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Unable to create a new folder in documents


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#1 cyclernyc

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Posted 23 July 2014 - 04:01 PM

I've been unable to create a new folder in my documents file.  I click the "new folder" but it does nothing.  In the "add new" option there is no option for a new folder.

I am using Windows 7 on a PC.

I looked at the Help area but it doesn't provide any information since clicking "new folder" doesn't work.  I also did a search but the only information that I saw was to change things in my registry and I am not knowledgeable enough to do that.

Is there a simple fix for it?

Thanks!



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#2 dicke

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Posted 23 July 2014 - 05:23 PM

Hi,

Are you seeing any other things that aren't quite right or is this the one and only problem? How old is the system and do you have the installation disk?

Keep us posted


Stay well and surf safe [stay protected]

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#3 Queen-Evie

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Posted 23 July 2014 - 07:55 PM

Are you able to create folders in other places such as Pictures, on your desktop, etc?



#4 Go The Power

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Posted 24 July 2014 - 02:38 AM

Hello cyclernyc

Click on Start -> In the search field type in CMD -> Enter in the following

icacls %userprofile%\Documents >1&& notepad 1

 

A note pad file should launch post the contents back into this thread.



#5 cyclernyc

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Posted 24 July 2014 - 01:35 PM

Hello cyclernyc

Click on Start -> In the search field type in CMD -> Enter in the following

icacls %userprofile%\Documents >1&& notepad 1

 

A note pad file should launch post the contents back into this thread.

 

I attempted to do that but even when I typed it using spaces or no spaces - I wasn't sure - I get the message that I am enclosing in a screen shot.

Attached Files

  • Attached File  tech.jpg   169.27KB   0 downloads


#6 cyclernyc

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Posted 24 July 2014 - 01:37 PM

Hi,

Are you seeing any other things that aren't quite right or is this the one and only problem? How old is the system and do you have the installation disk?

Keep us posted

 

It is 2 years old and the system was installed - there was no disc included.  Everything else is ok.


Are you able to create folders in other places such as Pictures, on your desktop, etc?

No - I am not able to create folders anywhere but the only place I need them is in the documents.


Edited by cyclernyc, 24 July 2014 - 01:39 PM.


#7 Chris Cosgrove

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Posted 24 July 2014 - 05:19 PM

Make and model of the computer ?

 

If this is a recent problem - say in the last two or three weeks - it might be possible to do a Windows restore to fix this problem, which is a very easy fix. Post back and tell us when the problem started and we will tell you how to do a windows restore.

 

Chris Cosgrove



#8 Datcoolguy

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Posted 24 July 2014 - 05:19 PM

Sadly according to technet.microsoft icacls only works on win 8 and two versions of windows server. 

 

Are you using an account with administrator rights? or are you just using a guest user with limited privileges?


"If you don't understand how your computer works, you shouldn't be messing with it!"


#9 Queen-Evie

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Posted 24 July 2014 - 06:09 PM

Have you been able to create new folders in the past?

Chris Cosgrove suggested a system restore.

Have you tried a system restore back to a date/time just before the issue started? Disk is not needed for this. All you are doing is reverting your computer back to a different date and time.

As he stated if you need to know how to do it, provide the information Chris requested so we can give you instructions.

Try the system restore first.

If that does not work:

Do you have another user account on your computer? If not create one for testing purposes. After testing you can delete the account if you had to create a new one.

Log on with the test account. Go to My Documents and try to create a new folder.

Post the results.

As for the OS install disk, your computer most likely contains a recovery partition which takes the place of those disks that used to be included in off the shelf systems. If you ever have to reinstall back to factory settings you use the recovery partition if it has not been deleted from your computer.

Edited by Queen-Evie, 24 July 2014 - 06:18 PM.


#10 cyclernyc

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Posted 24 July 2014 - 06:37 PM

Thanks for the responses.  It is a Dell Inspiron 660s.

I've got no idea if it is recent since I never needed to create a folder until recently and the first time I attempted it it didn't work.  I don't think that a system restore will work because I don't know if the create a folder ever worked and I don't remember the exact date I first thought about creating a folder.

It is my PC and I am the admin.

Where do I create a test account?


Edited by cyclernyc, 24 July 2014 - 06:37 PM.


#11 Queen-Evie

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Posted 24 July 2014 - 06:43 PM

Control Panel/User Accounts/Manage Another Account/Create New Account.

After the accound is created, switch users, click the new account icon on the welcome screen and wait for the desktop to be created.

If you can create a new folder in the test account that indicates to me that your account has some type of corruption.

#12 cyclernyc

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Posted 24 July 2014 - 07:00 PM

OK - thanks.



#13 Go The Power

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Posted 24 July 2014 - 08:13 PM

Hello cyclernyc,

 

that command is not quite right. Lets try another approach

 

Click on Start -> Inside the search box type in Powershell -> Copy and paste the following (Including the spaces)

get-acl C:\users\Susan\Documents | Format-List

 

Please post the results back here :)



#14 cyclernyc

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Posted 25 July 2014 - 01:26 PM

I created a new user and it is the same - when I click on new folder in documents nothing opens.

I also realized that when I right-click anywhere and select new - new folder isn't an option. 

I am attaching a screen shot.

If anyone else has Windows 7 - is new folder an option there for you?

Attached Files


Edited by cyclernyc, 25 July 2014 - 01:30 PM.


#15 cyclernyc

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Posted 25 July 2014 - 01:34 PM

Hello cyclernyc,

 

that command is not quite right. Lets try another approach

 

Click on Start -> Inside the search box type in Powershell -> Copy and paste the following (Including the spaces)

get-acl C:\users\Susan\Documents | Format-List

 

Please post the results back here :)

 

I keep getting that the file is too big.






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