My laptop is a Compaq CQ58 and I have been infected by ransomware . i attempted to start in safe mode and when it restarted i was caught in an endless restart loop.. i have attempted to access my BIOS but the function keys aren't working. I am not able to access the windows 8 login screen. After the Compaq logo it directly goes into a black screen then the restart screen, i have forced it to enter system diagnose but once it attempts repairs it freezes, also i have tried making it read a disk but it doesn't. I'm frustrated because i've already encountered ransomware and have been able to fix it but this laptop is frustrating..
Edited by Queen-Evie, 23 July 2014 - 05:36 PM.
moved from Windows 8 to the appropriate forum