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Xp Does Not Shutdown


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#1 bergranch

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Posted 01 June 2006 - 12:43 PM

When I try to shutdown XP, it hangs up on the "Windows is Shutting Down Screen". I've left it there for hours and it still is hung up. Any thought?

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#2 Animal

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Posted 01 June 2006 - 12:53 PM

WINDOWS XP SHUTDOWN & RESTART TROUBLESHOOTING Version 13.7 — February 27, 2005 is one place to find clues. More information about your system and applications used may be of help as well.

Be (XP Shutdown) Safe

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#3 Enthusiast

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Posted 01 June 2006 - 12:57 PM

The next time it does that open the task manager (ctrl-alt-del) and see what application is still open keeping the system from shutting down.
Highlight it and click "End Task".

Did it then shut down?

Let us know.

#4 Albert Frankenstein

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Posted 01 June 2006 - 01:22 PM

Welcome to BC! :thumbsup:

The other posters in this thread have given some good advice, but I just wanted to add something.

Often XP's exit sound file gets corrupt and if it does not run then XP won't shut down. I am not sure based on what you have told us so far if this is the issue or not, but let's see:

Go to:

Start > Control Panel > Sounds, Speech, and Audio Devices > Sounds and Audio Devices > Sounds tab

Under Program Events scroll down until you see Exit Windows. Highlight Exit Windows by clicking on it once. Then under Sounds choose None. Click Apply and finally OK.

Reboot if possible, or shut down computer and restart manually. Once it is up and running, shut down computer by going to Start > Turn Off Computer. See if it will shut down on it's own now.

If it does, the only difference will be that you will not longer hear the 2 seconds of music that XP usually plays as it shuts down.
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#5 Enthusiast

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Posted 01 June 2006 - 01:41 PM

Albert is absolutely correct on that!

I have had that happen to me before, although not with XP, but it will hang the system and prevent shutdown.

Do as he suggested and prevent the exit wav from being played and see if that cures the problem.

#6 bergranch

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Posted 01 June 2006 - 04:09 PM

So far I've eliminated the exit wav file, checked to see if any programs are running during shutdown (none were), did a virus scan and a spyware scan. Still fails to shutdown. I prevented a bunch of start up programs, including one called 's.exe'. The latter may be a virus but nothing removes it, its not even listed in the local settings\temp file that its supposed to be in. I only bring this up because I keep seeing some strange temp files forming when I'm doing nothing (JET1BDD.tmp, Perflig_perfdata_cc.dat, ~DFFOF1.tmp, WcesView.log)

I attempted a shutdown after starting up in the safe mode, still fails to shutdown.

#7 Enthusiast

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Posted 01 June 2006 - 04:12 PM

Try the following web based scans:

Kaspersky Anti-Virus Web Scanner
http://www.kaspersky.com/service?chapter=161739400#betatest

Panda Activescan
http://www.pandasoftware.com/activescan/co...n_principal.htm
http://www.pandasoftware.com/products/activescan.htm


Trend Micro antivirus and malware scan:
http://housecall-beta.trendmicro.com/en/st...orp.asp?id=scan

Etrust Anti-virus web scanner
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx.

Trojan scans
Sygate Trojanscan
http://scan.sygatetech.com/pretrojanscan.html


Windows Security Trojanscan
http://windowsecurity.com/trojanscan
See instructions for it here:
http://www.windowsecurity.com/trojanscan/trojanscan.asp




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