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I got Snap.do... How do I remove it?


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7 replies to this topic

#1 Shippy1978

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Posted 21 July 2014 - 09:06 PM

I have tried the basic uninstall, but that didn't work. I tried deleting folders related to Snap.do, but they just keep coming back. What do I do?

Edit: Moved topic from Windows 7 to the more appropriate forum.~ Animal

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#2 Roodo

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Posted 21 July 2014 - 09:47 PM

Uninstall using the control panel: Uninstall a Program. Delete all programs by Resoft ltd

In the Internet options in IE: click on the  advanced tab, then click on the reset

Next run:

Adwcleaner http://www.bleepingcomputer.com/download/adwcleaner/

Malwarebytes antimalware: http://www.bleepingcomputer.com/download/malwarebytes-anti-malware/

Hitmanpro: http://www.bleepingcomputer.com/download/search/?keyword=hitman+pro

 

All in that order.

Post the results



#3 Shippy1978

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Posted 21 July 2014 - 09:59 PM

Sorry...I will resume this in the morning. Thank you. I will post the results.


Edited by Shippy1978, 21 July 2014 - 10:22 PM.


#4 Shippy1978

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Posted 22 July 2014 - 03:11 PM

Okay. So far, so good. It seems to be gone. Is there anything else that we need to do?



#5 boopme

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Posted 24 July 2014 - 10:26 AM

I would also run ..... thisisujrt.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
  • .
    .

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#6 Shippy1978

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Posted 29 July 2014 - 06:23 PM

it did find other things but no more Snap.do. Would you like us to post the copy of the log?



#7 Roodo

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Posted 29 July 2014 - 08:07 PM

Go ahead and post:  the contents of JRT.txt How are things?



#8 Shippy1978

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Posted 29 July 2014 - 08:24 PM

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.4 (04.06.2014:1)
OS: Windows 7 Home Premium x64
Ran by Bailey Family on Tue 07/29/2014 at 18:24:58.51
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
 
 
~~~ Registry Values
 
Successfully repaired: [Registry Value] HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Internet Explorer\Main\\Default_Page_URL
 
 
 
~~~ Registry Keys
 
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\sparktrust
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\InternetRegistry\REGISTRY\USER\S-1-5-21-2649302307-4176467396-2724906085-1001\Software\sweetim
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\sparktrust
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{C9CDA585-7891-418E-A1A2-053D7C2ACAD5}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{D577D7C0-59FE-407C-9741-1A25F792D35F}
 
 
 
~~~ Files
 
 
 
~~~ Folders
 
Successfully deleted: [Folder] "C:\ProgramData\adtrustmedia"
Successfully deleted: [Folder] "C:\ProgramData\sparktrust"
Successfully deleted: [Folder] "C:\Users\Bailey Family\AppData\Roaming\sparktrust"
Successfully deleted: [Empty Folder] C:\Users\Bailey Family\appdata\local\{0227D6CA-8522-4703-A565-B6BF512B3604}
Successfully deleted: [Empty Folder] C:\Users\Bailey Family\appdata\local\{04EE9EE4-36A4-4546-BCFB-4A864053B6B6}
Successfully deleted: [Empty Folder] C:\Users\Bailey Family\appdata\local\{17FEF8C7-0C80-4202-85E4-806B2774BCD0}
Successfully deleted: [Empty Folder] C:\Users\Bailey Family\appdata\local\{1C151B39-208A-4EA5-BB25-2C74F19D62F3}
Successfully deleted: [Empty Folder] C:\Users\Bailey Family\appdata\local\{1D5BE378-52F3-4E05-828D-2C1CE9641C13}
Successfully deleted: [Empty Folder] C:\Users\Bailey Family\appdata\local\{221DAAB4-F4B6-409A-ABCE-DD7396CD7434}
Successfully deleted: [Empty Folder] C:\Users\Bailey Family\appdata\local\{230F3EE7-3235-444A-94FB-38A8A5361436}
Successfully deleted: [Empty Folder] C:\Users\Bailey Family\appdata\local\{246779B9-E874-41F5-BF90-2E432E2F139F}
Successfully deleted: [Empty Folder] C:\Users\Bailey Family\appdata\local\{426D8382-1407-4EAD-9978-F984ACB937D4}
Successfully deleted: [Empty Folder] C:\Users\Bailey Family\appdata\local\{45FCE20E-7ADF-4C6D-8C67-8902E8B3F1CE}
Successfully deleted: [Empty Folder] C:\Users\Bailey Family\appdata\local\{5574EBF9-1382-4E76-AC92-66FC286152E5}
Successfully deleted: [Empty Folder] C:\Users\Bailey Family\appdata\local\{64ED0068-7BA3-4C2C-A8EE-FE45AC060176}
Successfully deleted: [Empty Folder] C:\Users\Bailey Family\appdata\local\{7EBE1339-13C4-426A-A874-11742B070400}
Successfully deleted: [Empty Folder] C:\Users\Bailey Family\appdata\local\{86D5926C-D0D4-4A5C-8DD7-867BFF715C9D}
Successfully deleted: [Empty Folder] C:\Users\Bailey Family\appdata\local\{A347C819-8095-4C70-896F-FC082430FECF}
Successfully deleted: [Empty Folder] C:\Users\Bailey Family\appdata\local\{AB52ED0D-FE03-4102-8502-7240C94E78FE}
Successfully deleted: [Empty Folder] C:\Users\Bailey Family\appdata\local\{BEC5C5E2-1610-4953-AA82-D9616696813D}
Successfully deleted: [Empty Folder] C:\Users\Bailey Family\appdata\local\{C975F0CA-77E1-4B68-9FC9-031DF9BB97D2}
Successfully deleted: [Empty Folder] C:\Users\Bailey Family\appdata\local\{F15B3172-26DA-4417-97B2-8DB0A7B52D95}
Successfully deleted: [Empty Folder] C:\Users\Bailey Family\appdata\local\{F8F58E00-BC17-478E-B1FA-F46B321A2CDA}
 
 
 
~~~ Event Viewer Logs were cleared
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Tue 07/29/2014 at 19:03:21.33
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~





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