Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Laptop trackpad not working. Keyboard stops working.


  • Please log in to reply
14 replies to this topic

#1 Flexatek

Flexatek

  • Members
  • 51 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Nanticoke, PA
  • Local time:05:29 PM

Posted 23 July 2014 - 10:51 AM

Hey guys, i'm stumped.

 

Laptop Info:

Toshiba Satellite L75D-A7283

Windows 8.1

 

Track pad doesn't work. All started randomly one day when I started the laptop up. Just didn't work. Now the keyboard will stop  working after about 10 minutes.

Things I've tried:

FN Key  + F5 (enable/disable trackpad)

Double tapping the top left corner of track pad.

Uninstalled all trackpad drivers, restarted, let windows install drivers.

Uninstalled all trackpad drivers, restarted, installed Toshiba Drivers

Checked BIOS for disabled Trackpad.

Lastly, reinstalled windows 8.

 

I got nothing. I'm stuck.

Any suggestions?

 

Picture of error; http://i.imgur.com/jTMau9y.png


Edited by Flexatek, 23 July 2014 - 10:53 AM.


BC AdBot (Login to Remove)

 


#2 Flexatek

Flexatek
  • Topic Starter

  • Members
  • 51 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Nanticoke, PA
  • Local time:05:29 PM

Posted 23 July 2014 - 03:01 PM

Ruhhh rohhhh. No one has any ideas? :(



#3 dicke

dicke

    Paraclete


  • Members
  • 2,196 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Charlotte, NC
  • Local time:05:29 PM

Posted 23 July 2014 - 05:20 PM

Sorry for the delay, some of us have to work at other jobs in order to make time to play here.

Is this a new system that came with W8.x installed?

If it's still under warranty I'd be talking to Toshiba about what they're going to do to get you back in operation.

Keep us posted


Stay well and surf safe [stay protected]

Dick E


#4 Flexatek

Flexatek
  • Topic Starter

  • Members
  • 51 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Nanticoke, PA
  • Local time:05:29 PM

Posted 24 July 2014 - 07:06 AM

Sorry for the delay, some of us have to work at other jobs in order to make time to play here.

Is this a new system that came with W8.x installed?

If it's still under warranty I'd be talking to Toshiba about what they're going to do to get you back in operation.

Keep us posted

Yes, originally windows 8.1.

 

The thing is when I got the laptop it worked fine, i honestly thing it's stuck on "Disabled" but can't re-enable it.

 

Not under warranty anymore. :(



#5 wpgwpg

wpgwpg

  • Members
  • 1,149 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:US of A
  • Local time:05:29 PM

Posted 24 July 2014 - 08:06 AM

Ruhhh rohhhh. No one has any ideas? :(

 I posted a note yesterday at 12:30 PM, but it never made it here, so I'll try again.  Have you checked the temperatures?  I'd download SpeedFan and keep an eye on them.  Also to help with problem determination, please download and run Speccy from here: http://www.bleepingcomputer.com/download/speccy/ .  After running it click File -> Publish snapshot... Copy and paste the link it gives you into your next post.  


Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#6 wpgwpg

wpgwpg

  • Members
  • 1,149 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:US of A
  • Local time:05:29 PM

Posted 24 July 2014 - 09:46 AM

 Have you checked your temperatures?


Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#7 dicke

dicke

    Paraclete


  • Members
  • 2,196 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Charlotte, NC
  • Local time:05:29 PM

Posted 24 July 2014 - 12:21 PM

Do you have the install disk so you can try a startup repair?

Keep us posted


Stay well and surf safe [stay protected]

Dick E


#8 Flexatek

Flexatek
  • Topic Starter

  • Members
  • 51 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Nanticoke, PA
  • Local time:05:29 PM

Posted 24 July 2014 - 01:27 PM

Do you have the install disk so you can try a startup repair?

Keep us posted

I do not. But re installed windows 8 completely. 



#9 Flexatek

Flexatek
  • Topic Starter

  • Members
  • 51 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Nanticoke, PA
  • Local time:05:29 PM

Posted 24 July 2014 - 02:34 PM

 Have you checked your temperatures?

I'm 99% sure the temperatures are good but I will check tomorrow and reply with a screens shot.



#10 JohnC_21

JohnC_21

  • Members
  • 24,301 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:05:29 PM

Posted 24 July 2014 - 03:06 PM

My daughter has a Toshiba laptop and when the touchpad went out we tried Fn+F5 which did not work. What worked for her was simply pressing the F5 key. To this day pressing the F5 key disables and enables the touchpad.

#11 Flexatek

Flexatek
  • Topic Starter

  • Members
  • 51 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Nanticoke, PA
  • Local time:05:29 PM

Posted 25 July 2014 - 10:41 AM

My daughter has a Toshiba laptop and when the touchpad went out we tried Fn+F5 which did not work. What worked for her was simply pressing the F5 key. To this day pressing the F5 key disables and enables the touchpad.

Tried it. :(



#12 wpgwpg

wpgwpg

  • Members
  • 1,149 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:US of A
  • Local time:05:29 PM

Posted 25 July 2014 - 10:47 AM

Please download and run Speccy from here: http://www.bleepingcomputer.com/download/speccy/ .  After running it click File -> Publish snapshot... Copy and paste the link it gives you into your next post.  


Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#13 Flexatek

Flexatek
  • Topic Starter

  • Members
  • 51 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Nanticoke, PA
  • Local time:05:29 PM

Posted 25 July 2014 - 12:45 PM

Ok offically tthe Temps are good. No rust, practically brand new PC. No malware, no spyware etc. Fresh install of windows 8 including formatted disk before installed.



#14 wpgwpg

wpgwpg

  • Members
  • 1,149 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:US of A
  • Local time:05:29 PM

Posted 25 July 2014 - 03:50 PM

 It's sounding like you could have a hardware problem.  You could plug in a USB keyboard to see if that works.  Personally I never use my touchpad because I've disabled it and have lived happily ever after with my Microsoft Compact Optical mouse, but I know some folks like touchpads.  If it IS a hardware problem, you'll have to figure out if it's worth the cost to fix it.  The local store I frequent charges $75 just to look at a computer and tell you how much it'll cost to fix it.   :dance:

 

Good luck.


Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#15 JohnC_21

JohnC_21

  • Members
  • 24,301 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:05:29 PM

Posted 25 July 2014 - 04:45 PM

Download Ubuntu 14.04.1. Burn the iso file and boot the DVD disk. You should disbable SecureBoot in BIOS and have the optical drive as first boot device. When it boots, select Try Ubuntu, not install. If your touchpad does not work, it's a hardware problem.

 

This is a large download 1.8GB. For a smaller download you could try FatDog64






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users