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Windows 8.1 wireless connectivity after reload


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#1 slworth1066411

slworth1066411

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Posted 21 July 2014 - 06:24 PM

I have a connectivity problem which I hope you can help with.

 

The problem started when I received a disk error and Windows 8.1 asked me to reboot to correct the error. Then I got stuck within an Automated Repair loop that needed tech support's help to break.  Had to utilize System Restore function using the recovery disk.  We went back about 2 weeks for the recovery.  System works fine now BUT the wireless connectivity -- that was fine before -- is now gone.  The computer still reports that there are connections available, but the connection is now "limited", and internet is unavailable. (Our other desktop and laptop still connect to the network with no problems.) We have 1) reinstalled Netgear adapter software (no change)  2) used command function 'ipconfig /release' 'ipconfig /renew' with no luck. 

 

Here is my configuration information and below that, information that resulted from running the Mini-toolbox software offered by this site. I'll be happy to answer any questions and appreciate any help you can offer.

 

--Stephen

 

Computer: Cyberpower Extreme Gamer PC Model C (Nickname:mancave) Note: The router is directly attached to our other desktop

Router: Netgear N750 Wireless Dual Band Gigabit Router

Computer is connected wireless to router that is upstairs with an extender in between the router and pc

Digital cable is the main source for connectivity to the router

 

Here is information that resulted from running the Mini-toolbox software offered by this site:

=========================================================

MiniToolBox by Farbar  Version: 21-07-2014
Ran by stephen (administrator) on 21-07-2014 at 18:53:27
Running from "C:\Users\stephen\Desktop"
Microsoft Windows 8.1  (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================



========================= IP Configuration: ================================

Realtek PCIe GBE Family Controller = Ethernet (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : mancave
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Ethernet:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : cyberpowerinc.local
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : 74-D0-2B-A0-41-8C
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
Server:  UnKnown
Address:  127.0.0.1

Ping request could not find host google.com. Please check the name and try again.
Server:  UnKnown
Address:  127.0.0.1

Ping request could not find host yahoo.com. Please check the name and try again.

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
  3...74 d0 2b a0 41 8c ......Realtek PCIe GBE Family Controller
  1...........................Software Loopback Interface 1
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
  1    306 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\napinsp.dll [53760] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\pnrpnsp.dll [68096] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [68096] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\NLAapi.dll [64000] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [21504] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [67584] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [87040] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [87040] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [84480] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [30208] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/21/2014 04:22:56 AM) (Source: Customer Experience Improvement Program) (User: )
Description: 80070005

Error: (07/20/2014 09:23:36 AM) (Source: Customer Experience Improvement Program) (User: )
Description: 80070005

Error: (07/19/2014 08:22:55 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error DeviceIoControl(\\?\Volume{94cb6e5d-ab98-11e3-8255-806e6f6e6963} - 0000000000000174,0x0053c008,0000002CFF95DC80,0,0000002C80480080,4096,[0]).  hr = 0x80070570, The file or directory is corrupted and unreadable.
.


Operation:
   Processing EndPrepareSnapshots

Context:
   Execution Context: System Provider

Error: (07/19/2014 08:17:36 AM) (Source: ESENT) (User: )
Description: taskhostex (1868) WebCacheLocal: Database recovery/restore failed with unexpected error -1216.

Error: (07/19/2014 08:17:36 AM) (Source: ESENT) (User: )
Description: taskhostex (1868) WebCacheLocal: Database recovery failed with error -1216 because it encountered references to a database, 'C:\Users\stephen\AppData\Local\Microsoft\Windows\WebCache\WebCacheV01.dat', which is no longer present. The database was not brought to a Clean Shutdown state before it was removed (or possibly moved or renamed). The database engine will not permit recovery to complete for this instance until the missing database is re-instated. If the database is truly no longer available and no longer required, procedures for recovering from this error are available in the Microsoft Knowledge Base or by following the "more information" link at the bottom of this message.

Error: (07/18/2014 02:03:46 PM) (Source: ESENT) (User: )
Description: svchost (1356) SRUJet: Error -1811 (0xfffff8ed) occurred while opening logfile C:\Windows\system32\SRU\SRU000E7.log.

Error: (07/16/2014 07:15:20 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80070005

Error: (07/12/2014 01:13:40 PM) (Source: Application Error) (User: )
Description: Faulting application name: MM8.ICD, version: 1.0.0.1, time stamp: 0x38a317b0
Faulting module name: MM8.ICD, version: 1.0.0.1, time stamp: 0x38a317b0
Exception code: 0xc0000005
Fault offset: 0x000dcea0
Faulting process id: 0x204
Faulting application start time: 0xMM8.ICD0
Faulting application path: MM8.ICD1
Faulting module path: MM8.ICD2
Report Id: MM8.ICD3
Faulting package full name: MM8.ICD4
Faulting package-relative application ID: MM8.ICD5

Error: (07/12/2014 00:21:14 PM) (Source: Application Error) (User: )
Description: Faulting application name: HEROES3.ICD, version: 3.0.0.0, time stamp: 0x38c81a2f
Faulting module name: MP3DEC.ASI, version: 3.0.0.0, time stamp: 0x36910efa
Exception code: 0xc0000005
Fault offset: 0x000076f1
Faulting process id: 0xc2a4
Faulting application start time: 0xHEROES3.ICD0
Faulting application path: HEROES3.ICD1
Faulting module path: HEROES3.ICD2
Report Id: HEROES3.ICD3
Faulting package full name: HEROES3.ICD4
Faulting package-relative application ID: HEROES3.ICD5

Error: (07/06/2014 07:46:12 PM) (Source: Desktop Window Manager) (User: )
Description: The Desktop Window Manager has encountered a fatal error (0x8898008d)


System errors:
=============
Error: (07/21/2014 04:25:25 AM) (Source: DCOM) (User: mancave)
Description: {1B1F472E-3221-4826-97DB-2C2324D389AE}

Error: (07/21/2014 04:24:54 AM) (Source: DCOM) (User: mancave)
Description: {BF6C1E47-86EC-4194-9CE5-13C15DCB2001}

Error: (07/20/2014 05:55:36 PM) (Source: BCMH43XX) (User: )
Description: NETGEAR WNDA3100v2 N600 Wireless Dual Band USB Adapter : Has determined that the network adapter is not functioning properly.

Error: (07/20/2014 05:40:21 PM) (Source: Service Control Manager) (User: )
Description: The Search Protect Service service failed to start due to the following error:
%%2

Error: (07/20/2014 05:38:10 PM) (Source: SRTSP) (User: )
Description: Error loading virus definitions.

Error: (07/20/2014 05:37:05 PM) (Source: Service Control Manager) (User: )
Description: The Search Protect Service service failed to start due to the following error:
%%2

Error: (07/20/2014 05:34:53 PM) (Source: SRTSP) (User: )
Description: Error loading virus definitions.

Error: (07/20/2014 05:23:22 PM) (Source: Service Control Manager) (User: )
Description: The Search Protect Service service failed to start due to the following error:
%%2

Error: (07/20/2014 05:21:11 PM) (Source: SRTSP) (User: )
Description: Error loading virus definitions.

Error: (07/20/2014 01:44:43 PM) (Source: Service Control Manager) (User: )
Description: The Search Protect Service service failed to start due to the following error:
%%2
 

Microsoft Office Sessions:
=========================


 Heroes of Might and Magic™ III Armageddon's Blade (HKLM-x32\...\ Heroes of Might and Magic™ III Armageddon's Blade) (Version:  - )
=========================== Installed Programs ============================
Adobe Flash Player 13 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 13.0.0.206 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.07) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.07 - Adobe Systems Incorporated)
AMD Accelerated Video Transcoding (Version: 13.20.100.31206 - Advanced Micro Devices, Inc.) Hidden
AMD Catalyst Control Center (x32 Version: 2013.1206.1603.28764 - Advanced Micro Devices, Inc.) Hidden
AMD Catalyst Install Manager (HKLM\...\{3C378793-5288-0165-FCA4-D319D5E4A490}) (Version: 8.0.915.0 - Advanced Micro Devices, Inc.)
Battle.net (HKLM-x32\...\Battle.net) (Version:  - Blizzard Entertainment)
Catalyst Control Center - Branding (x32 Version: 1.00.0000 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Graphics Previews Common (x32 Version: 2013.1206.1603.28764 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center InstallProxy (x32 Version: 2013.1206.1603.28764 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Localization All (x32 Version: 2013.1206.1603.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Chinese Standard (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Chinese Traditional (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Czech (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Danish (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Dutch (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help English (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Finnish (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help French (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help German (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Greek (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Hungarian (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Italian (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Japanese (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Korean (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Norwegian (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Polish (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Portuguese (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Russian (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Spanish (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Swedish (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Thai (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Turkish (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
ccc-utility64 (Version: 2013.1206.1603.28764 - Advanced Micro Devices, Inc.) Hidden
Citrix Online Launcher (HKLM-x32\...\{F17C3DC2-2ACA-4B0E-BDBF-ACE61B14E7CD}) (Version: 1.0.183 - Citrix)
Common Desktop Agent (Version: 1.62.0 - OEM) Hidden
Diablo (HKLM-x32\...\Diablo) (Version:  - )
Diablo II (HKLM-x32\...\Diablo II) (Version:  - )
Diablo III (HKLM-x32\...\Diablo III) (Version:  - Blizzard Entertainment)
Extended Update (HKCU\...\UpdaterEX) (Version:  - Extended Update)
Futuremark SystemInfo (HKLM-x32\...\{BEE64C14-BEF1-4610-8A68-A16EAA47B882}) (Version: 4.17.0 - Futuremark Corporation)
GoToMeeting 6.3.0.1468 (HKCU\...\GoToMeeting) (Version: 6.3.0.1468 - CitrixOnline)
Heroes of Might and Magic® III The Shadow of Death™ (HKLM-x32\...\Heroes III The Shadow of Death) (Version:  - )
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 9.0.0.1310 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 12.0.0.1083 - Intel Corporation)
Intel® Rapid Storage Technology (Version: 12.0.0.1083 - Intel Corporation) Hidden
Intel® Trusted Connect Service Client (Version: 1.27.757.1 - Intel Corporation) Hidden
KeyScrambler (HKLM-x32\...\KeyScrambler) (Version: 3.3.0.0 - QFX Software Corporation)
Microsoft Office (HKLM-x32\...\{90150000-0138-0409-0000-0000000FF1CE}) (Version: 15.0.4569.1506 - Microsoft Corporation)
Microsoft Office Excel MUI (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Home and Student 2007 (HKLM-x32\...\HOMESTUDENTR) (Version: 12.0.4518.1014 - Microsoft Corporation)
Microsoft Office Home and Student 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (HKLM-x32\...\{15134cb0-b767-4960-a911-f2d16ae54797}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (HKLM-x32\...\{22154f09-719a-4619-bb71-5b3356999fbf}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727 (Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727 (Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727 (x32 Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727 (x32 Version: 11.0.50727 - Microsoft Corporation) Hidden
Mozilla Firefox 30.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 30.0 (x86 en-US)) (Version: 30.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 29.0 - Mozilla)
NETGEAR WNDA3100v2 wireless USB 2.0 adapter (HKLM-x32\...\{3C7839E7-21F4-49E0-B4D5-AC8ED818CCB0}) (Version: 1.03.000 - NETGEAR)
Norton Internet Security (HKLM-x32\...\NIS) (Version: 21.3.0.12 - Symantec Corporation)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 8.10.1226.2012 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6782 - Realtek Semiconductor Corp.)
Samsung Easy Printer Manager (HKLM-x32\...\Samsung Easy Printer Manager) (Version: 1.03.30.00(5/24/2013) - Samsung Electronics Co., Ltd.)
Samsung Easy Wireless Setup (HKLM-x32\...\Easy Wireless Setup) (Version: 3.60.40.3 - Samsung Electronics Co., Ltd.)
Samsung M262x 282x Series (HKLM-x32\...\Samsung M262x 282x Series) (Version: 1.22 (10/24/2013) - Samsung Electronics Co., Ltd.)
Samsung Printer Live Update (HKLM-x32\...\Samsung Printer Live Update) (Version: 1.01.00:04(2013-04-22) - Samsung Electronics Co., Ltd.)
Search Protect (HKLM-x32\...\SearchProtect) (Version: 2.15.11.3 - Client Connect LTD)
Update for Microsoft Office Word 2007 (KB974631) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{1D53FB73-9826-4541-B2E0-A239C6EBA718}) (Version:  - )
Update for Microsoft Office Word 2007 (KB974631) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{34726474-50D6-49FC-B8AC-35411459D27A}) (Version:  - )
View User's Guide (HKLM-x32\...\View User Guide) (Version: 3.60.30 - )

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 9%
Total physical RAM: 16322.6 MB
Available physical RAM: 14731.69 MB
Total Pagefile: 32706.6 MB
Available Pagefile: 30916.12 MB
Total Virtual: 4095.88 MB
Available Virtual: 3968.32 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:1862.67 GB) (Free:1772.07 GB) NTFS
2 Drive d: (WNDA3100v2) (CDROM) (Total:0.05 GB) (Free:0 GB) CDFS
3 Drive e: (KINGSTON) (Removable) (Total:0.48 GB) (Free:0.48 GB) FAT

========================= Users: ========================================

User accounts for \\MANCAVE

Administrator            Guest                    stephen                  

========================= Minidump Files ==================================

No minidump file found

========================= Restore Points ==================================

03-07-2014 13:23:13 Installed NETGEAR WNDA3100v2 wireless USB 2.0 adapter
10-07-2014 19:00:21 Windows Update
17-07-2014 23:27:29 Scheduled Checkpoint
19-07-2014 18:21:48 Installed NETGEAR WNDA3100v2 wireless USB 2.0 adapter

**** End of log ****
 



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#2 dicke

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Posted 22 July 2014 - 04:53 PM

Welcome,

Have you turned off the router and modem as well as the PC and rebooted all of them?

Keep us posted


Stay well and surf safe [stay protected]

Dick E


#3 slworth1066411

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Posted 22 July 2014 - 06:12 PM

Paraclete:

 

Thanks for asking. We did indeed reboot the router, the modem, and the PC, but no change. Just to be sure, my wife ran a netsh command. Here is the result in case it might be helpful.

 

C:\Windows\system32>netsh int ipv4 reset reset.log
Resetting Interface, OK!
Resetting Neighbor, OK!
Resetting Path, OK!
Resetting , failed.
Access is denied.

Resetting , OK!
Restart the computer to complete this action.



#4 dicke

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Posted 22 July 2014 - 07:23 PM

I'm going to assume that you had your router setup to be secure. I will then ask if you reset your computer security so that it can talk to the router. I know when I start playing with mine I have to enter a username and password to regain access with a wireless device after imaging or changing too many things for he computer to cope with automatically.

Keep us posted


Stay well and surf safe [stay protected]

Dick E


#5 slworth1066411

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Posted 23 July 2014 - 04:58 PM

Paraclete:

 

Thanks for the idea. I'm sorry to report that it did not help. Still getting the same problem.



#6 dicke

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Posted 23 July 2014 - 05:13 PM

Can you access your router by opening a browser and entering the IP address of the router?

Keep us posted


Stay well and surf safe [stay protected]

Dick E


#7 slworth1066411

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Posted 24 July 2014 - 05:02 PM

Thanks for a great suggestion. We tried with two different browsers, but had no luck in either one. Got messages like "Unable to connect" and "Can't establish a connection to the server at that IP address" and "You're not connected to a network." (I was able to access the router from the other computer on the network, the one that doesn't have connnection problems.)

 

Thanks for sticking with us on this.



#8 JohnC_21

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Posted 24 July 2014 - 07:08 PM

DId you run the netsh command as administrator?

 

Cmd > Right click > Run as Administrator

 

I would also reset Winsock

netsh winsock reset catalog

netsh int ip reset

Edited by JohnC_21, 24 July 2014 - 07:09 PM.


#9 slworth1066411

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Posted 25 July 2014 - 05:51 PM

Thanks for such clear instructions. I am barely familiar with these commands, so it helped to have the exact lines to type. I'm sorry to say that it did not solve the problem. But here is what showed on the screen. (I did restart after each prompt that instructed me to do so -- just copied over the results before restarting.)

 

Microsoft Windows [Version 6.3.9600]
© 2013 Microsoft Corporation. All rights reserved.

C:\Windows\system32>netsh winsock reset catalog

Sucessfully reset the Winsock Catalog.
You must restart the computer in order to complete the reset.


C:\Windows\system32>

Microsoft Windows [Version 6.3.9600]
© 2013 Microsoft Corporation. All rights reserved.

C:\Windows\system32>netsh int ip reset
Resetting Interface, OK!
Resetting Neighbor, OK!
Resetting Path, OK!
Resetting , failed.
Access is denied.

Resetting , OK!
Restart the computer to complete this action.


C:\Windows\system32>



#10 JohnC_21

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Posted 25 July 2014 - 06:20 PM

This seems to be a common problem in Windows 8.

 

Type Regedit in the Search Box. Right click > Run as Administrator.

 

Browse to this key.

 

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Nsi\{eb004a00-9b1a-11d4-9123-0050047759bc}\26

 

Right click the 26 subkey, select Permissions and give full control to Everyone or Administrator. Press Okay

 

Type CMD in the search box Right click > Run as Administrator.

 

type

netsh int ip reset

Reboot



#11 slworth1066411

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Posted 27 July 2014 - 01:47 PM

Thanks again for such specific instructions. I had run "net int ip reset" before, but it had failed every time -- until we followed your instructions. Although we still cannot connect to the home network or the Web, I think this did fix a part of the problem. Thanks for that. We really appreciate it. Here is the ipconfig as it looks now.

 

C:\Windows\system32>ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : mancave
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wi-Fi:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : NETGEAR WNDA3100v2 N600 Wireless Dual Ban
d USB Adapter
   Physical Address. . . . . . . . . : E0-46-9A-B2-3E-6C
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::bd22:edbe:822f:36a2%4(Preferred)
   Autoconfiguration IPv4 Address. . : 169.254.54.162(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.0.0
   Default Gateway . . . . . . . . . :
   DHCPv6 IAID . . . . . . . . . . . : 148915866
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-B5-27-6E-74-D0-2B-A0-41-8C

   DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
                                       fec0:0:0:ffff::2%1
                                       fec0:0:0:ffff::3%1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Ethernet:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : cyberpowerinc.local
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : 74-D0-2B-A0-41-8C
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

C:\Windows\system32>



#12 FredB1976

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Posted 27 July 2014 - 02:38 PM

I have a dumb dumb suggeston I guess.  Have you tried using a static IP address to connect to your wireless network?  I notice you have been using the DHCP option. 

 

If you know your network address, you can enter the information manually and see if you get some sort of connection.  I would also try to connect your computer via wired network as well. 



#13 JohnC_21

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Posted 28 July 2014 - 08:31 AM

Sorry for not responding sooner. When you go to Device Manager, are they any yellow exclamation marks showing?

 

I would try FredB1976's suggestion of connecting the computer via Ethernet. This would narrow it done to the USB wireless adapter if Ethernet works.



#14 dicke

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Posted 28 July 2014 - 12:45 PM

You're one step ahead of me JohnC  :)


Stay well and surf safe [stay protected]

Dick E


#15 glonner

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Posted 29 July 2014 - 12:07 PM

Check if there are firmware updates for your router. You can check what version it is by accessing it through a web browser like you did previously on the other PC.

 

I assume you have the most recent drivers for this PC? I usually update network, chipset, ethernet, and audio, just in case. I've had cases where the audio drive does affect network connectivity.






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