I helped a friend set up a new HP Windows 8.1 laptop. Set up his Microsoft account and password. All went well and I thought we were finished.
He called me Sunday and told me he could not log in using his password. I knew his password so I went to outlook.com and signed in with his outlook email address and "password". I went right into his outlook account so I know that his password is correct.
He still can't use the password to get into his computer. The only thought I have is for me to change his password on his outlook account and then have him use his new password. Is this the right approach?
Thanks in advance for all your assistance.