Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Windows 8.1 Admin user


  • Please log in to reply
11 replies to this topic

#1 ymg666

ymg666

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:05:31 AM

Posted 27 July 2014 - 04:33 AM

Hi. This is my first post as I am a new member, but hope someone can help. For some reason over the past week, the system has installed an Administrator on our PC and we cannot get any password to unlock it. Neither of us have set a password. We have tried just about everything we can - disable/delete account through computer management; changing the password; using the command prompt but nothing works or we just get "access denied". We do not have a USB or anything to allow changes as the system is asking for. We also do not have the original disc for the 8.1 as we upgraded online a while ago. And when I tried Microsoft "help" they wanted around £15 to send a new back up disc.

 

Because of the restrictions, we cannot download any programs etc to assist with deletion/changes so any advice/suggestions would need to NOT have to download anything or install anything.

 

Many thanks in advance.

 

Yvette



BC AdBot (Login to Remove)

 


m

#2 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,031 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:08:31 PM

Posted 27 July 2014 - 10:23 AM

Do the following and see if the new administrator disappears.

 

In the Search program and files box type cmd , when this appears in the pane above the Search box right click on it, then click on Run as administrator.
 
When the elevaded command prompt opens type in or copy and paste the following command and then press Enter.   net user administrator /active:no 
 
This will hide the default Administrator account as it normally should be.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 ymg666

ymg666
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:05:31 AM

Posted 28 July 2014 - 02:50 AM

Hi. Thanks for the tip but when I tried it came up as "access denied".



#4 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,031 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:08:31 PM

Posted 29 July 2014 - 09:58 AM

There is a default hidden Administrator account which under certain circumstances can be rendered visible.  The command which you ran would have hidden this account if it had been what is happening.

 

Is the UAC enabled on this computer?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 ymg666

ymg666
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:05:31 AM

Posted 29 July 2014 - 11:13 AM

There is a default hidden Administrator account which under certain circumstances can be rendered visible.  The command which you ran would have hidden this account if it had been what is happening.

 

Is the UAC enabled on this computer?

 

The UAC comes up but everything I try to do requires a password so I cannot install, download, change or delete anything. I have been trying for days to clear this, but nothing works and I am now on the verge of throwing PC in the bin as I am getting so frustrated.



#6 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,031 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:08:31 PM

Posted 29 July 2014 - 11:34 AM

Let's try this a different way.

 

In the User Accounts have you disabled in the User Account Control settings?

 

Have you tried to create another Administrator user account?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 ymg666

ymg666
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:05:31 AM

Posted 29 July 2014 - 11:42 AM

the pc will not let me do anything with regards to changes via the UAC or programs etc without a password. Tried to add another admin, but again asks for current admin password..

 

have today scanned for viruses etc and all OK, but cannot download any new software to check with an alternative provider. So only using Windows Defender. I did wonder whether to remove win 8.1 and leave as Win 7 to see if that helped but again cannot change because of the admin password required


Edited by ymg666, 29 July 2014 - 11:43 AM.


#8 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,031 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:08:31 PM

Posted 29 July 2014 - 12:00 PM

If you can get online try the following scan.

Please run the ESET OnlineScan
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 ymg666

ymg666
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:05:31 AM

Posted 29 July 2014 - 12:08 PM

Cheers for that, but I cannot download, run or save anything - I just get the "enter password" UAC every time and is why I am having so many problems. I have tried to attach a screenshot but cannot add file

 

 

 

 

 



#10 JohnC_21

JohnC_21

  • Members
  • 21,683 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:11:31 PM

Posted 29 July 2014 - 12:33 PM

In the search box type CMD > Right click > Run as Administrator

 

type

 net user administrator

In the listing there is a line that says "User May Change Password" It will either be yes or no. What does it say?



#11 ymg666

ymg666
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:05:31 AM

Posted 29 July 2014 - 12:35 PM

In the search box type CMD > Right click > Run as Administrator
 
type

 net user administrator
In the listing there is a line that says "User May Change Password" It will either be yes or no. What does it say?

Computer says no. "Access denied"

#12 JohnC_21

JohnC_21

  • Members
  • 21,683 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:11:31 PM

Posted 29 July 2014 - 12:38 PM

If you type:

 

net user administrator 1234

 

this would give it a password of 1234 but I believe you will get another access denied.

 

I think the only way to fix this would be to download a boot disk on another computer and use that.

 

Edit: Just to clarify. The new account name is "Administrator", correct?


Edited by JohnC_21, 29 July 2014 - 12:49 PM.





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users