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Can't get updates, download apps or turn on Windows Firewall


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#1 Cosmodious

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Posted 24 July 2014 - 03:57 PM

This is a problem that I've found a lot on the Internet but have yet to find a solution that works in my case.

I am using Windows 8.1

I cannot download apps from the Store and an error message says that this is due to Windows Firewall not being turned on.

I cannot turn Windows Firewall on because we error message says that it cannot change some of my settings. (Side note: I am using Avast but even when this is turned on I get the same message from the Store)

I cannot start it manually as I get an error message there too (I'll update with exact wording later as I'm currently on my phone)

I am also completely unable to restore to factory settings or create any recovery media.

I have done comprehensive virus scans and have absolutely no issues in that sense.

I have reset Internet Explorer (apparently to reset my connection) to no avail.

I've tried every solution I've found online and I'm just stumped. Help would be deeply appreciated.

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#2 dc3

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Posted 25 July 2014 - 11:07 AM

Please post exactly what you have tried so suggestions made will not be redundant.

 

Please download and install Speccy to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download MiniToolBox, save it to your desktop and run it.
 
 Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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