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Printer Problem


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#1 MelissaPleases

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Posted 27 July 2014 - 08:40 PM

Okay, this question isn't for me, and it has nothing to do with my recent printer sharing nightmare... :)

 

My sister-in-law owns a Dell Photo 966 AiO printer. It's been sitting in a closet for about six months now, because it simply stopped working one day. So, I plugged the printer in, connected it to the computer via a USB cable, and tried to install it. Win 7 could not detect it, even though the power was on and the USB connected. The odd thing is, the printer will not turn off - or at least, the power light won't shut off. As soon as I plugged it in, the power light came on, but the printer did not go through any kind of boot or startup process. It does make an intermittent beep, but I can't locate that problem since I can't even install the printer. I downloaded the installation files from Dell, but when I tried to run them, the app told me that installation would not begin until I connected the printer to the computer and powered it on.

 

Since the printer was in an "On" state from the moment I plugged the power cord in, and it refuses to power down (or turn off the power indicator), I'm thinking that the printer is probably shot. I've poked around on the web a bit, but haven't found anything useful for this issue.

 

Any ideas from the gurus here?


Edited by MelissaPleases, 27 July 2014 - 08:43 PM.

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#2 TsVk!

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Posted 27 July 2014 - 09:57 PM

I'm not sure if I qualify as a printer guru... lol.

 

But it certainly sounds broken to me. The device has a software hard reset... which is a total oxymoron in itself.

 

Get someone to hold the door open, that way you can be sure it doesn't touch the sides as you throw it out.

 

Recently HP's have been providing the best network printers, and Canon decent USB printers. Xerox and Brother have been unreliable at my site.

 

TsVk! :busy:


Edited by TsVk!, 27 July 2014 - 09:58 PM.


#3 JohnC_21

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Posted 27 July 2014 - 10:07 PM

Dell printers are made by Lexmark. I did some searching and supposedly the 966 is a Lexmark X9350. Here are the instructions for a hard reset on a X9350. Who knows, maybe it will work on the Dell.



#4 TsVk!

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Posted 27 July 2014 - 10:19 PM

Her machine doesn't power off... bummer.

 

I didn't know Dell printers were made by Lexmark. Good research matching the models...

 

Thanks for that :thumbup2:



#5 MelissaPleases

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Posted 27 July 2014 - 11:06 PM

Thanks, JohnC - I'll give that a try and let you know what happens. It will be a day or three before I get back over there to finish up with her computer - when I do, I'll report back.


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Case: CoolerMaster Storm Trooper Full ATX | Motherboard: GIGABYTE GA-Z170X | CPU: Intel Core i7-6700K 8M Skylake Quad-Core | GPU: MSI Radeon R9 390X 8GB 512-Bit | PSU: EVGA 80 PLUS GOLD 850 W | RAM: Corsair Vengeance DDR4 SDRAM [4x8GB] Audio: Integrated Creative Sound Core 3D 5.1 | Internal Storage: Samsung 2 TB HDD | Seagate 1 TB HDD | Samsung 500GB SSD [x2] | Mushkin 500GB SSD | External Storage: Seagate 2TB | Optical Drive: Lite-On iHAS324 Dual Layer

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