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It only takes one webpage to use up 90% of my Physical Memory


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#1 Snazzy Pierre

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Posted 27 July 2014 - 06:19 PM

(Problem described below; RAM, Vista version, and primary browser are stated first for clarity)

 

I am using Windows Vista 32-bit. 

 

I believe I have somewhere around 2.0 gigabytes of RAM, but I'm not entirely sure and it doesn't even matter, which I will explain as I go.

 

My primary browser is Google Chrome. I really don't use any others.

 

Problem:

 

As the title says, I'm having memory issues, and not the normal kind. All I need to do is just bring up ONE tab/webpage/window on Youtube that's about 15 minutes long, give it 5-20 minutes, and it will magically and gradually increase up to 1,000,000 kilobytes, which winds up being somewhere around 88% of my physical memory. Obviously, my computer slows down to a snail's pace, it locks up, and all I can do is hope and pray my computer notices me clicking the big red X or brings up Task Manager.

 

This is abnormal. Only a few weeks ago I could have a Twitch livestream or past-stream up at medium quality with a few Youtube videos up (not playing, but still tabbed up; they weren't minimized like when you go back to the desktop and everything clears off) or one Youtube page and 2-3 of my favorite videogame website which also happens to be rather taxing on computers, but nevertheless, my computer gladiatored through the pain and would always provide the services I desired, so long as they weren't ridiculous. I can no longer do that. No, my computer only allows one page and the pages gradually increase in the kilobytes they taking up. I am aware that Google Chrome is taxing on computers, and so are 30 minutes videos on Youtube, the gaming website, and Twitch streams, but now I can really only have 1-2 pages up and just pray I'm not typing a long-winded post when my pages begin to crash.

 

 

Steps I've taken:

 

I have ran the scans of Avast! (nothing found),

Malwarebytes Anti-Malware (a few things found, but all dealt with; none of them appeared to be rootkits by name);

SuperAntiSpyware (a few things found and dealt with);

Wise Registry Cleaner (did all of the basic things it allows me to do and had it deal with them);

GMER (a rootkit-finding device; it freezes my computer after it's done but it still removed rootkits months ago when I first used it);

I've emptied all of those caches and cookies and browser history and download history and all of that kind of stuff (if there's something you're not sure I did, simply mention it);

I don't have any visible extensions on Google Chrome except those that it requires of me;

and I've even uninstalled and re-installed Google Chrome, which sadly deleted all of my Favorites data.

 

I've also posted this problem in the Google support forums and have waited a few days with no response; I will post any information given to me by them assuming that it's legal (please inform me if it's not).

 

 

 

Please help. I have absolutely no idea what's going on. My pages just keep increasing in their memory usage and it's incredibly debilitating to not be able to multitask as I desire to do.

 

I will now apologize if this is unorganized or unhelpful to those seeking to help me; I'm not at all used to tech-help websites. 

 

I will try to keep as in-touch with this thread as I can.


Edited by Snazzy Pierre, 27 July 2014 - 06:20 PM.


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#2 ElfBane

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Posted 28 July 2014 - 05:30 AM

1. Try a different browser.

2. If you're going to be that big into video and/or gaming... then you really need more RAM.



#3 Willy22

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Posted 28 July 2014 - 07:08 AM

- Did this problem happen suddenly ? E.g., after installing Chrome ? Did this problem occur when you had MS Internet Explorer ? Or did the problems grow as time went by and more and more programs got added ?

- Install PcWinTech's Cleanmem. It regularly reduces memory usage of all programs. Let it collapse the filecache as well.



#4 dc3

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Posted 28 July 2014 - 10:38 AM

Please post the Malwarebytes log.
 
To find your Malwarebytes log,download mbam-check.exe from here and save it to your desktop.
 
To open the log double click on mbam-check.exe on your desktop.  When the log opens, scroll down toward the bottom of the log to Quarantined Items.  Copy and paste this in your next post.
 
 

Please download and install Speccy to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png

 

Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 
Please download MiniToolBox, save it to your desktop and run it.
 
Checkmark the following checkbox:
 
List Installed Programs
 
Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.
 
 
Please download AdwCleaner and run it.
 
An image like the one below will open, click on Scan.
 
adwcleaner11_zps48314883.png
 
Once the search is complete a list of the pending items will be displayed.  If you see any which you do not want removed, remove the check mark next to it.  
 
Click on Clean to remove the selected items.  If you have any questions about any items in the list please copy and paste the list in your topic so we can review it.  
 
You will receive a message telling you that all programs will be close so that the infections can be removed.  Click on Ok.
 
When the cleaning process is complete a log of what was removed will be presented.  Please copy and the paste this log in your next post.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 dc3

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Posted 28 July 2014 - 10:39 AM



Please run the ESET OnlineScan
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.

Edited by dc3, 28 July 2014 - 10:39 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#6 Snazzy Pierre

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Posted 28 July 2014 - 12:19 PM

I don't have much time right now as guests are coming over, but I can copy paste the Malwarebytes log because I smart enough to save it:

 

Malwarebytes Anti-Malware
www.malwarebytes.org
 
Scan Date: 7/25/2014
Scan Time: 8:30:47 PM
Logfile: PUP.Optional.Extutil.A and PUP.Optional.Managera.A scan log.txt
Administrator: Yes
 
Version: 2.00.2.1012
Malware Database: v2014.07.26.01
Rootkit Database: v2014.07.17.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled
 
OS: Windows Vista
CPU: x86
File System: NTFS
User: Kunc
 
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 257294
Time Elapsed: 9 min, 16 sec
 
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
 
Processes: 0
(No malicious items detected)
 
Modules: 0
(No malicious items detected)
 
Registry Keys: 0
(No malicious items detected)
 
Registry Values: 0
(No malicious items detected)
 
Registry Data: 0
(No malicious items detected)
 
Folders: 2
PUP.Optional.Extutil.A, C:\Users\Kunc\AppData\Local\Temp\D7ADFCCA-EE7E-442C-9999-C4D14FEF360B, , [a2ffc8d84c2fbe78a0b9645ce022b24e], 
PUP.Optional.Managera.A, C:\Users\Kunc\AppData\Local\Temp\38fdaae5-8e0e-493c-88ec-e05c3be06e42, , [b3ee8e124d2e5ed8dd7d576929d9b44c], 
 
Files: 5
PUP.Optional.Extutil.A, C:\Users\Kunc\AppData\Local\Temp\D7ADFCCA-EE7E-442C-9999-C4D14FEF360B\bk.js, , [a2ffc8d84c2fbe78a0b9645ce022b24e], 
PUP.Optional.Extutil.A, C:\Users\Kunc\AppData\Local\Temp\D7ADFCCA-EE7E-442C-9999-C4D14FEF360B\cs.js, , [a2ffc8d84c2fbe78a0b9645ce022b24e], 
PUP.Optional.Extutil.A, C:\Users\Kunc\AppData\Local\Temp\D7ADFCCA-EE7E-442C-9999-C4D14FEF360B\manifest.json, , [a2ffc8d84c2fbe78a0b9645ce022b24e], 
PUP.Optional.Managera.A, C:\Users\Kunc\AppData\Local\Temp\38fdaae5-8e0e-493c-88ec-e05c3be06e42\cs.js, , [b3ee8e124d2e5ed8dd7d576929d9b44c], 
PUP.Optional.Managera.A, C:\Users\Kunc\AppData\Local\Temp\38fdaae5-8e0e-493c-88ec-e05c3be06e42\manifest.json, , [b3ee8e124d2e5ed8dd7d576929d9b44c], 
 
Physical Sectors: 0
(No malicious items detected)
 
 
(end)
 
 
^^^^^^I just clicked on the buttons that have MBA-M deal with it.
 
Also, thank you Arachibutyrophobia. I will get on this probably tomorrow or later tonight, and I appreciate your help.
 
To the other commenters, the browser ISN'T the problem; it happened either suddenly or slowly over time to the point where I didn't really notice it, but no particular download has caused it, as I do not download things unless they have a good reputation. The only things that aren't popular anti-virus software that I have downloaded are images off of GoogleImages or trustworthy websites.

Edited by Snazzy Pierre, 28 July 2014 - 12:21 PM.


#7 dc3

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Posted 28 July 2014 - 01:29 PM

I don't know if you shut down your computer while you are away at work, but you need to restart the computer for the quarantined items to be removed.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#8 Snazzy Pierre

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Posted 29 July 2014 - 12:09 PM

I don't know if you shut down your computer while you are away at work, but you need to restart the computer for the quarantined items to be removed.

Yes, I've restarted multiple times since then.

 

http://speccy.piriform.com/results/l5BZaqXyKWqZvorQpchhr8e

 

^^^Speccy Link.

 

I want to download minitoolbox as you suggested, but Avast! warned me it might be dangerous. I looked it up on Google and I've gotten mixed reports, some just blatantly saying it's a virus and installs unwanted programs, others saying that it's not and it's a false positive (answers.Microsoft.com website mentioned that). I'm very close to believing you and continuing in the steps, but some reassurance I won't be doing anything stupid would be nice.


Edited by Snazzy Pierre, 29 July 2014 - 12:10 PM.


#9 dc3

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Posted 29 July 2014 - 12:54 PM

The link for the MiniToolBox is here at Bleeping Computer, for that reason I have a difficult time believing the download contains any infection.

 

I'm using Avast Pro, tried the download with the same results.  I've sent a PM to Grinler who is the owner of this website, I will wait till I hear back before making any further suggestions regarding Avast and Exclusions. 


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#10 dc3

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Posted 29 July 2014 - 01:29 PM

I just had a response from Grinler.  He has suggested that you disable Avast for the download and then re-enable it after you've made the download.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#11 Snazzy Pierre

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Posted 29 July 2014 - 01:45 PM

Can I tell Avast! it's a false positive, or do I have to literally turn it off?



#12 dc3

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Posted 29 July 2014 - 02:02 PM

You will have to disable it.

 

Click on Avast to open it.

 

Click on Settings, and then Active Protection.

 

Disable the File system shield and the Web Shield.

 

You can set this for 10 minutes, or Stop until restart of computer.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#13 Snazzy Pierre

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Posted 29 July 2014 - 08:40 PM

MiniToolBox by Farbar  Version: 21-07-2014
Ran by Kunc (administrator) on 29-07-2014 at 21:37:32
Running from "C:\Users\Kunc\Downloads"
Microsoft® Windows Vista™ Home Premium   (X86)
Boot Mode: Normal
***************************************************************************
 
 
=========================== Installed Programs ============================
Adobe Flash Player 14 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 14.0.0.145 - Adobe Systems Incorporated)
Adobe Reader X (10.1.10) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AA1000000001}) (Version: 10.1.10 - Adobe Systems Incorporated)
AOL Install (HKLM\...\{2357B8BC-88C9-4A72-818C-050CC4EB0778}) (Version: 1.0.0 - America Online, Inc)
avast! Free Antivirus (HKLM\...\Avast) (Version: 9.0.2021 - AVAST Software)
Belkin USB Wireless Adapter (HKLM\...\InstallShield_{549CE1BD-88E4-4C5E-BF75-B155624714CC}) (Version: 1.0.0.13 - Belkin)
Belkin USB Wireless Adapter (Version: 1.0.0.13 - Belkin) Hidden
Browser Address Error Redirector (HKLM\...\{62230596-37E5-4618-A329-0D21F529A86F}) (Version: 1.00.0000 - Dell)
CCleaner (HKLM\...\CCleaner) (Version: 4.14 - Piriform)
Conexant D850 PCI V.92 Modem (HKLM\...\CNXT_MODEM_PCI_VEN_14F1&DEV_2F20&SUBSYS_200F14F1) (Version:  - )
Dell Support Center (HKLM\...\{B8C54AB1-7E1A-40E8-B794-EDB6E8921F3A}) (Version: 1.0.07192 - Dell)
Dell System Customization Wizard (HKLM\...\{13BA7B44-B712-4DEE-A7B8-1DD564F37AE5}) (Version: 1.00.0000 - Dell Inc.)
DellSupport (HKLM\...\{7EFA5E6F-74F7-4AFB-8AEA-AA790BD3A76D}) (Version: 6.0.3075 - Dell)
Digital Line Detect (HKLM\...\{E646DCF0-5A68-11D5-B229-002078017FBF}) (Version: 1.21 - BVRP Software, Inc)
EarthLink Setup Files (HKLM\...\{5E68BB65-4059-4FE5-AAC4-0CD1D79BBDE2}) (Version: 2005.2.178.0.2.2 - EarthLink, Inc.)
Games, Music, & Photos Launcher (HKLM\...\{3E25E350-949F-4DB7-8288-2A60E018B4C1}) (Version: 1.00.0000 - Dell Inc.)
Google Chrome (HKLM\...\Google Chrome) (Version: 36.0.1985.125 - Google Inc.)
Google Update Helper (Version: 1.3.24.15 - Google Inc.) Hidden
Internet Service Offers Launcher (HKLM\...\{CCFF1E13-77A2-4032-8B12-7566982A27DF}) (Version: 1.00.0000 - Dell Inc.)
Java™ SE Runtime Environment 6 (HKLM\...\{3248F0A8-6813-11D6-A77B-00B0D0160000}) (Version: 1.6.0.0 - Sun Microsystems, Inc.)
Lexmark 4300 Series (HKLM\...\Lexmark 4300 Series) (Version:  - Lexmark International, Inc.)
Malwarebytes Anti-Malware version 2.0.2.1012 (HKLM\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.2.1012 - Malwarebytes Corporation)
Microsoft .NET Framework 3.5 SP1 (HKLM\...\Microsoft .NET Framework 3.5 SP1) (Version:  - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729 - Microsoft Corporation) Hidden
Microsoft Works (HKLM\...\{6D52C408-B09A-4520-9B18-475B81D393F1}) (Version: 08.05.0818 - Microsoft Corporation)
Modem Diagnostic Tool (HKLM\...\{F63A3748-B93D-4360-9AD4-B064481A5C7B}) (Version: 1.0.17.8 - Dell)
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
NetWaiting (HKLM\...\{3F92ABBB-6BBF-11D5-B229-002078017FBF}) (Version: 2.5.44 - BVRP Software, Inc)
NVIDIA Drivers (HKLM\...\NVIDIA Drivers) (Version: 1.4 - NVIDIA Corporation)
NVIDIANetworkDiagnostic (HKLM\...\InstallShield_{EFAD4066-CAF3-4B27-9669-12EED352C376}) (Version: 1.00.0000 - NVIDIA Corporation)
NVIDIANetworkDiagnostic (Version: 1.00.0000 - NVIDIA Corporation) Hidden
Product Documentation Launcher (HKLM\...\{89CEAE14-DD0F-448E-9554-15781EC9DB24}) (Version: 1.00.0000 - Dell Inc.)
Realtek High Definition Audio Driver (HKLM\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version:  - )
Roxio Creator Audio (HKLM\...\{83FFCFC7-88C6-41c6-8752-958A45325C82}) (Version: 3.3.0 - Roxio)
Roxio Creator BDAV Plugin (HKLM\...\{880AF49C-34F7-4285-A8AD-8F7A3D1C33DC}) (Version: 3.3.0 - Roxio)
Roxio Creator Copy (HKLM\...\{619CDD8A-14B6-43a1-AB6C-0F4EE48CE048}) (Version: 3.3.0 - Roxio)
Roxio Creator Data (HKLM\...\{0D397393-9B50-4c52-84D5-77E344289F87}) (Version: 3.3.0 - Roxio)
Roxio Creator DE (HKLM\...\{C8B0680B-CDAE-4809-9F91-387B6DE00F7C}) (Version: 3.3.0 - Roxio)
Roxio Creator Tools (HKLM\...\{0394CDC8-FABD-4ed8-B104-03393876DFDF}) (Version: 3.3.0 - Roxio)
Roxio Express Labeler (HKLM\...\{6675CA7F-E51B-4F6A-99D4-F8F0124C6EAA}) (Version: 2.1.0 - Roxio)
Roxio MyDVD DE (HKLM\...\{D639085F-4B6E-4105-9F37-A0DBB023E2FB}) (Version: 9.0.116 - Roxio, Inc.)
Roxio Update Manager (HKLM\...\{30465B6C-B53F-49A1-9EBA-A3F187AD502E}) (Version: 3.0.0 - Roxio)
Sonic Activation Module (Version: 1.0 - Sonic Solutions) Hidden
Speccy (HKLM\...\Speccy) (Version: 1.26 - Piriform)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 5.7.1018 - SUPERAntiSpyware.com)
User's Guides (HKLM\...\{5CD29180-A95E-11D3-A4EB-00C04F7BDB2C}) (Version:  - )
Wise Registry Cleaner 8.11 (HKLM\...\Wise Registry Cleaner_is1) (Version: 8.11 - WiseCleaner.com, Inc.)
 
**** End of log ****
 
 
^^^Minitoolbox scan (I think I did it right).


#14 Snazzy Pierre

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Posted 29 July 2014 - 09:00 PM

Alright, so now I've done Adwcleaner, and like you implied, I have no idea what these are and am afraid to remove them (these were found in Registry, by the way):

 

# AdwCleaner v3.301 - Report created 29/07/2014 at 21:53:57
# Updated 28/07/2014 by Xplode
# Operating System : Windows Vista ™ Home Premium  (32 bits)
# Username : Kunc - KUNC-PC
# Running from : C:\Users\Kunc\Downloads\AdwCleaner.exe
# Option : Scan
 
***** [ Services ] *****
 
 
***** [ Files / Folders ] *****
 
 
***** [ Scheduled Tasks ] *****
 
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
Data Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows [AppInit_DLLs] - C:\PROGRA~1\SearchProtect\SearchProtect\bin\SPVC32Loader.dll
Key Found : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{2318C2B1-4965-11D4-9B18-009027A5CD4F}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{2318C2B1-4965-11D4-9B18-009027A5CD4F}
Key Found : HKLM\SOFTWARE\Google\Chrome\Extensions\bopakagnckmlgajfccecajhnimjiiedh
Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}
 
***** [ Browsers ] *****
 
-\\ Internet Explorer v8.0.6001.18702
 
 
-\\ Google Chrome v36.0.1985.125
 
[ File : C:\Users\Kunc\AppData\Local\Google\Chrome\User Data\Default\preferences ]
 
Found [Extension] : bopakagnckmlgajfccecajhnimjiiedh
 
*************************
 
AdwCleaner[R0].txt - [1376 octets] - [29/07/2014 21:53:57]
 
########## EOF - C:\AdwCleaner\AdwCleaner[R0].txt - [1436 octets] ##########
 
 
I'll re-scan and act on what you say as soon as I see your reply.


#15 dc3

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Posted 30 July 2014 - 09:12 AM

Go ahead and click on Clean.

 

Please run a scan with the System File Checker (sfc /scannow).

 
The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.
 
Click on the Start button, then click on Run type cmd in the text box.  
 
You will see the following message This task will be created with administrative privileges, click on Ok, then press Enter.
 
If you are prompted for an administrator password or for a confirmation, enter the password, or click Allow.
 
A page similar to the one below will open.
 
commandprompt_zps212bc71a.png
 
Type in sfc /scannow and then press Enter to start the scan.  Please notice the space between sfc and the /scannow.
 
If the scan finds no integrity  problems in the first portion of the scan it should stop, to be sure that the scan has stopped wait five minutes, then type in exit and press Enter to stop the scan.
 
When the scan is finished please post the log of this scan.
 
To find sfc /scannow log, type cmd in the Search programs and files box, 
 
cmd will appear above the search box under Apps., right click on it and choose Run as administrator, this will open the Elevated Command Prompt.  This will look simlare to the image below.
 
elevatedcommandpromptw7_zpseba8c499.png
 
copy and paste the following in the Search programs and files box, then press Enter.  
 
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt
 
This will place a new icon on the desktop titled sfcdetails.  Click on this to open the log, copy it and paste it in your topic. 

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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