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Computer locking up w/ blackscreen / Random Freezing.


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4 replies to this topic

#1 Steelhound

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Posted 28 July 2014 - 05:40 PM

About one week ago my computer began having some very annoying issues.  It will "freeze" for five to ten seconds randomly approx. every 1-2 minutes; after it dissipates the mouse cursor will sometimes change to a word cursor.  It will also lock up with a black screen that does not respond to anything ... cntrl / alt / delete does nothing for this and I have to manually reset the PC.  Any help would be appreciated.



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#2 hamluis

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Posted 28 July 2014 - 07:37 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 Steelhound

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Posted 28 July 2014 - 10:35 PM

MiniToolBox by Farbar  Version: 21-07-2014
Ran by Mark (administrator) on 28-07-2014 at 22:30:51
Running from "C:\Users\Mark\Downloads"
Microsoft Windows 7 Ultimate  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (07/28/2014 08:40:57 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 15054
 
Error: (07/28/2014 08:40:57 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 15054
 
Error: (07/28/2014 08:40:57 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (07/28/2014 08:40:56 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 14055
 
Error: (07/28/2014 08:40:56 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 14055
 
Error: (07/28/2014 08:40:56 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (07/28/2014 08:40:54 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 13026
 
Error: (07/28/2014 08:40:54 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 13026
 
Error: (07/28/2014 08:40:54 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (07/28/2014 08:40:53 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 12027
 
 
System errors:
=============
Error: (07/28/2014 10:24:24 PM) (Source: nvlddmkm) (User: )
Description: \Device\Video5!051d(2528)
 
Error: (07/28/2014 07:20:48 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 7:14:23 PM on ‎7/‎28/‎2014 was unexpected.
 
Error: (07/28/2014 06:40:19 PM) (Source: nvlddmkm) (User: )
Description: \Device\Video5!051d(2528)
 
Error: (07/28/2014 06:13:29 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 6:12:23 PM on ‎7/‎28/‎2014 was unexpected.
 
Error: (07/28/2014 05:36:09 PM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.
 
Error: (07/28/2014 05:25:28 PM) (Source: nvlddmkm) (User: )
Description: \Device\Video5!051d(2528)
 
Error: (07/28/2014 11:43:45 AM) (Source: BugCheck) (User: )
Description: 0x00000116 (0xfffffa800b2fa4e0, 0xfffff8800f23b034, 0xffffffffc00000b5, 0x000000000000000a)C:\Windows\MEMORY.DMP072814-9874-01
 
Error: (07/28/2014 11:43:44 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 11:41:43 AM on ‎7/‎28/‎2014 was unexpected.
 
Error: (07/28/2014 11:13:31 AM) (Source: nvlddmkm) (User: )
Description: \Device\Video5!051d(2528)
 
Error: (07/26/2014 11:30:29 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 11:28:58 PM on ‎7/‎26/‎2014 was unexpected.
 
 
Microsoft Office Sessions:
=========================
 
CodeIntegrity Errors:
===================================
  Date: 2013-12-06 04:03:13.274
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2013-12-06 04:03:13.243
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
 
 
=========================== Installed Programs ============================
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 13.0.0.111 - Adobe Systems Incorporated)
Adobe AIR (x32 Version: 13.0.0.111 - Adobe Systems Incorporated) Hidden
Adobe Creative Cloud (HKLM-x32\...\Adobe Creative Cloud) (Version: 2.7.0.413 - Adobe Systems Incorporated)
Adobe Flash Player 14 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 14.0.0.145 - Adobe Systems Incorporated)
Adobe InDesign CC 2014 (HKLM-x32\...\{CCDCB9C4-72BA-1014-A3F8-D123F2F18BC2}) (Version: 10.0 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.07) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.07 - Adobe Systems Incorporated)
Adobe® Content Viewer (HKLM-x32\...\com.adobe.dmp.contentviewer) (Version: 3.4.3 - Adobe Systems, Incorporated)
Adobe® Content Viewer (x32 Version: 3.4.3 - Adobe Systems, Incorporated) Hidden
Apple Application Support (HKLM-x32\...\{21ECABC3-40B2-42DF-8E21-ACF3A4D0D95A}) (Version: 3.0.5 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{6AF2AC2A-3532-43FD-9F4D-BDC9C0D724C7}) (Version: 7.1.2.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Asmedia ASM104x USB 3.0 Host Controller Driver (HKLM-x32\...\{E4FB0B39-C991-4EE7-95DD-1A1A7857D33D}) (Version: 1.10.1.0 - Asmedia Technology)
ASRock App Charger v1.0.4 (HKLM\...\ASRock App Charger_is1) (Version:  - ASRock Inc.)
ASRock eXtreme Tuner v0.1.110 (HKLM-x32\...\ASRock eXtreme Tuner_is1) (Version:  - )
AVG 2014 (HKLM\...\AVG) (Version: 2014.0.4716 - AVG Technologies)
AVG 2014 (Version: 14.0.3986 - AVG Technologies) Hidden
AVG 2014 (Version: 14.0.4716 - AVG Technologies) Hidden
Battle.net (HKLM-x32\...\Battle.net) (Version:  - Blizzard Entertainment)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 4.15 - Piriform)
Curse Client (HKCU\...\101a9f93b8f0bb6f) (Version: 5.1.1.810 - Curse)
Easy BitTorrent Client (HKLM-x32\...\Easy BitTorrent Client) (Version:  - )
Epson Event Manager (HKLM-x32\...\{03B8AA32-F23C-4178-B8E6-09ECD07EAA47}) (Version: 2.40.0001 - SEIKO EPSON CORPORATION)
EPSON NX420 Series Printer Uninstall (HKLM\...\EPSON NX420 Series) (Version:  - SEIKO EPSON Corporation)
EPSON Scan (HKLM-x32\...\EPSON Scanner) (Version:  - Seiko Epson Corporation)
File Type Assistant (HKLM-x32\...\Trusted Software Assistant_is1) (Version: 2014.5.6.0 - )
Garmin ANT Agent (HKLM\...\{20B0E07B-12EA-4BAB-A3B1-E17D7568EB6F}) (Version: 2.3.4 - Garmin Ltd or its subsidiaries)
Garmin Communicator Plugin (HKLM-x32\...\{647BB978-2876-487B-9B0E-FDB73F0EA4A2}) (Version: 4.0.4 - Garmin Ltd or its subsidiaries)
Garmin Communicator Plugin x64 (HKLM\...\{237D687E-9E50-4A30-B810-262764CC491B}) (Version: 4.0.4 - Garmin Ltd or its subsidiaries)
Garmin USB Drivers (HKLM-x32\...\{3D5D6CFC-3097-425A-8D8F-7EAF5D57641D}) (Version: 2.3.1.0 - Garmin Ltd or its subsidiaries)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 36.0.1985.125 - Google Inc.)
Google Update Helper (x32 Version: 1.3.24.15 - Google Inc.) Hidden
iCloud (HKLM\...\{81E20D41-C277-4526-934D-F2380AF91B78}) (Version: 3.1.0.40 - Apple Inc.)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 9.17.10.2932 - Intel Corporation)
iTunes (HKLM\...\{33E28B58-7BA0-47B7-AA01-9225ABA2B8A9}) (Version: 11.3.0.54 - Apple Inc.)
Java 7 Update 45 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83217025FF}) (Version: 7.0.450 - Oracle)
Java Auto Updater (x32 Version: 2.1.9.8 - Sun Microsystems, Inc.) Hidden
Macro Recorder 5.6.5 (HKLM-x32\...\Macro Recorder_is1) (Version: 5.6.5 - Jitbit Software)
Malwarebytes Anti-Malware version 2.0.2.1012 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.2.1012 - Malwarebytes Corporation)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Office Access MUI (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Enterprise 2007 (HKLM-x32\...\ENTERPRISE) (Version: 12.0.4518.1014 - Microsoft Corporation)
Microsoft Office Enterprise 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Groove MUI (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Groove Setup Metadata MUI (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office InfoPath MUI (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Publisher MUI (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Silverlight (HKLM-x32\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.20125.0 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030 (x32 Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030 (x32 Version: 11.0.61030 - Microsoft Corporation) Hidden
Notepad++ (HKLM-x32\...\Notepad++) (Version: 6.4.3 - Notepad++ Team)
NVIDIA 3D Vision Controller Driver 331.65 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 331.65 - NVIDIA Corporation)
NVIDIA 3D Vision Driver 331.65 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 331.65 - NVIDIA Corporation)
NVIDIA Control Panel 331.65 (Version: 331.65 - NVIDIA Corporation) Hidden
NVIDIA GeForce Experience 2.1 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 2.1 - NVIDIA Corporation)
NVIDIA Graphics Driver 331.65 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 331.65 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.26.4 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.26.4 - NVIDIA Corporation)
NVIDIA Install Application (Version: 2.1002.157.1165 - NVIDIA Corporation) Hidden
NVIDIA LED Visualizer 1.0 (Version: 1.0 - NVIDIA Corporation) Hidden
NVIDIA Network Service (Version: 1.0 - NVIDIA Corporation) Hidden
NVIDIA PhysX (x32 Version: 9.13.0725 - NVIDIA Corporation) Hidden
NVIDIA PhysX System Software 9.13.0725 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.13.0725 - NVIDIA Corporation)
NVIDIA ShadowPlay 14.6.22 (Version: 14.6.22 - NVIDIA Corporation) Hidden
NVIDIA Stereoscopic 3D Driver (x32 Version: 7.17.13.3165 - NVIDIA Corporation) Hidden
NVIDIA Update 14.6.22 (Version: 14.6.22 - NVIDIA Corporation) Hidden
NVIDIA Update Core (Version: 14.6.22 - NVIDIA Corporation) Hidden
NVIDIA Virtual Audio 1.2.23 (Version: 1.2.23 - NVIDIA Corporation) Hidden
QuickTime 7 (HKLM-x32\...\{111EE7DF-FC45-40C7-98A7-753AC46B12FB}) (Version: 7.75.80.95 - Apple Inc.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.44.421.2011 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6392 - Realtek Semiconductor Corp.)
Revo Uninstaller Pro 3.0.8 (HKLM\...\{67579783-0FB7-4F7B-B881-E5BE47C9DBE0}_is1) (Version: 3.0.8 - VS Revo Group, Ltd.)
SHIELD Streaming (Version: 2.1.214 - NVIDIA Corporation) Hidden
Spotify (HKCU\...\Spotify) (Version: 0.9.11.27.g2b1a638c - Spotify AB)
Steam (HKLM-x32\...\{048298C9-A4D3-490B-9FF9-AB023A9238F3}) (Version: 1.0.0.0 - Valve Corporation)
TeamSpeak 3 Client (HKLM\...\TeamSpeak 3 Client) (Version: 3.0.14 - TeamSpeak Systems GmbH)
THX TruStudio (HKLM-x32\...\{AFB907F5-C0E6-4753-8284-DE955EF86AC2}) (Version: 1.00.01 - Creative Technology Limited)
Visual Studio 2010 x64 Redistributables (HKLM\...\{21B133D6-5979-47F0-BE1C-F6A6B304693F}) (Version: 13.0.0.1 - AVG Technologies)
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
WildStar (HKLM-x32\...\WildStar) (Version:  - NCSOFT)
Windows Driver Package - Dynastream Innovations (libusb0) LibUsbDevices  (07/07/2009 1.12.2) (HKLM\...\24DA573F901348FFDFF7717497830D45BE0C362E) (Version: 07/07/2009 1.12.2 - Dynastream Innovations)
Windows Driver Package - Garmin (grmnusb) GARMIN Devices  (04/19/2012 2.3.1.0) (HKLM\...\98157A226B40B173301B0F53C8E98C47805D5152) (Version: 04/19/2012 2.3.1.0 - Garmin)
Windows Driver Package - Silicon Labs Software (DSI_SiUSBXp_3_1) USB  (02/06/2007 3.1) (HKLM\...\D1506E0025B5A3F9EB8270FE81C1EEDD9388B8A2) (Version: 02/06/2007 3.1 - Silicon Labs Software)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 21%
Total physical RAM: 8103.52 MB
Available physical RAM: 6369.22 MB
Total Pagefile: 16205.23 MB
Available Pagefile: 13338.72 MB
Total Virtual: 4095.88 MB
Available Virtual: 3979.89 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:111.79 GB) (Free:37.2 GB) NTFS
2 Drive d: (Programs) (Fixed) (Total:232.88 GB) (Free:227.08 GB) NTFS
3 Drive e: (Apr 28 2014) (CDROM) (Total:0.69 GB) (Free:0.65 GB) UDF
 
========================= Users: ========================================
 
User accounts for \\DRAGONLAIR
 
Administrator            Guest                    Mark                     
 
 
**** End of log ****

Merged posts, replaced nonworking link with working link - Hamluis.
http://speccy.piriform.com/results/HEvdpzjvTcUze3Gdec0uHlg

Edited by hamluis, 29 July 2014 - 07:50 AM.


#4 hamluis

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Posted 29 July 2014 - 08:04 AM

No apparent problems with temperatures or free space on C: partition.  SMART data OK for all drives.

 

Torrent application.

 

Appears to be a problem with your graphics drivers, particularly if you recently updated them.  See Topic .

 

Louis



#5 Steelhound

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Posted 29 July 2014 - 10:55 AM

I have not updated them in awhile so I am updating them to the most current version.  If the problem persists I will try an earlier driver and report back.






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