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Please help - computer unstable


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#1 M Moore

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Posted 28 July 2014 - 07:10 AM

I noticed last week for 3-4 days in a row 9 windows updates that kept trying to update when I shut down the computer - did not have chance to investigate but assume they were failing.

Saturday morning when I powered up computer ( and since then) computer has been very unstable and pretty much unusable. Invariably get a message about Catalyst control centre monitoring program having stopped working, followed occasionally by a message about .net error reporting shim having stopped working and at that point pretty much nothing works. It will also automatically reboot...

I have been able to determine that 9 windows updates were applied Saturday morning at boot up ( and assume they were the same 9 that had tried earlier in the week)

I have tried using a Restore point I created previous Sunday but restore point indicates it failed and should run chkdsk but I haven't been able to run chkdsk due to error messages and it being unstable.

Any help is greatly appreciated - is difficult to run program on computer currently.

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#2 M Moore

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Posted 28 July 2014 - 07:30 AM

Should have included that computer appears reasonably stable in safe mode with networking...

In this mode I was able to get chkdsk to run and it found no errors

#3 gettingthere

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Posted 28 July 2014 - 08:09 AM

sounds like you have some corrupt files, try click start type cmd, hold shift and ctrl then hit enter that will bring up command box and that will be in admin mode then run sfc /scannow if there are any corrupt files that should fix them,,,,,,,,,,,,,,,,,,,,,,maybe



#4 M Moore

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Posted 28 July 2014 - 01:33 PM

Ran sfc /scannow and it indicates that it found corrupt files but was unable to fix...

Not an expert at reading the log created but noticed in some cases indicated couldn't fix because source file in store was also corrupt.

No noticeable improvement in computer problems

#5 sflatechguy

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Posted 28 July 2014 - 03:06 PM

The fact that the computer recommended running checkdisk means there may be corrupt sectors on the hard drive now. This is caused either by data being garbled while written to the disk, or the fact that the disk itself is malfunctioning.

 

Try going into the Windows Recovery Environment (http://windows.microsoft.com/en-us/windows/what-are-system-recovery-options#what-are-system-recovery-options=windows-7) and running chkdsk /f /r from the command prompt. Then try running sfc /scannow, also from the recovery environment.



#6 M Moore

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Posted 28 July 2014 - 07:30 PM

When I went into windows recovery environment and then command prompt the drive letter was showing x: ( not a drive standard on my computer)

I assumed should run chkdsk on c: ( main disk with windows installed on it) so changed active drive to c: and tried to run chkdsk /f /r but received following message:
- cannot lock current drive
- chkdsk cannot run because the volume is in use by another process. chkdsk may run if this volume is dismounted first. all open handles to this volume would the be invalid - would you like to force a dismount on this volume? <Y/N>

Should I go ahead and force the dismount?

#7 M Moore

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Posted 28 July 2014 - 07:31 PM

Note it also gives option for it to be checked next time the system restarts.

#8 hamluis

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Posted 28 July 2014 - 07:59 PM

Either works.

 

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#9 sflatechguy

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Posted 28 July 2014 - 08:39 PM

Indeed. Either works.

 

In the recovery environment, X is a temporary disk created in RAM. As you noted, just switch to the drive letter where your system is located, or enter chkdks c: /f /r.

 

 

The disk/volume has to be unmounted because checkdisk needs to be the only program running on your hard drive in order for it to do what it needs to do. So you can either unmount it, or set it to run the next time the system restarts.



#10 M Moore

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Posted 29 July 2014 - 06:33 AM

OK - thanks for explanation

 

Ran chkdsk /f /r in recovery environment and it found no errors.

 

Was unable to run sfc /scannow from recovery environment as kept getting following message:

- There is a system repair pending which requires reboot to complete. Restart windows and run sfc again

 

I rebooted several times (both to normal windows & to recover environment) but was unable to get sfc to run.

 

I was able to get sfc to run in normal windows and it reported same as earlier (i.e. finding corrupt files it was unable to fix).

 

Note that normal windows mode does seem more stable now - while waiting for next step will test out and see what issues still are

 

It did appear that normal windows was more stable than it had been previously.



#11 sflatechguy

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Posted 29 July 2014 - 06:55 AM

The fact that checkdisk didn't find any errors is a good sign.

 

Go back to the recovery console command prompt and enter    dism.exe /image:C:\ /cleanup-image /revertpendingactions

This should clear the pending sfc command.

 

Then reboot, try booting into Safe Mode (http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7) and running sfc /scannow again. More on System File Checker: http://support.microsoft.com/kb/929833



#12 M Moore

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Posted 29 July 2014 - 02:06 PM

dism.exe command appeared to execute correctly.

 

the sfc /scannow command in safe mode gave similar results to previous - ran successfully but indicated had corrupt files that it couldn't repair - it appears to me to be about 8-9 files that it cannot repair.

 

On the bright side - the computer appears stable again... has been running for several hours now without a problem (have been using it as I normally would) and no error messages, etc. I assume one of the SFC runs must have repaired the program causing the primary symptoms.

 

Should we worry about the sfc results?



#13 sflatechguy

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Posted 29 July 2014 - 02:22 PM

If you were able to run sfc, then the dism.exe command did work.

 

It is a bit worrisome that it was unable to fix some files. They could be critical files; they may be something that might cause minor problems down the road; they might be minor glitches you can probably ignore.

 

Go through these steps http://support.microsoft.com/kb/928228/da (it says Windows Vista but it will work with Windows 7). This will create a text file on your hard drive -- once it's created, you can search for "sfcdetails.txt" in the Search box on the Start menu to find it. Paste all the entries, in full, where the SR reads "Cannot repair member file" and we'll have a look and determine what the next steps need to be.



#14 M Moore

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Posted 29 July 2014 - 07:42 PM

Following were entries located by findstr command (from new sfc /scannow run in safe mode)

 

2014-07-29 20:28:28, Info                  CSI    000001ae [SR] Cannot repair member file [l:20{10}]"cvtres.exe" of NetFx-cvtres_for_VC_and_VB, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2014-07-29 20:28:28, Info                  CSI    000001af [SR] Cannot repair member file [l:32{16}]"diasymreader.dll" of NetFx-Debugging_msdia70, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2014-07-29 20:28:28, Info                  CSI    000001b0 [SR] Cannot repair member file [l:18{9}]"dfdll.dll" of NetFx-DFDLL_DLL, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2014-07-29 20:28:28, Info                  CSI    000001b1 [SR] Cannot repair member file [l:18{9}]"dfsvc.exe" of NetFx-dfsvc, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2014-07-29 20:28:28, Info                  CSI    000001b2 [SR] Cannot repair member file [l:16{8}]"dw20.exe" of NetFx-DW, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2014-07-29 20:28:28, Info                  CSI    000001b3 [SR] Cannot repair member file [l:40{20}]"EventLogMessages.dll" of NetFx-EVENTLOGMESSAGES_DLL, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2014-07-29 20:28:28, Info                  CSI    000001b4 [SR] Cannot repair member file [l:20{10}]"IEExec.exe" of NetFx-IEExec, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2014-07-29 20:28:29, Info                  CSI    000001b5 [SR] Cannot repair member file [l:32{16}]"diasymreader.dll" of NetFx-Debugging_msdia70, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2014-07-29 20:28:29, Info                  CSI    000001b8 [SR] Cannot repair member file [l:20{10}]"cvtres.exe" of NetFx-cvtres_for_VC_and_VB, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2014-07-29 20:28:29, Info                  CSI    000001bb [SR] Cannot repair member file [l:40{20}]"EventLogMessages.dll" of NetFx-EVENTLOGMESSAGES_DLL, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2014-07-29 20:28:29, Info                  CSI    000001be [SR] Cannot repair member file [l:16{8}]"dw20.exe" of NetFx-DW, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2014-07-29 20:28:29, Info                  CSI    000001c1 [SR] Cannot repair member file [l:18{9}]"dfdll.dll" of NetFx-DFDLL_DLL, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2014-07-29 20:28:29, Info                  CSI    000001c4 [SR] Cannot repair member file [l:18{9}]"dfsvc.exe" of NetFx-dfsvc, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2014-07-29 20:28:29, Info                  CSI    000001c7 [SR] Cannot repair member file [l:20{10}]"IEExec.exe" of NetFx-IEExec, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2014-07-29 20:28:29, Info                  CSI    000001cf [SR] Cannot repair member file [l:24{12}]"mscorwks.dll" of NetFx-MSCORWKS_DLL, Version = 6.1.7601.18299, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-07-29 20:28:30, Info                  CSI    000001d1 [SR] Cannot repair member file [l:24{12}]"mscorwks.dll" of NetFx-MSCORWKS_DLL, Version = 6.1.7601.18299, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-07-29 20:29:43, Info                  CSI    00000337 [SR] Cannot repair member file [l:32{16}]"diasymreader.dll" of NetFx-Debugging_msdia70, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2014-07-29 20:29:43, Info                  CSI    00000338 [SR] Cannot repair member file [l:20{10}]"cvtres.exe" of NetFx-cvtres_for_VC_and_VB, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2014-07-29 20:29:43, Info                  CSI    00000339 [SR] Cannot repair member file [l:40{20}]"EventLogMessages.dll" of NetFx-EVENTLOGMESSAGES_DLL, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2014-07-29 20:29:43, Info                  CSI    0000033a [SR] Cannot repair member file [l:16{8}]"dw20.exe" of NetFx-DW, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2014-07-29 20:29:43, Info                  CSI    0000033b [SR] Cannot repair member file [l:18{9}]"dfdll.dll" of NetFx-DFDLL_DLL, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2014-07-29 20:29:43, Info                  CSI    0000033c [SR] Cannot repair member file [l:18{9}]"dfsvc.exe" of NetFx-dfsvc, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2014-07-29 20:29:43, Info                  CSI    0000033d [SR] Cannot repair member file [l:20{10}]"IEExec.exe" of NetFx-IEExec, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2014-07-29 20:29:44, Info                  CSI    0000033f [SR] Cannot repair member file [l:24{12}]"mscorwks.dll" of NetFx-MSCORWKS_DLL, Version = 6.1.7601.18299, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-07-29 20:29:44, Info                  CSI    00000340 [SR] Cannot repair member file [l:20{10}]"IEExec.exe" of NetFx-IEExec, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2014-07-29 20:29:44, Info                  CSI    00000344 [SR] Cannot repair member file [l:24{12}]"mscorwks.dll" of NetFx-MSCORWKS_DLL, Version = 6.1.7601.18299, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-07-29 20:29:44, Info                  CSI    00000349 [SR] Cannot repair member file [l:16{8}]"dw20.exe" of NetFx-DW, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2014-07-29 20:29:44, Info                  CSI    0000034c [SR] Cannot repair member file [l:32{16}]"diasymreader.dll" of NetFx-Debugging_msdia70, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2014-07-29 20:29:44, Info                  CSI    0000034f [SR] Cannot repair member file [l:40{20}]"EventLogMessages.dll" of NetFx-EVENTLOGMESSAGES_DLL, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2014-07-29 20:29:44, Info                  CSI    00000352 [SR] Cannot repair member file [l:20{10}]"cvtres.exe" of NetFx-cvtres_for_VC_and_VB, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2014-07-29 20:29:44, Info                  CSI    00000355 [SR] Cannot repair member file [l:18{9}]"dfdll.dll" of NetFx-DFDLL_DLL, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2014-07-29 20:29:44, Info                  CSI    00000358 [SR] Cannot repair member file [l:18{9}]"dfsvc.exe" of NetFx-dfsvc, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing


#15 sflatechguy

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Posted 29 July 2014 - 08:44 PM

Do you have Visual Studio installed on your computer? What version or versions of the .NET Framework to you have installed? I'll explain in a bit.

 

Here's a rundown of the files SFC couldn't fix:

 

IEExec.exe is part of Visual Studio .NET  Framework. It is used to debug applications launched using a URL, and it works with Internet Explorer.

http://support.microsoft.com/kb/822485

However, for some reason, bleepingcomputer.com has it listed as possible malware:

http://www.bleepingcomputer.com/startups/IEExec.exe-2865.html

 

Cvtres.exe is part of Visual Studio and .NET Framework

 

diasymreader.dll is part of Visual Studio and .NET Framework

 

dfdll.dll is part of .NET Framework

 

dfsvc.exe is part of .NET Framework

 

EventLogMessages.dll is part of .NET Framework, it assists in writing event logs.

 

mscorwks.dll  is  part of .NET Framework

 

EventLogMessages.dll  used in writing event log messages. It is often used by .NET Framework.

 

The .NET Framework is used by programmers, including Microsoft itself, to assist their program code to run in Windows. The above indicates you may have issues launching and running some programs if this isn't resolved -- but it's hard to say which programs.

If you have Visual Studio installed, uninstall it and reinstall it. As for the .NET Framework, please post back with the version(s) you have installed.

 

Lastly,

dw20.exe is an error-reporting application for Microsoft products that collects info on crashes and errors and sends them to Microsoft. It can be safely ignored.






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