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Black Screen of Death


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#1 ZerosReign

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Posted 27 July 2014 - 07:16 AM

Afraid my laptop may have crapped out. I installed the iCloud control panel for Windows and got a restart prompt. It has happened several times where the screen stayed black after a reboot or coming back from suspend, but it always worked again after a hard restart. Not this time...

Windows won't boot to the login screen regularly OR in Safe Mode. It just stays on a black screen with the mouse pointer. I don't have any boot disks to try either but might be able to make one at work with a little direction. I'm generally fairly savvy but not so much with new OS/BIOS stuff. Chk Dsk actually ran once and found no problems. A few other Windows utilities from the F8 menu also found no issues. Windows Memory Diagnostic Tool is running now - no problems yet.

I was thinking it might be the graphics card (comp has an onboard Intel GPU plus a discrete Radeon card, which had been turned on 24/7/365) but can't find a way to enable/disable them in the BIOS to test. Trying to boot with low resolution or last good config don't work either.

Random note: there were a couple profile IDs that I didn't recognize when I logged in to the F8 menu. Not sure if they might be default ones (ASPNET and HomeGroupUser$)?

Anyone have any ideas? I have a bunch of files I would really like to avoid losing... :(

Edited by ZerosReign, 27 July 2014 - 07:19 AM.


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#2 hamluis

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Posted 27 July 2014 - 09:15 AM

You can try to retrieve your valued data files by several methods.

 

The simplest (IMO) is to remove the hard drive and connect it as a secondary drive to a working system...then move the files to either hard drive, USB, or other storage.

 

Louis



#3 ZerosReign

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Posted 27 July 2014 - 10:40 AM

Yeah, I'm hoping to salvage the system but may have to go that way. Any ideas to get things up and running again?

#4 hamluis

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Posted 27 July 2014 - 11:10 AM

If you have a Win 7 disk...you could try running Startup Repair, although that may not address the problem.

 

Louis






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