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Removed zero access but still have problems


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12 replies to this topic

#1 Oblioh

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Posted 27 July 2014 - 08:32 AM

Hello,

 

A few days ago my computer suddenly stopped working and now is only able to access programs and the internet through safe-mode. When I turn on the computer, in normal mode, the screen freezes and I am unable to do anything.

 

Having run many security scans and having read up a lot on bleepingcomputer.com I came across rkill. When I ran rkill, it detected a zero access rootkit detection. I then removed this using malwarebytes and himanpro.

 

Now when I run rkill, I find that my security integrity is compromised even though the zero access rootkits seem to have removed. I am now struggling to figure out how to fix this.

All help is very gratefully received.

 

Thank you in advance!

 

 

rkill log

 

Rkill 2.6.7 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2014 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 07/27/2014 03:04:08 PM in x86 mode.
Windows Version: Windows 7 Home Premium Service Pack 1

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * No malware processes found to kill.

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * No issues found.

Checking Windows Service Integrity:

 * COM+ Event System (EventSystem) is not Running.
   Startup Type set to: Automatic

 * Security Center (wscsvc) is not Running.
   Startup Type set to: Automatic (Delayed Start)

 * Windows Update (wuauserv) is not Running.
   Startup Type set to: Automatic (Delayed Start)

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * HOSTS file entries found:

  127.0.0.1       localhost

Program finished at: 07/27/2014 03:04:21 PM
Execution time: 0 hours(s), 0 minute(s), and 12 seconds(s)



BC AdBot (Login to Remove)

 


#2 Broni

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Posted 27 July 2014 - 03:09 PM

Welcome aboard p22002758.gif

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#3 Oblioh

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Posted 28 July 2014 - 04:02 AM

Thanks, Broni. I will post the logs for each check, in separate posts:

 

Security check

 

 Results of screen317's Security Check version 0.99.86 
 Windows 7 Service Pack 1 x86 (UAC is enabled) 
 Internet Explorer 11 
``````````````Antivirus/Firewall Check:``````````````
 Windows Security Center service is not running! This report may not be accurate!
 Windows Firewall Enabled! 
Microsoft Security Essentials  
 Antivirus up to date! 
`````````Anti-malware/Other Utilities Check:`````````
 Java™ 6 Update 33 
 Java version out of Date!
 Adobe Flash Player  14.0.0.145 
 Adobe Reader XI 
 Google Chrome 35.0.1916.153 
 Google Chrome 36.0.1985.125 
````````Process Check: objlist.exe by Laurent```````` 
 Microsoft Security Essentials MSMpEng.exe
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 
````````````````````End of Log``````````````````````
 



#4 Oblioh

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Posted 28 July 2014 - 04:04 AM

Farbar service scanner

 

Farbar Service Scanner Version: 21-07-2014
Ran by Shelley (administrator) on 28-07-2014 at 11:03:37
Running from "C:\Users\Shelley\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\T2O8ANTH"
Microsoft Windows 7 Home Premium  Service Pack 1 (X86)
Boot Mode: Network
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.

Windows Firewall:
=============

Firewall Disabled Policy:
==================

System Restore:
============
SDRSVC Service is not running. Checking service configuration:
The start type of SDRSVC service is OK.
The ImagePath of SDRSVC service is OK.
The ServiceDll of SDRSVC service is OK.

VSS Service is not running. Checking service configuration:
The start type of VSS service is OK.
The ImagePath of VSS service is OK.

System Restore Disabled Policy:
========================

Action Center:
============

wscsvc Service is not running. Checking service configuration:
The start type of wscsvc service is OK.
The ImagePath of wscsvc service is OK.
The ServiceDll of wscsvc service is OK.

Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is OK.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.

BITS Service is not running. Checking service configuration:
The start type of BITS service is set to Demand. The default start type is Auto.
The ImagePath of BITS service is OK.
The ServiceDll of BITS service is OK.

EventSystem Service is not running. Checking service configuration:
The start type of EventSystem service is OK.
The ImagePath of EventSystem service is OK.
The ServiceDll of EventSystem service is OK.

Windows Autoupdate Disabled Policy:
============================

Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.

Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1

Other Services:
==============

File Check:
========
C:\windows\system32\nsisvc.dll => File is digitally signed
C:\windows\system32\Drivers\nsiproxy.sys => File is digitally signed
C:\windows\system32\dhcpcore.dll => File is digitally signed
C:\windows\system32\Drivers\afd.sys => File is digitally signed
C:\windows\system32\Drivers\tdx.sys => File is digitally signed
C:\windows\system32\Drivers\tcpip.sys => File is digitally signed
C:\windows\system32\dnsrslvr.dll => File is digitally signed
C:\windows\system32\mpssvc.dll => File is digitally signed
C:\windows\system32\bfe.dll => File is digitally signed
C:\windows\system32\Drivers\mpsdrv.sys => File is digitally signed
C:\windows\system32\SDRSVC.dll => File is digitally signed
C:\windows\system32\vssvc.exe => File is digitally signed
C:\windows\system32\wscsvc.dll => File is digitally signed
C:\windows\system32\wbem\WMIsvc.dll => File is digitally signed
C:\windows\system32\wuaueng.dll => File is digitally signed
C:\windows\system32\qmgr.dll => File is digitally signed
C:\windows\system32\es.dll => File is digitally signed
C:\windows\system32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\windows\system32\ipnathlp.dll => File is digitally signed
C:\windows\system32\iphlpsvc.dll => File is digitally signed
C:\windows\system32\svchost.exe => File is digitally signed
C:\windows\system32\rpcss.dll => File is digitally signed

**** End of log ****



#5 Oblioh

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Posted 28 July 2014 - 04:05 AM

MiniToolBox

 

MiniToolBox by Farbar  Version: 21-07-2014
Ran by Shelley (administrator) on 28-07-2014 at 11:04:58
Running from "C:\Users\Shelley\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\JQF5VNZP"
Microsoft Windows 7 Home Premium  Service Pack 1 (X86)
Boot Mode: Network
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================

127.0.0.1       localhost

========================= IP Configuration: ================================

Atheros AR9285 Wireless Network Adapter = Wireless Network Connection (Connected)
Marvell Yukon 88E8040 Family PCI-E Fast Ethernet Controller = Local Area Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled

popd
# End of IPv4 configuration

 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Shelley-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection* 23:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Juniper Network Connect Virtual Adapter
   Physical Address. . . . . . . . . : 00-FF-18-55-C6-85
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : F6-7B-CB-38-BC-FF
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Atheros AR9285 Wireless Network Adapter
   Physical Address. . . . . . . . . : F0-7B-CB-38-BC-FF
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::84f9:52ca:c50a:f5bf%11(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.178.13(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : 28 July 2014 10:53:19
   Lease Expires . . . . . . . . . . : 28 July 2014 11:53:24
   Default Gateway . . . . . . . . . : 192.168.178.1
   DHCP Server . . . . . . . . . . . : 192.168.178.1
   DHCPv6 IAID . . . . . . . . . . . : 317750219
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-3D-9B-2D-00-24-54-2A-16-BF
   DNS Servers . . . . . . . . . . . : 212.54.40.25
                                       212.54.44.54
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Marvell Yukon 88E8040 Family PCI-E Fast Ethernet Controller
   Physical Address. . . . . . . . . : 00-24-54-2A-16-BF
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 33:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{3EE05CBC-13C5-46D8-8B67-DBA31BCE565E}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #8
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  dns.tb.iss.as9143.net
Address:  212.54.40.25

Name:    google.com
Addresses:  2a00:1450:4013:c00::64
   74.125.136.101
   74.125.136.100
   74.125.136.113
   74.125.136.138
   74.125.136.139
   74.125.136.102

Pinging google.com [74.125.136.101] with 32 bytes of data:
Reply from 74.125.136.101: bytes=32 time=13ms TTL=48
Reply from 74.125.136.101: bytes=32 time=17ms TTL=48

Ping statistics for 74.125.136.101:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 13ms, Maximum = 17ms, Average = 15ms
Server:  dns.tb.iss.as9143.net
Address:  212.54.40.25

Name:    yahoo.com
Addresses:  98.139.183.24
   98.138.253.109
   206.190.36.45

Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=116ms TTL=44
Reply from 98.139.183.24: bytes=32 time=110ms TTL=44

Ping statistics for 98.139.183.24:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 110ms, Maximum = 116ms, Average = 113ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 24...00 ff 18 55 c6 85 ......Juniper Network Connect Virtual Adapter
 12...f6 7b cb 38 bc ff ......Microsoft Virtual WiFi Miniport Adapter
 11...f0 7b cb 38 bc ff ......Atheros AR9285 Wireless Network Adapter
 10...00 24 54 2a 16 bf ......Marvell Yukon 88E8040 Family PCI-E Fast Ethernet Controller
  1...........................Software Loopback Interface 1
 43...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 45...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #8
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0    192.168.178.1   192.168.178.13     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
    192.168.178.0    255.255.255.0         On-link    192.168.178.13    281
   192.168.178.13  255.255.255.255         On-link    192.168.178.13    281
  192.168.178.255  255.255.255.255         On-link    192.168.178.13    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link    192.168.178.13    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link    192.168.178.13    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
 11    281 fe80::/64                On-link
 11    281 fe80::84f9:52ca:c50a:f5bf/128
                                    On-link
  1    306 ff00::/8                 On-link
 11    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\windows\system32\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\windows\system32\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 06 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog5 08 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 09 C:\windows\system32\winrnr.dll [20992] (Microsoft Corporation)
Catalog9 01 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 11 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 12 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 13 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 14 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 15 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 16 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 17 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 18 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 19 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 20 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 21 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 22 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 23 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 24 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 25 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 26 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 27 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 28 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 29 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 30 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 31 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 32 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 33 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 34 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 35 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 36 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 37 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 38 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 39 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 40 C:\windows\system32\mswsock.dll [231424] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/27/2014 02:51:07 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\windows\system32\wbem\wmiprvse.exe; Description = ComboFix created restore point; Error = 0x8007043c).

Error: (07/27/2014 02:51:07 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance.  hr = 0x8007043c, This service cannot be started in Safe Mode
.

Operation:
   Instantiating VSS server

Error: (07/27/2014 02:51:07 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: The COM Server with CLSID {e579ab5f-1cc4-44b4-bed9-de0991ff0623} and name IVssCoordinatorEx2 cannot be started during Safe Mode.
The Volume Shadow Copy service cannot start while in safe mode. [0x8007043c, This service cannot be started in Safe Mode
]

Operation:
   Instantiating VSS server

Error: (07/27/2014 02:21:40 PM) (Source: Microsoft Security Client Setup) (User: Shelley-PC)
Description: HRESULT:0x8004FF11
Description:Can’t install Microsoft Security Essentials on a computer running in safe mode. Your computer is currently running in safe mode. To install Security Essentials, your computer must be running in normal mode. Please restart your computer in normal mode, and then try to run the Security Essentials Setup Wizard again. Error code:0x8004FF11.

Error: (07/27/2014 02:20:32 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Program Files\AVAST Software\Avast\Setup\Instup.exe Files\AVAST Software\Avast\Setup\Instup.exe" /control_panel /instop:uninstall; Description = avast! antivirus system restore point; Error = 0x8007043c).

Error: (07/27/2014 01:52:09 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\windows\system32\wbem\wmiprvse.exe; Description = ComboFix created restore point; Error = 0x8007043c).

Error: (07/27/2014 01:52:09 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance.  hr = 0x8007043c, This service cannot be started in Safe Mode
.

Operation:
   Instantiating VSS server

Error: (07/27/2014 01:52:09 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: The COM Server with CLSID {e579ab5f-1cc4-44b4-bed9-de0991ff0623} and name IVssCoordinatorEx2 cannot be started during Safe Mode.
The Volume Shadow Copy service cannot start while in safe mode. [0x8007043c, This service cannot be started in Safe Mode
]

Operation:
   Instantiating VSS server

Error: (07/27/2014 01:45:34 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Program Files\UnHackMe\reanimator.exe Files\UnHackMe\reanimator.exe" /wiz /full; Description = RegRun Virus Scan; Error = 0x8007043c).

Error: (07/27/2014 01:31:55 PM) (Source: Application Error) (User: )
Description: Faulting application name: msnmsgr.exe, version: 15.4.3555.308, time stamp: 0x4f596cbb
Faulting module name: YCWebCameraSource.ax, version: 2.0.7883.3217, time stamp: 0x4a88fced
Exception code: 0xc0000005
Fault offset: 0x0000c9f8
Faulting process id: 0xcf0
Faulting application start time: 0xmsnmsgr.exe0
Faulting application path: msnmsgr.exe1
Faulting module path: msnmsgr.exe2
Report Id: msnmsgr.exe3

System errors:
=============
Error: (07/28/2014 11:03:55 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (07/28/2014 11:03:55 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (07/28/2014 11:03:55 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (07/28/2014 11:03:45 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (07/28/2014 11:03:45 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (07/28/2014 11:03:45 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (07/28/2014 11:03:44 AM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

 New Signature Version:

 Previous Signature Version: 1.179.984.0

 Update Source: %NT AUTHORITY59

 Update Stage: 4.5.0216.00

 Source Path: 4.5.0216.01

 Signature Type: %NT AUTHORITY602

 Update Type: %NT AUTHORITY604

 User: NT AUTHORITY\SYSTEM

 Current Engine Version: %NT AUTHORITY605

 Previous Engine Version: %NT AUTHORITY606

 Error code: %NT AUTHORITY607

 Error description: %NT AUTHORITY608

Error: (07/28/2014 11:03:44 AM) (Source: DCOM) (User: )
Description: 1084wuauserv{E60687F7-01A1-40AA-86AC-DB1CBF673334}

Error: (07/28/2014 11:02:47 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (07/28/2014 11:02:47 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Microsoft Office Sessions:
=========================
Error: (07/27/2014 02:51:07 PM) (Source: System Restore)(User: )
Description: C:\windows\system32\wbem\wmiprvse.exeComboFix created restore point0x8007043c

Error: (07/27/2014 02:51:07 PM) (Source: VSS)(User: )
Description: CoCreateInstance0x8007043c, This service cannot be started in Safe Mode

Operation:
   Instantiating VSS server

Error: (07/27/2014 02:51:07 PM) (Source: VSS)(User: )
Description: {e579ab5f-1cc4-44b4-bed9-de0991ff0623}IVssCoordinatorEx20x8007043c, This service cannot be started in Safe Mode

Operation:
   Instantiating VSS server

Error: (07/27/2014 02:21:40 PM) (Source: Microsoft Security Client Setup)(User: Shelley-PC)
Description: HRESULT:0x8004FF11
Description:Can’t install Microsoft Security Essentials on a computer running in safe mode. Your computer is currently running in safe mode. To install Security Essentials, your computer must be running in normal mode. Please restart your computer in normal mode, and then try to run the Security Essentials Setup Wizard again. Error code:0x8004FF11.

Error: (07/27/2014 02:20:32 PM) (Source: System Restore)(User: )
Description: C:\Program Files\AVAST Software\Avast\Setup\Instup.exe Files\AVAST Software\Avast\Setup\Instup.exe" /control_panel /instop:uninstallavast! antivirus system restore point0x8007043c

Error: (07/27/2014 01:52:09 PM) (Source: System Restore)(User: )
Description: C:\windows\system32\wbem\wmiprvse.exeComboFix created restore point0x8007043c

Error: (07/27/2014 01:52:09 PM) (Source: VSS)(User: )
Description: CoCreateInstance0x8007043c, This service cannot be started in Safe Mode

Operation:
   Instantiating VSS server

Error: (07/27/2014 01:52:09 PM) (Source: VSS)(User: )
Description: {e579ab5f-1cc4-44b4-bed9-de0991ff0623}IVssCoordinatorEx20x8007043c, This service cannot be started in Safe Mode

Operation:
   Instantiating VSS server

Error: (07/27/2014 01:45:34 PM) (Source: System Restore)(User: )
Description: C:\Program Files\UnHackMe\reanimator.exe Files\UnHackMe\reanimator.exe" /wiz /fullRegRun Virus Scan0x8007043c

Error: (07/27/2014 01:31:55 PM) (Source: Application Error)(User: )
Description: msnmsgr.exe15.4.3555.3084f596cbbYCWebCameraSource.ax2.0.7883.32174a88fcedc00000050000c9f8cf001cfa98e202a19c6C:\Program Files\Windows Live\Messenger\msnmsgr.exeC:\Program Files\CyberLink\YouCam\YCWebCameraSource.ax9c1edac4-1581-11e4-a427-0024542a16bf

 

=========================== Installed Programs ============================
7-Zip 9.22beta (HKLM\...\7-Zip) (Version:  - )
Adobe AIR (HKLM\...\Adobe AIR) (Version: 2.0.3.13070 - Adobe Systems Inc.)
Adobe AIR (Version: 2.0.3.13070 - Adobe Systems Inc.) Hidden
Adobe Flash Player 14 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 14.0.0.145 - Adobe Systems Incorporated)
Adobe Flash Player 14 Plugin (HKLM\...\Adobe Flash Player Plugin) (Version: 14.0.0.145 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.07) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.07 - Adobe Systems Incorporated)
Adobe Shockwave Player 11.5 (HKLM\...\Adobe Shockwave Player) (Version: 11.5.9.615 - Adobe Systems, Inc.)
Amos 17.0 (HKLM\...\{9DB2E18E-2A1F-4D65-A258-9CB446903C3E}) (Version: 17.0.0 - SPSS Inc.)
AnyPC Client (HKLM\...\{1AFA1FEF-8CF9-4A51-AC46-64FAA7F3D9E2}) (Version: 1.0.0.23 - Doctorsoft)
Apple Application Support (HKLM\...\{46F044A5-CE8B-4196-984E-5BD6525E361D}) (Version: 2.3.6 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{0592EF96-69D8-4E4B-9CC9-88F58EA86F01}) (Version: 7.0.0.117 - Apple Inc.)
Apple Software Update (HKLM\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Atheros Client Installation Program (HKLM\...\{D1434266-0486-4469-B338-A60082CC04E1}) (Version: 1.0.1.0805 - Atheros)
BatteryLifeExtender (HKLM\...\{853F8A41-A3C9-43FA-87FA-1AE74FC6F3F7}) (Version: 1.0.1 - Samsung)
Bing Bar (HKLM\...\{08234a0d-cf39-4dca-99f0-0c5cb496da81}) (Version: 6.3.2291.0 - Microsoft Corporation)
Bing Bar Platform (Version: 6.3.2291.0 - Microsoft Corporation) Hidden
Bonjour (HKLM\...\{79155F2B-9895-49D7-8612-D92580E0DE5B}) (Version: 3.0.0.10 - Apple Inc.)
Bonjour Print Services (HKLM\...\{9D210D79-AEC5-453B-960C-4DD2C73931E1}) (Version: 2.0.2.0 - Apple Inc.)
Citrix Authentication Manager (Version: 5.1.0.62606 - Citrix Systems, Inc.) Hidden
Citrix Receiver (HDX Flash Redirection) (Version: 14.1.0.0 - Citrix Systems, Inc.) Hidden
Citrix Receiver (HKLM\...\CitrixOnlinePluginPackWeb) (Version: 14.1.0.0 - Citrix Systems, Inc.)
Citrix Receiver Inside (Version: 4.1.0.56471 - Citrix Systems, Inc.) Hidden
Citrix Receiver Updater (Version: 4.1.0.56461 - Citrix Systems, Inc.) Hidden
Citrix Receiver(Aero) (Version: 14.1.0.0 - Citrix Systems, Inc.) Hidden
Citrix Receiver(DV) (Version: 14.1.0.0 - Citrix Systems, Inc.) Hidden
Citrix Receiver(USB) (Version: 14.1.0.0 - Citrix Systems, Inc.) Hidden
Compatibility Pack for the 2007 Office system (HKLM\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
CyberLink DVD Suite (HKLM\...\InstallShield_{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}) (Version: 6.0.2806 - CyberLink Corp.)
CyberLink DVD Suite (Version: 6.0.2806 - CyberLink Corp.) Hidden
CyberLink LabelPrint (HKLM\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.1916 - CyberLink Corp.)
CyberLink LabelPrint (Version: 2.5.1916 - CyberLink Corp.) Hidden
CyberLink Power2Go (HKLM\...\InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.0.3108a - CyberLink Corp.)
CyberLink Power2Go (Version: 6.0.3108a - CyberLink Corp.) Hidden
CyberLink PowerDirector (HKLM\...\InstallShield_{CB099890-1D5F-11D5-9EA9-0050BAE317E1}) (Version: 7.0.3213 - CyberLink Corp.)
CyberLink PowerDirector (Version: 7.0.3213 - CyberLink Corp.) Hidden
CyberLink PowerDVD 8 (HKLM\...\InstallShield_{2BF2E31F-B8BB-40A7-B650-98D28E0F7D47}) (Version: 8.0.2815b - CyberLink Corp.)
CyberLink PowerDVD 8 (Version: 8.0.2815b - CyberLink Corp.) Hidden
CyberLink PowerProducer (HKLM\...\InstallShield_{B7A0CE06-068E-11D6-97FD-0050BACBF861}) (Version: 5.0.1.1812 - CyberLink Corp.)
CyberLink PowerProducer (Version: 5.0.1.1812 - CyberLink Corp.) Hidden
CyberLink YouCam (HKLM\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 2.0.3304 - CyberLink Corp.)
CyberLink YouCam (Version: 2.0.3304 - CyberLink Corp.) Hidden
D3DX10 (Version: 15.4.2368.0902 - Microsoft) Hidden
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{5C78021E-3C8E-4EDF-97EA-E9B8D808FD6D}) (Version:  - Microsoft)
Dropbox (HKCU\...\Dropbox) (Version: 2.10.3 - Dropbox, Inc.)
Easy Display Manager (HKLM\...\{17283B95-21A8-4996-97DA-547A48DB266F}) (Version: 3.0 - Samsung Electronics Co., Ltd.)
Easy Network Manager (HKLM\...\{A5675A9E-F073-414A-9A04-F9BCD50459D7}) (Version: 4.2.6 - Samsung)
Easy SpeedUp Manager (HKLM\...\{EF367AA4-070B-493C-9575-85BE59D789C9}) (Version: 3.0.0.5 - Samsung Electronics Co.,Ltd.)
EasyBatteryManager (HKLM\...\{178EE5F4-0F86-4BF0-A0D1-9790AFF409D1}) (Version: 4.0.0.3 - Samsung)
Game Pack (HKLM\...\{63eafc52-b963-4297-a7eb-d412944e7065}_is1) (Version: 5.3.0.10 - Oberon Media, Inc.)
Google Chrome (HKLM\...\Google Chrome) (Version: 36.0.1985.125 - Google Inc.)
Google Earth (HKLM\...\{4D2A6330-2F8B-11E3-9C40-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
Google Toolbar for Internet Explorer (HKLM\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.5111.1712 - Google Inc.)
Google Toolbar for Internet Explorer (Version: 1.0.0 - Google Inc.) Hidden
Google Update Helper (Version: 1.3.24.15 - Google Inc.) Hidden
HP Officejet Pro 8600 Basic Device Software (HKLM\...\{9C55C629-6C4F-48A9-8840-C897DF6187ED}) (Version: 25.0.619.0 - Hewlett-Packard Co.)
HP Officejet Pro 8600 Help (HKLM\...\{B6F5C6D8-C443-4B55-932F-AE11B5743FC4}) (Version: 140.0.2.2 - Hewlett Packard)
HP Officejet Pro 8600 Product Improvement Study (HKLM\...\{669B49D6-BCA8-4F7C-9248-CE5677750285}) (Version: 25.0.619.0 - Hewlett-Packard Co.)
HP Photo Creations (HKLM\...\HP Photo Creations) (Version: 1.0.0.12262 - HP)
HP Update (HKLM\...\{85DF2EED-08BC-46FB-90DA-28B0D0A8E8A8}) (Version: 5.003.000.004 - Hewlett-Packard)
I.R.I.S. OCR (HKLM\...\{CA6BCA2F-EDEB-408F-850B-31404BE16A61}) (Version: 12.3.4.0 - HP)
IBM SPSS Statistics 22 (HKLM\...\{104875A1-D083-4A34-BC4F-3F635B7F8EF7}) (Version: 22.0.0.0 - IBM Corp)
iCloud (HKLM\...\{DA7DF8E2-4B8F-4286-97FE-DE3FFFE9B728}) (Version: 1.1.0.40 - Apple Inc.)
Inquisit 3 by Millisecond Software (HKLM\...\{A5060212-286B-4D6D-89E0-8EE1999C8BA9}) (Version: 3.0.6 - Millisecond Software, LLC)
Intel® Graphics Media Accelerator Driver (HKLM\...\HDMI) (Version: 8.15.10.2202 - Intel Corporation)
Intel® Matrix Storage Manager (HKLM\...\{9068B2BE-D93A-4C0A-861C-5E35E2C0E09E}) (Version:  - Intel Corporation)
iTunes (HKLM\...\{C8EBB0DE-5655-4D32-99E1-9447E702A89F}) (Version: 11.1.2.32 - Apple Inc.)
Java Auto Updater (Version: 2.0.7.1 - Sun Microsystems, Inc.) Hidden
Java™ 6 Update 33 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83216033FF}) (Version: 6.0.330 - Oracle)
Juniper Networks Network Connect 7.1.0 (HKLM\...\Juniper Network Connect 7.1.0) (Version: 7.1.0.18193 - Juniper Networks)
Juniper Networks, Inc. Setup Client (HKCU\...\Juniper_Setup_Client) (Version: 7.1.2.10059 - Juniper Networks, Inc.)
Junk Mail filter update (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Keynote Connector (HKLM\...\KeynoteConnector) (Version:  - )
Malwarebytes Anti-Malware version 2.0.2.1012 (HKLM\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.2.1012 - Malwarebytes Corporation)
Marvell Miniport Driver (HKLM\...\Marvell Miniport Driver) (Version: 11.22.3.3 - Marvell)
McAfee Agent (HKLM\...\{A638557B-1F13-40A0-9627-C892FBCA6960}) (Version: 4.0.0.1180 - McAfee, Inc.)
McAfee VirusScan Enterprise (HKLM\...\{147BCE03-C0F1-4C9F-8157-6A89B6D2D973}) (Version: 8.7.0 - McAfee, Inc.)
Mendeley Desktop 0.9.9.2 (HKLM\...\Mendeley Desktop) (Version: 0.9.9.2 - Mendeley Ltd.)
Microsoft .NET Framework 1.1 (HKLM\...\{CB2F7EDD-9D1F-43C1-90FC-4F52EAE172A1}) (Version: 1.1.4322 - Microsoft)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6012.5000 - Microsoft Corporation) Hidden
Microsoft Default Manager (Version: 2.2.114.0 - Microsoft Corporation) Hidden
Microsoft Office Access MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office File Validation Add-In (HKLM\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Live Add-in 1.5 (HKLM\...\{F40BBEC7-C2A4-4A00-9B24-7A055A2C5262}) (Version: 2.0.4024.1 - Microsoft Corporation)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint Viewer 2007 (English) (HKLM\...\{95120000-00AF-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (HKLM\...\Office14.PROPLUS) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Suite Activation Assistant (HKLM\...\{E50AE784-FABE-46DA-A1F8-7B6B56DCB22E}) (Version: 2.9 - Microsoft Corporation)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Search Enhancement Pack (Version: 3.0.131.0 - Microsoft Corporation) Hidden
Microsoft Security Client (Version: 4.5.0216.0 - Microsoft Corporation) Hidden
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.5.216.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30214.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Works (HKLM\...\{15BC8CD0-A65B-47D0-A2DD-90A824590FA8}) (Version: 9.7.0621 - Microsoft Corporation)
MobileMe Control Panel (HKLM\...\{926BD0E8-24A3-41D2-AF9B-340F1A37ED12}) (Version: 3.1.8.0 - Apple Inc.)
MSVCRT (Version: 15.4.2862.0708 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0 - Microsoft Corporation) Hidden
Online Plug-in (Version: 14.1.0.0 - Citrix Systems, Inc.) Hidden
QuickTime (HKLM\...\{0E64B098-8018-4256-BA23-C316A43AD9B0}) (Version: 7.72.80.56 - Apple Inc.)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0 - RealNetworks, Inc) Hidden
RealPlayer (HKLM\...\RealPlayer 15.0) (Version:  - RealNetworks)
Realtek High Definition Audio Driver (HKLM\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.5986 - Realtek Semiconductor Corp.)
RealUpgrade 1.1 (Version: 1.1.0 - RealNetworks, Inc.) Hidden
Safari (HKLM\...\{C779648B-410E-4BBA-B75B-5815BCEFE71D}) (Version: 5.34.57.2 - Apple Inc.)
Samsung Recovery Solution 4 (HKLM\...\{145DE957-0679-4A2A-BB5C-1D3E9808FAB2}) (Version: 4.0.0.6 - Samsung)
Samsung Support Center (HKLM\...\{CCC2B140-B47A-45FA-AAE3-BD60DA41AE00}) (Version: 1.0.21 - Samsung)
Samsung Update Plus (HKLM\...\{D3F2FAA5-FEC4-42AA-9ABA-1F763919A2B5}) (Version: 2.0 - Samsung Electronics Co., Ltd.)
SamsungMovie (HKLM\...\{EFA6EF6A-9E0D-4CF0-91DD-B55D8632F65A}) (Version: 1.0.0 - Samsung)
Secure Download Manager (HKLM\...\{D8A1AE00-9245-400A-B125-138735C0C5A8}) (Version: 3.1.60 - Kivuto Solutions Inc.)
SegStat (HKLM\...\{3C99314D-3EA1-4E8B-881B-F1FF77C37566}) (Version: 1.0.2 - Lancaster University)
Self-service Plug-in (Version: 4.1.0.41738 - Citrix Systems, Inc.) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (Version:  - Microsoft) Hidden
Skype Click to Call (HKLM\...\{B6CF2967-C81E-40C0-9815-C05774FEF120}) (Version: 5.6.8442 - Skype Technologies S.A.)
Skype™ 6.11 (HKLM\...\{4E76FF7E-AEBA-4C87-B788-CD47E5425B9D}) (Version: 6.11.102 - Skype Technologies S.A.)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 14.0.10.0 - Synaptics Incorporated)
TurningPoint 2008 (HKLM\...\{B6FCAE72-20C8-44E8-B3CA-F9FB6B2210CF}) (Version: 4.3.2.1200 - Turning Technologies, LLC.)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{B4A38370-2ADB-46B0-A1B0-0C4A2F7DCA31}) (Version:  - Microsoft)
Update for Microsoft Excel 2010 (KB2837600) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{4ACD847E-547D-493F-9A86-F73EAE1B5174}) (Version:  - Microsoft)
Update for Microsoft Filter Pack 2.0 (KB2878281) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{302A8FE3-EBF5-486C-A431-16A1CD914443}) (Version:  - Microsoft)
Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{4EEA3D3E-989C-4DF4-AB0A-3042C0C12AA3}) (Version:  - Microsoft)
Update for Microsoft InfoPath 2010 (KB2817396) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{39767ECA-1731-45DB-AB5B-6BF40E151D66}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2494150) (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{3FCFD88F-4D13-4F38-8625-ABABEA7F61EA}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{DADF7E25-FFA4-4D02-BE84-1DAE62C18516}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{F4284D93-7AE8-4309-8CF3-9AD394F35F3A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{287A1E92-9E41-4BC1-8920-B3D0E9220800}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{9D69691D-823D-4C3E-9B12-563A3F520366}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{ECFE33A3-B8B7-439A-ADE4-59FBD29EF9B8}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{35698CB7-AAA2-4577-B505-DBFF504AEF23}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{5AA578BB-759C-40FD-9661-A737C0884541}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2825635) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{F1A20C69-9FE5-40FD-9CD5-84EABC2EF64A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{BA610006-2C39-4419-9834-CF61AB24810A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837581) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{334FB202-28D7-4BA4-8BC9-4FE4AB233EA0}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837606) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{B0D672F7-883E-4279-8E75-D97A5445AB46}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2878252) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{B0DB9F71-E0F7-4FE6-8925-35B860CAC0C4}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2881028) 32-Bit Edition (HKLM\...\{90140000-001F-0409-0000-0000000FF1CE}_Office14.PROPLUS_{C0BDC1DE-C35E-422B-8CBD-C1D555468720}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2881028) 32-Bit Edition (HKLM\...\{90140000-001F-040C-0000-0000000FF1CE}_Office14.PROPLUS_{089DBFD7-8211-43B2-AAAE-5BDD8C23E3A8}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2881028) 32-Bit Edition (HKLM\...\{90140000-001F-0C0A-0000-0000000FF1CE}_Office14.PROPLUS_{794A0574-4E2F-4D58-B2A0-D7460ACDC85C}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{51CCA922-A0CC-47C4-8910-6936D97CAC2E}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{2AB483F1-C86E-427A-83B4-23889B03512D}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition (HKLM\...\{90140000-001A-0409-0000-0000000FF1CE}_Office14.PROPLUS_{DCE104A1-1875-4469-A83D-A5BFA6C4640F}) (Version:  - Microsoft)
Update for Microsoft PowerPoint 2010 (KB2837579) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{2BA40F82-F3A4-441C-BF1A-ED4C42FF4872}) (Version:  - Microsoft)
Update for Microsoft PowerPoint 2010 (KB2837579) 32-Bit Edition (HKLM\...\{90140000-0018-0409-0000-0000000FF1CE}_Office14.PROPLUS_{334AA0A1-2BB1-4D74-B66A-2B2C4D9C2C87}) (Version:  - Microsoft)
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{F9F5A080-AF38-4966-9A6B-C43DCA465035}) (Version:  - Microsoft)
Update for Microsoft Visio 2010 (KB2880526) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{7B29D8B8-6A87-496C-A65E-B935E740448A}) (Version:  - Microsoft)
Update for Microsoft Visio Viewer 2010 (KB2837587) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{38CF30E4-3348-4BD1-A859-B630C355A56F}) (Version:  - Microsoft)
Update for Microsoft Word 2010 (KB2880529) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{B9B89E01-5B6B-4F73-BC34-B2C0D8ACB4CD}) (Version:  - Microsoft)
User Guide (HKLM\...\{BAE68339-B0F6-4D33-9554-5A3DB2DFF5DA}) (Version: 1.0 - )
VoiceOver Kit (HKLM\...\{6B4AD1A9-E73A-4184-9D6B-072F8A3C5EBA}) (Version: 1.42.128.0 - Apple Inc.)
Windows Live Communications Platform (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM\...\WinLiveSuite) (Version: 15.4.3555.0308 - Microsoft Corporation)
Windows Live Essentials (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Family Safety (Version: 15.4.3555.0308 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0 - Microsoft Corporation) Hidden
Windows Live Installer (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mail (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Messenger (Version: 15.4.3538.0513 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Movie Maker (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live SOXE (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Sync (HKLM\...\{B10914FD-8812-47A4-85A1-50FCDE7F1F33}) (Version: 14.0.8117.416 - Microsoft Corporation)
Windows Live UX Platform (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Writer (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer Resources (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden

========================= Devices: ================================

Name: McAfee Inc. mfehidk
Description: McAfee Inc. mfehidk
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: mfehidk
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.

Name: Security Processor Loader Driver
Description: Security Processor Loader Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: spldr
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.

========================= Memory info: ===================================

Percentage of memory in use: 33%
Total physical RAM: 2008.61 MB
Available physical RAM: 1343.14 MB
Total Pagefile: 4017.22 MB
Available Pagefile: 3276.04 MB
Total Virtual: 2047.88 MB
Available Virtual: 1957.28 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:141.49 GB) (Free:63.4 GB) NTFS
2 Drive d: () (Fixed) (Total:141.5 GB) (Free:129.88 GB) NTFS
3 Drive e: (13th INTERNATIONAL SYMPOSIUM) (CDROM) (Total:1.85 GB) (Free:0 GB) UDF

========================= Users: ========================================

User accounts for \\SHELLEY-PC

Administrator            ASPNET                   Guest                   
Shelley                 

========================= Restore Points ==================================

08-07-2014 18:32:05 Windows Update
12-07-2014 14:30:13 Windows Update
14-07-2014 14:54:29 Windows Update
18-07-2014 20:39:04 Windows Update
22-07-2014 10:22:17 Windows Update
24-07-2014 16:52:06 Windows Update

**** End of log ****



#6 Oblioh

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Posted 28 July 2014 - 04:24 AM

malwarebytes

 

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 28/07/2014
Scan Time: 11:07:56
Logfile: Mwb.txt
Administrator: Yes

Version: 2.00.2.1012
Malware Database: v2014.07.28.01
Rootkit Database: v2014.07.17.01
License: Trial
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x86
File System: NTFS
User: Shelley

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 318638
Time Elapsed: 14 min, 10 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Disabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)

(end)



#7 Oblioh

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Posted 28 July 2014 - 04:41 AM

MBar log

 

Malwarebytes Anti-Rootkit BETA 1.07.0.1012
www.malwarebytes.org

Database version: v2014.07.28.01

Windows 7 Service Pack 1 x86 NTFS (Safe Mode/Networking)
Internet Explorer 11.0.9600.17207
Shelley :: SHELLEY-PC [administrator]

28/07/2014 11:27:06
mbar-log-2014-07-28 (11-27-06).txt

Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled:
Objects scanned: 319790
Time elapsed: 12 minute(s), 22 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

Physical Sectors Detected: 0
(No malicious items detected)

(end)


MBar system log

 

---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.07.0.1012

© Malwarebytes Corporation 2011-2012

OS version: 6.1.7601 Windows 7 Service Pack 1 x86

System is currently in a safe mode

Account is Administrative

Internet Explorer version: 11.0.9600.17207

Java version: 1.6.0_33

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED, D:\ DRIVE_FIXED
CPU speed: 2.194000 GHz
Memory total: 2106179584, free: 1304051712

Downloaded database version: v2014.07.28.01
Downloaded database version: v2014.07.17.01
Initializing...
======================
Done!
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
Done!
Drive 0
This is a System drive
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: E0EF5DF

Partition information:

    Partition 0 type is Other (0x27)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 2048  Numsec = 31457280

    Partition 1 type is Primary (0x7)
    Partition is ACTIVE.
    Partition starts at LBA: 31459328  Numsec = 204800
    Partition file system is NTFS
    Partition is bootable

    Partition 2 type is Primary (0x7)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 31664128  Numsec = 296734720

    Partition 3 type is Primary (0x7)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 328398848  Numsec = 296740864

Disk Size: 320072933376 bytes
Sector size: 512 bytes

Scanning physical sectors of unpartitioned space on drive 0 (1-2047-625122448-625142448)...
Done!
Scan finished
=======================================

Removal queue found; removal started
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\VBR-0-1-31459328-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-r.mbam...
Removal finished



#8 Oblioh

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Posted 28 July 2014 - 04:46 AM

RKill log

 

Rkill 2.6.7 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2014 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 07/28/2014 11:43:05 AM in x86 mode. (Safe Mode)
Windows Version: Windows 7 Home Premium Service Pack 1

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * No malware processes found to kill.

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * No issues found.

Checking Windows Service Integrity:

 * COM+ Event System (EventSystem) is not Running.
   Startup Type set to: Automatic

 * Security Center (wscsvc) is not Running.
   Startup Type set to: Automatic (Delayed Start)

 * Windows Update (wuauserv) is not Running.
   Startup Type set to: Automatic (Delayed Start)

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * HOSTS file entries found:

  127.0.0.1       localhost

Program finished at: 07/28/2014 11:45:50 AM
Execution time: 0 hours(s), 2 minute(s), and 45 seconds(s)



#9 Broni

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Posted 28 July 2014 - 06:46 PM

Any particular reason why you ran scans from safe mode?

I need at least FSS log from normal mode.


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#10 Oblioh

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Posted 29 July 2014 - 03:30 AM

The computer won't function at all in normal mode. When I turn it on, it freezes and the screen goes white. I can't open any programs..

#11 Broni

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Posted 29 July 2014 - 07:00 PM

We need to emply more advanced tools then.

 

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.


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#12 Oblioh

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Posted 30 July 2014 - 05:07 AM

Thank you for your help, Broni.

 

I have now posted in the virus threat.



#13 hamluis

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Posted 30 July 2014 - 06:17 AM

Reference:  http://www.bleepingcomputer.com/forums/t/542725/found-and-removed-zero-access-but-still-problems/ .

 

Now that you have properly posted a malware log topic, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on, the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic.

Louis






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