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Unwanted pop ups and ads


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25 replies to this topic

#1 mag1292

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Posted 26 July 2014 - 02:42 PM

Hi everyone,

 

My Mac desk top is mainly used my my children nowadays. Always felt good because on the las 7 years we been having a Mac we never had any issues. But now somehow the kids downloaded something that brought pop ups and unwanted adds with it and I can figure out a way to get rid of it.

When I open a page in Safari, the words on the page will be bold and green with underlines and will have a pop up add in it. Many times I will have a window pop up. The pop up blocker is on as well as the firewall. 

 

Any advise on how to clean this mess up?

 

Thanks in advance!


Edited by mag1292, 26 July 2014 - 02:43 PM.


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#2 buddy215

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Posted 26 July 2014 - 03:24 PM

Often all that is needed is to delete the temporary files. You can use CCleaner for that or do it manually.

CCleaner for Mac OS X (allow CCleaner to remove temporary files, caches and cookies)

 

You can look for the offending extension in Safari and delete.

You can reinstall Safari if the above does not fix the problem.

 

Adware gets installed by installing programs/ apps from sources other than the Apple store and from installing

free programs and apps and not paying attention during install to reject the adware piggybacked onto the downloads.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”


#3 Buddyme2

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Posted 26 July 2014 - 07:04 PM

Often all that is needed is to delete the temporary files. You can use CCleaner for that or do it manually.

CCleaner for Mac OS X (allow CCleaner to remove temporary files, caches and cookies)

 

Onyx is a utility app that will do the same thing for free. 



#4 buddy215

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Posted 26 July 2014 - 08:55 PM

CCleaner has free version and a trial version. The free version will probably do what's needed.

CCleaner - Download

Free version: Download

 

I don't know anything about Onyx....that is the only reason I suggested CCleaner. Hey, the OP can try both or either.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”


#5 techgeek88

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Posted 28 July 2014 - 10:50 PM

Both are very good (Onyx and CCleaner). Onyx is a bit more in depth and can be sometimes hard to understand.

 

I recommend also resetting Safari if you use that browser by going to the Safari menu and choosing Reset Safari. Also remove all extensions and add in the ones you know are legit. If you know which ones are good, you can just removing the offending extention.



#6 mag1292

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Posted 30 July 2014 - 05:32 PM

Hi, Thanks you for your fast replies. I was not able to reply sooner.

 

I tried to d/l CCleaners and was not able. It said it was not able to work with my operating system. I got Onyx and made it work as much I am knowledgeable of. While the ads have been reduce they are still there. I have found out its called Nav-Links. There is a "?" mark I can click on and give me the option to opt out of these advertisement, but it does nothing when I click on it.

Also, I am having all types of windows popping up, mainly Mac Keeper.

 

This is very frustrating and I do not have the budget right now to take it to get fixed. Is there anything else I can do?

 

I have reset Safary, I tried to reinstall it but it did not work. Erased history and cleared d/l's. 

 

Thanks for all the help!


Edited by mag1292, 30 July 2014 - 05:34 PM.


#7 buddy215

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Posted 30 July 2014 - 06:25 PM

CCleaner requires an Apple Mac running OS X 10.5 to 10.10 Mavericks. What is your OS?

 

QUOTE: I have reset Safary, I tried to reinstall it but it did not work. Erased history and cleared d/l's.

Does that mean the ads are now gone or are you still seeing ads?

 

How To Restore Safari's Default Settings  (Is this what you did?)

 

If it is an extension that is causing the problem then you can do this:

Safari Menu/Preferences...
Click on the extensions tab.
Choose the extension you want to uninstall.
Click the Uninstall button


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”


#8 techgeek88

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Posted 30 July 2014 - 11:30 PM

Do go and look for Safari Extensions. I have a strong suspicion that's where the problem lies. I did some research on "Nav Links", it could very well be a shady extension at play.

 

I've been an Apple Specialist for many years but have never seen strong adware on the Mac unless it was a Safari Extension or a shady app installed. I've never seen anything infect the system files.

 

To run CCleaner on the Mac you need to change the Security settings to allow unidentified developers.

 

Go to System Preferences then click Security, and then click the lock in the bottom to unlock and then change the "Allow apps downloaded from" to "Anywhere".

 

Apple doesn't recognize Piriform as a "identified developer" yet.


Edited by techgeek88, 30 July 2014 - 11:33 PM.


#9 aswathysaha2691

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Posted 12 August 2014 - 11:59 PM

I recommended to use CCleaner to stop pop up ads



#10 mag1292

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Posted 14 August 2014 - 11:31 AM

CCleaner requires an Apple Mac running OS X 10.5 to 10.10 Mavericks. What is your OS?

 

QUOTE: I have reset Safary, I tried to reinstall it but it did not work. Erased history and cleared d/l's.

Does that mean the ads are now gone or are you still seeing ads?

 

How To Restore Safari's Default Settings  (Is this what you did?)

 

If it is an extension that is causing the problem then you can do this:

Safari Menu/Preferences...
Click on the extensions tab.
Choose the extension you want to uninstall.
Click the Uninstall button

 


Hi, Thank you all for the replies. I used Onyx and was not able to get rid of the adds from Nav-Links. I was able to d/l CCleaner, got rid of Nav-Links but not from the pop ups. Frustrated! My firewall is on and pop ups blocker is supposed to be on as well. 

 

 

Buddy215-Yes, I did just like your links says.

 

Thanks for all your help! what else can I do?



#11 buddy215

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Posted 14 August 2014 - 01:04 PM

Did you install any extensions or plugins after resetting Safari? Or maybe someone else did. Run CCleaner...Reset Safari...

run CCleaner again.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”


#12 staygold512

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Posted 25 August 2014 - 10:51 AM

I agree usually extensions or plugins are the issue.  Sounds like something that is in the user library possible system library. These are a bit more involved to remove and take some looking. It might be worth the $19 to call Apple. 



#13 mag1292

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Posted 25 August 2014 - 11:10 AM

Thanks! I have been so frustrated with it. I am not letting the kids use it for now. The Nav-Links are gone, but the pop ups are killing me! MacKeeper pop ups are running rampant and without been d/l or installed, every time I click on something it will open a pop up with it or some other pesky ad.

 

The other day I was mortify when my friends daughter try to play a game and the adds on the sides of the game were explicit porno. That has never happen before and she has played that same game before on my same computer and never I had an issue like this one.

 

I think I need help. :(



#14 Buddyme2

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Posted 25 August 2014 - 04:40 PM

This may or may not help you but, it's worth a try.

 

Which OS X is running on your Mac and which version of Safari is installed? 

Is the OS software all up to date?



#15 mag1292

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Posted 25 August 2014 - 05:42 PM

OS Version 10.9.4

 

Safari 7.0.6






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