Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Need Help Cleaning Computer!!


  • This topic is locked This topic is locked
4 replies to this topic

#1 danajos

danajos

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:02:02 PM

Posted 21 July 2014 - 12:19 AM

Hello,

I heard about this website and the virus removal potential that it has.

I came here to ask for help with cleaning my computer of any viruses and malware that it might still have.

I want to fully clean it.

Id like to thank you in advance!

 

I also ran the DDS program, and I got an error saying that it was not meant to run in 'Compatibility mode'. Can I have help with this as well?

 

Thank you!



BC AdBot (Login to Remove)

 


#2 aharonov

aharonov

  • Malware Response Team
  • 2,441 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:08:02 PM

Posted 21 July 2014 - 02:14 AM

Hi there,

is this just a prophylactic check up or do you experience any problems or symptoms (which ones) that make you think you're infected?
Please run a FRST scan:


Please download Farbar Recovery Scan Tool and save it to your Desktop.
(If you are not sure which version (32-/64-bit) applies to your system, download and try to start both of them as just the right one will run.)
  • Start FRST with administator privileges.
  • Make sure the option Addition.txt is checked and press the Scan button.
  • When finished, FRST will produce two logs (FRST.txt and Addition.txt) in the same directory the tool was run from.
  • Please copy and paste these logs in your next reply.


#3 danajos

danajos
  • Topic Starter

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:02:02 PM

Posted 21 July 2014 - 10:51 AM

Hi,

 

Thank you so much for the quick reply. This is a check up for my computer but I'm also concerned about slow start up and think that it is caused by malware.

 

I ran the scan and here are the logs:

Attached Files



#4 aharonov

aharonov

  • Malware Response Team
  • 2,441 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:08:02 PM

Posted 21 July 2014 - 11:22 AM

Hi,

I don't see any signs of a serious malware infections. Only a few remnants of adware.
Let's fix them and do a check up:


Step 1

Please download this attached Attached File  fixlist.txt   477bytes   0 downloads and save it in the same directory as FRST.
  • Start FRST with Administrator privileges.
  • Press the Fix button.
  • When finished, a log file (Fixlog.txt) pops up and is saved to the same location the tool was run from.
    Please copy and paste its contents in your next reply.


Step 2

Please download the ESET Online Scanner and save it to your Desktop.
  • Disable the realtime-protection of your antivirus and anti-malware programs because they might interfere with the scan.
  • Start esetsmartinstaller_enu.exe with administartor privileges.
  • Select the option Yes, I accept the Terms of Use and click on Start.
  • Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked.
  • Now click on Advanced Settings and select the following:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology
  • Click on Start. The virus signature database will begin to download. This may take some time.
  • When completed the Online Scan will begin automatically.
    Note: This scan might take a long time! Please be patient.
  • When completed select Uninstall application on close if you so wish, but make sure you copy the logfile first!
  • Now click on Finish
  • A log file is created at C:\Program Files\ESET\EsetOnlineScanner\log.txt.
    Copy and paste the content of this log file in your next reply.
Note: Do not forget to re-enable your antivirus application after running the above scan!

#5 aharonov

aharonov

  • Malware Response Team
  • 2,441 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:08:02 PM

Posted 03 September 2014 - 06:51 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users