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I can't install new version of graphics driver.


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2 replies to this topic

#1 beq

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Posted 22 July 2014 - 02:52 AM

I can't install new version of graphics driver. 
When I install driver, it asks me to restart my PC, when i restart it, my screen freezes and i can't see anything. Computer is working normally but screen isn't showing anything.
Then I use system restore to use old version of driver again, but I can't play games with old driver. When I try to play games, windows shuts down. It says: Windows has recovered an unexpected shutdown
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1079

Additional information about the problem:
BCCode: 116
BCP1: 84E94510
BCP2: 9063769A
BCP3: C000009A
BCP4: 00000004
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
 
 
 


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#2 hamluis

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Posted 22 July 2014 - 01:12 PM

Where are you getting the new driver from?

 

System manufacturer and model...or motherboard/graphics card manufacturer and model if non-OEM (Dell, Lenovo, etc.) system.

 

Louis



#3 dc3

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Posted 22 July 2014 - 01:15 PM

Just to augment what Louis posted.

 

Please download and install Speccy to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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