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Microsoft Password


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#1 JazzMahn

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Posted 21 July 2014 - 08:48 AM

I helped a friend set up a new HP Windows 8.1 laptop.  Set up his Microsoft account and password.  All went well and I thought we were finished.

 

He called me Sunday and told me he could not log in using his password.  I knew his password so I went to outlook.com and signed in with his outlook email address and "password".  I went right into his outlook account so I know that his password is correct. 

 

He still can't use the password to get into his computer.  The only thought I have is for me to change his password on his outlook account and then have him use his new password.  Is this the right approach? 

 

Thanks in advance for all your assistance.

 

Steve Bell



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#2 buddy215

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Posted 21 July 2014 - 10:09 AM

To be clear....you think you used the same password for login to your friends computer and his email account....correct?

But while you can use the password to log in to the email account, his computer is not recognizing that password to log into

Windows. Is that it?

 

If that is true...then changing the email password still won't allow him to log onto the computer/ Windows.


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#3 technonymous

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Posted 23 July 2014 - 03:32 AM

The laptop probably lost it's wifi connection. If it can't login to Microsoft then you cannot login to the laptop. To my understanding if this happens it's suppose to revert back to local password. Why it isn't doing that is anyones guess. Maybe a local password was never set so there is no password to revert to so it just loops back to Microsoft's login. Myself I prefer to use local.






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