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Laptop in restart loop


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#1 Derpenberg

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Posted 23 July 2014 - 03:53 PM

My laptop is a Compaq CQ58 and I have been infected by ransomware :( . i attempted to start in safe mode and when it restarted i was caught in an endless restart loop.. i have attempted to access my BIOS but the function keys aren't  working. I am not able to access the windows 8 login screen. After the Compaq logo it directly goes into a black screen then the restart screen, i have forced it to enter system diagnose but once it attempts repairs it freezes, also i have tried making it read a disk but it doesn't. I'm frustrated because i've already encountered ransomware and have been able to fix it but this laptop is frustrating..


Edited by Queen-Evie, 23 July 2014 - 05:36 PM.
moved from Windows 8 to the appropriate forum


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#2 Derpenberg

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Posted 24 July 2014 - 06:11 PM

please help.



#3 glonner

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Posted 29 July 2014 - 01:12 PM

Who's the manufacturer of the system diagnosis area? How do you get into that? What other options do you have from that area?

 

By "reading a disk," do you mean a CD or DVD? What about a bootable USB drive?

 

If none of those options work, I'd recommend removing it from the laptop and using a SATA to USB cable to access it as an extra hard drive on another PC. From there, transfer off your files, or run a malware/anti-virus program to get rid of the ransomware, and do a clean install. If it's not SATA, you'd have to get the appropriate adapter cable.






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