So recently me and my gf moved into a new apartment, and shortly after we got internet from cox, getting the preferred service, of which they gave me a Ubee modem/router. They told all I would have to do is connect it and I would be good to go because the place I moved to was still connected for internet...Well I got home, did so...it can be a little spotty at times but it does work. However we have came across a problem with my girlfriends laptop.
She has Dell Inspiron N5110 laptop with Windows 7. She can go and search for wireless networks, find ours, type in the password, and it says it connects, but nothing will load when she tries to access the internet, maybe every once in a while will something pop up but for the most part it just loads until it times out. Her computer was recently reloaded, and she has been able to access wifi back at her old place, but not here. She called tech support and they mostly just talked her in circles, ended up telling her she has a virus, which she does not, was recently reloaded, has active anit-virus software, and has only been on the internet once since her reload... I'm not too knowledgeable about networks and the sort and was hoping for some help I've tried a few things like making sure the drivers were up to date and etc but other than that I'm at a bit of a loss, but I"d really like to get it fixed so she can start doing her homework on her computer. I'll provide more info if needed. Thanks.