Posted 31 May 2006 - 10:01 PM
I have a client who was using a laser jet 1000 with our DOS Based program. Everything was working fine until this afternoon. She had literally printed from this same program 5 minutes before I got a call from her - she was trying to do a large job and it spooled all 500 pages of the job and that was it.
Things to note: This is a usb printer. We've always gotten around the fact that dos apps need to print to an lpt1 port by doing a net use to the printer.
Also, she had been advised by her ISP to disconnect the router that she was using for a 2 w/station network, so when I called, her computer was hooked directly to the internet connection - no router. Initial printer settings were very messed up - hplaserjet 1000 driver was set to lpt1 - (nothing connected to physical lpt1) and there was no net use command. There was a network printer to a windows 98 machine which was, of course, unavailable because the router was gone.
The laser jet is hooked up USB to the same computer she is trying to print from. Net use will establish the connection (IE net use lpt1: \\user00\laser). Windows program continue to work. Our dos print job spools endlessly.
After many attempts, had her reestablish the router, tried hooking the usb up to a windows 98 machine, sharing it and printing through that. Spooling is gone and so is the print job :-) it just vanishes. The machine is acting like it's DOS compatible but the fact that she printed 5 minutes prior to this problem and all of last year makes that impossible.
I'm not familiar with this model of printer at all....any suggestions? I've spent almost 3 hours on this and am a total loss. It's like the printer cable (usb on the computer end and something specialized, it sounds like) on the printer end is not making connection but then...why does the windows print job go through?
Your thoughts would be greatly appreciated.