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Multiple Service Control Manager Error Msgs (Winmgmt Service)


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2 replies to this topic

#1 latindohko01@gmail

latindohko01@gmail

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  • Local time:08:57 AM

Posted 21 July 2014 - 01:53 PM

Hello guys,

 

I have a computer running Windows 7 Ultimate SP1.  2 Quad CPU, 3GB RAM.  Computer is on a domain, however user complains that every so often when she tries to login, she gets the Welcome Screen and it freezes with the circle rotating.  She hard powers the computer to get it working "normal" again.

 

I checked the Event Viewer and found that on the times where she mentioned she had the issues, there were several Event Messages on the System Category.  Each error was reported around every minute.  For this machine the error is the same one:  "A timeout (300000 milliseconds) was reached while waiting for a transaction response from the Winmgmt service."

 

I did some research on that error message, Event ID: 7011, however found many links that did not seem to correspond with my issue.

 

I ran a Minitoolbox and the following is what it found:

 

MiniToolBox by Farbar  Version: 21-07-2014
Ran by Gay (ATTENTION: The logged in user is not administrator) on 21-07-2014 at 11:23:17
Running from "C:\Users\Gay\Downloads"
Microsoft Windows 7 Ultimate  Service Pack 1 (X86)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================

"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================

 

========================= IP Configuration: ================================

Realtek PCIe GBE Family Controller = Local Area Connection (Connected)

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled

popd
# End of IPv4 configuration

 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Reception-PC
   Primary Dns Suffix  . . . . . . . : aici.local
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : aici.local

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . : aici.local
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : 00-25-64-F5-7A-2C
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::b058:b1bd:f8ad:d962%10(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.35.20(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Monday, July 21, 2014 9:10:32 AM
   Lease Expires . . . . . . . . . . : Tuesday, July 29, 2014 9:10:32 AM
   Default Gateway . . . . . . . . . : 192.168.35.1
   DHCP Server . . . . . . . . . . . : 192.168.35.37
   DHCPv6 IAID . . . . . . . . . . . : 234890596
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-FD-11-55-00-25-64-F5-7A-2C
   DNS Servers . . . . . . . . . . . : 192.168.35.37
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.aici.local:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : aici.local
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  aicipdc.aici.local
Address:  192.168.35.37

Name:    google.com
Addresses:  2001:4860:4007:801::1007
   74.125.224.72
   74.125.224.64
   74.125.224.71
   74.125.224.67
   74.125.224.73
   74.125.224.68
   74.125.224.69
   74.125.224.66
   74.125.224.65
   74.125.224.70
   74.125.224.78

Pinging google.com [74.125.224.72] with 32 bytes of data:
Reply from 74.125.224.72: bytes=32 time=18ms TTL=55
Reply from 74.125.224.72: bytes=32 time=19ms TTL=55

Ping statistics for 74.125.224.72:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 18ms, Maximum = 19ms, Average = 18ms
Server:  aicipdc.aici.local
Address:  192.168.35.37

Name:    yahoo.com
Addresses:  98.139.183.24
   98.138.253.109
   206.190.36.45

Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=389ms TTL=48
Reply from 98.139.183.24: bytes=32 time=90ms TTL=48

Ping statistics for 98.139.183.24:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 90ms, Maximum = 389ms, Average = 239ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 10...00 25 64 f5 7a 2c ......Realtek PCIe GBE Family Controller
  1...........................Software Loopback Interface 1
 11...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 12...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0     192.168.35.1    192.168.35.20     10
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
     192.168.35.0    255.255.255.0         On-link     192.168.35.20    266
    192.168.35.20  255.255.255.255         On-link     192.168.35.20    266
   192.168.35.255  255.255.255.255         On-link     192.168.35.20    266
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link     192.168.35.20    266
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link     192.168.35.20    266
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
 10    266 fe80::/64                On-link
 10    266 fe80::b058:b1bd:f8ad:d962/128
                                    On-link
  1    306 ff00::/8                 On-link
 10    266 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\system32\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 06 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 07 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 08 C:\Windows\system32\winrnr.dll [20992] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [231424] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/21/2014 11:23:18 AM) (Source: Application Error) (User: )
Description: Faulting application name: plugin-container.exe, version: 30.0.0.5269, time stamp: 0x53914233
Faulting module name: mozalloc.dll, version: 30.0.0.5269, time stamp: 0x53911393
Exception code: 0x80000003
Fault offset: 0x0000141b
Faulting process id: 0x153c
Faulting application start time: 0xplugin-container.exe0
Faulting application path: plugin-container.exe1
Faulting module path: plugin-container.exe2
Report Id: plugin-container.exe3

Error: (07/21/2014 09:10:42 AM) (Source: KaseyaSNMPTrapHandler) (User: )
Description: net-snmp: 1 error(s) in config file(s)
.

Error: (07/21/2014 09:10:42 AM) (Source: KaseyaSNMPTrapHandler) (User: )
Description: C:\GroupOilver_Admin\usr\etc\snmp/snmp.conf: line 5: Error: Blank line following defCommunity token.
.

Error: (07/21/2014 09:10:38 AM) (Source: KaseyaSNMPTrapHandler) (User: )
Description: net-snmp: 1 error(s) in config file(s)
.

Error: (07/21/2014 09:10:38 AM) (Source: KaseyaSNMPTrapHandler) (User: )
Description: C:\GroupOilver_Admin\usr\etc\snmp/snmp.conf: line 5: Error: Blank line following defCommunity token.
.

Error: (07/20/2014 00:30:43 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.Common-Controls,language="&#x2a;",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"1".
Dependent Assembly Microsoft.Windows.Common-Controls,language="&#x2a;",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (07/20/2014 00:30:04 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.Common-Controls,language="&#x2a;",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"1".
Dependent Assembly Microsoft.Windows.Common-Controls,language="&#x2a;",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (07/19/2014 05:48:44 AM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe_wuauserv, version: 6.1.7600.16385, time stamp: 0x4a5bc100
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea91c
Exception code: 0xc0000374
Fault offset: 0x000c3873
Faulting process id: 0xb7c
Faulting application start time: 0xsvchost.exe_wuauserv0
Faulting application path: svchost.exe_wuauserv1
Faulting module path: svchost.exe_wuauserv2
Report Id: svchost.exe_wuauserv3

Error: (07/19/2014 00:31:10 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.Common-Controls,language="&#x2a;",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"1".
Dependent Assembly Microsoft.Windows.Common-Controls,language="&#x2a;",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (07/19/2014 00:30:06 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.Common-Controls,language="&#x2a;",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"1".
Dependent Assembly Microsoft.Windows.Common-Controls,language="&#x2a;",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

System errors:
=============
Error: (07/21/2014 11:05:41 AM) (Source: srv) (User: )
Description: The server was unable to allocate from the system nonpaged pool because the server reached the configured limit for nonpaged pool allocations.

Error: (07/21/2014 09:10:29 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 9:08:01 AM on ‎7/‎21/‎2014 was unexpected.

Error: (07/21/2014 09:07:26 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Winmgmt service.

Error: (07/21/2014 09:06:26 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Winmgmt service.

Error: (07/21/2014 09:05:56 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.

Error: (07/21/2014 09:05:01 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Winmgmt service.

Error: (07/21/2014 09:04:01 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Winmgmt service.

Error: (07/21/2014 09:03:01 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Winmgmt service.

Error: (07/21/2014 09:02:01 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Winmgmt service.

Error: (07/21/2014 09:01:01 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Winmgmt service.

Microsoft Office Sessions:
=========================
Error: (07/21/2014 11:23:18 AM) (Source: Application Error)(User: )
Description: plugin-container.exe30.0.0.526953914233mozalloc.dll30.0.0.526953911393800000030000141b153c01cfa5106afdf1efC:\Users\Gay\AppData\Local\Mozilla Firefox\plugin-container.exeC:\Users\Gay\AppData\Local\Mozilla Firefox\mozalloc.dll1631beeb-1104-11e4-a7f3-002564f57a2c

Error: (07/21/2014 09:10:42 AM) (Source: KaseyaSNMPTrapHandler)(User: )
Description: net-snmp: 1 error(s) in config file(s)

Error: (07/21/2014 09:10:42 AM) (Source: KaseyaSNMPTrapHandler)(User: )
Description: C:\GroupOilver_Admin\usr\etc\snmp/snmp.conf: line 5: Error: Blank line following defCommunity token.

Error: (07/21/2014 09:10:38 AM) (Source: KaseyaSNMPTrapHandler)(User: )
Description: net-snmp: 1 error(s) in config file(s)

Error: (07/21/2014 09:10:38 AM) (Source: KaseyaSNMPTrapHandler)(User: )
Description: C:\GroupOilver_Admin\usr\etc\snmp/snmp.conf: line 5: Error: Blank line following defCommunity token.

Error: (07/20/2014 00:30:43 AM) (Source: SideBySide)(User: )
Description: Microsoft.Windows.Common-Controls,language="&#x2a;",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"c:\program files\pitney bowes\pc meter connect\usbdriver\dpinst64.exe

Error: (07/20/2014 00:30:04 AM) (Source: SideBySide)(User: )
Description: Microsoft.Windows.Common-Controls,language="&#x2a;",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"C:\Program Files\Pitney Bowes\PC Meter Connect\USBDriver\dpinst64.exe

Error: (07/19/2014 05:48:44 AM) (Source: Application Error)(User: )
Description: svchost.exe_wuauserv6.1.7600.163854a5bc100ntdll.dll6.1.7601.18247521ea91cc0000374000c3873b7c01cfa2869ecc729fC:\Windows\system32\svchost.exeC:\Windows\SYSTEM32\ntdll.dll04347f4e-0f43-11e4-a51b-002564f57a2c

Error: (07/19/2014 00:31:10 AM) (Source: SideBySide)(User: )
Description: Microsoft.Windows.Common-Controls,language="&#x2a;",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"c:\program files\pitney bowes\pc meter connect\usbdriver\dpinst64.exe

Error: (07/19/2014 00:30:06 AM) (Source: SideBySide)(User: )
Description: Microsoft.Windows.Common-Controls,language="&#x2a;",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"C:\Program Files\Pitney Bowes\PC Meter Connect\USBDriver\dpinst64.exe

CodeIntegrity Errors:
===================================
  Date: 2014-06-18 09:16:41.000
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\sirenacm.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-06-18 09:16:40.813
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\l3codeca.acm because the set of per-page image hashes could not be found on the system.

  Date: 2014-04-02 22:47:13.350
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\sirenacm.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-04-02 22:47:13.256
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\l3codeca.acm because the set of per-page image hashes could not be found on the system.

  Date: 2014-04-02 22:30:51.413
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\sirenacm.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-04-02 22:30:51.315
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\l3codeca.acm because the set of per-page image hashes could not be found on the system.

  Date: 2014-04-02 22:23:29.891
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\sirenacm.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-04-02 22:23:29.829
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\l3codeca.acm because the set of per-page image hashes could not be found on the system.

  Date: 2013-12-04 09:11:01.721
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\sirenacm.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-12-04 09:11:00.933
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\l3codeca.acm because the set of per-page image hashes could not be found on the system.

 

=========================== Installed Programs ============================
Adobe Acrobat X Standard (HKLM\...\{AC76BA86-1033-0000-BA7E-000000000005}) (Version: 10.1.10 - Adobe Systems)
Adobe AIR (HKLM\...\Adobe AIR) (Version: 14.0.0.110 - Adobe Systems Incorporated)
Adobe AIR (Version: 14.0.0.110 - Adobe Systems Incorporated) Hidden
Adobe Flash Player 14 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 14.0.0.145 - Adobe Systems Incorporated)
Adobe Flash Player 14 Plugin (HKLM\...\Adobe Flash Player Plugin) (Version: 14.0.0.145 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.07) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.07 - Adobe Systems Incorporated)
Belarc Advisor 8.3 (HKLM\...\Belarc Advisor) (Version: 8.3.2.0 - Belarc Inc.)
Bing Bar (HKLM\...\{3365E735-48A6-4194-9988-CE59AC5AE503}) (Version: 7.3.132.0 - Microsoft Corporation)
Citrix Online Launcher (HKLM\...\{3E7E6F1E-7376-475A-8BC9-E3126B20CF5F}) (Version: 1.0.198 - Citrix)
Citrix Online Launcher (HKLM\...\{AC7E7905-8C59-4806-A96D-30936A2B1FC5}) (Version: 1.0.168 - Citrix)
D3DX10 (Version: 15.4.2368.0902 - Microsoft) Hidden
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{349F73CA-653A-43A6-AE77-970B07D6EDA0}) (Version:  - Microsoft)
Dell Backup and Recovery Manager (HKLM\...\{731B0E4D-F4C7-450C-95B0-E1A3176B1C75}) (Version: 1.1.0 - Dell Inc.)
Dell Edoc Viewer (HKLM\...\{3138EAD3-700B-4A10-B617-B3F8096EE30D}) (Version: 1.0.0 - Dell Inc)
ESET Endpoint Antivirus (HKLM\...\{6B0C987E-EED3-4D07-828E-FCE96B14BD5C}) (Version: 5.0.2126.0 - ESET, spol. s r.o.)
Google Chrome (HKCU\...\Google Chrome) (Version: 36.0.1985.125 - Google Inc.)
GoToAssist Customer 2.0.0.637 (HKLM\...\GoToAssist Express Customer) (Version: 2.0.0.637 - Citrix Online)
GoToMeeting 6.3.0.1468 (HKCU\...\GoToMeeting) (Version: 6.3.0.1468 - CitrixOnline)
IIS 7.5 Express (HKLM\...\{22025051-1991-48EB-8BE8-7A3329DAE7ED}) (Version: 7.5.1070 - Microsoft Corporation)
Intel® Matrix Storage Manager (HKLM\...\{9068B2BE-D93A-4C0A-861C-5E35E2C0E09E}) (Version:  - Intel Corporation)
Java 7 Update 65 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F03217065FF}) (Version: 7.0.650 - Oracle)
Java 8 Update 5 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83218005FF}) (Version: 8.0.50 - Oracle Corporation)
Java Auto Updater (Version: 2.8.05.13 - Oracle, Inc.) Hidden
Java™ 6 Update 45 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83216045FF}) (Version: 6.0.450 - Oracle)
Junk Mail filter update (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Kaseya Agent (reception-pc.root.aici - support.groupoliver.com) (HKLM\...\KAGRPLVR87294224107802) (Version: 6.3.0.16 - Kaseya)
Managed Workplace Support Assistant (HKLM\...\{B554A433-2D87-421D-BBBD-00EF368BFF57}) (Version: 7.0.1 - LPI Level Platforms Inc.)
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4 Extended (HKLM\...\Microsoft .NET Framework 4 Extended) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6012.5000 - Microsoft Corporation) Hidden
Microsoft Office Access MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Home and Business 2010 (HKLM\...\Office14.SingleImage) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Single Image 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30214.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Mozilla Firefox 30.0 (x86 en-US) (HKCU\...\Mozilla Firefox 30.0 (x86 en-US)) (Version: 30.0 - Mozilla)
MSVCRT (Version: 15.4.2862.0708 - Microsoft) Hidden
My Dell (HKLM\...\PC-Doctor for Windows) (Version: 3.5.6426.22 - PC-Doctor, Inc.)
NVIDIA 3D Vision Driver 320.78 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 320.78 - NVIDIA Corporation)
NVIDIA Control Panel 320.78 (Version: 320.78 - NVIDIA Corporation) Hidden
NVIDIA Drivers (HKLM\...\NVIDIA Drivers) (Version: 1.9 - NVIDIA Corporation)
NVIDIA Graphics Driver 320.78 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 320.78 - NVIDIA Corporation)
NVIDIA Install Application (Version: 2.1002.124.810 - NVIDIA Corporation) Hidden
NVIDIA Stereoscopic 3D Driver (Version: 7.17.13.2078 - NVIDIA Corporation) Hidden
NVIDIA Update 1.14.17 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Update) (Version: 1.14.17 - NVIDIA Corporation)
NVIDIA Update Components (Version: 1.14.17 - NVIDIA Corporation) Hidden
PC Meter Connect (HKLM\...\{D39BAE47-1B85-41F6-9348-44E965009B56}) (Version: 05.00.0056.0000 - Pitney Bowes)
PowerDVD DX (HKLM\...\{6811CAA0-BF12-11D4-9EA1-0050BAE317E1}) (Version: 8.3.5424 - CyberLink Corp.)
Realtek Ethernet Diagnostic Utility (HKLM\...\{7236672F-6430-439E-9B27-27EDEAF1D676}) (Version: 1.00.0000 - Realtek)
Realtek High Definition Audio Driver (HKLM\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.5859 - )
Roxio Creator Audio (Version: 3.7.0 - Roxio) Hidden
Roxio Creator Copy (Version: 3.7.0 - Roxio) Hidden
Roxio Creator Data (Version: 3.7.0 - Roxio) Hidden
Roxio Creator DE 10.3 (HKLM\...\{09760D42-E223-42AD-8C3E-55B47D0DDAC3}) (Version: 10.3 - Roxio)
Roxio Creator DE 10.3 (Version: 3.7.0 - Roxio) Hidden
Roxio Creator Tools (Version: 3.7.0 - Roxio) Hidden
Roxio Express Labeler 3 (Version: 3.2.2 - Roxio) Hidden
Roxio Update Manager (Version: 6.0.0 - Roxio) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (Version:  - Microsoft) Hidden
Softros LAN Messenger (HKLM\...\{A443F416-437E-474B-9308-1AFCE1D015A5}) (Version: 4.5.9 - Softros Systems)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (HKLM\...\{3C3901C5-3455-3E0A-A214-0B093A5070A6}.KB2468871) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (HKLM\...\{3C3901C5-3455-3E0A-A214-0B093A5070A6}.KB2533523) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (HKLM\...\{3C3901C5-3455-3E0A-A214-0B093A5070A6}.KB2600217) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (HKLM\...\{0A0CADCF-78DA-33C4-A350-CD51849B9702}.KB2468871) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (HKLM\...\{0A0CADCF-78DA-33C4-A350-CD51849B9702}.KB2533523) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (HKLM\...\{0A0CADCF-78DA-33C4-A350-CD51849B9702}.KB2600217) (Version: 1 - Microsoft Corporation)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{B4A38370-2ADB-46B0-A1B0-0C4A2F7DCA31}) (Version:  - Microsoft)
Update for Microsoft Filter Pack 2.0 (KB2878281) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{302A8FE3-EBF5-486C-A431-16A1CD914443}) (Version:  - Microsoft)
Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{4EEA3D3E-989C-4DF4-AB0A-3042C0C12AA3}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{DADF7E25-FFA4-4D02-BE84-1DAE62C18516}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{F4284D93-7AE8-4309-8CF3-9AD394F35F3A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{287A1E92-9E41-4BC1-8920-B3D0E9220800}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{9D69691D-823D-4C3E-9B12-563A3F520366}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{ECFE33A3-B8B7-439A-ADE4-59FBD29EF9B8}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{35698CB7-AAA2-4577-B505-DBFF504AEF23}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{5AA578BB-759C-40FD-9661-A737C0884541}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2825635) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{F1A20C69-9FE5-40FD-9CD5-84EABC2EF64A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2850079) 32-Bit Edition (HKLM\...\{90140000-001F-040C-0000-0000000FF1CE}_Office14.SingleImage_{82F87E28-B18E-46D6-A399-E2F19CF5949B}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2850079) 32-Bit Edition (HKLM\...\{90140000-001F-0C0A-0000-0000000FF1CE}_Office14.SingleImage_{5E8EB600-8B94-429E-873E-98369C6DC1BC}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2878225) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{EFF5EBA3-40AD-4859-85E7-3C1CF4F297EB}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{51CCA922-A0CC-47C4-8910-6936D97CAC2E}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition (HKLM\...\{90140000-001A-0409-0000-0000000FF1CE}_Office14.SingleImage_{DCE104A1-1875-4469-A83D-A5BFA6C4640F}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{2AB483F1-C86E-427A-83B4-23889B03512D}) (Version:  - Microsoft)
Update for Microsoft PowerPoint 2010 (KB2837579) 32-Bit Edition (HKLM\...\{90140000-0018-0409-0000-0000000FF1CE}_Office14.SingleImage_{334AA0A1-2BB1-4D74-B66A-2B2C4D9C2C87}) (Version:  - Microsoft)
Update for Microsoft PowerPoint 2010 (KB2837579) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{2BA40F82-F3A4-441C-BF1A-ED4C42FF4872}) (Version:  - Microsoft)
Update for Microsoft Visio 2010 (KB2880526) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{7B29D8B8-6A87-496C-A65E-B935E740448A}) (Version:  - Microsoft)
Update for Microsoft Visio Viewer 2010 (KB2837587) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{38CF30E4-3348-4BD1-A859-B630C355A56F}) (Version:  - Microsoft)
VNC Enterprise Edition E4.6.3 (HKLM\...\RealVNC_is1) (Version: E4.6.3 - RealVNC Ltd)
Windows Driver Package - Pitney Bowes (DM150Drv) USB  (07/04/2010 2.0.1.5) (HKLM\...\BD561D5D94E7AFC181BE8A098D2EC2B90BD07068) (Version: 07/04/2010 2.0.1.5 - Pitney Bowes)
Windows Live Communications Platform (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM\...\WinLiveSuite) (Version: 15.4.3502.0922 - Microsoft Corporation)
Windows Live Essentials (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0 - Microsoft Corporation) Hidden
Windows Live Installer (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mail (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Messenger (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Movie Maker (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Sync (HKLM\...\{84EBDF39-4B33-49D7-A0BD-EB6E2C4E81C1}) (Version: 14.0.8089.726 - Microsoft Corporation)
Windows Live UX Platform (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer Resources (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Small Business Server 2011 Standard ClientAgent (HKLM\...\{3032BC7D-E713-452D-AAF7-F5ED073226C8}) (Version: 6.1.7900.1 - Microsoft Corporation)
Windows Small Business Server 2011 Standard WMI Provider (Version: 6.1.7900.1 - Microsoft Corporation) Hidden

========================= Devices: ================================

========================= Memory info: ===================================

Percentage of memory in use: 41%
Total physical RAM: 3070.99 MB
Available physical RAM: 1795.35 MB
Total Pagefile: 6140.27 MB
Available Pagefile: 4880.49 MB
Total Virtual: 2047.88 MB
Available Virtual: 1944.99 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:224.67 GB) (Free:171.34 GB) NTFS
3 Drive n: (General) (Network) (Total:300 GB) (Free:82.89 GB) NTFS

========================= Users: ========================================

User accounts for \\RECEPTION-PC

admin                    Administrator            Guest                   
UpdatusUser             

========================= Minidump Files ==================================

No minidump file found

========================= Restore Points ==================================

**** End of log ****

 

I would appreciate any help on this issue.



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#2 hamluis

hamluis

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Posted 22 July 2014 - 09:33 AM

Please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
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#3 Go The Power

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Posted 23 July 2014 - 04:27 AM

Hello

 

Alot of time when the Windows crashes at the Welcome screen it can be due to something trying to load under the Winlogon reg key

 

Please open up CMD -> Copy and paste in the following:

 

reg query "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon" /v Userinit >1&&notepad 1

 

You will be presented with a Notepad file, please post the contents of this file back here.


Edited by Go The Power, 23 July 2014 - 04:28 AM.





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