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BSOD crash 0x80070057 corrupt aswrvrt.sys after Win update. System won't restore


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#1 4ndyrb

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Posted 23 July 2014 - 05:35 AM

Hi
UK user, Dell XPS15 (core i7, 8GB), 500GB NTFS HDD, Windows 7 (64) Home Premium. Avast AV (free).

Problem arose when Windows 7 updated last week - caused Avast (and Dell Quickset) to stop working. System would not allow Avast to be fully uninstalled, possibly some malware involved too. I used Avast removal tool and tried to restart.
After this, System won't boot normally or in safe mode - BSOD with 0x80070057 error. Have tried System restore, last good configuration, chkdsk/r and Startup repair - all fail. Avast support have also tried various things (inc FRST64). I have a USB with Windows 7 on, and can use this to get to command prompt but all repairs/restores fail.

Startup repair diagnostic details: Boot critical file c:\windows\system32\drivers\aswrvrt.sys is corrupt. Repair action: file repair. Result: Failed. Error code 0x2.

BSOD states: Technical information - STOP: 0x0000007B (0xFFFFF880009A97E8, 0XFFFFFFFFC0000034, 0X0000000000000000, 0X0000000000000000)

Does anyone have any suggestions as to other things I can try without losing the data on the drive? The drive has a recovery partition - not sure if this is an issue.

Thanks in advance

Andy



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#2 4ndyrb

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Posted 23 July 2014 - 07:06 AM

More details of the problem:

BSOD Technical information - STOP: 0x0000007B (0xFFFFF880009A97E8, 0XFFFFFFFFC0000034, 0X0000000000000000, 0X0000000000000000)

 

startup repair diagnostic details: Boot critical file c:\windows\system32\drivers\aswrvrt.sys is corrupt. Repair action: file repair. Result: Failed. Error code 0x2

 

Startup repair problem details:
Problem Event Name: StartupRepairOffline
Problem Signature01: 6.1.7600.16385
PS02: 6.1.7600.16385
PS03: unknown
PS04: 21200285
PS05: Autofailover
PS06: 3
PS07: NoRootCause
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033



#3 hamluis

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Posted 23 July 2014 - 11:26 AM

Try startup repair again, please...IME, sometimes it takes multiple efforts to overcome file/boot problems.

 

Is THIS your topic ?

 

Louis



#4 4ndyrb

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Posted 24 July 2014 - 04:34 AM

Thanks hamluis - no, that isn't my topic, but THIS is (same Avast tech guy). We went through all the same stuff but nothing has worked. Think i'm looking at a fresh install :(



#5 hamluis

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Posted 24 July 2014 - 09:19 AM

Understood...I think I'd also be looking for a new AV :), although file corruption can happen to any file, system or otherwise.

 

Don't know if following is of any value...but it's worth a look, IMO:  http://answers.microsoft.com/en-us/windows/forum/windows_vista-system/error-code-0x2/f6b0854a-6271-4900-82a3-a1a5413ea8e0 .

 

Louis


Edited by hamluis, 24 July 2014 - 09:24 AM.





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