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Win XP computer freezes


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5 replies to this topic

#1 m.hoyer

m.hoyer

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Posted 23 July 2014 - 08:51 AM

Not sure why it's doing it, but my Dell Vostro 200 running Win XP Pro has developed a 'habit' of freezing.  It takes various lengths of time, but always does it sooner or later.  Based on a previous topic, I downloaded MiniToolBox and ran it.  The report is shown below.  Any advice?

 

MiniToolBox by Farbar  Version: 21-07-2014
Ran by Barbara Marks (administrator) on 23-07-2014 at 09:37:01
Running from "C:\Documents and Settings\Barbara Marks\My Documents\Downloads"
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================


Windows IP Configuration



Successfully flushed the DNS Resolver Cache.


========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================

"network.proxy.type", 0

"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================

192.168.2.129 NPI33DCBF
192.168.2.143 NPI260A83

127.0.0.1       localhost

========================= IP Configuration: ================================

Intel® 82562V-2 10/100 Network Connection = Local Area Connection (Connected)


# ----------------------------------
# Interface IP Configuration         
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=static addr=208.67.222.222 register=PRIMARY
add dns name="Local Area Connection" addr=208.67.220.220 index=2
set wins name="Local Area Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



        Host Name . . . . . . . . . . . . : Desktop-Mark

        Primary Dns Suffix  . . . . . . . :

        Node Type . . . . . . . . . . . . : Unknown

        IP Routing Enabled. . . . . . . . : No

        WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection:



        Connection-specific DNS Suffix  . :

        Description . . . . . . . . . . . : Intel® 82562V-2 10/100 Network Connection

        Physical Address. . . . . . . . . : 00-1A-A0-92-C9-6C

        Dhcp Enabled. . . . . . . . . . . : Yes

        Autoconfiguration Enabled . . . . : Yes

        IP Address. . . . . . . . . . . . : 192.168.1.15

        Subnet Mask . . . . . . . . . . . : 255.255.255.0

        Default Gateway . . . . . . . . . : 192.168.1.1

        DHCP Server . . . . . . . . . . . : 192.168.1.1

        DNS Servers . . . . . . . . . . . : 208.67.222.222

                                            208.67.220.220

        Lease Obtained. . . . . . . . . . : Wednesday, July 23, 2014 8:54:00 AM

        Lease Expires . . . . . . . . . . : Thursday, July 24, 2014 8:54:00 AM

Server:  resolver1.opendns.com
Address:  208.67.222.222

Name:    google.com
Addresses:  173.194.43.73, 173.194.43.66, 173.194.43.72, 173.194.43.71
      173.194.43.69, 173.194.43.65, 173.194.43.67, 173.194.43.70, 173.194.43.78
      173.194.43.64, 173.194.43.68



Pinging google.com [173.194.43.73] with 32 bytes of data:



Reply from 173.194.43.73: bytes=32 time=31ms TTL=56

Reply from 173.194.43.73: bytes=32 time=31ms TTL=56



Ping statistics for 173.194.43.73:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 31ms, Maximum = 31ms, Average = 31ms

Server:  resolver1.opendns.com
Address:  208.67.222.222

Name:    yahoo.com
Addresses:  206.190.36.45, 98.139.183.24, 98.138.253.109



Pinging yahoo.com [98.139.183.24] with 32 bytes of data:



Reply from 98.139.183.24: bytes=32 time=23ms TTL=55

Reply from 98.139.183.24: bytes=32 time=22ms TTL=55



Ping statistics for 98.139.183.24:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 22ms, Maximum = 23ms, Average = 22ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 1a a0 92 c9 6c ...... Intel® 82562V-2 10/100 Network Connection - Teefer2 Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1    192.168.1.15      20
        127.0.0.0        255.0.0.0        127.0.0.1       127.0.0.1      1
      192.168.1.0    255.255.255.0     192.168.1.15    192.168.1.15      20
     192.168.1.15  255.255.255.255        127.0.0.1       127.0.0.1      20
    192.168.1.255  255.255.255.255     192.168.1.15    192.168.1.15      20
        224.0.0.0        240.0.0.0     192.168.1.15    192.168.1.15      20
  255.255.255.255  255.255.255.255     192.168.1.15    192.168.1.15      1
Default Gateway:       192.168.1.1
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\system32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 01 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================

System errors:
=============
Error: (07/23/2014 08:56:29 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
eeCtrl

Error: (07/23/2014 08:56:29 AM) (Source: Service Control Manager) (User: )
Description: The HP CUE DeviceDiscovery Service service hung on starting.

Error: (07/21/2014 00:59:56 PM) (Source: BROWSER) (User: )
Description: The browser service has failed to retrieve the backup list too many times on transport \Device\NetBT_Tcpip_{60C29023-1976-4D42-80B3-1B498AD0EC55}.
The backup browser is stopping.

Error: (07/21/2014 11:55:35 AM) (Source: Service Control Manager) (User: )
Description: The HP CUE DeviceDiscovery Service service hung on starting.

Error: (07/21/2014 11:08:50 AM) (Source: Service Control Manager) (User: )
Description: The HP CUE DeviceDiscovery Service service hung on starting.

Error: (07/21/2014 09:24:10 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
eeCtrl

Error: (07/21/2014 09:24:10 AM) (Source: Service Control Manager) (User: )
Description: The HP CUE DeviceDiscovery Service service hung on starting.

Error: (07/18/2014 06:10:13 PM) (Source: PlugPlayManager) (User: )
Description: The device 'HL-DT-ST CDRW/DVD GCCH10N' (IDE\CdRomHL-DT-ST_CDRW/DVD_GCCH10N_______________C103____\5&29aaea67&0&0.0.0) disappeared from the system without first being prepared for removal.

Error: (07/18/2014 01:37:27 PM) (Source: BROWSER) (User: )
Description: The browser service has failed to retrieve the backup list too many times on transport \Device\NetBT_Tcpip_{60C29023-1976-4D42-80B3-1B498AD0EC55}.
The backup browser is stopping.

Error: (07/18/2014 11:49:12 AM) (Source: Service Control Manager) (User: )
Description: The Symantec Management Client service failed to start due to the following error:
%%1053


Microsoft Office Sessions:
=========================
Error: (09/14/2010 08:57:44 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6535.5005, Microsoft Office Version: 12.0.6425.1000. This session lasted 59972 seconds with 420 seconds of active time.  This session ended with a crash.

Error: (09/13/2010 04:15:02 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6535.5005, Microsoft Office Version: 12.0.6425.1000. This session lasted 25223 seconds with 2340 seconds of active time.  This session ended with a crash.

Error: (09/03/2008 02:03:59 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6316.5000, Microsoft Office Version: 12.0.6215.1000. This session lasted 18410 seconds with 1860 seconds of active time.  This session ended with a crash.

Error: (06/09/2008 01:53:45 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6300.5000, Microsoft Office Version: 12.0.4518.1014. This session lasted 89 seconds with 60 seconds of active time.  This session ended with a crash.

Error: (01/09/2008 11:16:16 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted 13 seconds with 0 seconds of active time.  This session ended with a crash.

Error: (01/03/2008 11:49:05 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted 5799 seconds with 1020 seconds of active time.  This session ended with a crash.



=========================== Installed Programs ============================
32 Bit HP CIO Components Installer (Version: 7.1.8 - Hewlett-Packard) Hidden
6500_E709_eDocs (Version: 1.00.0000 - Hewlett-Packard) Hidden
6500_E709_Help (Version: 1.00.0000 - Hewlett-Packard) Hidden
6500_E709a (Version: 140.0.000.000 - Hewlett-Packard) Hidden
6500_E709n (Version: 140.0.000.000 - Hewlett-Packard) Hidden
ACCU-CHEK 360° (HKLM\...\InstallShield_{F4083807-2479-447E-807A-7F23A80D1B3E}) (Version: 1.0.35 - Roche Diagnostics Corporation)
ACCU-CHEK 360° (Version: 1.0.35 - Roche Diagnostics Corporation) Hidden
Adobe AIR (HKLM\...\Adobe AIR) (Version: 4.0.0.1390 - Adobe Systems Incorporated)
Adobe AIR (Version: 4.0.0.1390 - Adobe Systems Incorporated) Hidden
Adobe Flash Player 11 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 11.3.300.265 - Adobe Systems Incorporated)
Adobe Flash Player 14 Plugin (HKLM\...\Adobe Flash Player Plugin) (Version: 14.0.0.145 - Adobe Systems Incorporated)
Adobe Reader X (10.1.10) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AA1000000001}) (Version: 10.1.10 - Adobe Systems Incorporated)
Akamai NetSession Interface (HKCU\...\Akamai) (Version:  - Akamai Technologies, Inc)
Bing Bar (HKLM\...\{77F8A71E-3515-4832-B8B2-2F1EDBD2E0F1}) (Version: 7.0.609.0 - Microsoft Corporation)
Borland Data Engine (HKLM\...\{3AF6EF15-5841-4FF8-A3FC-5B2400AB9145}) (Version: 5.2.0 - Roche Diagnostics)
bpd_scan (Version: 3.00.0000 - Hewlett-Packard) Hidden
BPDSoftware (Version: 140.0.000.000 - Hewlett-Packard) Hidden
BPDSoftware_Ini (Version: 1.00.0000 - Hewlett-Packard) Hidden
Brother MFC-9320CW (HKLM\...\{D495F203-D851-4EB2-B559-1758666C0994}) (Version: 1.00 - Brother)
Brother MFL-Pro Suite MFC-8910DW (HKLM\...\{37372D85-4945-4B6B-AC87-7BC5D1AB9F5C}) (Version: 2.0.1.0 - Brother Industries, Ltd.)
Brother MFL-Pro Suite MFC-9320CW (HKLM\...\{A1BBEE16-49B1-42F2-95B8-54C8C6A1C0C3}) (Version: 1.0.2.0 - Brother Industries, Ltd.)
Brother P-touch Editor 5.0 (HKLM\...\{DF9A6075-9308-4572-8932-A4316243C4D9}) (Version: 5.0.2101 - Brother Industries, Ltd.)
Brother P-touch Editor Label Collection - Caution (HKLM\...\{83640671-5F02-4528-82B4-1F4637699C38}) (Version: 1.0.001 - Brother Industries, Ltd.)
Brother P-touch Editor Label Collection - Christmas [ENU] (HKLM\...\{85C58A5E-5DBE-4A4C-B920-BEEE647F24B8}) (Version: 1.0.001 - Brother Industries, Ltd.)
Brother P-touch Editor Label Collection - Doctor's Office #1 [ENU] (HKLM\...\{7ED7C719-8DAA-4B1C-A19C-8C22D7EC1090}) (Version: 1.0.001 - Brother Industries, Ltd.)
Brother P-touch Editor Label Collection - Doctor's Office #2 [ENU] (HKLM\...\{9AF924BE-DC17-4893-9FB9-BA57AFB70CD3}) (Version: 1.0.001 - Brother Industries, Ltd.)
Brother P-touch Editor Label Collection - Eco (HKLM\...\{13967EAF-6FE3-4394-ACAD-326C463FB6D4}) (Version: 1.0.001 - Brother Industries, Ltd.)
Brother P-touch Editor Label Collection - Files (HKLM\...\{B9AA72E1-DDB0-4344-9FFA-11545382ECB5}) (Version: 1.0.001 - Brother Industries, Ltd.)
Brother P-touch Editor Label Collection - Halloween [ENU] (HKLM\...\{F72DCCC0-60E3-4E2C-9EA6-FFBF60507DCE}) (Version: 1.0.001 - Brother Industries, Ltd.)
Brother P-touch Editor Label Collection - Office Signage (HKLM\...\{58A7A4BA-AB8F-410F-963D-0BB3E73389F7}) (Version: 1.0.001 - Brother Industries, Ltd.)
Brother P-touch Editor Label Collection - Personal #3 [ENU] (HKLM\...\{ED13E571-7997-4C44-896D-297C09047B64}) (Version: 1.0.001 - Brother Industries, Ltd.)
Brother P-touch Editor Label Collection - Personal (HKLM\...\{B24F0BA7-A962-47D2-A4E6-0E3AFCE8D874}) (Version: 1.0.001 - Brother Industries, Ltd.)
Brother P-touch Editor Label Collection - Retail #3 [ENU] (HKLM\...\{395D8D04-902F-44A5-AC57-51CA2377D074}) (Version: 1.0.001 - Brother Industries, Ltd.)
Brother P-touch Editor Label Collection - Retail (HKLM\...\{CDE0AEA2-2F2F-4894-987F-5BE954E578A8}) (Version: 1.0.001 - Brother Industries, Ltd.)
Brother P-touch Editor Label Collection - Shipping (HKLM\...\{C99C37D6-6ADA-4CDF-971E-46DCB1E743CE}) (Version: 1.0.001 - Brother Industries, Ltd.)
Brother P-touch Editor Label Collection - Valentine's Day [ENU] (HKLM\...\{2A30091B-C0FA-45AD-BA11-427FBF0B8313}) (Version: 1.0.001 - Brother Industries, Ltd.)
Brother P-touch Update Software (HKLM\...\{E1EC4731-9EF1-47E1-9889-A4445C0CC974}) (Version: 1.0.0020 - Brother Industries, Ltd.)
Browser Address Error Redirector (HKLM\...\{62230596-37E5-4618-A329-0D21F529A86F}) (Version: 1.00.0000 - Dell)
BufferChm (Version: 140.0.213.000 - Hewlett-Packard) Hidden
Canon MP160 (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MP160) (Version:  - )
Clock Screen Saver (HKLM\...\{C7A8AA10-B632-42F8-9F57-A16FDCE0601E}) (Version: 1.70 - ABF software)
Coupon Printer for Windows (HKLM\...\Coupon Printer for Windows5.0.0.1) (Version: 5.0.0.1 - Coupons.com Incorporated)
Critical Update for Windows Media Player 11 (KB959772) (HKLM\...\KB959772_WM11) (Version:  - Microsoft Corporation)
Dell DataSafe Online (HKLM\...\{2C6C74C2-042F-4D36-B7B0-0C538FCF01AB}) (Version: 1.0.15 - Dell, Inc.)
Dell Driver Reset Tool (HKLM\...\{5905F42D-3F5F-4916-ADA6-94A3646AEE76}) (Version: 1.02.0000 - Dell Inc.)
Dell Support Center (Support Software) (HKLM\...\{E3BFEE55-39E2-4BE0-B966-89FE583822C1}) (Version: 2.2.09085 - Dell)
Dell System Detect (HKCU\...\9204f5692a8faf3b) (Version: 3.3.2.1 - Dell)
DellSupport (HKLM\...\{7EFA5E6F-74F7-4AFB-8AEA-AA790BD3A76D}) (Version: 6.0.3075 - Dell)
Destination Component (Version: 100.0.0.0 - Hewlett-Packard) Hidden
DeviceDiscovery (Version: 100.0.190.000 - Hewlett-Packard) Hidden
DeviceManagementQFolder (Version: 1.00.0000 - Hewlett-Packard) Hidden
DocProc (Version: 140.0.100.000 - Hewlett-Packard) Hidden
DYMO Label Software (HKLM\...\DYMO Label Software) (Version:  - )
DYMO Label v.8 (HKLM\...\DYMO Label v.8) (Version: 8.4.0.1524 - Sanford, L.P.)
Google Chrome (HKCU\...\Google Chrome) (Version: 36.0.1985.125 - Google Inc.)
Google Desktop (HKLM\...\Google Desktop) (Version: 5.9.1005.12335 - Google)
Google Drive (HKLM\...\{418BAAD1-754D-48B4-B078-46EF4F25AF42}) (Version: 1.15.6556.8063 - Google, Inc.)
Google Drive (HKLM\...\{75939021-3B68-419D-8DC1-E9823BFF9658}) (Version: 1.16.7009.9618 - Google, Inc.)
Google Earth Plug-in (HKLM\...\{4AB54F11-2F8C-11E3-B09F-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
Google Talk Plugin (HKLM\...\{C1E3DFE7-4EAD-3E9E-A826-E06055BA5921}) (Version: 5.4.2.18903 - Google)
Google Toolbar for Internet Explorer (HKLM\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.5111.1712 - Google Inc.)
Google Toolbar for Internet Explorer (Version: 1.0.0 - Google Inc.) Hidden
Google Update Helper (Version: 1.3.24.15 - Google Inc.) Hidden
Hewlett-Packard ACLM.NET v1.1.0.0 (Version: 1.00.0000 - Hewlett-Packard) Hidden
High Definition Audio Driver Package - KB835221 (HKLM\...\KB835221WXP) (Version: 20040219.000000 - Microsoft Corporation)
HP Color LaserJet CM1312 MFP Series 5.0 (HKLM\...\{8EEDB90E-6ABC-42bb-AD4C-39DEE05E3EEA}) (Version: 5.0 - HP)
HP Imaging Device Functions 10.0 (HKLM\...\HP Imaging Device Functions) (Version: 10.0 - HP)
HP Officejet 6500 E709 Series (HKLM\...\{58D79E62-CFC8-4331-8469-3A1B16E1769C}) (Version: 14.0 - HP)
HP Product Detection (HKLM\...\{A436F67F-687E-4736-BD2B-537121A804CF}) (Version: 11.14.0001 - HP)
HP Smart Web Printing 4.60 (HKLM\...\HP Smart Web Printing) (Version: 4.60 - HP)
HP Update (HKLM\...\{97486FBE-A3FC-4783-8D55-EA37E9D171CC}) (Version: 5.005.000.002 - Hewlett-Packard)
HPDiagnosticAlert (Version: 1.00.0000 - Microsoft) Hidden
hppCLJCM1312 (Version: 001.000.00131 - Hewlett-Packard) Hidden
hppFaxDrvCM1312 (Version: 005.000.00001 - Hewlett-Packard) Hidden
hppFaxUtilityCM1312 (Version: 001.000.00130 - Hewlett-Packard) Hidden
hppFonts (Version: 001.001.00061 - Hewlett-Packard) Hidden
hppManualsCM1312 (Version: 001.000.00135 - Hewlett-Packard) Hidden
hppscanCM1312 (Version: 001.000.00131 - Hewlett-Packard) Hidden
hppScanToCM1312 (Version: 001.000.00128 - Hewlett-Packard) Hidden
hppSendFaxCM1312 (Version: 005.000.00001 - Hewlett-Packard) Hidden
HPSSupply (Version: 140.0.212.000 - Hewlett-Packard) Hidden
Intel® Graphics Media Accelerator Driver (HKLM\...\HDMI) (Version:  - )
Intel® PRO Network Connections 12.1.8.0 (HKLM\...\{777CA40C-0206-4EF6-A0FC-618BF06BF8D0}) (Version:  - Intel)
IRIScan Scanner (HKLM\...\{77A0D715-8509-45E9-A39E-691F19666FD7}) (Version: V4.3.0 - )
J2SE Runtime Environment 5.0 Update 6 (HKLM\...\{3248F0A8-6813-11D6-A77B-00B0D0150060}) (Version: 1.5.0.60 - Sun Microsystems, Inc.)
Java 7 Update 25 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83217025FF}) (Version: 7.0.250 - Oracle)
Java Auto Updater (Version: 2.1.9.5 - Sun Microsystems, Inc.) Hidden
Java™ 6 Update 3 (HKLM\...\{3248F0A8-6813-11D6-A77B-00B0D0160030}) (Version: 1.6.0.30 - Sun Microsystems, Inc.)
Java™ 6 Update 33 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83216033FF}) (Version: 6.0.330 - Oracle)
Java™ 6 Update 5 (HKLM\...\{3248F0A8-6813-11D6-A77B-00B0D0160050}) (Version: 1.6.0.50 - Sun Microsystems, Inc.)
Java™ 6 Update 7 (HKLM\...\{3248F0A8-6813-11D6-A77B-00B0D0160070}) (Version: 1.6.0.70 - Sun Microsystems, Inc.)
JavaFX 2.1.1 (HKLM\...\{1111706F-666A-4037-7777-211328764D10}) (Version: 2.1.1 - Oracle Corporation)
LiveUpdate 3.3 (Symantec Corporation) (HKLM\...\LiveUpdate) (Version: 3.3.1.23 - Symantec Corporation)
Microsoft .NET Framework 1.1 (HKLM\...\Microsoft .NET Framework 1.1  (1033)) (Version:  - )
Microsoft .NET Framework 1.1 (Version: 1.1.4322 - Microsoft) Hidden
Microsoft .NET Framework 1.1 Security Update (KB2698023) (HKLM\...\M2698023) (Version:  - )
Microsoft .NET Framework 1.1 Security Update (KB2833941) (HKLM\...\M2833941) (Version:  - )
Microsoft .NET Framework 1.1 Security Update (KB979906) (HKLM\...\M979906) (Version:  - )
Microsoft .NET Framework 2.0 Service Pack 2 (HKLM\...\{C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F}) (Version: 2.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.0 Service Pack 2 (HKLM\...\{A3051CD0-2F64-3813-A88D-B8DCCDE8F8C7}) (Version: 3.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (HKLM\...\Microsoft .NET Framework 3.5 SP1) (Version:  - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729 - Microsoft Corporation) Hidden
Microsoft Compression Client Pack 1.0 for Windows XP (HKLM\...\MSCompPackV1) (Version: 1 - Microsoft Corporation)
Microsoft Default Manager (Version: 2.1.55.0 - Microsoft Corporation) Hidden
Microsoft Internationalized Domain Names Mitigation APIs (Version:  - Microsoft Corporation) Hidden
Microsoft Kernel-Mode Driver Framework Feature Pack 1.5 (Version:  - Microsoft Corporation) Hidden
Microsoft National Language Support Downlevel APIs (Version:  - Microsoft Corporation) Hidden
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM\...\{91120000-0013-0000-0000-0000000FF1CE}_BASICR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (Version:  - Microsoft) Hidden
Microsoft Office Basic 2007 (HKLM\...\BASICR) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Basic 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office File Validation Add-In (HKLM\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3) (Version:  - Microsoft) Hidden
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30214.0 - Microsoft Corporation)
Microsoft SOAP Toolkit 3.0 (HKLM\...\{BCB4C18A-ACA6-4383-8688-E19933A705DD}) (Version: 3.0.1325.4 - Microsoft Corporation)
Microsoft Software Update for Web Folders  (English) 12 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft SQL Server 2005 (HKLM\...\Microsoft SQL Server 2005) (Version:  - Microsoft Corporation)
Microsoft SQL Server 2005 Express Edition (ACCUCHEK360) (Version: 9.4.5000.00 - Microsoft Corporation) Hidden
Microsoft SQL Server 2005 Tools Express Edition (Version: 9.4.5000.00 - Microsoft Corporation) Hidden
Microsoft SQL Server Native Client (HKLM\...\{7670D32F-DAE6-4E49-8C8B-B3F08B5B1686}) (Version: 9.00.5000.00 - Microsoft Corporation)
Microsoft SQL Server Setup Support Files (English) (HKLM\...\{53F5C3EE-05ED-4830-994B-50B2F0D50FCE}) (Version: 9.00.5000.00 - Microsoft Corporation)
Microsoft SQL Server VSS Writer (HKLM\...\{E7084B89-69E0-46B3-A118-8F99D06988CD}) (Version: 9.00.5000.00 - Microsoft Corporation)
Microsoft User-Mode Driver Framework Feature Pack 1.0 (HKLM\...\Wudf01000) (Version:  - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (HKLM\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Visual FoxPro 9.0 Professional - English (HKLM\...\Visual FoxPro 9.0 Professional - English) (Version:  - Microsoft)
Mozilla Firefox 28.0 (x86 en-US) (HKLM\...\Mozilla Firefox 28.0 (x86 en-US)) (Version: 28.0 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 28.0 - Mozilla)
MSN (HKLM\...\MSNINST) (Version:  - )
MSXML 4.0 SP2 (KB936181) (HKLM\...\{C04E32E0-0416-434D-AFB9-6969D703A9EF}) (Version: 4.20.9848.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 6.0 Parser (HKLM\...\{A43BF6A5-D5F0-4AAA-BF41-65995063EC44}) (Version: 6.10.1129.0 - Microsoft Corporation)
Network (Version: 140.0.215.000 - Hewlett-Packard) Hidden
OCR Software by I.R.I.S. 14.0 (HKLM\...\HPOCR) (Version: 14.0 - HP)
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0 - Microsoft Corporation) Hidden
OpenOffice.org Installer 1.0 (HKLM\...\{0D499481-22C6-4B25-8AC2-6D3F6C885FB9}) (Version: 1.0.9221 - Sun Microsystems)
Pandora (HKLM\...\com.pandora.desktop.E7C14276FFE9EEF0BC7DCE654C467D9A299EFD21.1) (Version: 2.0.8 - PANDORA MEDIA, INC.)
Pandora (Version: 2.0.8 - PANDORA MEDIA, INC.) Hidden
PaperPort Image Printer (HKLM\...\{2BC2781A-F7F6-452E-95EB-018A522F1B2C}) (Version: 1.00.0000 - Nuance Communications, Inc.)
Picasa 3 (HKLM\...\Picasa 3) (Version: 3.9 - Google, Inc.)
PowerDVD (HKLM\...\{281ECE39-F043-492B-8337-F2E546B5604A}) (Version: 7.0 - Dell)
ProductContext (Version: 140.0.000.000 - Hewlett-Packard) Hidden
QualxServ Service Agreement (HKLM\...\{0F756CD9-4A1E-409B-B101-601DDC4C03AA}) (Version: 1.11.0000 - Dell Inc.)
Realtek High Definition Audio Driver (HKLM\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version:  - )
Roxio Creator Audio (HKLM\...\{83FFCFC7-88C6-41c6-8752-958A45325C82}) (Version: 3.3.0 - Roxio)
Roxio Creator BDAV Plugin (HKLM\...\{880AF49C-34F7-4285-A8AD-8F7A3D1C33DC}) (Version: 3.3.0 - Roxio)
Roxio Creator Copy (HKLM\...\{619CDD8A-14B6-43a1-AB6C-0F4EE48CE048}) (Version: 3.3.0 - Roxio)
Roxio Creator Data (HKLM\...\{0D397393-9B50-4c52-84D5-77E344289F87}) (Version: 3.3.0 - Roxio)
Roxio Creator DE (HKLM\...\{C8B0680B-CDAE-4809-9F91-387B6DE00F7C}) (Version: 3.3.0 - Roxio)
Roxio Creator Tools (HKLM\...\{0394CDC8-FABD-4ed8-B104-03393876DFDF}) (Version: 3.3.0 - Roxio)
Roxio Drag-to-Disc (HKLM\...\{2F4C24E6-CBD4-4AAC-B56F-C9FD44DE5668}) (Version: 9.0 - Roxio)
Roxio Express Labeler (HKLM\...\{6675CA7F-E51B-4F6A-99D4-F8F0124C6EAA}) (Version: 2.1.0 - Roxio)
Roxio MyDVD DE (HKLM\...\{D639085F-4B6E-4105-9F37-A0DBB023E2FB}) (Version: 9.0.116 - Roxio, Inc.)
Roxio Update Manager (HKLM\...\{30465B6C-B53F-49A1-9EBA-A3F187AD502E}) (Version: 3.0.0 - Roxio)
Scan (Version: 140.0.167.000 - Hewlett-Packard) Hidden
ScanSoft PaperPort 11 (HKLM\...\{02570AE0-BEE0-4A6C-BE3F-D806E9F2EA17}) (Version: 11.2.0000 - Nuance Communications, Inc.)
SearchAssist (HKLM\...\SearchAssist) (Version:  - )
Shop for HP Supplies (HKLM\...\Shop for HP Supplies) (Version: 14.0 - HP)
SmartWebPrinting (Version: 140.0.213.000 - Hewlett-Packard) Hidden
Sonic Activation Module (Version: 1.0 - Sonic Solutions) Hidden
Stamps.com (HKLM\...\Stamps.com) (Version:  - Stamps.com, Inc.)
Stamps.com (Version: 8.9.2.2162 - Stamps.com, Inc.) Hidden
Symantec Endpoint Protection (HKLM\...\{FA689023-0B72-4771-98A6-A1C927E58207}) (Version: 12.1.1000.157 - Symantec Corporation)
Symantec Endpoint Protection Manager (HKLM\...\{29514E1E-4412-5F40-ACF5-CE87FAE79519}) (Version: 12.1.1000.157 - Symantec Corporation)
TeamViewer 8 (HKLM\...\TeamViewer 8) (Version: 8.0.26038 - TeamViewer)
Toolbox (Version: 140.0.428.000 - Hewlett-Packard) Hidden
TrayApp (Version: 100.0.170.000 - Hewlett-Packard) Hidden
Update for 2007 Microsoft Office System (KB967642) (HKLM\...\{91120000-0013-0000-0000-0000000FF1CE}_BASICR_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (HKLM\...\{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}.KB963707) (Version: 1 - Microsoft Corporation)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition (HKLM\...\{91120000-0013-0000-0000-0000000FF1CE}_BASICR_{A024FC7B-77DE-45DE-A058-1C049A17BFB3}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM\...\{91120000-0013-0000-0000-0000000FF1CE}_BASICR_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition (HKLM\...\{91120000-0013-0000-0000-0000000FF1CE}_BASICR_{E9A82945-BA29-4EE8-8F2A-2F49545E9CF2}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition (HKLM\...\{90120000-001A-0409-0000-0000000FF1CE}_BASICR_{ED38F8A3-4F61-494E-8BCA-E3AC7760C924}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2863811) 32-Bit Edition (HKLM\...\{91120000-0013-0000-0000-0000000FF1CE}_BASICR_{53DEC068-4690-4F6B-9946-7D21EF02236B}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2883030) 32-Bit Edition (HKLM\...\{91120000-0013-0000-0000-0000000FF1CE}_BASICR_{F5DCAB53-C2FD-4E5A-8C83-0F37485E5E89}) (Version:  - Microsoft)
Update for Windows Internet Explorer 7 (KB976749) (Version: 1 - Microsoft Corporation) Hidden
Update for Windows Internet Explorer 7 (KB980182) (Version: 1 - Microsoft Corporation) Hidden
Update for Windows Internet Explorer 8 (KB976662) (HKLM\...\KB976662-IE8) (Version: 1 - Microsoft Corporation)
Update for Windows Internet Explorer 8 (KB982632) (HKLM\...\KB982632-IE8) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2141007) (HKLM\...\KB2141007) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2345886) (HKLM\...\KB2345886) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2467659) (HKLM\...\KB2467659) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2541763) (HKLM\...\KB2541763) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2607712) (HKLM\...\KB2607712) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2616676) (HKLM\...\KB2616676) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2641690) (HKLM\...\KB2641690) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2661254-v2) (HKLM\...\KB2661254-v2) (Version: 2 - Microsoft Corporation)
Update for Windows XP (KB2718704) (HKLM\...\KB2718704) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2736233) (HKLM\...\KB2736233) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2749655) (HKLM\...\KB2749655) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2863058) (HKLM\...\KB2863058) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2904266) (HKLM\...\KB2904266) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2934207) (HKLM\...\KB2934207) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB951072-v2) (HKLM\...\KB951072-v2) (Version: 2 - Microsoft Corporation)
Update for Windows XP (KB951978) (Version: 1 - Microsoft Corporation) Hidden
Update for Windows XP (KB955759) (HKLM\...\KB955759) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB955839) (HKLM\...\KB955839) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB967715) (HKLM\...\KB967715) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB968389) (HKLM\...\KB968389) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB971029) (HKLM\...\KB971029) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB971737) (HKLM\...\KB971737) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB973687) (HKLM\...\KB973687) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB973815) (HKLM\...\KB973815) (Version: 1 - Microsoft Corporation)
Upromise TurboSaver (remove only) (HKCU\...\Upromise TurboSaver) (Version: 7.1.0.10004 - Upromise, Inc.)
Visual FoxPro 9.0 Baseline - English (Version: 9.00.2412 - Microsoft) Hidden
Visual FoxPro 9.0 Professional - English (Version: 9.00.2412 - Microsoft) Hidden
Vocalocity Desktop (HKCU\...\1250619943.desktop.vocalocity.com) (Version:  - desktop.vocalocity.com)
Vocalocity Desktop Tools (HKLM\...\Vocalocity Desktop Tools) (Version: 1.0 - Vocalocity)
Vocalocity IE Addin (Version: 1.0.0 - Vocalocity) Hidden
WebEx (HKLM\...\ActiveTouchMeetingClient) (Version:  - WebEx Communications, Inc)
WebFldrs XP (Version: 9.50.7523 - Microsoft Corporation) Hidden
WebReg (Version: 140.0.213.017 - Hewlett-Packard) Hidden
Windows 7 Upgrade Advisor (HKLM\...\{AB05F2C8-F608-403b-95E1-FD8ADFACD31E}) (Version: 2.0.5000.0 - Microsoft Corporation)
Windows Feature Pack for Storage (32-bit) - IMAPI update for Blu-Ray (HKLM\...\KB952011) (Version: 1.0 - Microsoft Corporation)
Windows Genuine Advantage Notifications (KB905474) (HKLM\...\WgaNotify) (Version: 1.9.0040.0 - Microsoft Corporation)
Windows Installer 3.1 (KB893803) (HKLM\...\KB893803v2) (Version:  - Microsoft Corporation)
Windows Internet Explorer 7 (Version: 20070813.185237 - Microsoft Corporation) Hidden
Windows Internet Explorer 8 (HKLM\...\ie8) (Version: 20090308.140743 - Microsoft Corporation)
Windows Live ID Sign-in Assistant (HKLM\...\{0840B4D6-7DD1-4187-8523-E6FC0007EFB7}) (Version: 6.500.3165.0 - Microsoft Corporation)
Windows Media Format 11 runtime (HKLM\...\Windows Media Format Runtime) (Version:  - )
Windows Media Format 11 runtime (Version:  - Microsoft Corporation) Hidden
Windows Media Player 11 (HKLM\...\Windows Media Player) (Version:  - )
Windows Media Player 11 (Version:  - Microsoft Corporation) Hidden
Windows XP Service Pack 3 (HKLM\...\Windows XP Service Pack) (Version: 20080414.031525 - Microsoft Corporation)
Yahoo! Detect (HKLM\...\YTdetect) (Version:  - )

========================= Devices: ================================

Name: Officejet 6500 E709a
Description: Officejet 6500 E709a
Class Guid: {4D36E971-E325-11CE-BFC1-08002BE10318}
Manufacturer: HP
Service:
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.

Name: HP Color LaserJet CM1312nfi MFP
Description: HP Color LaserJet CM1312nfi MFP
Class Guid: {4D36E971-E325-11CE-BFC1-08002BE10318}
Manufacturer: Hewlett-Packard
Service:
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.

Name: Officejet 6500 E709a
Description: Officejet 6500 E709a
Class Guid: {4D36E971-E325-11CE-BFC1-08002BE10318}
Manufacturer: HP
Service:
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.

Name: HP Color LaserJet CM1312nfi MFP
Description: HP Color LaserJet CM1312nfi MFP
Class Guid: {4D36E971-E325-11CE-BFC1-08002BE10318}
Manufacturer: Hewlett-Packard
Service:
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.


========================= Memory info: ===================================

Percentage of memory in use: 34%
Total physical RAM: 3317.1 MB
Available physical RAM: 2160.57 MB
Total Pagefile: 4677.52 MB
Available Pagefile: 3265.43 MB
Total Virtual: 2047.88 MB
Available Virtual: 1978.61 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:148.96 GB) (Free:41.07 GB) NTFS
3 Drive w: () (Network) (Total:450.54 GB) (Free:395.66 GB)

========================= Users: ========================================

User accounts for \\DESKTOP-MARK

Administrator            Barbara Marks            Guest                    
HelpAssistant            SUPPORT_388945a0         

========================= Minidump Files ==================================

No minidump file found

========================= Restore Points ==================================

24-04-2014 18:16:27 System Checkpoint
25-04-2014 18:16:36 System Checkpoint
26-04-2014 19:16:38 System Checkpoint
27-04-2014 20:16:36 System Checkpoint
28-04-2014 20:17:42 System Checkpoint
29-04-2014 21:16:36 System Checkpoint
30-04-2014 22:16:37 System Checkpoint
01-05-2014 22:30:49 System Checkpoint
02-05-2014 07:00:18 Software Distribution Service 3.0
04-05-2014 00:44:32 System Checkpoint
05-05-2014 04:45:51 System Checkpoint
06-05-2014 05:24:51 System Checkpoint
07-05-2014 06:24:49 System Checkpoint
08-05-2014 07:24:49 System Checkpoint
12-05-2014 14:07:23 System Checkpoint
13-05-2014 15:06:57 System Checkpoint
14-05-2014 07:00:29 Software Distribution Service 3.0
15-05-2014 07:09:53 System Checkpoint
16-05-2014 07:11:00 System Checkpoint
17-05-2014 08:11:00 System Checkpoint
18-05-2014 09:11:00 System Checkpoint
19-05-2014 10:10:59 System Checkpoint
20-05-2014 10:23:14 System Checkpoint
27-05-2014 13:49:19 System Checkpoint
28-05-2014 14:05:28 System Checkpoint
29-05-2014 15:05:29 System Checkpoint
30-05-2014 18:57:31 System Checkpoint
31-05-2014 19:21:28 System Checkpoint
01-06-2014 20:21:29 System Checkpoint
02-06-2014 21:21:30 System Checkpoint
03-06-2014 22:21:29 System Checkpoint
04-06-2014 22:38:49 System Checkpoint
05-06-2014 23:38:49 System Checkpoint
07-06-2014 00:38:49 System Checkpoint
08-06-2014 01:38:49 System Checkpoint
09-06-2014 02:38:49 System Checkpoint
10-06-2014 02:44:36 System Checkpoint
30-06-2014 13:48:07 System Checkpoint
30-06-2014 14:05:28 Software Distribution Service 3.0
08-07-2014 17:45:27 System Checkpoint
09-07-2014 18:19:20 System Checkpoint
10-07-2014 07:00:35 Software Distribution Service 3.0
11-07-2014 12:59:01 Software Distribution Service 3.0
14-07-2014 14:34:52 System Checkpoint
15-07-2014 14:48:25 System Checkpoint
16-07-2014 15:48:25 System Checkpoint
18-07-2014 16:18:59 System Checkpoint
19-07-2014 17:00:44 System Checkpoint
21-07-2014 20:08:01 System Checkpoint
22-07-2014 21:06:25 System Checkpoint

**** End of log ****
 



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#2 hamluis

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Posted 23 July 2014 - 09:16 AM

Please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 m.hoyer

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Posted 25 July 2014 - 10:45 AM

http://speccy.piriform.com/results/0QvLgsLyqz5s0p1gUKCtOtD



#4 hamluis

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Posted 25 July 2014 - 12:29 PM

Max CPU is 64.2 Celsius, Speccy reflects average of 56 Celsius...seems likely that system overheating is result, with typical freezing/reboot/ shutdown pattern.  Since this is a desktop...I suggest removing heatsink/fan, replacing thermal compound...or simply replacing the heatsink fan (taking care to remove old thermal compound residue.

 

No other indcation of system overheating...hard drive temp is good, SMART data for HD is OK.  Adequate free space on Windows partition.

 

Java outdated...either update immediately or remove Java completely.  It's not necessarily a requirement.  Using outdated versions poses an unnecessary security risk...the updates are probably partially made as the result of known vulnerabilities with prior versions.  See Using Java, QMan - http://www.bleepingcomputer.com/forums/t/514146/java-auto-updater-cant/?p=3208484 .

 

Symantec Endpoint Version 11 is nearing End Of Life support, see Version 11 End Of Life .

 

Finally...I would run the chkdsk /r command after making the above suggested changes.  Start/Run...type chkdsk /r and hit Enter.  Type Y in new screen, hit Enter.  Reboot, the command will run and then boot into Windows upon completion.

 

Louis

 

Errors with MS Office could probably be overcome by uninstalling/reinstalling Office.

 

I didn't find any reliable info on what Yahoo Detect is...I would ignore it for the moment.



#5 m.hoyer

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Posted 28 July 2014 - 01:19 PM

Thanks for your help and advice. 

  1. I now have a very nice cardigan made with the lint I pulled out of the heat sink.  Apparently moving air through it makes a difference.
  2. I have uninstalled Java.  Am I correct in thinking it can be a serious drag on system perfomance?
  3. I will investigate the EOL for the Symantec software.  As we "de-centralize" our operations, it may be less relevant and we'll look at other options.  Any suggestions about best anti-virus/anti-malware software?


#6 hamluis

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Posted 28 July 2014 - 03:50 PM

IMO...java is more of a security concern than an item to be considered re system efficiency.  It goes without saying that a weakened system defense posture is problematical in unknown, undesireable ways and no one believes that malware might contribute to system efficiency.

 

We have a forum for AV/AM Software, where you can discuss alternartives...but I can tell you right now that...there is NO BEST AV or firewall or system defense products.  The weak link in system defense is the user...not the system, not Windows, not software installed.  If the user doesn't care to practice safe computing in all its aspects...well, developers make their living by creating the illusion that their products are "superior" to those of others...but we all should be able to recognize the fact that advertising is fraught with empty claims which cannot be verified...and phony comparisons having nothing whatever to do with reflecting data that might prove the "superiority" of said product. 

 

Louis






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