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Dirty windows 7 (mal/adware) -additional cleaning help?


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#1 FeedMeInfo

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Posted 24 July 2014 - 08:09 PM

I always seem to get the friends/family computers when they're in need of cleaning! :P
 
 
Windows 7(x64) malware/adware/junk.
 
I've used adwcleaner and malwarebytes, cleaned around 400 different items from the PC already, but there's still an issue inhibiting me from fully connecting to the internet.
 
While using it, I'm able to pull up google.com and facebook.com.  I can search for things on google, but the links (and any other sites) take me to 'Unable to connect to the proxy server'
 
I cleaned the bulk of it last night, then left it on for a bit and checked back to make sure nothing had started back up (after a restart or two) and everything ran smooth.  I thought I had it cleaned.
 
This morning, before handing it back over, I started it up again, and again, the proxy server was up.  I checked processes, and noticed two iexplore.exe's running, googled and ran both malware/adwcleaner again and it picked up some more, I checked to see if the iexplore.exe was still running two and it was fixed, but i'm still having the proxy issues.
 
Also, I noticed when I run the malware and adwcleaner, her avg pops up with found viruses, even though i've had it disabled or turned off.  Any suggestions?
 
Thanks a bunch! :)

Edited by Orange Blossom, 24 July 2014 - 08:16 PM.
Moved to AII. ~ OB


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#2 boopme

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Posted 25 July 2014 - 12:11 PM

Hello, lets do these also and see.


Please download MiniToolBox, save it to your desktop and run it.
Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
    Note: When using "Reset FF Proxy Settings" option Firefox should be closed.



    Download TDSSKiller and save it to your desktop.
  • Extract (unzip) its contents to your desktop.
  • Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.
  • .
    .

    thisisujrt.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
  • .
    .
    .
    .
  • Last run ESET.
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
  • Scan potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

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