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Firefox/computer freezing


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16 replies to this topic

#1 MsDoolittle

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Posted 26 July 2014 - 10:22 AM

Lately, I have been having issues with Firefox freezing and giving me 'script is not responding' issues. This is a relatively new laptop to me and probably needs a LOT of cleaning up.  FF will freeze at random moments and I can't do anything. Then it will eventually return to normal. Sometimes I get the script error and other times I don't.  This is the only issue I have had and it's getting worse with time.

 

I'd appreciate any help :)



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#2 Broni

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Posted 26 July 2014 - 10:43 AM

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 MsDoolittle

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Posted 26 July 2014 - 10:47 PM

Security check results:

 

 Results of screen317's Security Check version 0.99.86  
 Windows 7 Service Pack 1 x64 (UAC is disabled!)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
Emsisoft Anti-Malware   
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:`````````
 Adobe Flash Player 14.0.0.145  
 Adobe Reader XI  
 Mozilla Firefox (30.0)
````````Process Check: objlist.exe by Laurent````````  
 Emsisoft Anti-Malware a2service.exe   
 EMSISOFT ANTI-MALWARE a2guard.exe   
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 0%
````````````````````End of Log``````````````````````
 



#4 MsDoolittle

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Posted 26 July 2014 - 10:52 PM

Farbar Service Scanner Version: 21-07-2014
Ran by Pam (administrator) on 26-07-2014 at 22:49:50
Running from "C:\Users\Pam\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============

Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed


**** End of log ****



#5 MsDoolittle

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Posted 26 July 2014 - 10:56 PM

MiniToolBox by Farbar  Version: 21-07-2014
Ran by Pam (administrator) on 26-07-2014 at 22:53:33
Running from "C:\Users\Pam\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================



========================= IP Configuration: ================================

Dell Wireless 1397 WLAN Mini-Card = Wireless Network Connection (Connected)
Realtek PCIe FE Family Controller = Local Area Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled
add route prefix=169.254.0.0/16 interface="iftype0_0" nexthop=192.168.0.7 metric=1 publish=Yes


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : School
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : 70-1A-04-30-E6-9C
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Dell Wireless 1397 WLAN Mini-Card
   Physical Address. . . . . . . . . : 70-1A-04-30-E6-9C
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::ad87:b91d:ed27:2f26%11(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.100(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Saturday, July 26, 2014 10:30:24 PM
   Lease Expires . . . . . . . . . . : Sunday, July 27, 2014 10:30:24 PM
   Default Gateway . . . . . . . . . : 192.168.1.254
   DHCP Server . . . . . . . . . . . : 192.168.1.254
   DHCPv6 IAID . . . . . . . . . . . : 225450500
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-95-FC-46-A4-BA-DB-A1-BA-5F
   DNS Servers . . . . . . . . . . . : 192.168.1.254
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : PK5001Z
   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
   Physical Address. . . . . . . . . : A4-BA-DB-A1-BA-5F
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{1184249A-EA44-429F-A103-D8A04A0560FF}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:90d7:24b3:2fd:3f57:fe9b(Preferred)
   Link-local IPv6 Address . . . . . : fe80::24b3:2fd:3f57:fe9b%14(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.PK5001Z:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{8228A05A-3444-4B1E-94D5-BA489ECD3B41}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  UnKnown
Address:  192.168.1.254

Name:    google.com
Addresses:  2607:f8b0:4009:803::1002
      74.125.225.131
      74.125.225.134
      74.125.225.136
      74.125.225.133
      74.125.225.129
      74.125.225.130
      74.125.225.128
      74.125.225.142
      74.125.225.132
      74.125.225.135
      74.125.225.137


Pinging google.com [74.125.225.129] with 32 bytes of data:
Reply from 74.125.225.129: bytes=32 time=125ms TTL=52
Reply from 74.125.225.129: bytes=32 time=139ms TTL=52

Ping statistics for 74.125.225.129:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 125ms, Maximum = 139ms, Average = 132ms
Server:  UnKnown
Address:  192.168.1.254

Name:    yahoo.com
Addresses:  98.139.183.24
      98.138.253.109
      206.190.36.45


Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=160ms TTL=46
Reply from 206.190.36.45: bytes=32 time=176ms TTL=46

Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 160ms, Maximum = 176ms, Average = 168ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 15...70 1a 04 30 e6 9c ......Microsoft Virtual WiFi Miniport Adapter
 11...70 1a 04 30 e6 9c ......Dell Wireless 1397 WLAN Mini-Card
 10...a4 ba db a1 ba 5f ......Realtek PCIe FE Family Controller
  1...........................Software Loopback Interface 1
 18...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 14...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 17...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
 16...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0    192.168.1.254    192.168.1.100     30
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link     192.168.1.100    286
    192.168.1.100  255.255.255.255         On-link     192.168.1.100    286
    192.168.1.255  255.255.255.255         On-link     192.168.1.100    286
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link     192.168.1.100    286
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link     192.168.1.100    286
===========================================================================
Persistent Routes:
  Network Address          Netmask  Gateway Address  Metric
      169.254.0.0      255.255.0.0      192.168.0.7       1
===========================================================================

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 14     58 ::/0                     On-link
  1    306 ::1/128                  On-link
 14     58 2001::/32                On-link
 14    306 2001:0:9d38:90d7:24b3:2fd:3f57:fe9b/128
                                    On-link
 11    286 fe80::/64                On-link
 14    306 fe80::/64                On-link
 14    306 fe80::24b3:2fd:3f57:fe9b/128
                                    On-link
 11    286 fe80::ad87:b91d:ed27:2f26/128
                                    On-link
  1    306 ff00::/8                 On-link
 14    306 ff00::/8                 On-link
 11    286 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/19/2014 11:36:28 PM) (Source: Application Error) (User: )
Description: Windows cannot access the file  for one of the following reasons:
there is a problem with the network connection, the disk that the file is stored on, or the storage
drivers installed on this computer; or the disk is missing.
Windows closed the program Host Process for Windows Services because of this error.

Program: Host Process for Windows Services
File:

The error value is listed in the Additional Data section.
User Action
1. Open the file again.
This situation might be a temporary problem that corrects itself when the program runs again.
2.
If the file still cannot be accessed and
    - It is on the network,
your network administrator should verify that there is not a problem with the network and that the server can be contacted.
    - It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for
further assistance.

Additional Data
Error value: C0000185
Disk type: 0

Error: (07/19/2014 11:36:25 PM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe_WinDefend, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: mpengine.dll, version: 1.1.10701.0, time stamp: 0x53902fad
Exception code: 0xc0000006
Fault offset: 0x00000000001fdb29
Faulting process id: 0xf8c
Faulting application start time: 0xsvchost.exe_WinDefend0
Faulting application path: svchost.exe_WinDefend1
Faulting module path: svchost.exe_WinDefend2
Report Id: svchost.exe_WinDefend3

Error: (07/18/2014 08:54:36 AM) (Source: Application Error) (User: )
Description: Faulting application name: plugin-container.exe, version: 30.0.0.5269, time stamp: 0x53914233
Faulting module name: NPSWF32_14_0_0_145.dll, version: 14.0.0.145, time stamp: 0x53aa1b9a
Exception code: 0x80000003
Fault offset: 0x0035128d
Faulting process id: 0xf00
Faulting application start time: 0xplugin-container.exe0
Faulting application path: plugin-container.exe1
Faulting module path: plugin-container.exe2
Report Id: plugin-container.exe3

Error: (07/10/2014 08:50:14 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error DeviceIoControl(\\?\Volume{39b20230-0091-11e3-888a-806e6f6e6963} - 0000000000000138,0x0053c008,000000000012EF30,0,000000000012BAE0,4096,[0]).  hr = 0x80070079, The semaphore timeout period has expired.
.


Operation:
   Processing EndPrepareSnapshots

Context:
   Execution Context: System Provider

Error: (07/10/2014 08:50:13 AM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\svchost.exe -k netsvcs; Description = Windows Update; Error = 0x81000101).

Error: (06/12/2014 10:14:31 AM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\svchost.exe -k netsvcs; Description = Windows Update; Error = 0x81000101).

Error: (06/09/2014 08:36:09 PM) (Source: Application Error) (User: )
Description: Faulting application name: E_YATIJJE.EXE, version: 7.0.2.0, time stamp: 0x4f4adcfc
Faulting module name: E_YERSJJE.DLL, version: 1.2.2.7, time stamp: 0x4ff3f697
Exception code: 0xc000000d
Fault offset: 0x00000000002c9b26
Faulting process id: 0x1350
Faulting application start time: 0xE_YATIJJE.EXE0
Faulting application path: E_YATIJJE.EXE1
Faulting module path: E_YATIJJE.EXE2
Report Id: E_YATIJJE.EXE3

Error: (05/31/2014 10:38:41 AM) (Source: Application Error) (User: )
Description: Faulting application name: E_YARNJJE.EXE, version: 7.0.1.0, time stamp: 0x4f5efe1a
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521eaf24
Exception code: 0xc0000005
Fault offset: 0x000000000004e4e4
Faulting process id: 0x1b90
Faulting application start time: 0xE_YARNJJE.EXE0
Faulting application path: E_YARNJJE.EXE1
Faulting module path: E_YARNJJE.EXE2
Report Id: E_YARNJJE.EXE3

Error: (05/28/2014 03:03:22 PM) (Source: Application Hang) (User: )
Description: The program E_YARNJJE.EXE version 7.0.1.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: d94

Start Time: 01cf7aafcde1df4b

Termination Time: 12

Application Path: C:\Windows\system32\spool\DRIVERS\x64\3\E_YARNJJE.EXE

Report Id: 19a89b52-e6a3-11e3-8366-a4badba1ba5f

Error: (05/27/2014 11:21:49 PM) (Source: Application Hang) (User: )
Description: The program E_YARNJJE.EXE version 7.0.1.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1180

Start Time: 01cf7a2c3c43d35b

Termination Time: 14

Application Path: C:\Windows\system32\spool\DRIVERS\x64\3\E_YARNJJE.EXE

Report Id: 8df9f6f1-e61f-11e3-8366-a4badba1ba5f


System errors:
=============
Error: (07/26/2014 10:44:56 PM) (Source: Service Control Manager) (User: )
Description: The Windows Defender service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

Error: (07/26/2014 10:40:38 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Error: (07/26/2014 10:40:38 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Error: (07/26/2014 10:40:38 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Error: (07/26/2014 10:40:38 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Error: (07/26/2014 10:40:38 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Error: (07/26/2014 10:40:38 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Error: (07/26/2014 10:40:38 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Error: (07/26/2014 10:34:32 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Error: (07/26/2014 10:34:32 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.


Microsoft Office Sessions:
=========================


=========================== Installed Programs ============================
Adobe Flash Player 14 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 14.0.0.145 - Adobe Systems Incorporated)
Adobe Flash Player 14 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 14.0.0.145 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.07) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.07 - Adobe Systems Incorporated)
Apple Application Support (HKLM-x32\...\{A922C4B7-50E0-4787-A94C-59DBF3C65DBE}) (Version: 3.0 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Compatibility Pack for the 2007 Office system (HKLM-x32\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Dell Touchpad (HKLM\...\{9F72EF8B-AEC9-4CA5-B483-143980AFD6FD}) (Version: 7.1207.101.225 - ALPS ELECTRIC CO., LTD.)
Emsisoft Anti-Malware (HKLM-x32\...\{5502032C-88C1-4303-99FE-B5CBD7684CEA}_is1) (Version: 9.0 - Emsisoft GmbH)
EPSON Scan (HKLM-x32\...\EPSON Scanner) (Version:  - Seiko Epson Corporation)
EPSON WF-3520 Series Printer Uninstall (HKLM\...\EPSON WF-3520 Series) (Version:  - SEIKO EPSON Corporation)
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.5111.1712 - Google Inc.)
Google Toolbar for Internet Explorer (x32 Version: 1.0.0 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.24.15 - Google Inc.) Hidden
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{91120000-0030-0000-0000-0000000FF1CE}_ENTERPRISER_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (x32 Version:  - Microsoft) Hidden
Microsoft Office Access MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Enterprise 2007 (HKLM-x32\...\ENTERPRISER) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Enterprise 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Groove MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Groove Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office InfoPath MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint Viewer 2007 (English) (HKLM-x32\...\{95120000-00AF-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Proof (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3) (x32 Version:  - Microsoft) Hidden
Microsoft Office Publisher MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30214.0 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Works (HKLM-x32\...\{15BC8CD0-A65B-47D0-A2DD-90A824590FA8}) (Version: 9.7.0621 - Microsoft Corporation)
Mozilla Firefox 30.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 30.0 (x86 en-US)) (Version: 30.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 29.0.1 - Mozilla)
QuickTime (HKLM-x32\...\{B67BAFBA-4C9F-48FA-9496-933E3B255044}) (Version: 7.74.80.86 - Apple Inc.)
Shared C Run-time for x64 (HKLM\...\{EF79C448-6946-4D71-8134-03407888C054}) (Version: 10.0.0 - McAfee)
Software Updater (HKLM-x32\...\{C09D747A-BD47-42A9-915E-CEB6B1BB7C11}) (Version: 4.2.7 - SEIKO EPSON CORPORATION)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{91120000-0030-0000-0000-0000000FF1CE}_ENTERPRISER_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Update for Microsoft Office 2007 Help for Common Features (KB963673) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_ENTERPRISER_{AB365889-0395-4FAD-B702-CA5985D53D42}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition (HKLM-x32\...\{91120000-0030-0000-0000-0000000FF1CE}_ENTERPRISER_{A024FC7B-77DE-45DE-A058-1C049A17BFB3}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{90120000-002A-0000-1000-0000000FF1CE}_ENTERPRISER_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{91120000-0030-0000-0000-0000000FF1CE}_ENTERPRISER_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition (HKLM-x32\...\{91120000-0030-0000-0000-0000000FF1CE}_ENTERPRISER_{E9A82945-BA29-4EE8-8F2A-2F49545E9CF2}) (Version:  - Microsoft)
Update for Microsoft Office Access 2007 Help (KB963663) (HKLM-x32\...\{90120000-0015-0409-0000-0000000FF1CE}_ENTERPRISER_{6B76A18A-AA1E-42AB-A7AD-6C84BBB43987}) (Version:  - Microsoft)
Update for Microsoft Office Excel 2007 Help (KB963678) (HKLM-x32\...\{90120000-0016-0409-0000-0000000FF1CE}_ENTERPRISER_{199DF7B6-169C-448C-B511-1054101BE9C9}) (Version:  - Microsoft)
Update for Microsoft Office Infopath 2007 Help (KB963662) (HKLM-x32\...\{90120000-0044-0409-0000-0000000FF1CE}_ENTERPRISER_{716B81B8-B13C-41DF-8EAC-7A2F656CAB63}) (Version:  - Microsoft)
Update for Microsoft Office OneNote 2007 Help (KB963670) (HKLM-x32\...\{90120000-00A1-0409-0000-0000000FF1CE}_ENTERPRISER_{2744EF05-38E1-4D5D-B333-E021EDAEA245}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition (HKLM-x32\...\{90120000-001A-0409-0000-0000000FF1CE}_ENTERPRISER_{ED38F8A3-4F61-494E-8BCA-E3AC7760C924}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2863811) 32-Bit Edition (HKLM-x32\...\{91120000-0030-0000-0000-0000000FF1CE}_ENTERPRISER_{53DEC068-4690-4F6B-9946-7D21EF02236B}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 Help (KB963677) (HKLM-x32\...\{90120000-001A-0409-0000-0000000FF1CE}_ENTERPRISER_{0451F231-E3E3-4943-AB9F-58EB96171784}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2883030) 32-Bit Edition (HKLM-x32\...\{91120000-0030-0000-0000-0000000FF1CE}_ENTERPRISER_{F5DCAB53-C2FD-4E5A-8C83-0F37485E5E89}) (Version:  - Microsoft)
Update for Microsoft Office Powerpoint 2007 Help (KB963669) (HKLM-x32\...\{90120000-0018-0409-0000-0000000FF1CE}_ENTERPRISER_{397B1D4F-ED7B-4ACA-A637-43B670843876}) (Version:  - Microsoft)
Update for Microsoft Office Publisher 2007 Help (KB963667) (HKLM-x32\...\{90120000-0019-0409-0000-0000000FF1CE}_ENTERPRISER_{2E40DE55-B289-4C8B-8901-5D369B16814F}) (Version:  - Microsoft)
Update for Microsoft Office Script Editor Help (KB963671) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_ENTERPRISER_{CD11C6A2-FFC6-4271-8EAB-79C3582F505C}) (Version:  - Microsoft)
Update for Microsoft Office Word 2007 Help (KB963665) (HKLM-x32\...\{90120000-001B-0409-0000-0000000FF1CE}_ENTERPRISER_{80E762AA-C921-4839-9D7D-DB62A72C0726}) (Version:  - Microsoft)
VTech Download Agent Library (x32 Version: 1.00.0000 - VTech) Hidden
Windows Driver Package - Leapfrog (Leapfrog-USBLAN) Net  (09/10/2009 02.03.05.012) (HKLM\...\8F14F2ECEDE68D26EA515B48DC25B39103C4FE8D) (Version: 09/10/2009 02.03.05.012 - Leapfrog)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 31%
Total physical RAM: 4058.36 MB
Available physical RAM: 2769.87 MB
Total Pagefile: 8114.91 MB
Available Pagefile: 6264.14 MB
Total Virtual: 4095.88 MB
Available Virtual: 3979.73 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:451.07 GB) (Free:363.64 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:14.65 GB) (Free:7.33 GB) NTFS
3 Drive e: (MATHTACULAR) (CDROM) (Total:6.35 GB) (Free:0 GB) UDF

========================= Users: ========================================

User accounts for \\SCHOOL

Administrator            AndeZoe                  Guest                    
Pam                      

========================= Restore Points ==================================


**** End of log ****



#6 MsDoolittle

MsDoolittle
  • Topic Starter

  • Members
  • 43 posts
  • OFFLINE
  •  
  • Local time:05:20 AM

Posted 26 July 2014 - 11:41 PM

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 7/26/2014
Scan Time: 11:21:03 PM
Logfile: scan2.txt
Administrator: Yes

Version: 2.00.2.1012
Malware Database: v2014.07.27.02
Rootkit Database: v2014.07.17.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Pam

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 318951
Time Elapsed: 13 min, 40 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 5
PUP.Optional.DefaultTab.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\APPID\{72D89EBF-0C5D-4190-91FD-398E45F1D007}, No Action By User, [eb93d3d14338bf77a20a1c4660a2d62a],
PUP.Optional.DefaultTab.A, HKLM\SOFTWARE\CLASSES\APPID\{72D89EBF-0C5D-4190-91FD-398E45F1D007}, Quarantined, [eb93d3d14338bf77a20a1c4660a2d62a],
PUP.Optional.TopArcadeHits.A, HKU\S-1-5-21-3493050135-981989269-1736645865-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\STATS\{CF190686-9E72-403C-B99D-682ABDB63C5B}, Quarantined, [423cb5ef611afd39dd9d771ef50d5ea2],
PUP.Optional.DomaIQ.A, HKLM\SOFTWARE\DomaIQ, Quarantined, [bac4554f7efd171f4f761add27db35cb],
PUP.Optional.PriceGong.A, HKU\S-1-5-21-3493050135-981989269-1736645865-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\APPDATALOW\SOFTWARE\PriceGong, Quarantined, [2f4f891bbfbc0d29e2658669d32f30d0],

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 4
PUP.Optional.PriceGong.A, C:\Users\Pam\AppData\LocalLow\PriceGong, Quarantined, [cab4772d2c4fa6902424f7b5cd35ad53],
PUP.Optional.PriceGong.A, C:\Users\Pam\AppData\LocalLow\PriceGong\Data, Quarantined, [cab4772d2c4fa6902424f7b5cd35ad53],
PUP.Optional.DefaultTab.A, C:\Users\Pam\AppData\Roaming\DefaultTab, Quarantined, [bec04e563c3f26104592774fba4847b9],
PUP.Optional.DefaultTab.A, C:\Users\Pam\AppData\Roaming\DefaultTab\DefaultTab, Quarantined, [bec04e563c3f26104592774fba4847b9],

Files: 30
PUP.Optional.DefaultTab, C:\Users\Pam\AppData\Roaming\DefaultTab\DefaultTab\DefaultTabBHO.dll, Quarantined, [c7b71f85631865d1b8002fde05fce917],
PUP.Optional.Conduit.A, C:\Users\Pam\AppData\Roaming\SearchProtect\bin\SPHook32.dll_20130810161630.800, Quarantined, [5925fea68dee61d5f9321710d0311ce4],
PUP.Optional.PriceGong.A, C:\Users\Pam\AppData\LocalLow\PriceGong\Data\1.txt, Quarantined, [cab4772d2c4fa6902424f7b5cd35ad53],
PUP.Optional.PriceGong.A, C:\Users\Pam\AppData\LocalLow\PriceGong\Data\a.txt, Quarantined, [cab4772d2c4fa6902424f7b5cd35ad53],
PUP.Optional.PriceGong.A, C:\Users\Pam\AppData\LocalLow\PriceGong\Data\b.txt, Quarantined, [cab4772d2c4fa6902424f7b5cd35ad53],
PUP.Optional.PriceGong.A, C:\Users\Pam\AppData\LocalLow\PriceGong\Data\c.txt, Quarantined, [cab4772d2c4fa6902424f7b5cd35ad53],
PUP.Optional.PriceGong.A, C:\Users\Pam\AppData\LocalLow\PriceGong\Data\d.txt, Quarantined, [cab4772d2c4fa6902424f7b5cd35ad53],
PUP.Optional.PriceGong.A, C:\Users\Pam\AppData\LocalLow\PriceGong\Data\e.txt, Quarantined, [cab4772d2c4fa6902424f7b5cd35ad53],
PUP.Optional.PriceGong.A, C:\Users\Pam\AppData\LocalLow\PriceGong\Data\f.txt, Quarantined, [cab4772d2c4fa6902424f7b5cd35ad53],
PUP.Optional.PriceGong.A, C:\Users\Pam\AppData\LocalLow\PriceGong\Data\g.txt, Quarantined, [cab4772d2c4fa6902424f7b5cd35ad53],
PUP.Optional.PriceGong.A, C:\Users\Pam\AppData\LocalLow\PriceGong\Data\h.txt, Quarantined, [cab4772d2c4fa6902424f7b5cd35ad53],
PUP.Optional.PriceGong.A, C:\Users\Pam\AppData\LocalLow\PriceGong\Data\i.txt, Quarantined, [cab4772d2c4fa6902424f7b5cd35ad53],
PUP.Optional.PriceGong.A, C:\Users\Pam\AppData\LocalLow\PriceGong\Data\j.txt, Quarantined, [cab4772d2c4fa6902424f7b5cd35ad53],
PUP.Optional.PriceGong.A, C:\Users\Pam\AppData\LocalLow\PriceGong\Data\k.txt, Quarantined, [cab4772d2c4fa6902424f7b5cd35ad53],
PUP.Optional.PriceGong.A, C:\Users\Pam\AppData\LocalLow\PriceGong\Data\l.txt, Quarantined, [cab4772d2c4fa6902424f7b5cd35ad53],
PUP.Optional.PriceGong.A, C:\Users\Pam\AppData\LocalLow\PriceGong\Data\m.txt, Quarantined, [cab4772d2c4fa6902424f7b5cd35ad53],
PUP.Optional.PriceGong.A, C:\Users\Pam\AppData\LocalLow\PriceGong\Data\n.txt, Quarantined, [cab4772d2c4fa6902424f7b5cd35ad53],
PUP.Optional.PriceGong.A, C:\Users\Pam\AppData\LocalLow\PriceGong\Data\o.txt, Quarantined, [cab4772d2c4fa6902424f7b5cd35ad53],
PUP.Optional.PriceGong.A, C:\Users\Pam\AppData\LocalLow\PriceGong\Data\p.txt, Quarantined, [cab4772d2c4fa6902424f7b5cd35ad53],
PUP.Optional.PriceGong.A, C:\Users\Pam\AppData\LocalLow\PriceGong\Data\q.txt, Quarantined, [cab4772d2c4fa6902424f7b5cd35ad53],
PUP.Optional.PriceGong.A, C:\Users\Pam\AppData\LocalLow\PriceGong\Data\r.txt, Quarantined, [cab4772d2c4fa6902424f7b5cd35ad53],
PUP.Optional.PriceGong.A, C:\Users\Pam\AppData\LocalLow\PriceGong\Data\s.txt, Quarantined, [cab4772d2c4fa6902424f7b5cd35ad53],
PUP.Optional.PriceGong.A, C:\Users\Pam\AppData\LocalLow\PriceGong\Data\t.txt, Quarantined, [cab4772d2c4fa6902424f7b5cd35ad53],
PUP.Optional.PriceGong.A, C:\Users\Pam\AppData\LocalLow\PriceGong\Data\u.txt, Quarantined, [cab4772d2c4fa6902424f7b5cd35ad53],
PUP.Optional.PriceGong.A, C:\Users\Pam\AppData\LocalLow\PriceGong\Data\v.txt, Quarantined, [cab4772d2c4fa6902424f7b5cd35ad53],
PUP.Optional.PriceGong.A, C:\Users\Pam\AppData\LocalLow\PriceGong\Data\w.txt, Quarantined, [cab4772d2c4fa6902424f7b5cd35ad53],
PUP.Optional.PriceGong.A, C:\Users\Pam\AppData\LocalLow\PriceGong\Data\wlu.txt, Quarantined, [cab4772d2c4fa6902424f7b5cd35ad53],
PUP.Optional.PriceGong.A, C:\Users\Pam\AppData\LocalLow\PriceGong\Data\x.txt, Quarantined, [cab4772d2c4fa6902424f7b5cd35ad53],
PUP.Optional.PriceGong.A, C:\Users\Pam\AppData\LocalLow\PriceGong\Data\y.txt, Quarantined, [cab4772d2c4fa6902424f7b5cd35ad53],
PUP.Optional.PriceGong.A, C:\Users\Pam\AppData\LocalLow\PriceGong\Data\z.txt, Quarantined, [cab4772d2c4fa6902424f7b5cd35ad53],

Physical Sectors: 0
(No malicious items detected)


(end)



#7 Broni

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Posted 27 July 2014 - 02:41 PM

Go on...


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#8 MsDoolittle

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Posted 27 July 2014 - 07:00 PM

Sorry, I fell asleep after MBAM, back to it:  MBAM rootkit said no rootkits were found; if I need to post anything additional about this, let me know. Now for rkill log:

 

Rkill 2.6.7 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2014 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 07/27/2014 06:56:56 PM in x64 mode.
Windows Version: Windows 7 Home Premium Service Pack 1

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * No malware processes found to kill.

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * No issues found.

Checking Windows Service Integrity:

 * No issues found.

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * No issues found.

Program finished at: 07/27/2014 07:00:00 PM
Execution time: 0 hours(s), 3 minute(s), and 4 seconds(s)

 

 

Thank you for your time!!!
 



#9 Broni

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Posted 27 July 2014 - 08:43 PM

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Click on "Run ESET Online Scanner" button.
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click on List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    NOTE. If Eset doesn't find any threats it'll NOT produce any log.


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#10 MsDoolittle

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Posted 28 July 2014 - 11:15 AM

# AdwCleaner v3.300 - Report created 28/07/2014 at 11:08:20
# Updated 27/07/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Pam - SCHOOL
# Running from : C:\Users\Pam\Downloads\adwcleaner_3.300.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Deleted : C:\Program Files (x86)\Conduit
Folder Deleted : C:\Users\Pam\AppData\Local\Conduit
Folder Deleted : C:\Users\Pam\AppData\Local\PackageAware
Folder Deleted : C:\Users\Pam\AppData\Local\SwvUpdater
Folder Deleted : C:\Users\Pam\AppData\LocalLow\Conduit
Folder Deleted : C:\Users\Pam\AppData\Roaming\SearchProtect
File Deleted : C:\END

***** [ Tâches planifiées ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho
Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho.1
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\au__rasapi32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\au__rasmancs
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\ConduitInstaller_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\ConduitInstaller_RASMANCS
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT3289847
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{2318C2B1-4965-11D4-9B18-009027A5CD4F}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3C471948-F874-49F5-B338-4F214A2EE0B1}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{83453B9B-B889-4659-9144-20F081542BDC}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{2318C2B1-4965-11D4-9B18-009027A5CD4F}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{83453B9B-B889-4659-9144-20F081542BDC}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{2318C2B1-4965-11D4-9B18-009027A5CD4F}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{83453B9B-B889-4659-9144-20F081542BDC}
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{2318C2B1-4965-11D4-9B18-009027A5CD4F}]
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{2318C2B1-4965-11D4-9B18-009027A5CD4F}
Value Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{2318C2B1-4965-11D4-9B18-009027A5CD4F}]
Key Deleted : HKCU\Software\Conduit
Key Deleted : HKCU\Software\AppDataLow\Software\Conduit
Key Deleted : HKCU\Software\AppDataLow\Software\ConduitSearchScopes
Key Deleted : HKCU\Software\AppDataLow\Software\SmartBar
Key Deleted : HKLM\Software\Conduit

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17207


-\\ Mozilla Firefox v30.0 (en-US)

[ File : C:\Users\AndeZoe\AppData\Roaming\Mozilla\Firefox\Profiles\68967d0d.default\prefs.js ]


[ File : C:\Users\Pam\AppData\Roaming\Mozilla\Firefox\Profiles\h2hs24bv.default\prefs.js ]


*************************

AdwCleaner[R0].txt - [3044 octets] - [28/07/2014 10:25:07]
AdwCleaner[S0].txt - [2978 octets] - [28/07/2014 11:08:20]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [3038 octets] ##########



#11 MsDoolittle

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Posted 28 July 2014 - 11:34 AM

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.4 (04.06.2014:1)
OS: Windows 7 Home Premium x64
Ran by Pam on Mon 07/28/2014 at 11:16:12.89
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values



~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{1BB8B3AE-757D-443F-B3A4-0629E709B0D9}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{1466B4EA-BA69-4A0E-A98E-4C7699931BDF}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{A088CC10-3BEF-4DDD-89C6-100F15D9926E}



~~~ Files



~~~ Folders



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Mon 07/28/2014 at 11:32:52.43
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 



#12 MsDoolittle

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Posted 28 July 2014 - 02:41 PM

C:\AdwCleaner\Quarantine\C\Program Files (x86)\Conduit\Community Alerts\Alert.dll.vir    Win32/Toolbar.Conduit.Y potentially unwanted application    deleted - quarantined
 

 

And that's it!



#13 Broni

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Posted 28 July 2014 - 06:54 PM

How is computer doing?


My Website

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#14 MsDoolittle

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Posted 29 July 2014 - 10:01 AM

Seems to be doing much better so far...had a mini-freeze just a second ago, but nothing like it was!  I would just sit there for several minutes before...I didn't realize there were so many temp files! So far, so good!  I will update if it still acts up.

 

Thanks so much for your help!  Should I occasionally run that temp file cleaner/any other cleaning program?  I am running Emsisoft and of course now I have MBAM, too...any recommendations on what to run to keep things clean?



#15 Broni

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Posted 29 July 2014 - 07:36 PM

See below...

 

Your computer is clean p3879546.jpg

1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download 51a5ce45263de-delfix.pngDelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

  • Activate UAC (optional; some users prefer to keep it off)
  • Remove disinfection tools
  • Create registry backup
  • Purge System Restore
  • Reset system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.

2. Make sure Windows Updates are current.

3. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Launch a quick scan now" link)

5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

7. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly ((you need to redownload these tools since they were removed by DelFix))

8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

11. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/#entry3187642


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