2014 - 11:28 AM.


#10 JohnC_21

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Posted 30 July 2014 - 11:39 AM

It's safe. Avast has trouble with MiniTools.

 

One thing you did not mention is if you rebuilt the icon cache.

 

Easiest would Option one.



#11 Fishgun

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Posted 30 July 2014 - 01:41 PM

I attempted rebuilding the icon cache using option one.  The program failed to complete and left me with a blank screen.  A little too scary to attempt again.

 

Here is the information requested by the moderator:

 

Speccy:  http://speccy.piriform.com/results/cD2HZvjepJDNRWVJA7NAFkQ

 

MiniToolBox by Farbar  Version: 21-07-2014
Ran by D (administrator) on 30-07-2014 at 13:34:21
Running from "C:\Users\D\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (07/30/2014 09:28:10 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (07/30/2014 09:11:28 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (07/30/2014 08:53:59 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (07/30/2014 08:47:54 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (07/30/2014 08:39:27 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (07/30/2014 08:31:35 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (07/30/2014 00:05:38 AM) (Source: CVHSVC) (User: )
Description: Information only.
(Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: There are currently no active network connections. Background Intelligent Transfer Service (BITS) will try again when an adapter is connected.
 
Error: (07/29/2014 11:55:30 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (07/29/2014 07:07:18 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (07/29/2014 04:23:47 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
System errors:
=============
Error: (07/30/2014 09:27:39 AM) (Source: Service Control Manager) (User: )
Description: The TrueVector Internet Monitor service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (07/30/2014 09:25:56 AM) (Source: DCOM) (User: )
Description: {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}
 
Error: (07/30/2014 09:25:48 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for Start with the following error: 
%%5
 
Error: (07/30/2014 09:25:47 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for Start with the following error: 
%%5
 
Error: (07/30/2014 09:10:48 AM) (Source: Service Control Manager) (User: )
Description: The TrueVector Internet Monitor service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (07/30/2014 09:09:00 AM) (Source: DCOM) (User: )
Description: {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}
 
Error: (07/30/2014 08:53:30 AM) (Source: Service Control Manager) (User: )
Description: The TrueVector Internet Monitor service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (07/30/2014 08:51:23 AM) (Source: DCOM) (User: )
Description: {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}
 
Error: (07/30/2014 08:51:19 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for Start with the following error: 
%%5
 
Error: (07/30/2014 08:51:15 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for Start with the following error: 
%%5
 
 
Microsoft Office Sessions:
=========================
Error: (07/30/2014 09:28:10 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (07/30/2014 09:11:28 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (07/30/2014 08:53:59 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (07/30/2014 08:47:54 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (07/30/2014 08:39:27 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (07/30/2014 08:31:35 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (07/30/2014 00:05:38 AM) (Source: CVHSVC)(User: )
Description: (Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: There are currently no active network connections. Background Intelligent Transfer Service (BITS) will try again when an adapter is connected.
 
Error: (07/29/2014 11:55:30 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (07/29/2014 07:07:18 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (07/29/2014 04:23:47 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
CodeIntegrity Errors:
===================================
  Date: 2014-07-12 15:13:14.507
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\CheckPoint\ZAForceField\Plugins\ISWSHEX.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-07-12 14:54:08.590
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\CheckPoint\ZAForceField\Plugins\ISWSHEX.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-07-12 14:45:47.441
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\CheckPoint\ZAForceField\Plugins\ISWSHEX.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-07-12 14:23:00.538
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\CheckPoint\ZAForceField\Plugins\ISWSHEX.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-07-12 14:16:52.132
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\CheckPoint\ZAForceField\Plugins\ISWSHEX.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-07-12 13:10:07.494
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\CheckPoint\ZAForceField\Plugins\ISWSHEX.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-07-12 12:14:31.144
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\CheckPoint\ZAForceField\Plugins\ISWSHEX.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-07-12 10:35:51.347
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\CheckPoint\ZAForceField\Plugins\ISWSHEX.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-07-12 10:22:26.875
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\CheckPoint\ZAForceField\Plugins\ISWSHEX.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-07-12 10:12:37.029
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\CheckPoint\ZAForceField\Plugins\ISWSHEX.dll because the set of per-page image hashes could not be found on the system.
 
 
 
=========================== Installed Programs ============================
ABBYY FineReader 9.0 Sprint (HKLM-x32\...\ABBYY FineReader 9.0 Sprint) (Version: 9.01.513.58212 - ABBYY)
ABBYY FineReader 9.0 Sprint (x32 Version: 9.01.513.58212 - ABBYY) Hidden
ABBYY Screenshot Reader (HKLM-x32\...\{F9000000-0015-0000-0000-074957833700}) (Version: 9.010.150.5984 - ABBYY)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 3.8.0.1280 - Adobe Systems Incorporated)
Adobe AIR (x32 Version: 3.8.0.1280 - Adobe Systems Incorporated) Hidden
Adobe Reader X (10.1.8) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AA1000000001}) (Version: 10.1.8 - Adobe Systems Incorporated)
Advanced SystemCare 5 (HKLM-x32\...\Advanced SystemCare 5_is1) (Version: 5.1.0 - IObit)
Amaya (HKLM-x32\...\Amaya) (Version: 11.4.4 - )
Amazon Cloud Player (HKCU\...\Amazon Amazon Cloud Player) (Version: 2.4.0.26 - Amazon Services LLC)
American Mensa Academy (HKLM-x32\...\Steam App 214400) (Version:  - )
ANT Drivers Installer x64 (Version: 2.3.4 - Garmin Ltd or its subsidiaries) Hidden
Apple Application Support (HKLM-x32\...\{5D09C772-ECB3-442B-9CC6-B4341C78FDC2}) (Version: 2.3.4 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
ArcSoft MediaImpression 2 (HKLM-x32\...\{FB46F473-333E-4A06-A777-31C54188593E}) (Version: 2.0.14.672 - ArcSoft)
ArcSoft Scan-n-Stitch Deluxe (HKLM-x32\...\{FF8455A9-21E8-457D-AC64-510A705D53B3}) (Version: 1.1.2.27 - ArcSoft)
avast! Free Antivirus (HKLM-x32\...\Avast) (Version: 9.0.2021 - AVAST Software)
CoffeeCup Free FTP (HKLM-x32\...\{66F43DBE-6D46-4BCE-831D-0D4C13639BE8}) (Version: 4.5.19 - CoffeeCup Software Inc.)
CoffeeCup Photo Gallery (HKLM-x32\...\CoffeeCup Photo Gallery) (Version:  - )
CoffeeCup Shopping Cart Creator (HKLM-x32\...\CoffeeCup Shopping Cart Creator 3.9.4296) (Version: 3.9.4296 - CoffeeCup Software, Inc.)
CoffeeCup Shopping Cart Creator Pro (HKLM-x32\...\CoffeeCup Shopping Cart Creator Pro 3.9.4296) (Version: 3.9.4296 - CoffeeCup Software, Inc.)
CoffeeCup Shopping Cart Designer Pro (HKLM-x32\...\CoffeeCup Shopping Cart Designer Pro 3.9) (Version: 3.9 - CoffeeCup Software, Inc.)
CoffeeCup Web Video Recorder (HKLM-x32\...\CoffeeCup Web Video Recorder) (Version:  - )
CoffeeCup Website Access Manager (HKLM-x32\...\CoffeeCup Website Access Manager) (Version:  - CoffeeCup Software)
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
DHTML Editing Component (HKLM-x32\...\{2EA870FA-585F-4187-903D-CB9FFD21E2E0}) (Version: 6.02.0001 - Microsoft Corporation)
Document Capture Pro (HKLM-x32\...\{B4A3C072-87AF-4937-880D-3D7997111C0D}) (Version: 1.01.0000 - Seiko Epson Corporation)
Dragon NaturallySpeaking 13 (HKLM-x32\...\{33EA20FB-5389-4938-BA59-2BCD9BB68F41}) (Version: 13.00.000 - Nuance Communications Inc.)
Elevated Installer (x32 Version: 3.2.9.0 - Garmin Ltd or its subsidiaries) Hidden
Epson Connect (HKLM-x32\...\{64BA551C-9AF6-495C-93F3-D1270E0045FC}) (Version:  - )
Epson Copy Utility 3.5 (HKLM-x32\...\{AA72FB28-73B4-49E5-B6B4-E78F44BBD0AD}) (Version: 3.5.0.0 - )
Epson Customer Participation (HKLM\...\{814FA673-A085-403C-9545-747FC1495069}) (Version: 1.0.0.0 - SEIKO EPSON CORPORATION)
Epson Download Navigator (HKLM-x32\...\{10F63395-157F-4B93-AB4D-702A2FF11942}) (Version: 1.0.1 - SEIKO EPSON CORPORATION)
Epson Event Manager (HKLM-x32\...\{148C8BF9-E1B4-445D-AC67-2CABAE63949A}) (Version: 3.01.0009 - Seiko Epson Corporation)
EPSON Perfection V37 Scanner Driver Update version 3.0.2.0 (HKLM-x32\...\ScannerDriverUpdateEPSON Perfection V37_is1) (Version: 3.0.2.0 - Epson America Inc.)
EPSON Scan (HKLM-x32\...\EPSON Scanner) (Version:  - Seiko Epson Corporation)
EPSON WP-4020 Series Printer Uninstall (HKLM\...\EPSON WP-4020 Series) (Version:  - SEIKO EPSON Corporation)
Express Burn (HKLM-x32\...\ExpressBurn) (Version:  - NCH Software)
ffdshow [rev 1299] [2007-06-17] (HKLM-x32\...\ffdshow_is1) (Version: 1.0 - )
Gadwin PrintScreen (HKLM-x32\...\Gadwin PrintScreen) (Version: 4.6 - Gadwin Systems, Inc.)
Garmin Express (HKLM-x32\...\{aece03a3-686f-4b3c-9931-9dafb71829b7}) (Version: 3.2.9.0 - Garmin Ltd or its subsidiaries)
Garmin Express (x32 Version: 3.2.9.0 - Garmin Ltd or its subsidiaries) Hidden
Garmin Express Tray (x32 Version: 3.2.9.0 - Garmin Ltd or its subsidiaries) Hidden
Genesys USB Mass Storage Device (HKLM-x32\...\{959B7F35-2819-40C5-A0CD-3C53B5FCC935}) (Version: 4.0.1.1 - Genesys Logic)
GIMP 2.8.6 (HKLM\...\GIMP-2_is1) (Version: 2.8.6 - The GIMP Team)
Glary Utilities 2.23.0.923 (HKLM-x32\...\Glary Utilities_is1) (Version: 2.23.0.923 - Glarysoft Ltd)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 36.0.1985.125 - Google Inc.)
Google Chrome Backup 1.8.0.141 (HKLM-x32\...\{52291FC0-33D3-4A18-9587-5115225545D8}_is1) (Version:  - )
Google Update Helper (x32 Version: 1.3.24.15 - Google Inc.) Hidden
GoToMeeting 5.4.0.1082 (HKCU\...\GoToMeeting) (Version: 5.4.0.1082 - CitrixOnline)
HL-2240 (HKLM-x32\...\{E2A97415-BD97-4867-B906-05E39E9EE51F}) (Version: 1.0.6.0 - Brother Industries, Ltd.)
Holt Calendar Planner v2 (HKLM-x32\...\Holt Calendar Planner v2) (Version: 1.0.0.0 - Holt, Rinehart and Winston)
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 7.0.0.1118 - Intel Corporation)
Intel® Network Connections Drivers (HKLM\...\PROSet) (Version: 15.4 - Intel)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 9.17.10.3347 - Intel Corporation)
Jasc Animation Shop 3 (HKLM-x32\...\{7C4196CA-CA41-4F34-9C08-7724E7705D52}) (Version: 3.11 - Jasc Software Inc)
Jasc Paint Shop Pro 9 (HKLM-x32\...\{F843C6A3-224D-4615-94F8-3C461BD9AEA0}) (Version: 9.01.0000 - Jasc Software Inc)
Java 7 Update 51 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83217025FF}) (Version: 7.0.510 - Oracle)
Java Auto Updater (x32 Version: 2.1.9.8 - Sun Microsystems, Inc.) Hidden
Java™ 6 Update 22 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83216022F0}) (Version: 6.0.220 - Oracle)
Java™ 6 Update 39 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83216039FF}) (Version: 6.0.390 - Oracle)
Junk Mail filter update (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
KONICA MINOLTA Universal PS (HKLM\...\KONICA MINOLTA Universal PS) (Version:  - KONICA MINOLTA)
Lenovo Driver and Application Installation (HKLM-x32\...\{45970CD1-D599-47D4-938F-3E9800D54ED1}) (Version: 5.10.1809 - Lenovo)
Lenovo Dynamic Brightness System (HKLM-x32\...\{D9ED6D06-6002-495E-A7BC-46E6AE386996}) (Version: 4.0.00.22080 - Lenovo)
Lenovo EE Boot Optimizer (HKLM\...\Lenovo EE Boot Optimizer) (Version: 0.0.1.6 - Lenovo)
Lenovo Eye Distance System (HKLM-x32\...\{5183D7AB-D09B-411F-A74E-BBAEA61C6505}) (Version: 4.0.00.21090 - Lenovo)
Lenovo Power2Go (HKLM-x32\...\InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.0.4827a - CyberLink Corp.)
Lenovo Power2Go (x32 Version: 6.0.4827a - CyberLink Corp.) Hidden
Lenovo Rescue System (HKLM-x32\...\InstallShield_{46F4D124-20E5-4D12-BE52-EC177A7A4B42}) (Version: 3.0.1409 - CyberLink Corp.)
Lenovo Rescue System (Version: 3.0.1409 - CyberLink Corp.) Hidden
Lenovo Tinian Fn PS/2 Keyboard Driver (HKLM-x32\...\{B266E062-D6C5-485B-B426-51B152B041A6}) (Version: V1.0.11.0321 - Lenovo)
LVT (HKLM-x32\...\{D3063097-EC84-4D21-84A4-9D852E974355}) (Version: 4.1.2.0919 - Lenovo)
Mesh Runtime (x32 Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Corporation (Version: 9.1.0.0 - Microsoft Corporation) Hidden
Microsoft Corporation (x32 Version: 9.1.0.0 - Microsoft Corporation) Hidden
Microsoft LifeCam (HKLM\...\{5CE7E3F5-9803-4F32-AA89-2D8848A80109}) (Version: 3.60.253.0 - Microsoft Corporation)
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Click-to-Run 2010 (HKLM-x32\...\Office14.Click2Run) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint Viewer 2007 (English) (HKLM-x32\...\{95120000-00AF-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Starter 2010 - English (HKLM-x32\...\{90140011-0066-0409-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x32 Version: 8.0.56336 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM-x32\...\{ce085a78-074e-4823-8dc1-8a721b94b76d}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 (x32 Version: 12.0.21005 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 (x32 Version: 12.0.21005 - Microsoft Corporation) Hidden
MiniTool Partition Wizard Home Edition 7.5 (HKLM-x32\...\{05D996FA-ADCB-4D23-BA3C-A7C184A8FAC6}_is1) (Version:  - MiniTool Solution Ltd.)
Minutes Matter Studio (HKLM-x32\...\{218B0910-2E4B-4DB5-A294-DCE65B7A5C8D}) (Version: 3.4.2 - Minutes Matter)
MozBackup 1.5.1 (HKLM-x32\...\MozBackup) (Version:  - Pavel Cvrcek)
Mozilla Firefox 30.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 30.0 (x86 en-US)) (Version: 30.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 29.0.1 - Mozilla)
Mozilla Thunderbird 24.6.0 (x86 en-US) (HKLM-x32\...\Mozilla Thunderbird 24.6.0 (x86 en-US)) (Version: 24.6.0 - Mozilla)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Olympus DSS Player (HKLM-x32\...\{76E6BBAA-25E6-4BFC-9613-75A5CACE2940}) (Version:  - )
OneTouch 4.6 (HKLM-x32\...\{AF8B1525-17EF-4D2E-A018-8D79CE260BA8}) (Version: 4.6.812.3280 - Visioneer Inc.)
OpenOffice 4.1.0 (HKLM-x32\...\{C87EF11D-36E9-479D-9898-7541EA1E8A6A}) (Version: 4.10.9764 - Apache Software Foundation)
PhotoScape (HKLM-x32\...\PhotoScape) (Version:  - )
Prism Video File Converter (HKLM-x32\...\Prism) (Version:  - NCH Software)
QuickTime (HKLM-x32\...\{B67BAFBA-4C9F-48FA-9496-933E3B255044}) (Version: 7.74.80.86 - Apple Inc.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6230 - Realtek Semiconductor Corp.)
SanDiskSecureAccess_Manager.exe (HKCU\...\@@__UNKNOWN__@@SanDiskSecureAccess_Manager.exe) (Version: 1.1.19755 - Gemalto N.V.)
Skype™ 6.11 (HKLM-x32\...\{4E76FF7E-AEBA-4C87-B788-CD47E5425B9D}) (Version: 6.11.102 - Skype Technologies S.A.)
Software Update Wizard (Redist) 4.5 (HKLM-x32\...\Software Update Wizard (Redist)) (Version: 4.5 - PowerProgrammer)
Steam (HKLM-x32\...\{048298C9-A4D3-490B-9FF9-AB023A9238F3}) (Version: 1.0.0.0 - Valve Corporation)
Total Recorder 8.5 Standard Edition (HKLM-x32\...\TotalRecorder) (Version:  - )
TrueCrypt (HKLM-x32\...\TrueCrypt) (Version: 6.1 - TrueCrypt Foundation)
Turbo Lister 2 (HKLM-x32\...\{8927E07C-97F7-4A54-88FB-D976F50DD46E}) (Version: 2.00.0000 - eBay Inc.)
VC 9.0 Runtime (x32 Version: 1.0.0 - Check Point Software Technologies Ltd) Hidden
VideoPad Video Editor (HKLM-x32\...\VideoPad) (Version:  - NCH Software)
Visioneer Strobe XP 300 Driver (HKLM-x32\...\{A33DF988-E3B1-4110-B8F0-998D963770E1}) (Version: 4.6.10308 - Visioneer Inc.)
Visual Site Designer (HKLM-x32\...\{5FA08EAD-6532-4609-9E78-DBBEBE9AE6D2}) (Version: 7.0.82 - CoffeeCup Software)
VLC media player 2.1.2 (HKLM-x32\...\VLC media player) (Version: 2.1.2 - VideoLAN)
Web Image Studio Lite (HKLM-x32\...\{9D34DBEF-C329-426E-B07E-2C772F8463D9}) (Version: 1.0.3430 - CoffeeCup Software)
Windows Driver Package - Dynastream Innovations, Inc. ANT LibUSB Drivers (04/11/2012 1.2.40.201) (HKLM\...\F9D2A789F9CFF8CEC36B544F53877C80F1F73C46) (Version: 04/11/2012 1.2.40.201 - Dynastream Innovations, Inc.)
Windows Driver Package - Silicon Labs Software (DSI_SiUSBXp_3_1) USB  (02/06/2007 3.1) (HKLM\...\D1506E0025B5A3F9EB8270FE81C1EEDD9388B8A2) (Version: 02/06/2007 3.1 - Silicon Labs Software)
Windows Live Communications Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3555.0308 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Language Selector (Version: 15.4.3555.0308 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
Windows Live Messenger (x32 Version: 15.4.3538.0513 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Movie Maker (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Remote Client (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Client Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Writer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer Resources (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Yahoo! SiteBuilder (HKLM-x32\...\Yahoo! SiteBuilder) (Version: 2.4.0 - )
ZoneAlarm Firewall (x32 Version: 11.0.000.038 - Check Point Software Technologies Ltd.) Hidden
ZoneAlarm Free Firewall (HKLM-x32\...\ZoneAlarm Free Firewall) (Version: 11.0.000.038 - Check Point)
ZoneAlarm LTD Toolbar (HKLM\...\ZoneAlarm LTD Toolbar) (Version:  - Check Point Software Technologies)
ZoneAlarm Security (x32 Version: 11.0.000.038 - Check Point Software Technologies Ltd.) Hidden
 
========================= Memory info: ===================================
 
Percentage of memory in use: 31%
Total physical RAM: 8040.37 MB
Available physical RAM: 5492.77 MB
Total Pagefile: 16078.92 MB
Available Pagefile: 13276.39 MB
Total Virtual: 4095.88 MB
Available Virtual: 3987.09 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:711.03 GB) (Free:170.1 GB) NTFS
3 Drive f: (New Volume) (Fixed) (Total:195.31 GB) (Free:8.53 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\D-PC
 
Administrator            D                        Guest                    
 
 
**** End of log ****


#12 dolphin365

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Posted 30 July 2014 - 01:58 PM

:guitar: Please follow these steps and see if this works....
 
1.Click Start, and then type cmd in the Search box.
 
2.In the results area, right-click cmd.exe, and then click Run as administrator.
 
3.Click Continue if you are the administrator or type the administrator password and then, click Continue.

 

 
4.At the command prompt, type Sfc /scan now and then press ENTER.
 
After this scan is completed you can able to see the windows explorer icon.... now right click on it and give pin to taskbar....you are done with it :guitar:


#13 hamluis

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Posted 30 July 2014 - 02:22 PM

Either update Java...or completely uninstall it, please.  See comment by quietman7 at Using Java, QMan - http://www.bleepingcomputer.com/forums/t/514146/java-auto-updater-cant/?p=3208484 .

 

Please...uninstall Advanced System Care 5...then run the chkdsk /r command on your Windows partition.  Start/Run...type chkdsk /r, hit Enter.  Type Y in new screen, hit Enter.  Reboot...the command will run and then boot into Windows when complete.

 

Then...run the sfc /scannow command.  SFC -SCANNOW Run in Command Prompt at Boot - Windows 7 Forums - http://www.sevenforums.com/tutorials/139810-sfc-scannow-run-command-prompt-boot.html

 

I myself would also uninstall Zone Alarm...I just don't think it's worth the headaches it seems to produce in systems and the Windows Firewall does the job without creating havoc on a system.

 

Louis



#14 Fishgun

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Posted 30 July 2014 - 02:33 PM

dolphin365

 

Ran Sfc.  It did find some corrupted files and repaired them.  Unfortunately it had no affect on my problem.

 

Thanks anyway.


hamluis

 

I will get right on it.  I really appreciate all of your input and help.



#15 Fishgun

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Posted 31 July 2014 - 10:27 AM

hamluis:

 

Zonealarm is uninstalled.

Java is uninstalled.

Advance system care is uninstalled.

 

chkdsk /r ran on both partitions.  No errors.

 

sfc /scannow ran.  No problems.

 

It is still interesting to me that everything else on my computer works flawlessly.  Even Windows Explorer will work for a minute or two after a restart.  And, if I don't mind not see all of the icons and not being able to single click on the folders in the left panel I can work fine in the right panel by double clicking on anything that I want.  I can copy and past at will.  I just don't see icons/thumbnails and if I hoover over a folder in the left panel I see a constant hourglass.  Also, the green search bar at the top is constantly working.

 

And, of course, I have no control panel until I restart.


Edited by Fishgun, 31 July 2014 - 10:55 AM.





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