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Explorer.exe crashes for only one user


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#1 JavaMike

JavaMike

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Posted 21 July 2014 - 10:31 PM

I've seen many people post about this problem and I've tried all the solutions but none have worked.

 

I have a Windows 7 SP1 fully updated system.  Initially had problems with Windows Update and discovered a virus.  Used Avast and Malwarebytes to scan and remove and recheck (and another, can't remember).  By the time that was done, all was clear, but the update problem wasn't solved, and then the explorer.exe crash problem started.  I created a new admin user in Windows, and the crash problem doesn't happen for that user.  Explorer crashes when using file manager, especially when trying to access Computer, or when right clicking. I can use Xplorer2 without any problems, even right clicking on files.

 

I reinstalled Windows 7 without losing programs and data.  Update problem was fixed. Explorer crash problem not fixed.

 

I tried disabling all shell extensions.  Didn't work.  Booted in safe mode.  Still crashes.  Booted in clean mode, still crashes.

 

I don't want to port the user data to a new account because of some software installed that I can't reinstall for the new user because the disk is lost, so I really want to fix this user account.

 

Thanks for any help you can give.



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